http://m.getsatisfaction.com/topics/7732341 Quicken 2018 Premier Frequent Crashes 2018-06-15T02:31:42Z 2018-05-08T13:09:35Z 7732341 http://m.getsatisfaction.com/topics/7732341 7732341 Quicken 2018 Premier Frequent Crashes 2018-06-15T02:31:42Z 2018-05-08T13:09:35Z Art http://m.getsatisfaction.com/people/8713280 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286202/Pattern24a_medium.png art_dclmohvsge1wg Quicken 2018 Premier continues to crash frequently.&nbsp; This thread (<a href="https://getsatisfaction.com/quickencommunity/topics/frequent-crashes-in-quicken-2018" rel="nofollow" title="Link: https://getsatisfaction.com/quickencommunity/topics/frequent-crashes-in-quicken-2018">https://getsatisfaction.com/quickencommunity/topics/frequent-crashes-in-quicken-2018</a>) was closed without resolution.&nbsp; I've been working in Quicken for about 30 minutes today and it has crashed twice.&nbsp; The suggestion to creating a new file, and loose historical data and memos, is unacceptable.&nbsp; The code is flawed and needs to be fixed.&nbsp; I've offered to work with Quicken to troubleshoot but so far, no requests from Quicken.&nbsp; I guarantee the program will crash within 15 minutes of use...every single time.&nbsp; Currently on 2018, R8.8, Build 27.1.8.8. problem active 12 6 2 comment http://m.getsatisfaction.com/topics/7732341/replies/19509556 http://m.getsatisfaction.com/topics/7732341 19509556 Art responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-08T13:33:32Z 2018-05-08T13:33:32Z Art http://m.getsatisfaction.com/people/8713280 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286202/Pattern24a_medium.png art_dclmohvsge1wg And a third crash. 0 http://m.getsatisfaction.com/topics/7732341/replies/19509581 http://m.getsatisfaction.com/topics/7732341 19509581 Bob L responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-08T13:50:23Z 2018-05-08T13:50:23Z Bob L http://m.getsatisfaction.com/people/2782186 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11255791/GetSatAvatar_medium.jpg bobl_2496440 If you have a fairly good idea as to how to bring in the crash, then I suggest you try restoring an earlier backup to a copy to see if your file is corrupted. 0 http://m.getsatisfaction.com/topics/7732341/replies/19509586 http://m.getsatisfaction.com/topics/7732341 19509586 Art responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-08T13:55:15Z 2018-05-08T13:55:15Z Art http://m.getsatisfaction.com/people/8713280 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286202/Pattern24a_medium.png art_dclmohvsge1wg Thanks Bob but it has been crashing like this since the upgrade to 2018 (performed Oct 2017 if I remember correctly).&nbsp; I would have to go back to Quicken 2017 which, if I want to keep my data, cannot be done. 0 http://m.getsatisfaction.com/topics/7732341/replies/19509619 http://m.getsatisfaction.com/topics/7732341 19509619 Bob L responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-08T14:11:09Z 2018-05-08T14:11:09Z Bob L http://m.getsatisfaction.com/people/2782186 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11255791/GetSatAvatar_medium.jpg bobl_2496440 Curious, are you running the mobile app? I ask because I have no problems with crashes, but I do not use mobile. 0 http://m.getsatisfaction.com/topics/7732341/replies/19509639 http://m.getsatisfaction.com/topics/7732341 19509639 Arctic Hare responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-08T14:18:56Z 2018-05-08T14:18:56Z Arctic Hare http://m.getsatisfaction.com/people/5367412 https://www.gravatar.com/avatar/7a24b35171d2dd87d820624790feba77?d=identicon&s=55&r=PG kevin_berry_5064561 @Art: I empathize with the problems you are experiencing. I've had that issue in the past and the crashes have resumed for me recently.<br /><br />I do highly recommend that, <b>as a diagnostic test</b>, you create a new Quicken file and try working in the new file for a while. This test will determine whether the problem is specific to your data file or whether the problem is with the program itself. If Quicken doesn't crash with the new data file then there are some things that you could try to cleanse the corruption out of your data file. If Quicken does crash with the data file then we would approach the issue differently.<br /><br />Again, I highly recommend you try a new file as a diagnostic test. Just set up some of your accounts and download transactions and work in that environment for a few days. If Q is crashing as often as you indicate then you shouldn't have to spend much time on the test.<br /><br />You are much more likely to get assistance if you invest in the diagnostic testing. 1 http://m.getsatisfaction.com/topics/7732341/replies/19509641 http://m.getsatisfaction.com/topics/7732341/replies/19509586 19509641 Arctic Hare responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-08T14:20:27Z 2018-05-08T14:20:27Z Arctic Hare http://m.getsatisfaction.com/people/5367412 https://www.gravatar.com/avatar/7a24b35171d2dd87d820624790feba77?d=identicon&s=55&r=PG kevin_berry_5064561 @Art: Q2018 and Q2017 use exactly the same data file format. There is no issue with downgrading from Q2018 to Q2017. That being said, I would continue to work towards a resolution for Q2018. 0 http://m.getsatisfaction.com/topics/7732341/replies/19517219 http://m.getsatisfaction.com/topics/7732341/replies/19509619 19517219 Art responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-11T16:37:24Z 2018-05-11T16:37:24Z Art http://m.getsatisfaction.com/people/8713280 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286202/Pattern24a_medium.png art_dclmohvsge1wg I do not use mobile 0 http://m.getsatisfaction.com/topics/7732341/replies/19519580 http://m.getsatisfaction.com/topics/7732341 19519580 Art responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-13T12:14:07Z 2018-05-13T12:14:07Z Art http://m.getsatisfaction.com/people/8713280 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286202/Pattern24a_medium.png art_dclmohvsge1wg So far so good but I've spent most of my time setting up all of my accounts and such.&nbsp; I'll be in the full use of the new file today.<br /><br />I still find creating a new file unacceptable.&nbsp; All of my categorizations are gone. All of my memos gone.&nbsp; I know I can still open the old file but that's not the point.&nbsp; I stopped creating a Year-End Copy and truncating transactions a long time ago because I didn't want to work with multiple files.<br /><br />Cheers. 0 http://m.getsatisfaction.com/topics/7732341/replies/19519582 http://m.getsatisfaction.com/topics/7732341/replies/19519580 19519582 Arctic Hare responded to "Quicken 2018 Premier Frequent Crashes" 2018-05-13T12:19:17Z 2018-05-13T12:19:17Z Arctic Hare http://m.getsatisfaction.com/people/5367412 https://www.gravatar.com/avatar/7a24b35171d2dd87d820624790feba77?d=identicon&s=55&r=PG kevin_berry_5064561 Remember, the new file is a diagnostic test for now. You don't necessarily have to set up all aspects of your old file. We just want to see whether Q crashes when working in the new file. 0 http://m.getsatisfaction.com/topics/7732341/replies/19579977 http://m.getsatisfaction.com/topics/7732341 19579977 Art responded to "Quicken 2018 Premier Frequent Crashes" 2018-06-13T11:30:25Z 2018-06-13T11:30:25Z Art http://m.getsatisfaction.com/people/8713280 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286202/Pattern24a_medium.png art_dclmohvsge1wg Back to report the brand new file fixed the crashing issues.&nbsp; I am still extremely unhappy that I need to "leave behind" my years of customizations and extra data. 0 http://m.getsatisfaction.com/topics/7732341/replies/19580076 http://m.getsatisfaction.com/topics/7732341/replies/19579977 19580076 markus1957 responded to "Quicken 2018 Premier Frequent Crashes" 2018-06-13T12:45:51Z 2018-06-13T12:45:51Z markus1957 http://m.getsatisfaction.com/people/8342825 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10880020/100_1898_medium.jpg markus1957 Reviewing the original post and this one; it does not appear the damaged data file Knowledge Base article was listed as a reference.<br /><a href="https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows" rel="nofollow" title="Link: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows">https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows</a><br /><br />Using the super-validate routine by holding Ctrl+Shift should also be considered. 0 http://m.getsatisfaction.com/topics/7732341/replies/19583748 http://m.getsatisfaction.com/topics/7732341/replies/19579977 19583748 Arctic Hare responded to "Quicken 2018 Premier Frequent Crashes" 2018-06-15T02:31:42Z 2018-06-15T02:31:42Z Arctic Hare http://m.getsatisfaction.com/people/5367412 https://www.gravatar.com/avatar/7a24b35171d2dd87d820624790feba77?d=identicon&s=55&r=PG kevin_berry_5064561 @Art: in addition to trying a File Validate and a File SuperValidate, you should also try File--&gt;File_Operations--&gt;File Copy, open the newly copied file and then File_Validate the newly copied and opened. There is a good chance that sequence will cleanse the corruption. If that sequence finds problems in the Validate than iteratively perform the copy and the validate until the file validates cleanly. If all of that fails, you may be able to export some/all of your old data and import into the new file. This can get tricky and cause collateral damage though, so definitely try the copy-validate cycle first. 0