http://m.getsatisfaction.com/topics/7733687 May 16 Release Highlights 2018-05-29T19:54:46Z 2018-05-10T22:55:32Z 7733687 http://m.getsatisfaction.com/topics/7733687 7733687 May 16 Release Highlights 2018-05-29T19:54:46Z 2018-05-10T22:55:32Z Lila Meyer http://m.getsatisfaction.com/people/7406309 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11245928/LilaMeyer-headshot-2018_medium.jpg lmeyer_gainsightcom The v5.14 release will be live in production orgs on Wednesday May 16. For a preview, check out this <a href="https://vimeo.com/269095520" rel="nofollow" target="_blank" title="Link https//vimeocom/269086704">video</a>. Final <a href="https://support.gainsight.com/Release_Notes/Current_Release_Notes/Release_Notes_Version_5.14_May_2018" rel="nofollow" target="_blank">Release Notes</a> are available now.&nbsp;<br /><br />This release includes Dashboard Permissions for dashboards and dashboard folders at the user and user group level. Permissions are <b>not</b> enabled by default; our Support team will reach out to you in the weeks following the release to confirm enablement and access to the new feature.<br /><br />It also includes some popular requests for rules engine enhancements, including adv. filters in the list view, reordering and cloning actions. We're also introducing a Surveys 2.0 Beta with a new question library, display and skip logic, and custom survey domains and sites. Admins can enable the new tab in Setup &gt; Apps. update 27 12 6 comment http://m.getsatisfaction.com/topics/7733687/replies/19515684 http://m.getsatisfaction.com/topics/7733687 19515684 Lila Meyer responded to "May 16 Release Highlights" 2018-05-10T23:32:31Z 2018-05-10T23:32:31Z Lila Meyer http://m.getsatisfaction.com/people/7406309 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11245928/LilaMeyer-headshot-2018_medium.jpg lmeyer_gainsightcom I had to replace the video link above with a new one, so apologies if you clicked it in the email and it didn't load! 0 http://m.getsatisfaction.com/topics/7733687/replies/19515827 http://m.getsatisfaction.com/topics/7733687 19515827 Jeff Kirkpatrick responded to "May 16 Release Highlights" 2018-05-11T01:20:24Z 2018-05-11T01:20:24Z Jeff Kirkpatrick http://m.getsatisfaction.com/people/7657820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11032177/860950_medium.jpg jeff_kirkpatrick CLONING TASKS FTW!! 1 http://m.getsatisfaction.com/topics/7733687/replies/19516740 http://m.getsatisfaction.com/topics/7733687/replies/19515827 19516740 Lane H responded to "May 16 Release Highlights" 2018-05-11T14:04:40Z 2018-05-11T14:04:40Z Lane H http://m.getsatisfaction.com/people/7864798 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10685460/NewProfilePic_medium.jpg lane_holt Yes!!! And the ability to move actions around within the rule and not have to start all over! 3 http://m.getsatisfaction.com/topics/7733687/replies/19517122 http://m.getsatisfaction.com/topics/7733687 19517122 Jeff Kirkpatrick responded to "May 16 Release Highlights" 2018-05-11T16:05:17Z 2018-05-11T16:05:17Z Jeff Kirkpatrick http://m.getsatisfaction.com/people/7657820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11032177/860950_medium.jpg jeff_kirkpatrick Lila, does this notification get sent via email to customers as well (outside of the Community)?<br /><br />I don't think I've seen an email notice come through, other than the Community posts. 0 http://m.getsatisfaction.com/topics/7733687/replies/19517320 http://m.getsatisfaction.com/topics/7733687/replies/19517122 19517320 Lila Meyer responded to "May 16 Release Highlights" 2018-05-11T17:09:00Z 2018-05-11T17:09:00Z Lila Meyer http://m.getsatisfaction.com/people/7406309 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11245928/LilaMeyer-headshot-2018_medium.jpg lmeyer_gainsightcom Hi Jeff,&nbsp; With our move to monthly releases, we've reduced the number of emails we send out. So, we sent one about 2 weeks ago about the Sandbox upgrade, and we'll send another on the day of the production upgrade. In between, we are sharing release info via in-app messaging on the Admin tab.&nbsp; 0 http://m.getsatisfaction.com/topics/7733687/replies/19521207 http://m.getsatisfaction.com/topics/7733687 19521207 Sagan Sherlin responded to "May 16 Release Highlights" 2018-05-14T14:45:04Z 2018-05-14T14:45:04Z Sagan Sherlin http://m.getsatisfaction.com/people/9511694 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11221250/264DeathbyCat5-m_medium.jpg sagan_sherlin Yay Dashboard Permission Groups are back!! :) 0 http://m.getsatisfaction.com/topics/7733687/replies/19526066 http://m.getsatisfaction.com/topics/7733687 19526066 Heather Hall responded to "May 16 Release Highlights" 2018-05-16T14:42:40Z 2018-05-16T14:42:40Z Heather Hall http://m.getsatisfaction.com/people/9212131 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11114743/photo_medium.jpg heather_hall_j4m55syy2j2m4 The timeline is no longer appearing for our team! Is there a fix underway? We save all of our meeting notes in draft so our agendas are MIA for calls today. 0 http://m.getsatisfaction.com/topics/7733687/replies/19526103 http://m.getsatisfaction.com/topics/7733687/replies/19526066 19526103 Lane H responded to "May 16 Release Highlights" 2018-05-16T14:55:14Z 2018-05-16T14:55:14Z Lane H http://m.getsatisfaction.com/people/7864798 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10685460/NewProfilePic_medium.jpg lane_holt Hi Heather, A support ticket has already been open for your instance. The team is working through this for you. 0 http://m.getsatisfaction.com/topics/7733687/replies/19526123 http://m.getsatisfaction.com/topics/7733687/replies/19526066 19526123 Heather Hall responded to "May 16 Release Highlights" 2018-05-16T15:00:24Z 2018-05-16T15:00:24Z Heather Hall http://m.getsatisfaction.com/people/9212131 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11114743/photo_medium.jpg heather_hall_j4m55syy2j2m4 Hi Lane! I heard about the ticket after I posted this. We were running all of the methods on outreach when dealing with a missing timeline, as I'm sure you can imagine. <br /><br />I didn't see it noted on the status page but hoping that is because it's madly en route to a fix. Would that be where we'd see something like this in the future? It's nice to have the visibility on what is already underway for those of us that don't have access to our instance's ticketing system. 1 http://m.getsatisfaction.com/topics/7733687/replies/19526131 http://m.getsatisfaction.com/topics/7733687/replies/19526066 19526131 Marcelo responded to "May 16 Release Highlights" 2018-05-16T15:05:12Z 2018-05-16T15:05:12Z Marcelo http://m.getsatisfaction.com/people/9155904 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11109402/ScreenShot2017-07-19at10.02.30AM_medium.png marcelo_buil <strike>Lane, we are also seeing the same issue. Is this something that it is being worked for all customers or do we need to also open a ticket?</strike><br /><br />Nevermind. It is actually working now. We had to do a couple of refreshes. Not sure if this is because you guys fixed it or because we had a different problem. 0 http://m.getsatisfaction.com/topics/7733687/replies/19526145 http://m.getsatisfaction.com/topics/7733687/replies/19526066 19526145 Lane H responded to "May 16 Release Highlights" 2018-05-16T15:09:27Z 2018-05-16T15:09:27Z Lane H http://m.getsatisfaction.com/people/7864798 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10685460/NewProfilePic_medium.jpg lane_holt Hi Marcelo, The team is working on this at the moment. There will be a Status Page update shortly.<br /><br />Heather, I understand! The Status page is the best route. We do wait until there is a certain number of accounts impacted to make sure we don't create a false sense of panic. :) 0 http://m.getsatisfaction.com/topics/7733687/replies/19526157 http://m.getsatisfaction.com/topics/7733687/replies/19526066 19526157 Pele responded to "May 16 Release Highlights" 2018-05-16T15:13:12Z 2018-05-16T15:13:12Z Pele http://m.getsatisfaction.com/people/9162379 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11221438/IMG_0363_medium.jpg pele_d99cjrxet07ej <strike>Seeing the same in our instance. I suppose the silver lining for us was that CSMs noticed right away– so, we know they're using it and finding value there :)</strike><br /><br />Uh... same as Marcelo. Timeline is back up and running for us. Nothing to see here :)&nbsp; 0 http://m.getsatisfaction.com/topics/7733687/replies/19526241 http://m.getsatisfaction.com/topics/7733687/replies/19526066 19526241 Lila Meyer responded to "May 16 Release Highlights" 2018-05-16T15:58:06Z 2018-05-16T15:58:06Z Lila Meyer http://m.getsatisfaction.com/people/7406309 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11245928/LilaMeyer-headshot-2018_medium.jpg lmeyer_gainsightcom The <a href="https://status.gainsight.com/" rel="nofollow">Status page</a> is still showing this issue as under investigation, but thanks for the updates everyone! 0 http://m.getsatisfaction.com/topics/7733687/replies/19527011 http://m.getsatisfaction.com/topics/7733687 19527011 Scott McDonald responded to "May 16 Release Highlights" 2018-05-16T20:29:15Z 2018-05-16T20:29:15Z Scott McDonald http://m.getsatisfaction.com/people/9377425 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11174714/photo_medium.jpg scott_mcdonald_5a7vlrd6kvsox <p>Regarding the release on May 16th, can you find out additional information for me on the following notes:</p><p>"This release includes Dashboard Permissions for dashboards and dashboard folders at the user and user group level. Permissions are&nbsp;<b>not</b>&nbsp;enabled by default; our Support team will reach out to you in the weeks following the release to confirm enablement and access to the new feature."</p>The way I'm reading this, it appears we have to do some work once the release is installed but please confirm that is accurate.&nbsp; We have 70 users that could potentially be impacted by this so I'd like to get out in front of this as soon as I can.&nbsp;&nbsp; 1 http://m.getsatisfaction.com/topics/7733687/replies/19527013 http://m.getsatisfaction.com/topics/7733687/replies/19527011 19527013 Jeff Kirkpatrick responded to "May 16 Release Highlights" 2018-05-16T20:30:56Z 2018-05-16T20:30:56Z Jeff Kirkpatrick http://m.getsatisfaction.com/people/7657820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11032177/860950_medium.jpg jeff_kirkpatrick Im with you here Scott.<br /><br />We are going live with Gainsight in production first week of June - I'd like to get this figured out sooner rather than later too! 0 http://m.getsatisfaction.com/topics/7733687/replies/19527163 http://m.getsatisfaction.com/topics/7733687/replies/19527011 19527163 Mandy Major responded to "May 16 Release Highlights" 2018-05-16T21:22:16Z 2018-05-16T21:22:16Z Mandy Major http://m.getsatisfaction.com/people/7614033 https://www.gravatar.com/avatar/06a0498c1b4787d9bad8ad6628b7d977?d=identicon&s=55&r=PG mandy_lee_7307875 Hi Scott &amp; Jeff,<br /><br />Great question!&nbsp; The way Gainsight is rolling this out is in waves.&nbsp; We did an audit of all customers, and their respective dashboards.&nbsp; We found that&nbsp;the vast majority of customers are ready for permissions to be enabled.&nbsp; We will have the customers that are ready completely enabled by May 21.<br /><br />For the remaining customers, Support will be reaching out to them to assist in getting them ready to be enabled. 0 http://m.getsatisfaction.com/topics/7733687/replies/19527206 http://m.getsatisfaction.com/topics/7733687/replies/19527011 19527206 Jeff Kirkpatrick responded to "May 16 Release Highlights" 2018-05-16T21:44:44Z 2018-05-16T21:44:44Z Jeff Kirkpatrick http://m.getsatisfaction.com/people/7657820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11032177/860950_medium.jpg jeff_kirkpatrick How do we know which list we are on? 0 http://m.getsatisfaction.com/topics/7733687/replies/19527296 http://m.getsatisfaction.com/topics/7733687 19527296 Kate Green responded to "May 16 Release Highlights" 2018-05-16T22:33:00Z 2018-05-16T22:33:00Z Kate Green http://m.getsatisfaction.com/people/8957872 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11161087/KateCWC_medium.jpg kate_dehnel Auto-population of rule date - I just squealed with joy!&nbsp; :) 2 http://m.getsatisfaction.com/topics/7733687/replies/19529288 http://m.getsatisfaction.com/topics/7733687 19529288 Marcelo responded to "May 16 Release Highlights" 2018-05-17T19:49:04Z 2018-05-17T19:49:04Z Marcelo http://m.getsatisfaction.com/people/9155904 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11109402/ScreenShot2017-07-19at10.02.30AM_medium.png marcelo_buil Lila, do you guys still have a demos system where we can play around with some of the new functionality? 0 http://m.getsatisfaction.com/topics/7733687/replies/19529364 http://m.getsatisfaction.com/topics/7733687/replies/19529288 19529364 Lila Meyer responded to "May 16 Release Highlights" 2018-05-17T20:20:40Z 2018-05-17T20:20:40Z Lila Meyer http://m.getsatisfaction.com/people/7406309 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11245928/LilaMeyer-headshot-2018_medium.jpg lmeyer_gainsightcom Hi Marcelo, We do, but we had some access issues the other day, so let me see if those are resolved and I'll follow up! 1 http://m.getsatisfaction.com/topics/7733687/replies/19529778 http://m.getsatisfaction.com/topics/7733687/replies/19527296 19529778 Jeff Kirkpatrick responded to "May 16 Release Highlights" 2018-05-18T00:06:19Z 2018-05-18T00:06:19Z Jeff Kirkpatrick http://m.getsatisfaction.com/people/7657820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11032177/860950_medium.jpg jeff_kirkpatrick Me too! 0 http://m.getsatisfaction.com/topics/7733687/replies/19530732 http://m.getsatisfaction.com/topics/7733687/replies/19527011 19530732 Mandy Major responded to "May 16 Release Highlights" 2018-05-18T14:10:49Z 2018-05-18T14:10:49Z Mandy Major http://m.getsatisfaction.com/people/7614033 https://www.gravatar.com/avatar/06a0498c1b4787d9bad8ad6628b7d977?d=identicon&s=55&r=PG mandy_lee_7307875 Jeff,&nbsp;<br /><br />There are actually 3 lists for customers:&nbsp;<br /><br /><br />1. Customers who are on latest version and met all the requirements <br />&nbsp; &nbsp; &nbsp;--&gt; We will send out an outreach to all Admins once all opted-in customers are&nbsp; &nbsp; &nbsp; enabled<br /><br /><br />2.&nbsp; Customers who are on latest version and did not meet the requirements <br />&nbsp; &nbsp; --&gt; Support will be manually reaching out to these customers to help get them get configured for the enablement.&nbsp; These customers will also receive the outreach once all opted-in customers are enabled<br /><br />3.&nbsp; Opted Out of Auto-Upgrade customers (meaning they request manual upgrades to the latest version) <br />&nbsp; &nbsp; --&gt; As these customers reach out to Support to request the upgrade, we will get the permissions enabled for them (and work through any config issues, if needed, to get the permissions enabled).&nbsp; These customers WILL NOT receive the outreach.<br /><br /><br />Let me know of any further questions! 1 http://m.getsatisfaction.com/topics/7733687/replies/19534974 http://m.getsatisfaction.com/topics/7733687/replies/19533479 19534974 Marcelo responded to "May 16 Release Highlights" 2018-05-21T13:03:48Z 2018-05-21T13:03:48Z Marcelo http://m.getsatisfaction.com/people/9155904 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11109402/ScreenShot2017-07-19at10.02.30AM_medium.png marcelo_buil Hi Sai! I'm getting "Please check your username and password. If you still can't log in, contact your Salesforce administrator." when trying with those credentials. 0 http://m.getsatisfaction.com/topics/7733687/replies/19537261 http://m.getsatisfaction.com/topics/7733687/replies/19529288 19537261 Marcelo responded to "May 16 Release Highlights" 2018-05-22T13:09:38Z 2018-05-22T13:09:38Z Marcelo http://m.getsatisfaction.com/people/9155904 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11109402/ScreenShot2017-07-19at10.02.30AM_medium.png marcelo_buil Sai yesterday posted that the credentials were fixed but it seems like it is still broken. Any ETA on this? Thanks! 0 http://m.getsatisfaction.com/topics/7733687/replies/19537598 http://m.getsatisfaction.com/topics/7733687/replies/19529288 19537598 Lila Meyer responded to "May 16 Release Highlights" 2018-05-22T15:38:58Z 2018-05-22T15:38:58Z Lila Meyer http://m.getsatisfaction.com/people/7406309 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11245928/LilaMeyer-headshot-2018_medium.jpg lmeyer_gainsightcom Hey Marcelo, Unfortunately, we're still having problems with the org, but we'll reach out over email when things are stable. 0 http://m.getsatisfaction.com/topics/7733687/replies/19552164 http://m.getsatisfaction.com/topics/7733687/replies/19527011 19552164 Mandy Major responded to "May 16 Release Highlights" 2018-05-29T19:54:46Z 2018-05-29T19:54:46Z Mandy Major http://m.getsatisfaction.com/people/7614033 https://www.gravatar.com/avatar/06a0498c1b4787d9bad8ad6628b7d977?d=identicon&s=55&r=PG mandy_lee_7307875 As an update, we have successfully enabled the production tenants that met the requirements.&nbsp; We are now starting the process of reaching out to the customers that did not meet the requirements of migration. 1