http://m.getsatisfaction.com/topics/7710288 What’s New with Polycom VVX Firmware 5.6.0 coming May 2018 2018-05-18T14:41:58Z 2018-03-26T18:14:00Z 7710288 http://m.getsatisfaction.com/topics/7710288 7710288 What’s New with Polycom VVX Firmware 5.6.0 coming May 2018 2018-05-18T14:41:58Z 2018-03-26T18:14:00Z Natalie Carboni http://m.getsatisfaction.com/people/7886424 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10919651/natalie.carboni_medium.jpeg natalie_carboni In our continued effort to improve reliability and security for your RingCentral service, we have scheduled&nbsp;maintenance to update the firmware of Polycom VVX devices.&nbsp;<strong>During April 2018, between the normal maintenance hours of 11 p.m. and 3 a.m. Pacific Time, we will update Polycom VVX phones</strong>. You will receive more specific information&nbsp;on the timing of your account's phones&nbsp;via email.&nbsp;<br /><br /><strong>You should not notice any service interruption.</strong>&nbsp;In the unlikely event you do experience any issues, disconnect the power or the Ethernet cable from any affected devices and then reconnect the power. If this does not resolve your issue, please&nbsp;<a href="http://success.ringcentral.com/RCContactSupp" rel="nofollow" target="_blank" title="Link http//successringcentralcom/RCContactSupp">contact customer care</a>.&nbsp;<br /><br /><ul><li>Polycom 5.6.0 FW will support TLS v1.2 along with existing support for TLS 1.0 and 1.1.</li><li>Polycom VVX FW will support the OPUS codec:</li><ul><li>Devices with the HD voice option enabled in your online account at <a href="https://service.ringcentral.com/#/enterCredential" rel="nofollow" target="_blank">service.ringcentral.com</a>&nbsp;will use Opus codec</li><li>Models VVX 301, 311, 411, 500, and 600 business media phones will support a single Opus stream. Users can establish only one call at a time using the Opus codec on these phones. Additional calls will use second preferred codec g.722</li><li>Local conferencing on the VVX 301, 311,&nbsp; 411, 500, and 600 will NOT support OPUS codec.</li><li>VVX 501 and 601 will be able to support two legs with OPUS codec. Additional calls on the phone will use the next preferred codec G.722</li><li>Local conferencing with VVX 501 and 601 will support two legs with OPUS codec.</li></ul></ul>Issues Resolved:<br /><ul><li>VVX501 doesn't work correctly with EST time zone</li><li>Polycom VVX firmware sometimes crashes when gets new provisioning data</li><li>Some issues reported with phones freezing or not responding well to key inputs or intermittent rebooting</li><li>VVX 500 touchscreen response impact<br /></li></ul> article desk_phones desk_phones 62 22 9 comment http://m.getsatisfaction.com/topics/7710288/replies/19471231 http://m.getsatisfaction.com/topics/7710288 19471231 Josh responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-18T18:24:24Z 2018-04-18T18:24:24Z Josh http://m.getsatisfaction.com/people/9443295 https://www.gravatar.com/avatar/c88ca4d5c98fdabc07fe0a262398acad?d=identicon&s=55&r=PG josh_moscov Does this fix the VVX 411 Side car freezing issue? 1 http://m.getsatisfaction.com/topics/7710288/replies/19471240 http://m.getsatisfaction.com/topics/7710288 19471240 Cecile Glassy responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-18T18:26:49Z 2018-04-18T18:26:49Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets&nbsp;<br /><br />2018-04-18&nbsp; &nbsp;Will this require a system-wide restart?&nbsp; We have A LOT of handsets. 0 http://m.getsatisfaction.com/topics/7710288/replies/19471500 http://m.getsatisfaction.com/topics/7710288 19471500 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-18T20:10:19Z 2018-04-18T20:10:19Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Josh &amp; Cecile,<br /><br />I will follow up on your questions once I receive some more information :) 1 http://m.getsatisfaction.com/topics/7710288/replies/19471505 http://m.getsatisfaction.com/topics/7710288 19471505 Cecile Glassy responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-18T20:11:54Z 2018-04-18T20:11:54Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Thanks Saadet! 1 http://m.getsatisfaction.com/topics/7710288/replies/19471507 http://m.getsatisfaction.com/topics/7710288/replies/19471505 19471507 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-18T20:12:39Z 2018-04-18T20:12:39Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift You're welcome! :) 0 http://m.getsatisfaction.com/topics/7710288/replies/19471621 http://m.getsatisfaction.com/topics/7710288 19471621 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-18T21:20:41Z 2018-04-18T21:20:41Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Josh, the side car freezing issue is still being worked on by Polycom.<br /><br />Hey Cecile, your phones will reboot overnight automatically. During that time they'll download the new firmware. 1 http://m.getsatisfaction.com/topics/7710288/replies/19471623 http://m.getsatisfaction.com/topics/7710288 19471623 Cecile Glassy responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-18T21:21:34Z 2018-04-18T21:21:34Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy OK&nbsp; thanks 0 http://m.getsatisfaction.com/topics/7710288/replies/19471947 http://m.getsatisfaction.com/topics/7710288 19471947 Eric Markow responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-19T00:06:23Z 2018-04-19T00:06:23Z Eric Markow http://m.getsatisfaction.com/people/9486980 https://www.gravatar.com/avatar/0ca1e0ab4acfed8b0726a5c3861b6a8e?d=identicon&s=55&r=PG eric_markow_641x1bznqezil We have some phones that are disconnected at night, because they reside in public areas of our buildings, and need to be put away nightly to keep them from being stolen.&nbsp;<br /><br /><br />Do you know how these phones will get firmware updates, since the updates will occur between 11 PM and 3 AM?&nbsp; 0 http://m.getsatisfaction.com/topics/7710288/replies/19472777 http://m.getsatisfaction.com/topics/7710288/replies/19471621 19472777 Josh responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-19T12:38:10Z 2018-04-19T12:38:10Z Josh http://m.getsatisfaction.com/people/9443295 https://www.gravatar.com/avatar/c88ca4d5c98fdabc07fe0a262398acad?d=identicon&s=55&r=PG josh_moscov I have heard this for months.&nbsp; Isn't there a more concrete answer regarding progress, work around, etc? 0 http://m.getsatisfaction.com/topics/7710288/replies/19472931 http://m.getsatisfaction.com/topics/7710288/replies/19471621 19472931 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-19T13:34:03Z 2018-04-19T13:34:03Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Sorry, Josh. I wasn't given any information on it. That's something you would have to bring up with Polycom since it's on their side. 0 http://m.getsatisfaction.com/topics/7710288/replies/19473255 http://m.getsatisfaction.com/topics/7710288/replies/19471947 19473255 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-19T15:48:40Z 2018-04-19T15:48:40Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Eric,<br /><br />They will receive the update once plugged back in. However, keep in mind it could take a few minutes for it to download the new firmware.&nbsp; 0 http://m.getsatisfaction.com/topics/7710288/replies/19473430 http://m.getsatisfaction.com/topics/7710288/replies/19471947 19473430 Eric Markow responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-19T17:08:05Z 2018-04-19T17:08:05Z Eric Markow http://m.getsatisfaction.com/people/9486980 https://www.gravatar.com/avatar/0ca1e0ab4acfed8b0726a5c3861b6a8e?d=identicon&s=55&r=PG eric_markow_641x1bznqezil Does the phone display a specific message while it is updating?&nbsp; 0 http://m.getsatisfaction.com/topics/7710288/replies/19473525 http://m.getsatisfaction.com/topics/7710288 19473525 Cecile Glassy responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-19T17:51:17Z 2018-04-19T17:51:17Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Yes --- it is the standard boot screen status message sequence you see while it updates --- it would appear very similarly to when you first plug the phone into the live port. Sometimes it restarts the phone two times in a row when firmware updates occur on Polycom phones. That is normal. 1 http://m.getsatisfaction.com/topics/7710288/replies/19476125 http://m.getsatisfaction.com/topics/7710288 19476125 Sol Kubsch responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-20T20:29:43Z 2018-04-20T20:29:43Z Sol Kubsch http://m.getsatisfaction.com/people/9636149 https://www.gravatar.com/avatar/4f15ca84223346bda4009696ad4691ef?d=identicon&s=55&r=PG sol_kubsch Will our VVX-310 devices be getting this firmware upgrade? They are currently on 5.4.2.&nbsp; 0 http://m.getsatisfaction.com/topics/7710288/replies/19479797 http://m.getsatisfaction.com/topics/7710288 19479797 M. Taylor responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-23T14:34:52Z 2018-04-23T14:34:52Z M. Taylor http://m.getsatisfaction.com/people/9638504 https://www.gravatar.com/avatar/347624d15949cc93eb2ec35302326ba1?d=identicon&s=55&r=PG michael_taylor_kt84yu154rv36 RingCentral,<br /><br />Please clarify whether this rollout will downgrade phones that are running a newer software version that what is being pushed by RingCentral.<br /><br />Thank you. 0 http://m.getsatisfaction.com/topics/7710288/replies/19480753 http://m.getsatisfaction.com/topics/7710288/replies/19471947 19480753 Brian Engert responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-23T19:53:21Z 2018-04-23T19:53:21Z Brian Engert http://m.getsatisfaction.com/people/8992779 https://www.gravatar.com/avatar/eabb61007a865b66ae2d167a30a52aae?d=identicon&s=55&r=PG brian_engert I would expect it to display a message something like "Downloading new Updater", "Saving Updater", "Downloading new application...", "Extracting application files...".&nbsp; Each of these screens have a white background and a progress bar with the text in the center of the screen like the screenshot below.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1726461/RackMultipart20180423-69830-7wig7z-IMG_20180423_145024_inline.jpg?1524513180" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1726461/RackMultipart20180423-69830-7wig7z-IMG_20180423_145024_inline.jpg?1524513180" /> 0 http://m.getsatisfaction.com/topics/7710288/replies/19481090 http://m.getsatisfaction.com/topics/7710288/replies/19476125 19481090 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-23T22:57:14Z 2018-04-23T22:57:14Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Sol,<br /><br />Yep! All <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/List-of-tested-deskphones-with-RingCentral" rel="nofollow">Polycom devices</a></u></b> on this list will receive the update 0 http://m.getsatisfaction.com/topics/7710288/replies/19481093 http://m.getsatisfaction.com/topics/7710288/replies/19479797 19481093 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-23T22:58:43Z 2018-04-23T22:58:43Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi M. Taylor,<br /><br />All phones that are connected to the RingCentral Network/provisioned correctly, will either upgrade/downgrade to the 5.6.0 version. 0 http://m.getsatisfaction.com/topics/7710288/replies/19481111 http://m.getsatisfaction.com/topics/7710288/replies/19479797 19481111 M. Taylor responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-23T23:15:04Z 2018-04-23T23:15:04Z M. Taylor http://m.getsatisfaction.com/people/9638504 https://www.gravatar.com/avatar/347624d15949cc93eb2ec35302326ba1?d=identicon&s=55&r=PG michael_taylor_kt84yu154rv36 Okay. Is there any way we can disable/prevent our phones from being downgraded if they are running a newer version?<br /><br />Polycom's latest maintenance release on the 5.6.x stream is&nbsp;5.6.2.1593. Is this the version that RingCentral will be deploying? If not, why would RingCentral release an older version of the 5.6.x stream?<br /><br />Also, Polycom's latest UC Software release is&nbsp;5.7.1.2205.<br /><br />Reference:&nbsp;<a href="https://support.polycom.com/content/support/emea/emea/en/support/voice/polycom_uc/polycom_uc_software_release.html" rel="nofollow" title="Link: https://support.polycom.com/content/support/emea/emea/en/support/voice/polycom_uc/polycom_uc_software_release.html">https://support.polycom.com/content/support/emea/emea/en/support/voice/polycom_uc/polycom_uc_softwar...</a> 0 http://m.getsatisfaction.com/topics/7710288/replies/19482321 http://m.getsatisfaction.com/topics/7710288 19482321 Liane Anderson responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-24T14:37:43Z 2018-04-24T14:37:43Z Liane Anderson http://m.getsatisfaction.com/people/9639839 https://www.gravatar.com/avatar/da4e740c73a44ff89db55fc61a09b2f1?d=identicon&s=55&r=PG liane_anderson <blockquote><ul><li>Models VVX 301, 311, 411, 500, and 600 business media phones will support a single Opus stream. Users can establish only one call at a time using the Opus codec on these phones. Additional calls will use second preferred codec g.722</li></ul><ul><li>Local conferencing on the VVX 301, 311,&nbsp; 411, 500, and 600 will NOT support OPUS codec.</li></ul></blockquote>Does this mean we lose our conference call capabilities?&nbsp; I don't think I am understanding exactly what this is telling me. 1 http://m.getsatisfaction.com/topics/7710288/replies/19482363 http://m.getsatisfaction.com/topics/7710288 19482363 Mike responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-24T14:50:23Z 2018-04-24T14:50:23Z Mike http://m.getsatisfaction.com/people/9220216 https://www.gravatar.com/avatar/9b9da11d8b8c26bac01d0a6077f882fd?d=identicon&s=55&r=PG mike_9yeg6tmjo250k &nbsp; Is anyone else in the community experiencing issues with vvx310 not working after the firmware push.&nbsp; We have a case open and have sites that have been down for over 24 hours. &nbsp; 0 http://m.getsatisfaction.com/topics/7710288/replies/19483253 http://m.getsatisfaction.com/topics/7710288 19483253 Francisco Perez responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-24T20:33:39Z 2018-04-24T20:33:39Z Francisco Perez http://m.getsatisfaction.com/people/9640279 https://www.gravatar.com/avatar/46446476447ee912c4683a63567a7669?d=identicon&s=55&r=PG francisco_perez_9qdjmiv6lu891 How will I know a phone has been updated? Do I just go to Settings - Status - Platform - Phone and look at Updater field? What will the new version number be, exactly? (FYI - my VVX 311 phone's Updater value shows 5.6.2.5888. Per earlier post, does that mean my phones are going to be downgraded?) 0 http://m.getsatisfaction.com/topics/7710288/replies/19483504 http://m.getsatisfaction.com/topics/7710288 19483504 Cecile Glassy responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-24T22:15:49Z 2018-04-24T22:15:49Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets <br /><br /> 2018-04-24 Hi Francisco, no the UPDATER is like a bootstrap script - it is not the same thing as the actual firmware version#. <br /><br /> On Polycom phones to view your firmware version <br /><br /> Press the Home Button Home button. <br /><br /> Select the Settings option. <br /><br /> For VVX 101, VVX 201, and VVX 301, Settings is located on the second page. Scroll to the right to locate the second page of menu. <br /> For VVX 400/410, VVX500/510, and VVX 600, Settings is located on the bottom row of the menu. <br /> For VVX D60 (DECT phone) Settings is located at the bottom of the menu. <br /> Select Status or press 4. <br /> Select Platform or press 1. <br /> Select Application Parameters or press 2. <br /> Select Main or press 1. <br /> The firmware version will be displayed as numbers separated by periods "." to the right of Version. <br /><br /> Example Firmware Version: 5.5.2 1 http://m.getsatisfaction.com/topics/7710288/replies/19483580 http://m.getsatisfaction.com/topics/7710288 19483580 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-24T22:56:54Z 2018-04-24T22:56:54Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Everyone,<br /><br />I'm still awaiting more details on specific questions that have been asked.<br /><br />I wanted to also let you know that this upgrade is being pushed back to May. You should be receiving an updated schedule for your account soon. 0 http://m.getsatisfaction.com/topics/7710288/replies/19484641 http://m.getsatisfaction.com/topics/7710288 19484641 Cecile Glassy responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-25T14:12:58Z 2018-04-25T14:12:58Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets&nbsp;<br /><br />2018-04-25 Hi Saadet - we have <u>not received any official notice of the delay</u> for the Polycom firmware update, on a conference with RC Support yesterday they mentioned that ours was pushed up to April 20 -23rd (last weekend) --- which our phones do not indicate as actually having happened.....&nbsp; as of today, I checked.&nbsp; &nbsp; &nbsp;<br /><br />Does your post here (above)&nbsp; &nbsp;mean the firmware update&nbsp; is pushed back for all RingCentral customers?&nbsp; <br /><br />Is this our official notice of the delay?&nbsp; &nbsp; <br /><br />What about all the customers who do not read this forum?&nbsp; &nbsp; <br /><br />There is some serious disconnect in communications between RC channels going on here --- please clarify.<br /><br />---TIA 0 http://m.getsatisfaction.com/topics/7710288/replies/19484747 http://m.getsatisfaction.com/topics/7710288/replies/19482363 19484747 Mike responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-25T14:44:27Z 2018-04-25T14:44:27Z Mike http://m.getsatisfaction.com/people/9220216 https://www.gravatar.com/avatar/9b9da11d8b8c26bac01d0a6077f882fd?d=identicon&s=55&r=PG mike_9yeg6tmjo250k As a follow-up for anyone interested our issues has been related to VLAN. &nbsp; Once we create a flat network and remove the VLAN the issues resolved.&nbsp; All locations had been up and running with VLANs before the update.&nbsp; We are still working the case as another location with VVX411 was impacted. &nbsp; 0 http://m.getsatisfaction.com/topics/7710288/replies/19485042 http://m.getsatisfaction.com/topics/7710288/replies/19484641 19485042 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-25T16:34:24Z 2018-04-25T16:34:24Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Cecile, I understand the frustration. My colleagues are working on getting this new date sent out to all accounts so that they know exactly when they will be affected. I was told communication should be going out at the end of this week. I was not given too many details. However, I felt it was important to spearhead this and let people on the thread know. 1 http://m.getsatisfaction.com/topics/7710288/replies/19485075 http://m.getsatisfaction.com/topics/7710288/replies/19484641 19485075 Cecile Glassy responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-25T16:47:49Z 2018-04-25T16:47:49Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Thanks Saadet,&nbsp; this is a good enough update for me - as long as I know ahead of time to alert my Network Operations Team. We have other infrastructure change processes in line that were waiting on the Polycom firmware update to finish before they replace network switching equipment.&nbsp; &nbsp;Now we will move forward with that while we wait for a later firmware deployment for the phone system. 1 http://m.getsatisfaction.com/topics/7710288/replies/19485376 http://m.getsatisfaction.com/topics/7710288 19485376 Brian B. responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-25T19:18:27Z 2018-04-25T19:18:27Z Brian B. http://m.getsatisfaction.com/people/9618932 https://www.gravatar.com/avatar/38bafc0a75bd0e235f81f8fd7ae28add?d=identicon&s=55&r=PG beatty_4uraa9qmy1wpv Has the problem with presence on the VVX 500 showing on the phones screen even though you want it only shown on the sidecar been fixed?&nbsp; Even though I selected to leave empty slots 3-12 and the preview on my phone is correct in the admin panel.. the phone ignores the setting and moves everyone. 2 http://m.getsatisfaction.com/topics/7710288/replies/19486827 http://m.getsatisfaction.com/topics/7710288/replies/19482321 19486827 Saadet - Community Support responded to "What’s New with Polycom VVX Firmware 5.6.0 coming May 2018" 2018-04-26T14:26:12Z 2018-04-26T14:26:12Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Liane, you will not lose conference calling capabilities :)&nbsp; 0