http://m.getsatisfaction.com/topics/7696468 Message "Switch call to this advice" keeps popping up in the desktop app 2018-11-15T00:24:50Z 2018-03-01T20:14:22Z 7696468 http://m.getsatisfaction.com/topics/7696468 7696468 Message "Switch call to this advice" keeps popping up in the desktop app 2018-11-15T00:24:50Z 2018-03-01T20:14:22Z Danp http://m.getsatisfaction.com/people/7845802 https://www.gravatar.com/avatar/4433cd9e7b06ee4a031725696e1186ae?d=identicon&s=55&r=PG pollak Account type: US<br />Desktop version: 9.4.3-29474<br /><br />I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1710094/RackMultipart20180301-87663-v3u8mk-image_inline.png?1519935031" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1710094/RackMultipart20180301-87663-v3u8mk-image_inline.png?1519935031" /><br /><br />There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).<br /><br />If I do nothing, the green button will often disappear on it's own.<br /><br />Anyone else encounter this? Suggested solutions?<br /><br />P.S. Already rebooted, so that isn't a solution. ;-) question affected_by_jira affected_by_jira pending 38 23 9 comment http://m.getsatisfaction.com/topics/7696468/replies/19361723 http://m.getsatisfaction.com/topics/7696468 19361723 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-03-01T20:28:45Z 2018-03-01T20:28:45Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Danp,<br /><br />I've heard of a few cases of this occurring. It definitely needs to be investigated! Please open a case and include the <b><u><a href="https://community.ringcentral.com/ringcentral/topics/how-to-get-the-debug-logs-for-the-softphone-ringcentral-for-windows" rel="nofollow">debug logs </a></u></b>(if you don't feel comfortable gathering them, your support agent can help). 0 http://m.getsatisfaction.com/topics/7696468/replies/19361735 http://m.getsatisfaction.com/topics/7696468 19361735 Andrew responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-03-01T20:33:47Z 2018-03-01T20:33:47Z Andrew http://m.getsatisfaction.com/people/8240071 https://www.gravatar.com/avatar/c170245ae3df0b0c9adf24e0c8f3f191?d=identicon&s=55&r=PG andrew_brockhaus This has happened to me recently as well.&nbsp; I think it's a bug with the 9.4.3 rollout. 2 http://m.getsatisfaction.com/topics/7696468/replies/19361899 http://m.getsatisfaction.com/topics/7696468 19361899 Shannon Maggs responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-03-01T21:47:24Z 2018-03-01T21:47:24Z Shannon Maggs http://m.getsatisfaction.com/people/8294175 https://www.gravatar.com/avatar/2143f9518028fd69d8443b8155bde632?d=identicon&s=55&r=PG shannon_maggs_7978918 Same here.&nbsp; Started when I upgraded.&nbsp;&nbsp; 2 http://m.getsatisfaction.com/topics/7696468/replies/19363497 http://m.getsatisfaction.com/topics/7696468 19363497 Danp responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-03-02T14:54:49Z 2018-03-02T14:54:49Z Danp http://m.getsatisfaction.com/people/7845802 https://www.gravatar.com/avatar/4433cd9e7b06ee4a031725696e1186ae?d=identicon&s=55&r=PG pollak Case created (06858341) and logs uploaded. 2 http://m.getsatisfaction.com/topics/7696468/replies/19363664 http://m.getsatisfaction.com/topics/7696468 19363664 H20 responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-03-02T15:24:53Z 2018-03-02T15:24:53Z H20 http://m.getsatisfaction.com/people/9562837 https://www.gravatar.com/avatar/8d49f6f502cfd3a5d701c15b01bc7060?d=identicon&s=55&r=PG utilities_claim_center I was told by support that this was because of how we use the RC smartphone app (we had too many users). I tried to insist it was a bug, but got the brush off. GTK that it's not just us. 1 http://m.getsatisfaction.com/topics/7696468/replies/19364386 http://m.getsatisfaction.com/topics/7696468/replies/19363664 19364386 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-03-02T18:42:47Z 2018-03-02T18:42:47Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Sorry that happened, H20 :( It is definitely something we are looking into! 0 http://m.getsatisfaction.com/topics/7696468/replies/19364401 http://m.getsatisfaction.com/topics/7696468 19364401 Reinkemeyer responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-03-02T18:49:48Z 2018-03-02T18:49:48Z Reinkemeyer http://m.getsatisfaction.com/people/9562937 https://www.gravatar.com/avatar/eab1f1a834f446731213f56d2ee01d62?d=identicon&s=55&r=PG reinkemeyer <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/always-says-i-have-an-active-call" rel="nofollow" target="_blank">Always says I have an active call</a>.</em><br /><br /> Even when no call is active, RC says "Switch call to this device".&nbsp; When clicked, neither "Cancel " or "Switch" have any affect and it still says I have an active call. 2 http://m.getsatisfaction.com/topics/7696468/replies/19458285 http://m.getsatisfaction.com/topics/7696468 19458285 Darren Sydorko responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-04-12T21:46:12Z 2018-04-12T21:46:12Z Darren Sydorko http://m.getsatisfaction.com/people/9624672 https://www.gravatar.com/avatar/562082b9102b1564fee36989d63c2368?d=identicon&s=55&r=PG darren_sydorko_kv0glh3gr09j9 I am still experiencing this issue, version 9.4.3.19474 1 http://m.getsatisfaction.com/topics/7696468/replies/19458298 http://m.getsatisfaction.com/topics/7696468/replies/19458285 19458298 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-04-12T21:50:09Z 2018-04-12T21:50:09Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Darren,<br /><br />This should be resolved in our 10.0 release which is being rolled out now.&nbsp; 0 http://m.getsatisfaction.com/topics/7696468/replies/19503030 http://m.getsatisfaction.com/topics/7696468 19503030 Peter van Diermen responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-05-04T13:34:25Z 2018-05-04T13:34:25Z Peter van Diermen http://m.getsatisfaction.com/people/9651818 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11269823/photo_medium.jpg peter_van_diermen Not solved in 10.0 release. 1 http://m.getsatisfaction.com/topics/7696468/replies/19503036 http://m.getsatisfaction.com/topics/7696468/replies/19503030 19503036 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-05-04T13:36:46Z 2018-05-04T13:36:46Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Peter, please open a case so we can investigate<br /><br /><a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase&amp;_ga=2.84240985.1564743848.1525094474-867482437.1520861187" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384019/1636-8xux92_inline.png?1458326056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384019/1636-8xux92_inlinepng1458326056" /></a>&nbsp;&nbsp;<a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportAdvMyCases" rel="nofollow" target="_blank" title="Link https//serviceringcentralcom/loginaspp_next_pageRCSupportAdvMyCases"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384020/4674-13mqo6e_inline.png?1458326093" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384020/4674-13mqo6e_inlinepng1458326093" /></a> 0 http://m.getsatisfaction.com/topics/7696468/replies/19570302 http://m.getsatisfaction.com/topics/7696468 19570302 Dean Bolton responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-06-07T18:39:01Z 2018-06-07T18:39:01Z Dean Bolton http://m.getsatisfaction.com/people/9686924 https://www.gravatar.com/avatar/7172fe3b777d1181905fab78c2d5c343?d=identicon&s=55&r=PG dean_bolton_9n05fmtz5pixw Still happening 2 http://m.getsatisfaction.com/topics/7696468/replies/19570565 http://m.getsatisfaction.com/topics/7696468/replies/19570302 19570565 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-06-07T20:36:52Z 2018-06-07T20:36:52Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Dean,&nbsp;<br /><br />What version of the app are you running? 0 http://m.getsatisfaction.com/topics/7696468/replies/19752878 http://m.getsatisfaction.com/topics/7696468 19752878 Brian Poague responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T16:14:15Z 2018-09-12T16:14:15Z Brian Poague http://m.getsatisfaction.com/people/9788489 https://www.gravatar.com/avatar/7faf0768fdc8e848a23b6e9242b19422?d=identicon&s=55&r=PG brian_poague I am having this same problem. Why hasn't this been resolved? 3 http://m.getsatisfaction.com/topics/7696468/replies/19752986 http://m.getsatisfaction.com/topics/7696468/replies/19570302 19752986 Dean Bolton responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T17:11:24Z 2018-09-12T17:11:24Z Dean Bolton http://m.getsatisfaction.com/people/9686924 https://www.gravatar.com/avatar/7172fe3b777d1181905fab78c2d5c343?d=identicon&s=55&r=PG dean_bolton_9n05fmtz5pixw Still happening and we are running v10.1.2.31099 here is the error message link below:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://api-rcapps.ringcentral.com/restapi/oauth/authorize?response_type=code&amp;redirect_uri=https%3A%2F%2Fnq4a0ukz22.execute-api.us-west-1.amazonaws.com%2Fproduction%2Foauthredirect&amp;client_id=C9E5162B08F0C8A4221d0d2333d07c901A3A28517F729afe1A0A467c904d2077&amp;state=MTUzNjc2ODY3Mzk4Ng%3D%3D-rc-zendesk-MzBmMDI5ZDAtYjIwYy00NDljLTk3YjItNWQyYTI3YmVlMTZm&amp;brand_id=1210&amp;display=page&amp;prompt=&amp;force=true&amp;localeId=en-US&amp;ui_options=hide_remember_me%20hide_tos" rel="nofollow" title="Link: https://api-rcapps.ringcentral.com/restapi/oauth/authorize?response_type=code&amp;redirect_uri=https%3A%2F%2Fnq4a0ukz22.execute-api.us-west-1.amazonaws.com%2Fproduction%2Foauthredirect&amp;client_id=C9E5162B08F0C8A4221d0d2333d07c901A3A28517F729afe1A0A467c904d2077&amp;state=MTUzNjc2ODY3Mzk4Ng%3D%3D-rc-zendesk-MzBmMDI5ZDAtYjIwYy00NDljLTk3YjItNWQyYTI3YmVlMTZm&amp;brand_id=1210&amp;display=page&amp;prompt=&amp;force=true&amp;localeId=en-US&amp;ui_options=hide_remember_me%20hide_tos">https://api-rcapps.ringcentral.com/restapi/oauth/authorize?response_type=code&amp;redirect_uri=https...</a><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7696468/replies/19752993 http://m.getsatisfaction.com/topics/7696468 19752993 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T17:15:23Z 2018-09-12T17:15:23Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hmmm....This should have been fixed in the 10.0 roll out. Please open a case so we can gather logs and investigate! 0 http://m.getsatisfaction.com/topics/7696468/replies/19753079 http://m.getsatisfaction.com/topics/7696468 19753079 Dean Bolton responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T18:04:12Z 2018-09-12T18:04:12Z Dean Bolton http://m.getsatisfaction.com/people/9686924 https://www.gravatar.com/avatar/7172fe3b777d1181905fab78c2d5c343?d=identicon&s=55&r=PG dean_bolton_9n05fmtz5pixw How do I open a case? 0 http://m.getsatisfaction.com/topics/7696468/replies/19753083 http://m.getsatisfaction.com/topics/7696468/replies/19753079 19753083 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T18:05:46Z 2018-09-12T18:05:46Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift You can click this button<br /><a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384019/1636-8xux92_inline.png?1458326056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384019/1636-8xux92_inlinepng1458326056" /></a> 0 http://m.getsatisfaction.com/topics/7696468/replies/19753136 http://m.getsatisfaction.com/topics/7696468/replies/19753079 19753136 Dean Bolton responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T18:33:24Z 2018-09-12T18:33:24Z Dean Bolton http://m.getsatisfaction.com/people/9686924 https://www.gravatar.com/avatar/7172fe3b777d1181905fab78c2d5c343?d=identicon&s=55&r=PG dean_bolton_9n05fmtz5pixw I have submitted a case it is Case # 07642689 1 http://m.getsatisfaction.com/topics/7696468/replies/19753169 http://m.getsatisfaction.com/topics/7696468 19753169 Danp responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T18:44:53Z 2018-09-12T18:44:53Z Danp http://m.getsatisfaction.com/people/7845802 https://www.gravatar.com/avatar/4433cd9e7b06ee4a031725696e1186ae?d=identicon&s=55&r=PG pollak This has recently started happening to me again. My original case # was 06858341<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7696468/replies/19753173 http://m.getsatisfaction.com/topics/7696468/replies/19753169 19753173 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T18:45:49Z 2018-09-12T18:45:49Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Please open a new case. Thanks! 0 http://m.getsatisfaction.com/topics/7696468/replies/19753342 http://m.getsatisfaction.com/topics/7696468 19753342 Carl Oldham responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T20:19:44Z 2018-09-12T20:19:44Z Carl Oldham http://m.getsatisfaction.com/people/9788709 https://www.gravatar.com/avatar/494ebba26d434084bec4f5b10ff2701a?d=identicon&s=55&r=PG carl_oldham_9r02uzksdrord I have a user who is having this same issue, it seems to be affecting their ability to receive calls / make transfers etc. I shall put a case in, with the logs 0 http://m.getsatisfaction.com/topics/7696468/replies/19753563 http://m.getsatisfaction.com/topics/7696468 19753563 MileHighWelch responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T22:21:19Z 2018-09-12T22:21:19Z MileHighWelch http://m.getsatisfaction.com/people/9706406 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11290957/Profile_medium.jpg mike_welch_kw0hw51idf4vd I fixed this on my ext...<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />So I had this start occurring on my ext today for the first time.&nbsp; We are on 10.1.1.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When I saw the "Switch call to this device", being new to the system I thought I didn't properly hang up something or I did something wrong.&nbsp; I was messing around with the RingCentral for Google Chrome Extension earlier today so I went back to that and it showed me having an active call using the RingOut function.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I went to the settings of the RingCentral for Google Chrome Extension and logged out.&nbsp; I then logged out of the softphone.&nbsp; When I fired everything backup up and logged in the "Switch call..." banner was gone.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This is the first time this has happened to me, hopefully this will provide some insight... 0 http://m.getsatisfaction.com/topics/7696468/replies/19753573 http://m.getsatisfaction.com/topics/7696468/replies/19753169 19753573 Dean Bolton responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-12T22:28:00Z 2018-09-12T22:28:00Z Dean Bolton http://m.getsatisfaction.com/people/9686924 https://www.gravatar.com/avatar/7172fe3b777d1181905fab78c2d5c343?d=identicon&s=55&r=PG dean_bolton_9n05fmtz5pixw Hello,<br /><br />I tried the purge with our agents that were affected. It did work for a few hours but for one came back.<br /><br />We will attempt a purge again. 0 http://m.getsatisfaction.com/topics/7696468/replies/19756969 http://m.getsatisfaction.com/topics/7696468/replies/19570302 19756969 Heather Lankford responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-14T15:23:53Z 2018-09-14T15:23:53Z Heather Lankford http://m.getsatisfaction.com/people/9790807 https://www.gravatar.com/avatar/31c82acc9626000dfe122e205357d1fe?d=identicon&s=55&r=PG heather_lankford I have over 200 employees and the ones using the most recent update 10.1.2.31099 are having this issue as well. Is this getting fixed?<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7696468/replies/19756974 http://m.getsatisfaction.com/topics/7696468 19756974 Clay Parker responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-14T15:28:26Z 2018-09-14T15:28:26Z Clay Parker http://m.getsatisfaction.com/people/9790811 https://www.gravatar.com/avatar/398cf72acc4c81ed3bb70bd4b39a7771?d=identicon&s=55&r=PG clay_parker_dgjaza2nn8x3d This is happening to me as well - started happening a couple of days ago (9/12).&nbsp; I'm not able to get the green 'Switch call to this device' button to go away.&nbsp; I don't have any active calls.&nbsp; Can someone point me in the right direction to resolve this?&nbsp;&nbsp; Any help appreciated.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7696468/replies/19756976 http://m.getsatisfaction.com/topics/7696468 19756976 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-14T15:30:24Z 2018-09-14T15:30:24Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Everyone, please open a case so we can investigate what's going on and get logs! Thank you!<br /><br /><a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384019/1636-8xux92_inline.png?1458326056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384019/1636-8xux92_inlinepng1458326056" /></a> 0 http://m.getsatisfaction.com/topics/7696468/replies/19761846 http://m.getsatisfaction.com/topics/7696468 19761846 Sherri Rodriguez responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-17T19:56:00Z 2018-09-17T19:56:00Z Sherri Rodriguez http://m.getsatisfaction.com/people/9723109 https://www.gravatar.com/avatar/74884b5e895160e0e378f8083a2416e7?d=identicon&s=55&r=PG sherri_rodriguez_gthbfzc3ri26e I am on the phone with support now.&nbsp; We have a user with this same problem.&nbsp; He is saying it is a known issue.&nbsp; Our user is experiencing static with the calls as well which he says has not been reported with this issue.&nbsp; 0 http://m.getsatisfaction.com/topics/7696468/replies/19762075 http://m.getsatisfaction.com/topics/7696468 19762075 KJA responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-17T21:41:07Z 2018-09-17T21:41:07Z KJA http://m.getsatisfaction.com/people/9276088 https://www.gravatar.com/avatar/0839290c25b455e8f89851c774af5a14?d=identicon&s=55&r=PG kevin_j_antony I had this message begin appearing last Thursday 9/13.&nbsp; Mac desktop app, version 10.1.2.31099 and 10.2.0.31893.&nbsp; Support chat didn't acknowledge it is a known issue, just asked me to delete and reinstall the app.&nbsp; I was given case # 07647750.&nbsp; In one case, this 'switch call to this device' pop-up would not go away, even after killing the app and restarting.&nbsp; It blocked answering the next incoming call.&nbsp; Most calls now, it just appears for a brief moment when the call ends.&nbsp; Once today, it popped up and didn't clear for a minute or so.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7696468/replies/19767607 http://m.getsatisfaction.com/topics/7696468 19767607 Saadet - Community Support responded to "Message "Switch call to this advice" keeps popping up in the desktop app" 2018-09-21T16:41:24Z 2018-09-21T16:41:24Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Everyone, I wanted to follow up with all of you to see if you're still having this issue? 1