http://m.getsatisfaction.com/topics/7633225 Disconnecting when connected to a VPN 2018-05-18T05:51:17Z 2017-11-17T19:03:52Z 7633225 http://m.getsatisfaction.com/topics/7633225 7633225 Disconnecting when connected to a VPN 2018-05-18T05:51:17Z 2017-11-17T19:03:52Z Kim Detlor (Finance Dept) http://m.getsatisfaction.com/people/9394915 https://www.gravatar.com/avatar/dc8905fcaaab46bee275d2a37003e086?d=identicon&s=55&r=PG kim_detlor_finance_dept I am using the desktop client and whenever I am on the VPN or connect during a phone call, it drops the call. Is there a fix for this? question complete 3 4 2 comment http://m.getsatisfaction.com/topics/7633225/replies/19104480 http://m.getsatisfaction.com/topics/7633225 19104480 Brandon responded to "Disconnecting when connected to a VPN" 2017-11-17T19:17:17Z 2017-11-17T19:17:17Z Brandon http://m.getsatisfaction.com/people/1443144 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10603100/670197536df94469aec7b85225009dc5_medium.jpg bjsvec You would need to work with your VPN provider. &nbsp;Is this a personal VPN or company? &nbsp;If company, you should explain the problem and ask if the VPN is setup as 'split tunnel' this is where the VPN is used to access company resources, but general internet traffic routes normally. 0 http://m.getsatisfaction.com/topics/7633225/replies/19529939 http://m.getsatisfaction.com/topics/7633225 19529939 Travis Johnson responded to "Disconnecting when connected to a VPN" 2018-05-18T02:42:00Z 2018-05-18T02:42:00Z Travis Johnson http://m.getsatisfaction.com/people/9666961 https://www.gravatar.com/avatar/f16b3e26f24986591e803faa32b6a6c7?d=identicon&s=55&r=PG travis_johnson_2s7yez1jvizwk Using a split tunnel would defeat the purpose of using a VPN connection in the first place. If you want to have your communications protected then you want the VoIP to pass through the VPN not around it. Is there a way to have RingCentral work through a VPN connection? 0 http://m.getsatisfaction.com/topics/7633225/replies/19530146 http://m.getsatisfaction.com/topics/7633225 19530146 Cecile Glassy responded to "Disconnecting when connected to a VPN" 2018-05-18T05:51:17Z 2018-05-18T05:51:17Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy USA-based acct |&nbsp;2287&nbsp;Users&nbsp;| 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets&nbsp;<br /><br />2018-05-17 It is possible that some folks do not understand what an actual Split Tunnel VPN implementation is ...<a href="https://docs.microsoft.com/en-us/windows/security/identity-protection/vpn/vpn-routing" rel="nofollow" target="_blank" title="Link https//docsmicrosoftcom/en-us/windows/security/identity-protection/vpn/vpn-routing">https://docs.microsoft.com/en-us/windows/security/identity-protection/vpn/vpn-routing</a>&nbsp; &nbsp; 0