http://m.getsatisfaction.com/topics/7692705 Email Assist Sending Limitations 2018-07-13T14:58:39Z 2018-02-23T15:58:03Z 7692705 http://m.getsatisfaction.com/topics/7692705 7692705 Email Assist Sending Limitations 2018-07-13T14:58:39Z 2018-02-23T15:58:03Z Logan T http://m.getsatisfaction.com/people/8170351 https://www.gravatar.com/avatar/eaf68e231ff185d8d85bdadb2a9d366c?d=identicon&s=55&r=PG logan_thome Hey Team!<br /><br />Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded.&nbsp;<br /><br />In Email assist, we can only send out 10 emails from any one Email Task on a CTA. However, some use cases might have our customers sending out 20-30 one off emails by their CSMs to Contacts from another company.&nbsp;<br /><br />With this hard limitation on only being able to send out 10 emails via Email Assist, we're cutting off certain use cases for our customers!<br /><br />As always, thanks for the consideration.<br />Logan Thome idea pending 2 5 4 comment http://m.getsatisfaction.com/topics/7692705/replies/19351165 http://m.getsatisfaction.com/topics/7692705 19351165 Nitisha Rathi responded to "Email Assist Sending Limitations" 2018-02-26T11:01:01Z 2018-02-26T11:01:01Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Logan,<br /><br />Do they want to send emails to 20-30 contacts of one account? <br />If yes, then we will think about increasing the limit. In the meantime, they can create multiple email tasks with the&nbsp;same email template and use them to send emails to &gt;10 contacts.<br /><br />Thanks,<br />Nitisha 0 http://m.getsatisfaction.com/topics/7692705/replies/19637137 http://m.getsatisfaction.com/topics/7692705 19637137 Nicole responded to "Email Assist Sending Limitations" 2018-07-13T14:58:39Z 2018-07-13T14:58:39Z Nicole http://m.getsatisfaction.com/people/8753910 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11144712/pinkflowerforcommunity_medium.jpg nicole_fk71uabmsv12f Hi All,<br /><br />I know that my CSM colleagues would very much like to send Email Assist templates to 20 - 30 (sometimes more) contacts at the same account without having to ask me to edit the playbooks each time.<br /><br />This use case has come up multiple times for us.<br /><br />Thank you.<br /><br />Sincerely,<br />Nicole 1