http://m.getsatisfaction.com/topics/7728688 Outbound Caller ID 2018-06-08T19:04:10Z 2018-04-30T18:23:15Z 7728688 http://m.getsatisfaction.com/topics/7728688 7728688 Outbound Caller ID 2018-06-08T19:04:10Z 2018-04-30T18:23:15Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Hey, I have set up my company under RingCentral. Currently I cannot have an outbound caller-id and for my company this is crucial.&nbsp; idea 26 3 1 comment http://m.getsatisfaction.com/topics/7728688/replies/19494516 http://m.getsatisfaction.com/topics/7728688 19494516 Saadet - Community Support responded to "Outbound Caller ID" 2018-04-30T20:34:28Z 2018-04-30T20:34:28Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy,<br /><br />If you are calling on behalf of your Main Company Number, people should be seeing your Company Name. Is this not happening for you? 0 http://m.getsatisfaction.com/topics/7728688/replies/19498885 http://m.getsatisfaction.com/topics/7728688 19498885 Bondy responded to "Outbound Caller ID" 2018-05-02T17:43:58Z 2018-05-02T17:43:58Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 No, it is not happening for me. It is just showing the number.&nbsp; 0 http://m.getsatisfaction.com/topics/7728688/replies/19498893 http://m.getsatisfaction.com/topics/7728688 19498893 Saadet - Community Support responded to "Outbound Caller ID" 2018-05-02T17:48:25Z 2018-05-02T17:48:25Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy,<br /><br />This goes over <b><u><a href="https://community.ringcentral.com/ringcentral/topics/caller-id-and-cnam" rel="nofollow" title="Link: https://community.ringcentral.com/ringcentral/topics/caller-id-and-cnam">CNAM and Caller ID</a><br /><br /></u></b><u></u>If things are set up properly, it should display correctly. However, it will only display correctly if the recipient's provider keeps their data base updated. Sometimes they don't always and that's not something that we can control :/<b><u><br /></u></b> 0 http://m.getsatisfaction.com/topics/7728688/replies/19498908 http://m.getsatisfaction.com/topics/7728688 19498908 Bondy responded to "Outbound Caller ID" 2018-05-02T17:53:14Z 2018-05-02T17:53:14Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Okay I will look into that. I also am requesting the feature for other numbers than the main number. We may have more than one customer service rep on the phone at once and they both cannot use the main number at the same time but we don't want to lose the ability to see that the call is from our company.&nbsp; 0 http://m.getsatisfaction.com/topics/7728688/replies/19498915 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19498915 Saadet - Community Support responded to "Outbound Caller ID" 2018-05-02T17:55:02Z 2018-05-02T17:55:02Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy,<br /><br />Could you expound upon that? I'm not following... 0 http://m.getsatisfaction.com/topics/7728688/replies/19498926 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19498926 Bondy responded to "Outbound Caller ID" 2018-05-02T17:57:16Z 2018-05-02T17:57:16Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 So, we have 3 different departments. Sometimes they are all on the phone at the same time. IF they have to call out from the main number to have it display our company name then the other people wanting to make a call can't be using the same main number. That would cause them to call using their numbers which would not have caller ID. Does that make more sense? 0 http://m.getsatisfaction.com/topics/7728688/replies/19499265 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19499265 Saadet - Community Support responded to "Outbound Caller ID" 2018-05-02T20:05:51Z 2018-05-02T20:05:51Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy, so you're wondering if multiple users can use the main company number as their outbound caller id at the same time...is that correct? 0 http://m.getsatisfaction.com/topics/7728688/replies/19499281 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19499281 Bondy responded to "Outbound Caller ID" 2018-05-02T20:07:40Z 2018-05-02T20:07:40Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Yes, but if not I am requesting a feature to be added where you can set caller ID for numbers under the company and not just the main company number.&nbsp; 0 http://m.getsatisfaction.com/topics/7728688/replies/19499287 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19499287 Saadet - Community Support responded to "Outbound Caller ID" 2018-05-02T20:12:32Z 2018-05-02T20:12:32Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift I see! So this is already an option :) Any number that is under your Company Number pool (<b>Phone System -&gt; Phone Numbers -&gt; Company</b>) is available for your User's to select as their <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Editing-Caller-ID-Settings-of-an-Extension-via-Web" rel="nofollow">Outbound Caller ID</a><br /><br /><br /></u></b> 0 http://m.getsatisfaction.com/topics/7728688/replies/19499351 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19499351 Bondy responded to "Outbound Caller ID" 2018-05-02T20:35:19Z 2018-05-02T20:35:19Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Hmmmm. I read all that and have the settings up but I am still getting calls from a number and not the company name. I tried calling phones with different providers.&nbsp; 0 http://m.getsatisfaction.com/topics/7728688/replies/19499374 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19499374 Saadet - Community Support responded to "Outbound Caller ID" 2018-05-02T20:40:45Z 2018-05-02T20:40:45Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Depending upon how new your account/phone number is - it can take a few days for it to reflect. The article I posted earlier about CNAM and Caller ID goes over this in more detail 0 http://m.getsatisfaction.com/topics/7728688/replies/19522094 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19522094 Bondy responded to "Outbound Caller ID" 2018-05-14T20:21:58Z 2018-05-14T20:21:58Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Hmmm still isn't forking for me... CNAM is what I am having the issue with 0 http://m.getsatisfaction.com/topics/7728688/replies/19522111 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19522111 RC-Installer responded to "Outbound Caller ID" 2018-05-14T20:29:32Z 2018-05-14T20:29:32Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone There is lots of confusion on this post.&nbsp; there is no limit to how many phones could have the company number set as the outbound caller ID.<br /><br />Depending on when you setup the CALLER ID text within your system and if you had numbers port over it may need to be cleared out.&nbsp; Wait 24 hours and put back<br /><br />I have seen this over and over.<br /><br />Chuck<br />Certified Ring Central Consultant<br /><a href="mailto:Chuck@yoritguy.com" rel="nofollow">Chuck@yoritguy.com</a><br />630-975-1200 0 http://m.getsatisfaction.com/topics/7728688/replies/19522116 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19522116 Bondy responded to "Outbound Caller ID" 2018-05-14T20:31:39Z 2018-05-14T20:31:39Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 So I should just wait 24 hours and then add the outbound caller ID after and it should work? 0 http://m.getsatisfaction.com/topics/7728688/replies/19522120 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19522120 RC-Installer responded to "Outbound Caller ID" 2018-05-14T20:32:41Z 2018-05-14T20:32:41Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Clear it out completely<br /><br />Wait 1 day and then re-add your text.<br /><br />That should do it.<br /><br />Chuck 0 http://m.getsatisfaction.com/topics/7728688/replies/19522124 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19522124 Bondy responded to "Outbound Caller ID" 2018-05-14T20:35:13Z 2018-05-14T20:35:13Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Okay where all do I have to clear it from?<br /><br />I know I do have it under Company info &gt; Caller ID Name 0 http://m.getsatisfaction.com/topics/7728688/replies/19522126 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19522126 RC-Installer responded to "Outbound Caller ID" 2018-05-14T20:36:31Z 2018-05-14T20:36:31Z RC-Installer http://m.getsatisfaction.com/people/6139187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10442542/IMG_20140804_101542_513_medium.jpg chuck_fuscone Yes, that is the only spot<br /><br />Should be simple to do 0 http://m.getsatisfaction.com/topics/7728688/replies/19522131 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19522131 Bondy responded to "Outbound Caller ID" 2018-05-14T20:37:34Z 2018-05-14T20:37:34Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Awesome! I will let you know the results in 2 days!&nbsp; 0 http://m.getsatisfaction.com/topics/7728688/replies/19530639 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19530639 Bondy responded to "Outbound Caller ID" 2018-05-18T13:25:15Z 2018-05-18T13:25:15Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Hmmm... Still says just the number and not the caller ID for me 0 http://m.getsatisfaction.com/topics/7728688/replies/19537764 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19537764 Saadet - Community Support responded to "Outbound Caller ID" 2018-05-22T16:49:08Z 2018-05-22T16:49:08Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy,<br /><br />I did some research on this and found that this is most likely due to you being in Canada, which I didn't realize at first :/ Apparently, CNAM and Caller ID don't work the same way they do in the U.S. - so sorry for the confusion! 0 http://m.getsatisfaction.com/topics/7728688/replies/19540682 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19540682 Bondy responded to "Outbound Caller ID" 2018-05-23T18:16:21Z 2018-05-23T18:16:21Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Hmmmm. So that means that you guys have done all you can on your end for Canadian CNAM/Caller ID? 0 http://m.getsatisfaction.com/topics/7728688/replies/19542822 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19542822 Saadet - Community Support responded to "Outbound Caller ID" 2018-05-24T15:50:56Z 2018-05-24T15:50:56Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy,<br /><br />Based on the information from our <b><u><a href="https://community.ringcentral.com/ringcentral/topics/incoming-caller-id-name/" rel="nofollow">Tier 3 Engineering</a></u></b> team, we have very little influence over CNAM/Caller ID in Canada, unfortunately :( 0 http://m.getsatisfaction.com/topics/7728688/replies/19564115 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19564115 Bondy responded to "Outbound Caller ID" 2018-06-04T21:30:31Z 2018-06-04T21:30:31Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Okay thanks. Could you please explain why this will not work in Canada? Also could you explain a bit why it will work for some phones and not other phones?&nbsp; 0 http://m.getsatisfaction.com/topics/7728688/replies/19564134 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19564134 Saadet - Community Support responded to "Outbound Caller ID" 2018-06-04T21:37:56Z 2018-06-04T21:37:56Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy, unfortunately, I don't have much information regarding why Canada is different from the US :(<br /><br />Previously I linked you to an article that talks about how <b><u><a href="https://community.ringcentral.com/ringcentral/topics/caller-id-and-cnam" rel="nofollow">CNAM works in the US</a></u></b>.&nbsp;<br /><blockquote><br /><b>Why is my number not consistently showing an accurate CNAM?<br /></b>When RingCentral updates the CNAM for your number, it is submitted to the centralized CNAM database. When the recipient receives a call, their carrier references its own local CNAM repository that may or may not be up to date. &nbsp;<br />In order for the CNAM to be displayed accurately, the terminating carrier to whom the calls are getting delivered to must have updated their local repository from the official database(s). This update is referred to as a “dip”. Depending on the carrier, they may not perform these dips regularly, thus the recipient may be seeing outdated information for your number. Usually large carriers keep up to date with these centralized databases regularly; you are more likely to notice a problem when a smaller carrier is involved.&nbsp;<br />RingCentral provides support for local, main company number CNAM changes, and we are responsible for ensuring that the proper databases are updated in a timely fashion. However, we cannot take responsibility for how a third party provider manages their own repositories, nor force them to update their records.&nbsp;</blockquote> 0 http://m.getsatisfaction.com/topics/7728688/replies/19572208 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19572208 Bondy responded to "Outbound Caller ID" 2018-06-08T15:46:39Z 2018-06-08T15:46:39Z Bondy http://m.getsatisfaction.com/people/9647291 https://www.gravatar.com/avatar/4ef47137749e2f0533786a07aa6383c1?d=identicon&s=55&r=PG bondy_1jhhw9dxhq4i8 Is there a way for me to speak with the Tier 3 Engineering Team? 0 http://m.getsatisfaction.com/topics/7728688/replies/19572621 http://m.getsatisfaction.com/topics/7728688/replies/19498908 19572621 Saadet - Community Support responded to "Outbound Caller ID" 2018-06-08T19:04:10Z 2018-06-08T19:04:10Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bondy, you could create a case or you could ask your Account Manager to help you get more information from a Tier 3 member 0