http://m.getsatisfaction.com/topics/7641437 how do I use ion slide 2 pc on Mac high sierra ver 10.13.1? 2018-10-08T07:25:42Z 2017-12-02T16:32:40Z 7641437 http://m.getsatisfaction.com/topics/7641437 7641437 how do I use ion slide 2 pc on Mac high sierra ver 10.13.1? 2018-10-08T07:25:42Z 2017-12-02T16:32:40Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk I have just updated to Mac High Sierra version 10.13.1 and I cannot get ion slide2pc to open. It was great until I update to this version. I have tried many times without success. What can I do please? problem active 27 10 5 comment http://m.getsatisfaction.com/topics/7641437/replies/19139194 http://m.getsatisfaction.com/topics/7641437 19139194 Bill R. responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-04T17:26:25Z 2017-12-04T17:26:25Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Lynnda,<br /><br />Thanks for posting.&nbsp;<br /><br />Are you using the original Slides 2 PC? If so, this is not officially supported for use on High Sierra at this time. You will need to be using a Windows XP or Windows Vista computer.&nbsp; 0 http://m.getsatisfaction.com/topics/7641437/replies/19139212 http://m.getsatisfaction.com/topics/7641437 19139212 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-04T17:34:07Z 2017-12-04T17:34:07Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk Thanks for your reply but I am using the newer version. It says ion slides forever the updated one I believe as it says Mac compatible on the box! Any help would be great. It’s strange that it worked fine before I installed version 10.13.1. 0 http://m.getsatisfaction.com/topics/7641437/replies/19139267 http://m.getsatisfaction.com/topics/7641437 19139267 Bill R. responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-04T17:49:24Z 2017-12-04T17:49:24Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Thanks for the additional information. Unfortunately, this software is not officially supported for use on High Sierra at this time. You will need to be using OS X 10.10 or lower.&nbsp; 0 http://m.getsatisfaction.com/topics/7641437/replies/19139284 http://m.getsatisfaction.com/topics/7641437 19139284 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-04T17:52:29Z 2017-12-04T17:52:29Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk I thought so, is there a newer model available that is compatible with this version? I am tempted to go back to older version as you say it worked fine on that. 0 http://m.getsatisfaction.com/topics/7641437/replies/19139684 http://m.getsatisfaction.com/topics/7641437 19139684 Bill R. responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-04T20:19:58Z 2017-12-04T20:19:58Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 We do not have a newer version of this at the moment. However, I'll be happy to submit this to my team as a feature request for you.&nbsp; 0 http://m.getsatisfaction.com/topics/7641437/replies/19139734 http://m.getsatisfaction.com/topics/7641437 19139734 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-04T20:37:06Z 2017-12-04T20:37:06Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk yes please. Thanks for getting back to me. I am part way through sorting out my slides to photos. 0 http://m.getsatisfaction.com/topics/7641437/replies/19144428 http://m.getsatisfaction.com/topics/7641437 19144428 Jack Macmillan responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-06T15:53:40Z 2017-12-06T15:53:40Z Jack Macmillan http://m.getsatisfaction.com/people/9422678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189648/22780492_10154816436032056_6868063090244886372_n_medium.jpg jack_macmillan_kq082k5q32is2 Myself too ! purchased today and have same operating system. Very disappointed as it states - Slides Forever Desktop is immediately compatible with every current and future version of Mac OS X and iOS and with Windows (98SE and up) operating systems. 0 http://m.getsatisfaction.com/topics/7641437/replies/19144521 http://m.getsatisfaction.com/topics/7641437 19144521 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-06T16:17:46Z 2017-12-06T16:17:46Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk Will not work with high Sierra 10.13.1 at all, so I am going to Revert back so I can at least get all my slides onto my Mac then move back to high Sierra. Just thinking about it at the moment. It’s such a shame as it was brilliant with the previous version. 0 Fed up http://m.getsatisfaction.com/topics/7641437/replies/19157368 http://m.getsatisfaction.com/topics/7641437 19157368 JP Trenque responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-11T21:27:28Z 2017-12-11T21:27:28Z JP Trenque http://m.getsatisfaction.com/people/9429960 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11192225/22281778_10156634888913448_3489205481780744333_n_medium.jpg jp_trenque Same issue here. I've just bought the scanner and cannot get it to work on High Sierra 10.13. Can we please have a driver that works ? 0 http://m.getsatisfaction.com/topics/7641437/replies/19157475 http://m.getsatisfaction.com/topics/7641437/replies/19157368 19157475 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-11T21:37:42Z 2017-12-11T21:37:42Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk I have tried everything now. So I have emailed to ask what they can do as it clearly states (as Jack says above) that it will work with all versions of Mac OS. I asked if there is no solutions how do we get a refund. Maybe if we all ask for a refund they will have to do something! Let’s hope so as it is money down the drain otherwise. 0 http://m.getsatisfaction.com/topics/7641437/replies/19157497 http://m.getsatisfaction.com/topics/7641437/replies/19139684 19157497 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-11T21:39:35Z 2017-12-11T21:39:35Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk Bill that is no good to us as we have bought something that isn’t fit for purpose as it clearly states that it will work with all versions of Mac OS.! 0 http://m.getsatisfaction.com/topics/7641437/replies/19169137 http://m.getsatisfaction.com/topics/7641437/replies/19144428 19169137 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-15T22:02:27Z 2017-12-15T22:02:27Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk Jack I contacted ION support and they admit that there is a software problem but that it is from a third party, who haven’t yet come up with an update. I asked about a refund but they said to go back to who I bought it from .. I contacted Amazon about it and I am getting a full refund. I still won’t have anything to transfer my slides onto though! Just wanted to let you know. 0 http://m.getsatisfaction.com/topics/7641437/replies/19169140 http://m.getsatisfaction.com/topics/7641437/replies/19157368 19169140 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-15T22:03:10Z 2017-12-15T22:03:10Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk Hello JP please see my reply to Jack above, hope it helps. 0 http://m.getsatisfaction.com/topics/7641437/replies/19172876 http://m.getsatisfaction.com/topics/7641437/replies/19157368 19172876 Jack Macmillan responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-17T22:07:11Z 2017-12-17T22:07:11Z Jack Macmillan http://m.getsatisfaction.com/people/9422678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189648/22780492_10154816436032056_6868063090244886372_n_medium.jpg jack_macmillan_kq082k5q32is2 I took mine back to John Lewis , told them off for misadvertising ! Got an immediate refund , I purchased a different one from Amazon , one where you save the image directly on to a SD card. Have copied a couple of hundred slides and some colour and black and white negatives already . 0 http://m.getsatisfaction.com/topics/7641437/replies/19172916 http://m.getsatisfaction.com/topics/7641437/replies/19157368 19172916 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-17T22:27:53Z 2017-12-17T22:27:53Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk Oh that sounds great. Would you mind telling me which machine it is so I can get one please? Thanks for letting me know. Ion really are misleading people with this one. 0 http://m.getsatisfaction.com/topics/7641437/replies/19173750 http://m.getsatisfaction.com/topics/7641437 19173750 Jack Macmillan responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-18T09:40:57Z 2017-12-18T09:40:57Z Jack Macmillan http://m.getsatisfaction.com/people/9422678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189648/22780492_10154816436032056_6868063090244886372_n_medium.jpg jack_macmillan_kq082k5q32is2 I got this one , it’s ok although the hold8ng tray is a bit plastically , images are ok , you change the setting on the machine re slides , b and w and colour negatives , you can adjust on the machine , you plug it in to a usb slot , it saves to sd card then you have to transfer that to your computer ! <br /> Jack <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683351/54088C90-5ED5-4CE0-9930-66EFFED0563C.jpeg?1513590048" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1683351/54088C90-5ED5-4CE0-9930-66EFFED0563C_inline.jpeg?1513590048" /></a> 0 http://m.getsatisfaction.com/topics/7641437/replies/19173762 http://m.getsatisfaction.com/topics/7641437/replies/19173750 19173762 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-18T09:54:27Z 2017-12-18T09:54:27Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk Thanks Jack, I will get one. At least it’s usable. I appreciate you getting back to me <br /> Thanks again <br /> Lynda 0 http://m.getsatisfaction.com/topics/7641437/replies/19198085 http://m.getsatisfaction.com/topics/7641437/replies/19139684 19198085 Charlotte Van Ruijven responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2017-12-29T09:31:16Z 2017-12-29T09:31:16Z Charlotte Van Ruijven http://m.getsatisfaction.com/people/9458221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11202383/14925260_10210068235676830_7797714673772600357_n_medium.jpg charlotte_van_ruijven Bill, is there already some news regarding to solving the problems with the Mac High sierra? 0 http://m.getsatisfaction.com/topics/7641437/replies/19249108 http://m.getsatisfaction.com/topics/7641437 19249108 K Fraser responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-01-17T22:35:17Z 2018-01-17T22:35:17Z K Fraser http://m.getsatisfaction.com/people/9490426 https://www.gravatar.com/avatar/d5e29c1a15af5332c1584d4231a4c067?d=identicon&s=55&r=PG k_fraser I am really frustrated that the name of your product 'Slides Forever' has proved to be so ironic. I find it totally bewildering and unacceptable that ION hasn't taken steps to ensure that a huge part of its user base can continue to use their Slide scanners when they upgrade their Macs. High Sierra was announced many months ago before launching in the Autumn of 2017, and a great many manufacturers did take steps to upgrade their software. You should be aware that ION has lost much goodwill in not keeping pace and reflecting a major manufacturers upgrade path. I meanwhile am now unable to use my product and have a great deal of slides to process which are now awaiting ION catching up. 0 very frustrated ! http://m.getsatisfaction.com/topics/7641437/replies/19249235 http://m.getsatisfaction.com/topics/7641437/replies/19249108 19249235 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-01-17T23:20:52Z 2018-01-17T23:20:52Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk I did manage to get Amazon to refund me when I returned this. However I was totally disgusted with ION 'help' desk, they referred to the machine not working with High Sierra as my problem! The said the software was made by a third party and I should ask for a refund from the seller. Totally unacceptable. 0 http://m.getsatisfaction.com/topics/7641437/replies/19249243 http://m.getsatisfaction.com/topics/7641437 19249243 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-01-17T23:23:15Z 2018-01-17T23:23:15Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk By the way I bought the Dgitnow machines the Jack recommend and it works fine. No more Ion for me! 0 http://m.getsatisfaction.com/topics/7641437/replies/19328230 http://m.getsatisfaction.com/topics/7641437 19328230 Jean-Pierre Formidouble responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-02-16T17:24:30Z 2018-02-16T17:24:30Z Jean-Pierre Formidouble http://m.getsatisfaction.com/people/9539605 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11231023/10295713_10152508033494052_5268189105288354942_n_medium.jpg jean_pierre_formidouble <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ionaudio.com/ion_audio/topics/slide-forever-software-doesnt-work-with-mac-os-10-13-3" rel="nofollow" target="_blank">Slide Forever software doesn't work with Mac Os 10.13.3</a>.</em><br /><br /> Please help !!! 0 frustrated http://m.getsatisfaction.com/topics/7641437/replies/19328330 http://m.getsatisfaction.com/topics/7641437 19328330 Lynda Kirk responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-02-16T18:01:31Z 2018-02-16T18:01:31Z Lynda Kirk http://m.getsatisfaction.com/people/9416961 https://www.gravatar.com/avatar/e8161a29b0f4a9a5e742d522b9fbbf55?d=identicon&s=55&r=PG lynda_kirk It will not work no matter what you do. The software is not compatible even though they state it is. You need to ask wherever you bought it from for a refund as it’s not fit for use. I got an immediate refund from Amazon and bought a totally different machine. Just don’t get another ION one. 0 frustrated http://m.getsatisfaction.com/topics/7641437/replies/19490215 http://m.getsatisfaction.com/topics/7641437/replies/19139684 19490215 Sami Asfour responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-04-27T22:01:56Z 2018-04-27T22:01:56Z Sami Asfour http://m.getsatisfaction.com/people/9644482 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11267321//platform/profilepic/_medium. sami_asfour Bill, I ordered an Ion slide scanner for my MAC where you can stack the slides and view them as they go through. I got a cheaper version shipped to me with NO slide stacker and viewing screen. I WAS CHEATED. 0 http://m.getsatisfaction.com/topics/7641437/replies/19493687 http://m.getsatisfaction.com/topics/7641437/replies/19139684 19493687 Bill R. responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-04-30T15:03:57Z 2018-04-30T15:03:57Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Please contact your nearest Support Office for assistance with this by logging on to <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a>.&nbsp; 0 http://m.getsatisfaction.com/topics/7641437/replies/19659339 http://m.getsatisfaction.com/topics/7641437 19659339 Denny Gill responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-07-25T14:26:03Z 2018-07-25T14:26:03Z Denny Gill http://m.getsatisfaction.com/people/9736782 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11303239/photo_medium.jpg denny_gill <em>This reply was created from a merged topic originally titled <a class="notranslate" href="http://community.ionaudio.com/ion_audio/topics/still-not-compatible-with-mac-10-13" rel="nofollow" target="_blank">Still Not Compatible with Mac 10.13</a>.</em><br /><br /> Have just purchased a new Ion Slides forever. Why are we not told it useless for Mac operating system 10.13? I'm sure this should be mentioned before purchase. Was told it does! <br /><br />Denny 0 http://m.getsatisfaction.com/topics/7641437/replies/19792890 http://m.getsatisfaction.com/topics/7641437 19792890 Andrea Praticò responded to "how do I use ion slide 2 pc on Mac high sierra ver 10.13.1?" 2018-10-08T07:25:42Z 2018-10-08T07:25:42Z Andrea Praticò http://m.getsatisfaction.com/people/9812603 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11331986/photo_medium.jpg andrea_pratic Same problem for me. <br /> What a shame! 0