http://m.getsatisfaction.com/topics/7647467 Notification email removed? 2018-11-09T22:08:01Z 2017-12-13T13:32:29Z 7647467 http://m.getsatisfaction.com/topics/7647467 7647467 Notification email removed? 2018-11-09T22:08:01Z 2017-12-13T13:32:29Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette I was checking / changing programming for a customer and i realized there is no longer a place to put the email where the voicemails should be sent. does the extension now only require the 1 email in the user details? how do i make sure my wav files will be sent to the correct person? question complete 17 5 1 comment http://m.getsatisfaction.com/topics/7647467/replies/19162557 http://m.getsatisfaction.com/topics/7647467 19162557 Danno responded to "Notification email removed?" 2017-12-13T13:37:23Z 2017-12-13T13:37:23Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 It's still there.&nbsp; Just make sure you select "advanced settings" when you are in notification. 2 http://m.getsatisfaction.com/topics/7647467/replies/19162562 http://m.getsatisfaction.com/topics/7647467/replies/19162557 19162562 Chris Duquette responded to "Notification email removed?" 2017-12-13T13:41:10Z 2017-12-13T13:41:10Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette bingo 0 http://m.getsatisfaction.com/topics/7647467/replies/19162568 http://m.getsatisfaction.com/topics/7647467 19162568 Chris Duquette responded to "Notification email removed?" 2017-12-13T13:42:26Z 2017-12-13T13:42:26Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette any pointers on how to change user hours? i seem to have lost all ability to find easy stuff 1 http://m.getsatisfaction.com/topics/7647467/replies/19162581 http://m.getsatisfaction.com/topics/7647467 19162581 Danno responded to "Notification email removed?" 2017-12-13T13:47:01Z 2017-12-13T13:47:01Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 Click on User Details then select <a href="https://service.ringcentral.com/users/index.html#/users/1608068010/settings/extensionInfo/settingsAndPermissions" rel="nofollow" target="_blank" title="Link https//serviceringcentralcom/users/indexhtml/users/1608068010/settings/extensionInfo/settingsAndPermissions">Settings &amp; Permissions</a>.&nbsp; <br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1681882/RackMultipart20171213-58023-vy7m63-rc_inline.jpg?1513172818" /> 0 http://m.getsatisfaction.com/topics/7647467/replies/19162585 http://m.getsatisfaction.com/topics/7647467 19162585 Michel responded to "Notification email removed?" 2017-12-13T13:48:11Z 2017-12-13T13:48:11Z Michel http://m.getsatisfaction.com/people/8963006 https://www.gravatar.com/avatar/23c56e030eb6b7a92e3e9e5fd9bc3258?d=identicon&s=55&r=PG systems_a8x8de9r8ocix &gt; Users (select user extension)<br />&gt; User Details&nbsp; (expand / open this section)<br />&gt; Settings &amp; Permissions (select this tab / panel)<br /><br />The new users extension interface does improve not having to scroll so much, but it visually needs to highlight the separation and existence of the tab/panels in each section better. 2 http://m.getsatisfaction.com/topics/7647467/replies/19162586 http://m.getsatisfaction.com/topics/7647467/replies/19162581 19162586 Danno responded to "Notification email removed?" 2017-12-13T13:48:31Z 2017-12-13T13:48:31Z Danno http://m.getsatisfaction.com/people/7395715 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10570798/tincans_medium.jpg danno_7089831 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1681883/RackMultipart20171213-63981-104uyvp-rc_inline.jpg?1513172909" /> 0 http://m.getsatisfaction.com/topics/7647467/replies/19162596 http://m.getsatisfaction.com/topics/7647467/replies/19162585 19162596 Chris Duquette responded to "Notification email removed?" 2017-12-13T13:53:53Z 2017-12-13T13:53:53Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette thats why im getting lost. i used to be able to click and seewhat i wanted to change now theres extra clicks and hidden menus, i feel like a treasure hunter sometimes haha. thanks for the help guys!!! 0 http://m.getsatisfaction.com/topics/7647467/replies/19848601 http://m.getsatisfaction.com/topics/7647467 19848601 Donna responded to "Notification email removed?" 2018-11-08T19:00:24Z 2018-11-08T19:00:24Z Donna http://m.getsatisfaction.com/people/9186023 https://www.gravatar.com/avatar/9b556ebe5b00224e9f902b3ddb152d3c?d=identicon&s=55&r=PG donna_37vuwoj3s3zvq I'm having an issue where the email is in the correct place but user is not getting the emails. I have tried reentering the info but that didn't work. Any suggestions? 0 http://m.getsatisfaction.com/topics/7647467/replies/19850589 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850589 Saadet - Community Support responded to "Notification email removed?" 2018-11-09T21:45:25Z 2018-11-09T21:45:25Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Donna, have you verified that there are no rules and security settings on the User's email server that would keep the email from coming in? Have they checked their Spam folders?&nbsp;<br /><br />Could you share a screen shot of what types of Notifications the User is set to receive right now? 0 http://m.getsatisfaction.com/topics/7647467/replies/19850597 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850597 Donna responded to "Notification email removed?" 2018-11-09T21:51:39Z 2018-11-09T21:51:39Z Donna http://m.getsatisfaction.com/people/9186023 https://www.gravatar.com/avatar/9b556ebe5b00224e9f902b3ddb152d3c?d=identicon&s=55&r=PG donna_37vuwoj3s3zvq I have personally checked his spam and there are no emails there. Here is a snip of his voicemail settings. Any help&nbsp; would be appreciated.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761334/RackMultipart20181109-107716-1luv9kk-RC_VM_Settings_11.9.18_inline.PNG?1541800282" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761334/RackMultipart20181109-107716-1luv9kk-RC_VM_Settings_11.9.18_inline.PNG?1541800282" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7647467/replies/19850603 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850603 Saadet - Community Support responded to "Notification email removed?" 2018-11-09T21:55:17Z 2018-11-09T21:55:17Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift And so if someone leaves a voicemail on that extension, the User doesn't receive an email? Can you share the extension number with me so I can take a closer look? 0 http://m.getsatisfaction.com/topics/7647467/replies/19850606 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850606 Donna responded to "Notification email removed?" 2018-11-09T21:56:33Z 2018-11-09T21:56:33Z Donna http://m.getsatisfaction.com/people/9186023 https://www.gravatar.com/avatar/9b556ebe5b00224e9f902b3ddb152d3c?d=identicon&s=55&r=PG donna_37vuwoj3s3zvq x132 0 http://m.getsatisfaction.com/topics/7647467/replies/19850617 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850617 Saadet - Community Support responded to "Notification email removed?" 2018-11-09T22:01:31Z 2018-11-09T22:01:31Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hmmm....nothing in your Settings seems wrong. Have you checked to verify there are no spelling typos in the email address? 0 http://m.getsatisfaction.com/topics/7647467/replies/19850621 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850621 Donna responded to "Notification email removed?" 2018-11-09T22:02:36Z 2018-11-09T22:02:36Z Donna http://m.getsatisfaction.com/people/9186023 https://www.gravatar.com/avatar/9b556ebe5b00224e9f902b3ddb152d3c?d=identicon&s=55&r=PG donna_37vuwoj3s3zvq yes. I have even changed it to my email address and tested it. It still failed. 0 http://m.getsatisfaction.com/topics/7647467/replies/19850624 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850624 Saadet - Community Support responded to "Notification email removed?" 2018-11-09T22:04:15Z 2018-11-09T22:04:15Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Well that extension is just being rude! :P<br /><br />I would create a new extension for that User, move their stuff over, and see if you're still having the issue 0 http://m.getsatisfaction.com/topics/7647467/replies/19850626 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850626 Donna responded to "Notification email removed?" 2018-11-09T22:05:37Z 2018-11-09T22:05:37Z Donna http://m.getsatisfaction.com/people/9186023 https://www.gravatar.com/avatar/9b556ebe5b00224e9f902b3ddb152d3c?d=identicon&s=55&r=PG donna_37vuwoj3s3zvq lol yes it is.. Is there an easy way to transfer his stuff over or do we have to recreate? 0 http://m.getsatisfaction.com/topics/7647467/replies/19850631 http://m.getsatisfaction.com/topics/7647467/replies/19848601 19850631 Saadet - Community Support responded to "Notification email removed?" 2018-11-09T22:08:01Z 2018-11-09T22:08:01Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift You'll have to start from scratch. You can move their phone/phone number over super easy (by reassigning the Existing Device to the new extension). But the other stuff will have to be recreated 0