http://m.getsatisfaction.com/topics/7588744 Sync attachments from Timeline to SF 2018-09-14T18:48:07Z 2017-09-07T18:46:00Z 7588744 http://m.getsatisfaction.com/topics/7588744 7588744 Sync attachments from Timeline to SF 2018-09-14T18:48:07Z 2017-09-07T18:46:00Z Berin Bezmen http://m.getsatisfaction.com/people/7838225 https://www.gravatar.com/avatar/cc69331fb58741db866d538bbf5b914b?d=identicon&s=55&r=PG berin_bezmen Love the new attachments feature in Timline. Unfortunately our whole Sales team does not have access to Gainsight and CSMs attach all their materials in timline. It would be great to be able to autosync attachments from Gainsight into a SF object. idea pending 11 15 19 comment http://m.getsatisfaction.com/topics/7588744/replies/18933957 http://m.getsatisfaction.com/topics/7588744 18933957 Heather Landgraf responded to "Sync attachments from Timeline to SF" 2017-09-07T20:33:22Z 2017-09-07T20:33:22Z Heather Landgraf http://m.getsatisfaction.com/people/7877159 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11276402/headshot2018copy(2)_medium.jpg heather_landgraf agree...would be great if the attachment was accessible from the Activity History or at least Notes &amp; Attachments 2 http://m.getsatisfaction.com/topics/7588744/replies/18934172 http://m.getsatisfaction.com/topics/7588744 18934172 Dan Ahrens responded to "Sync attachments from Timeline to SF" 2017-09-07T22:14:35Z 2017-09-07T22:14:35Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens We're excited that you are digging Timeline. We think it's pretty cool too. :)<br /><br />Not sure if you knew or not, but with the v5.9 release that dropped this week you can now view and create Timeline entries via the limited use widgets (for account and opportunity SFDC pages).&nbsp;<a href="https://support.gainsight.com/Release_Notes/2017/Release_Notes_Version_5.9_September_2017-Incremental_Improvements#Activity_Timeline" rel="nofollow" target="_blank">https://support.gainsight.com/Release_Notes/2017/Release_Notes_Version_5.9_September_2017-Incrementa...</a><br /><br />This gives an option to fully collaborate on Timeline records without needing a full Gainsight license.&nbsp;<br /><br /><br /><br />One other thing to consider with sync'ing back to SFDC - many organizations face concerns with storage limits in SFDC. Timeline attachments in Gainsight don't count against your SFDC storage limits, which if they were copied over, could start to present a problem. Just food for thought. 6 http://m.getsatisfaction.com/topics/7588744/replies/18934628 http://m.getsatisfaction.com/topics/7588744 18934628 Nitisha Rathi responded to "Sync attachments from Timeline to SF" 2017-09-08T05:25:52Z 2017-09-08T05:25:52Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi,<br /><br />We are planning to give a configuration to choose if you want to sync timeline attachments in SFDC or not. This is required as not all customers would want to sync attachments to SDFC because of storage limits, as mentioned by Dan.<br /><br />Thanks,<br />Nitisha 1 http://m.getsatisfaction.com/topics/7588744/replies/18935573 http://m.getsatisfaction.com/topics/7588744 18935573 Berin Bezmen responded to "Sync attachments from Timeline to SF" 2017-09-08T14:25:18Z 2017-09-08T14:25:18Z Berin Bezmen http://m.getsatisfaction.com/people/7838225 https://www.gravatar.com/avatar/cc69331fb58741db866d538bbf5b914b?d=identicon&s=55&r=PG berin_bezmen thanks. Can I also request&nbsp;to be able to attach .mp4 files? We record our calls sometimes and would be great to be able to attach those 0 http://m.getsatisfaction.com/topics/7588744/replies/18935614 http://m.getsatisfaction.com/topics/7588744/replies/18935573 18935614 Dan Ahrens responded to "Sync attachments from Timeline to SF" 2017-09-08T14:42:29Z 2017-09-08T14:42:29Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens Hi Berin,<br /><br />One thing to keep in mind with attaching call recordings is that the file size limit for attachments is 5MB. In cases where you have a larger attachment it's advised to store the large file using an online service like Box or Google Drive and insert the link to that file in the notes. 1 http://m.getsatisfaction.com/topics/7588744/replies/19076671 http://m.getsatisfaction.com/topics/7588744/replies/18935573 19076671 Sai Ram Pulluri responded to "Sync attachments from Timeline to SF" 2017-11-06T11:55:42Z 2017-11-06T11:55:42Z Sai Ram Pulluri http://m.getsatisfaction.com/people/7411422 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11058131/IMG_4147_medium.JPG sai_ram_pulluri Hi Berin, Good News, now we have increased attaching limit to 30 MB. This is coming in Fall Release :-).&nbsp;<br /><br />Sync attachments from Timeline to SF is still on the road map. Currently we only sync the mappings provided at Activity Sync page 0 http://m.getsatisfaction.com/topics/7588744/replies/19471239 http://m.getsatisfaction.com/topics/7588744 19471239 Heather Hansen responded to "Sync attachments from Timeline to SF" 2018-04-18T18:26:40Z 2018-04-18T18:26:40Z Heather Hansen http://m.getsatisfaction.com/people/7642952 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11212682/HHProfessional_medium.jpg heather_hansen_7336775 Wanted to add to this too.&nbsp; Would be great to have this especially for things like EBR decks.&nbsp; Ideally, since we're already syncing the activity to a SF Task, would be great for the attachment to go there.&nbsp; If I could be picky, I would like to be able to specify which activity types I want attachments to sync from.&nbsp; Since our Sales team also doesn't have GS access, we're currently having our CSMs attach via Chatter, and then, they are also attaching in Timeline so that they can easily search it.&nbsp; We're duplicating work, so would love to have the Timeline attachments go so we can remove the Chatter step altogether. 2 http://m.getsatisfaction.com/topics/7588744/replies/19680619 http://m.getsatisfaction.com/topics/7588744 19680619 Sean Smith responded to "Sync attachments from Timeline to SF" 2018-08-06T16:11:36Z 2018-08-06T16:11:36Z Sean Smith http://m.getsatisfaction.com/people/9748579 https://www.gravatar.com/avatar/df82a55783f29d4b98f11b26aaa5a28d?d=identicon&s=55&r=PG sean_smith_3jscyxu8xw4fj Any update on syncing attachments? As Heather points out, this would be really useful for ensure wider visibility for things like EBR decks. 1 http://m.getsatisfaction.com/topics/7588744/replies/19680650 http://m.getsatisfaction.com/topics/7588744/replies/19680619 19680650 Andrew Cummins responded to "Sync attachments from Timeline to SF" 2018-08-06T16:29:37Z 2018-08-06T16:29:37Z Andrew Cummins http://m.getsatisfaction.com/people/7776890 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10679844/Koala_medium.jpg andrew_cummins I believe we are scheduled to have this winter release....need product to confirm.&nbsp; 0 http://m.getsatisfaction.com/topics/7588744/replies/19680761 http://m.getsatisfaction.com/topics/7588744/replies/19680619 19680761 Mark Gecsey responded to "Sync attachments from Timeline to SF" 2018-08-06T17:21:13Z 2018-08-06T17:21:13Z Mark Gecsey http://m.getsatisfaction.com/people/9346107 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11164139/photo_medium.jpg mark_gecsey That would be tremendous! We're look forward to it as it would provide a great deal of more collaboration on behalf of the customer. 0 http://m.getsatisfaction.com/topics/7588744/replies/19757357 http://m.getsatisfaction.com/topics/7588744 19757357 Meenal Shukla responded to "Sync attachments from Timeline to SF" 2018-09-14T18:48:07Z 2018-09-14T18:48:07Z Meenal Shukla http://m.getsatisfaction.com/people/6623410 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10520075/03bc37f_medium.jpg meenal_shukla Any ETA on this? 1