One Step Update is not working as previously 2018-08-13T03:11:03Z 2018-04-23T01:07:43Z 7724848 7724848 One Step Update is not working as previously 2018-08-13T03:11:03Z 2018-04-23T01:07:43Z H Hyatt h_hyatt One Step Update is not working as previously, It stopped about one month before I upgraded to 2018. I now have to go into settings everytime and select all. Nothing I do changes this to a permanent selection. It is frustrating. problem downloading_accounts_and_transactions_i_am_getting_an_error downloading_accounts_and_transactions_i_am_getting_an_error, errors_troubleshooting_olb, windows active 45 27 10 comment 19479502 Quicken Harold responded to "One Step Update is not working as previously" 2018-04-23T12:08:07Z 2018-04-23T12:08:07Z Quicken Harold quicken_harold Hello H Hyatt, appreciate your question<br /><br />We need a little more information so that we can help you:<br /><br />What error codes, error messages, symptoms do you get?<br />What bank(s) are you having issues with?<br />What account types (checking, savings, etc.) are you having issues with?<br />What have you tried so far to resolve the issue?<br />What version of Windows or Mac OS are you using?<br />Also need to know what version and release of Quicken you are using. You must be on the latest release (patch) level for your supported Quicken version. If you're missing patches, update your software first.<br />Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.<br /><br />Thank you in advance.<br /><br />Respectfully,<br />~ Quicken Harold. 0 19483790 H Hyatt responded to "One Step Update is not working as previously" 2018-04-25T01:26:22Z 2018-04-25T01:26:22Z H Hyatt h_hyatt <p>No error codes, the vault always opens with everything unchecked. I select "all", THEN apply.still opens every time with nothing selected. This started right before I upgraded to the 2018 version.</p><p>Various, USAA, Chase, Citibank, synchrony</p><p>All types, loans, checking, savings, credit cards, and investments</p><p>Windows 10, Home, Version 1709, OS Build 16299.371</p><p>2018, ver R8.8, build<br /></p> 2 19484949 Quicken Tyka responded to "One Step Update is not working as previously" 2018-04-25T15:55:43Z 2018-04-25T15:55:43Z Quicken Tyka tyka_rose_snyder Hey H Hyatt,<br /><br />Sorry you're experiencing this trouble!<br /><br />Have you ran the Validate &amp; Repair tool on the data file?&nbsp; (File &gt; File Operations &gt; Validate &amp; Repair) If so, were there any errors found and/or corrected during the process?<br /><br />After running the Validate and Repair tool try going&nbsp;to the Tools menu &gt; One Step Update versus selecting the One Step Update arrow next to accounts<br /><br />You may need to mark the accounts to download again but please let me know if it retains the checkmarks this time.<br /><br />Let me know how it goes!<br /><br />-Quicken Tyka 0 19488290 H Hyatt responded to "One Step Update is not working as previously" 2018-04-27T01:54:03Z 2018-04-27T01:54:03Z H Hyatt h_hyatt <p>I&nbsp;just ran the validate and repair. Data Log repaired a damaged category, damaged scheduled reminder.</p><p>QEL No read errors</p><p>QEL All internal consistency check passed</p><p>And No, One step update does not maintain all the check marks, whether I use the Tools, or whether I use the arrow.</p> 1 19499862 H Hyatt responded to "One Step Update is not working as previously" 2018-05-03T01:00:15Z 2018-05-03T01:00:15Z H Hyatt h_hyatt <p>Any more ideas?</p><p><br /></p> 0 19511752 Geoffrey Radbill responded to "One Step Update is not working as previously" 2018-05-09T13:39:29Z 2018-05-09T13:39:29Z Geoffrey Radbill geoffreyradbill So I have Quicken 2018, R8.8.&nbsp; This morning when attempting to do one-step update, after having me accept Q's privacy statement (by closing the statement), Quicken failed to update my two linked Amex cards and all my linked investment accounts with Wells Fargo.&nbsp; Strangely enough, Q did perform one-step update for a the balance of my accounts with other institutions. Eventually, I was taken to a screen where Q asked me to enter user names and passwords for Amex and Wells Fargo.&nbsp; Once done, I clicked "accept", but the entry was not accepted.&nbsp; Finally fixed this situation by de-activating and re-activating the accounts that Quicken failed to update in one-step.&nbsp; Lots of time wasted, but finally fixed.&nbsp; Quicken - are you aware of these issues? 1 19529616 Nancy Schrank responded to "One Step Update is not working as previously" 2018-05-17T22:26:55Z 2018-05-17T22:26:55Z Nancy Schrank potato_bun I have Windows Quicken Premier 2018 R8.8 build<br /><br />One-step update stopped updating my Citi credit card account. The last transactions I have are from mid-March, but payments from my checking account to the credit card are showing up. I tried data validate and repair, which found nothing but a couple invalid tags which it fixed. I tried to update the account, which did nothing. I deactivated and reactivated the account and tried downloading again, but I got sync errors for all my other transactions and they don't show up in my register at all. They appear to all be Illegal Operation {0}<br /><img src="" title="Image:" /><br /><br />I tried creating a new data file and it doesn't have this problem, but I don't see a way to import my budget categories or previously-categorized transactions. 0 19534891 Jeff Howe responded to "One Step Update is not working as previously" 2018-05-21T12:12:47Z 2018-05-21T12:12:47Z Jeff Howe jeff_howe_40k35smkhvsds I have been having the same issue with Quicken 2016 for about the last month where the One Step Update for all accounts isn't one step anymore, because you have to re-select all accounts again every time. It no longer defaults to all accounts like it used to, but rather to none of the accounts. 1 19535051 Dan Kollars responded to "One Step Update is not working as previously" 2018-05-21T13:46:47Z 2018-05-21T13:46:47Z Dan Kollars lkollars Dan Kollars,<br />For quite some time One Step Update has not been working for me.&nbsp; It will work one day and not the next 5 days.&nbsp; I have to go in and update each account individually.&nbsp; I have ran the validate and repair several times.&nbsp; I have also reset up my accounts and nothing is working.&nbsp; This problem started when I was using Quicken 2017.&nbsp; I have upgraded to Quicken 2018 R8.10 Build and still the problem continues.&nbsp; I can no longer trust that the balances in my checking and savings account are correct because it says that the update was complete but I seen no downloads and if I try to go in and do a reconcile it says that I need to do a download.&nbsp; Sometimes I have to request the download 2 or 3 times in the individual account before it actually does download and it is for that one account only.&nbsp; I have to go through this process for each of my accounts. I did the upgrade with the thought that the problem would be corrected.&nbsp; NOT SO!&nbsp; Very frustrated. 1 19542477 Richard Valentine responded to "One Step Update is not working as previously" 2018-05-24T14:01:06Z 2018-05-24T14:01:06Z Richard Valentine richard_valentine_f3uffxayszjxa This has been going on for quite awhile, I guess to Quicken, this is now a standard feature. 4 19560671 Lucille responded to "One Step Update is not working as previously" 2018-06-02T22:10:11Z 2018-06-02T22:10:11Z Lucille lucille_nob9tlizx6gb Hmmm.&nbsp; I purchased a 27 month subscription to Quicken 2018 Deluxe for $54.<br /><br />That's $2 a month.<br /><br />I don't feel ripped off.&nbsp; Then again, I'm not installing and activating the subscription for about another 22 months.&nbsp;&nbsp; 1 19561451 Daniel Okrent responded to "One Step Update is not working as previously" 2018-06-03T16:07:35Z 2018-06-03T16:07:35Z Daniel Okrent daniel_okrent Any progress on this very frustrating issue??? I've had this problem ever since I upgraded to Premier 2018 for PC. 1 19575781 TomH responded to "One Step Update is not working as previously" 2018-06-11T11:06:48Z 2018-06-11T11:06:48Z TomH tom3298 Discover has consolidated their various credit card accts., savings accts. and MM accts. to a single log in and password for all of those accts. associated with a single customer.&nbsp; I got all sorts of error codes and other errors when trying to download unless I selected "Discover Card" as the financial institution when I set up the download info in Online Services.&nbsp; Doing a Validate and Repair, creating a new data file, etc. was useless.&nbsp; The solution was to select "Discover Card" for the financial institution.&nbsp; This WORKED.&nbsp; Selecting "Discover Card Account Center" was the problem that created all of the error codes and related problems.&nbsp; I spent literally hours with some very helpful and patient Quicken technicians trying all sorts of complicated solutions that didn't solve the problem until I selected "Discover Card". 0 19638135 Wayt Gibbs responded to "One Step Update is not working as previously" 2018-07-14T00:27:05Z 2018-07-14T00:27:05Z Wayt Gibbs wayt_gibbs I'm having the exact same issue with Quicken 2016 for Windows. It started occurring after the program applied a regular software update. Apparently the update introduced this bug. 0 19638676 Jim F Cole responded to "One Step Update is not working as previously" 2018-07-14T13:12:35Z 2018-07-14T13:12:35Z Jim F Cole jim_f_cole I have used Quicken for many years. The last couple of years updates have been nightmares!!!! I currently cannot backup the file.&nbsp; The software is more difficult to use than ever before!&nbsp; I have tried to balance the checkbook, and the checkbook is not updated or partially updated!!!!!! This is extremely frustrating!!!!!!!!!!!! How do you run a company that cares so little for its' customers!!!! 3 19638682 Dan Glynhampton responded to "One Step Update is not working as previously" 2018-07-14T13:13:37Z 2018-07-14T13:13:37Z Dan Glynhampton dan_glynhampton Do NOT, under any circumstances, call this number.&nbsp; It is not official Quicken Support. 0 19641065 mm responded to "One Step Update is not working as previously" 2018-07-16T03:38:08Z 2018-07-16T03:38:08Z mm mark_m_6885423 I am having the same problem.&nbsp; Only my investment accounts update - no checking, credit card, or car loan updates.&nbsp; Some, like Amex, is no longer listed.&nbsp; Resetting does not work.&nbsp; I cancelled on-line services for the account, then started it again from scratch with no luck.&nbsp; When I download QFX file, for the accounts I could not set up again, I an error.&nbsp; Every error says try again later.&nbsp; Quicken user since 1992, and an IT professional.&nbsp; I am looking for alternatives it is so frustrating, and it looks like others are in the same boat. 2 19648118 Workswithnumbers responded to "One Step Update is not working as previously" 2018-07-19T11:55:32Z 2018-07-19T11:55:32Z Workswithnumbers greg_gwidyunhhqotb I also have the issue where all of my acounts in OSU are not checked at startup. Running Q17 H&amp;B R16.2 . I have validated the file with no errors. After the boot up OSU, I can go in manually and check all of the account and they will download, but the selections never save for the next startup. Been like this since an error with Capital One investing had a download error, which has been gone for three weeks now.&nbsp; 2 19650872 Qsince’93 responded to "One Step Update is not working as previously" 2018-07-20T18:35:09Z 2018-07-20T18:35:09Z Qsince’93 qsince_93 Using Q17 Premier v R16.2 Build and it looks like the last update to Quicken fixed some things and broke other things. This can happen when an update is not thoroughly tested before released to customers. One step update no longer remembers its accounts to be updated and the user must put in new checkmarks each time an update is to be run. Also the update summary does not report all accounts that have been updated eventhough they have produced transactions in the various account registers. Looks like Quicken has some work to do in order to fix this in another update. I can still update my accounts its just not a one step process until fixed. 1 19690814 mm responded to "One Step Update is not working as previously" 2018-08-11T19:42:28Z 2018-08-11T19:42:28Z mm mark_m_6885423 If it helps with troubleshooting, for me it was&nbsp;Synchrony, Target, CitiBank, American Express, Discover, Barclays all failed.&nbsp; I won't mention the credit union, but it too failed.&nbsp; All used to work.&nbsp; Only ones that worked were my investment accounts.&nbsp; In other words 100% of all banks now fail.&nbsp; I used to have this automated weekly.&nbsp; Then needed to intervene, now do everything manual now. 0 19690819 Quicken Harold responded to "One Step Update is not working as previously" 2018-08-11T19:45:22Z 2018-08-11T19:45:22Z Quicken Harold quicken_harold Hello mm, appreciate your question.<br /><br />Have you tried validating your file:&nbsp;<a href="" rel="nofollow"></a>&nbsp;to see if the integrity of the data is good with the Quicken file and then try downloading again?<br /><br />If so, I would try making a New Quicken File (File &gt; New Quicken File, no mobile) and try adding your accounts to see if the issue exists in a new environment.<br /><br />Please let us know if this helped you.<br /><br />Respectfully,<br />~ Quicken Harold. 0 19690899 Robert S. Gold responded to "One Step Update is not working as previously" 2018-08-11T21:03:22Z 2018-08-11T21:03:22Z Robert S. Gold robert_s_gold Harold:<br /><br />This problem has been open for FOUR MONTHS now. All you do is ask people to run validation and tell you what version of the product they're running.&nbsp;<br /><br />This started exactly with a software update. It is not a user error. It is in the code.&nbsp;<br /><br />You guys broke it. You need to fix it. Stop treating us like idiots. 3 19690900 Nancy Schrank responded to "One Step Update is not working as previously" 2018-08-11T21:03:59Z 2018-08-11T21:03:59Z Nancy Schrank potato_bun I agree completely with Robert S. Gold. It really seems like I paid $60 to beta test this software. What is the fix if this problem doesn't persist in a new Quicken file? How do you migrate your budget, categorized transactions, and other info to the new file?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You guys obviously have a troubleshooting algorithm. What would it take to get more than one step at a time (then having a thread closed if we don't reply quickly enough) and using this like an actual message board instead of your support ticketing system? 2 19690909 Robert Alspaugh responded to "One Step Update is not working as previously" 2018-08-11T21:16:46Z 2018-08-11T21:16:46Z Robert Alspaugh robert_alspaugh I agree...what do I do with the stocks I purchased in 1994 and their price and dividend history.<br />This started with the update...give us our money back until you fix the program! 2 19690929 Quicken Tyka responded to "One Step Update is not working as previously" 2018-08-11T21:31:54Z 2018-08-11T21:31:54Z Quicken Tyka tyka_rose_snyder Hey everyone,<br /><br />I apologize for any frustration this has caused.<br /><br />I do understand how seeing repetition can be frustrating, in this particular thread there have been multiple users chiming in with the same issue that will then need to verify what steps they haven't completed.<br /><br />To report a bug to the development team please go to Help and Report a Problem.<br /><br />The Community is mainly a user to user forum, if you are needing more in depth troubleshooting and tech support I would contact support directly at&nbsp;<br /><a href="" rel="nofollow" target="_blank" title="Link https//wwwquickencom/supportcontact-support"></a><br /><br />You may have more success by creating your own post and include your version and what steps you have taken and please review:&nbsp;<a href="" rel="nofollow" target="_blank" title="Link https//getsatisfactioncom/quickencommunity/topics/quicken-community-tips-and-tricks"></a><br /><br />Thank you!<br /><br />-Quicken Tyka 0 19690957 Nancy Schrank responded to "One Step Update is not working as previously" 2018-08-11T22:04:28Z 2018-08-11T22:04:28Z Nancy Schrank potato_bun No, I'm not duplicating this thread to still not get an answer. You close our threads if we don't respond quickly enough (like support does with chats) but don't hide or delete them, making it even more difficult for everyone else to find answers. In the time it took you to tell us we were in the wrong place to ask about this (we're not), you could have answered my specific questions. I had this problem, I created a new file where the problem did not persist, and I want to know how to move my years of financial data to the new file.<br /><br />The frustration here is not with the repetition, it's because Quicken employees have not given any information in this thread. You wouldn't be asking whether a new Quicken file has any effect on the problem if it didn't make a difference, right? What's the next step in the troubleshooting tree? 1 19691034 Quicken Tyka responded to "One Step Update is not working as previously" 2018-08-11T23:10:37Z 2018-08-11T23:10:37Z Quicken Tyka tyka_rose_snyder Hey Nancy,<br /><br />Sorry you're experiencing this difficulty.<br /><br />If you're issue began occurring after you installed an update, I would start by restoring a back up prior to running the update.<br /><br />Just to clarify, is your issue that you have to select each account prior to updating like the original post, or are you unable to update at all receive sync errors when doing so?<br /><br />While exporting and importing the file is an option,&nbsp;<a href="" rel="nofollow"></a>, this sounds like an issue with the cloud sync.<br /><br />-Quicken Tyka 0 19691140 Liliana Mauro responded to "One Step Update is not working as previously" 2018-08-12T01:03:01Z 2018-08-12T01:03:01Z Liliana Mauro liliana_mauro Same problem with Quicken 2017 since June 20th.&nbsp; Nothing works...tried all the "fixes" suggested by this community as well as the ones from "tech Support" at Quicken and my financial institution!! error code OL301..connectivity issues 1 19691144 Liliana Mauro responded to "One Step Update is not working as previously" 2018-08-12T01:12:34Z 2018-08-12T01:12:34Z Liliana Mauro liliana_mauro I agree!! same issue since June 20th...Cannot upload data unless I download it directly to a Q file save it and then import it to Quicken... Doing all this manually . Had some minor connectivity issues before but was always able to fix them...not anymore.&nbsp; And nothing to do with Windows 10 as their tech suggested. I had Windows ten&nbsp; before all the issues started...(Rant Redacted) Also they no longer have the option of using "express web connect"&nbsp; only uses "direct connect" and not all financial institutions use this.... Frustrating! 0 19691684 Quicken Tyka responded to "One Step Update is not working as previously" 2018-08-12T15:18:53Z 2018-08-12T15:18:53Z Quicken Tyka tyka_rose_snyder Different topic, creating a new thread to bring attention to the issue<br /><br /> Please reference the new conversation here: <a class="notranslate" href="" rel="nofollow" target="_blank">OL-301A</a> 0