http://m.getsatisfaction.com/topics/7734053 Quicken 2018 - BugSplat DLL Error - 2018-06-07T20:06:58Z 2018-05-11T16:18:48Z 7734053 http://m.getsatisfaction.com/topics/7734053 7734053 Quicken 2018 - BugSplat DLL Error - 2018-06-07T20:06:58Z 2018-05-11T16:18:48Z Robert Fountain http://m.getsatisfaction.com/people/9413776 https://www.gravatar.com/avatar/0d87be64f4992be4c5c0c6e47a12ab3f?d=identicon&s=55&r=PG robert_fountain_dws8eyem6r1sp I'm turning to the Community for some help here.&nbsp; I've been through all of the channels multiple times including the absolutely horrible phone tech support.<br /><br />I've been a Quicken user for over 10 years and never really had problems until version 2018.&nbsp; I've worked through the dozens of previous issues but this one seems to be unable to be resolved, at least to this point.<br /><br />Starting about a week and&nbsp; a half ago everytime I click on Bills and Income, Quicken crashes.&nbsp; It becomes completely unresponsive and has to be closed via the task manager.&nbsp; I also receive an error regarding a BugSplat DLL being missing or not found.&nbsp;&nbsp;<br /><br />I've tried every possible fix that was described by quicken "Support", uninstall, reinstall, validate, super-validate QCleanUI etc.&nbsp; Nothing works.&nbsp;&nbsp;<br /><br />Quicken's resolution was to lose 10 years of data and start a new file.&nbsp; Has anyone experienced this issue and, if so, how did you fix it?<br /><br />Thank you for your time. problem pending 16 9 2 comment http://m.getsatisfaction.com/topics/7734053/replies/19517464 http://m.getsatisfaction.com/topics/7734053 19517464 Harry responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-11T17:51:10Z 2018-05-11T17:51:10Z Harry http://m.getsatisfaction.com/people/8931688 https://www.gravatar.com/avatar/9f1856e13a4a53d4c7af5d32f56c0172?d=identicon&s=55&r=PG harry_gc7lp430nj4vt <p>If you are running Qwin 18 for Windows:</p> <p>There are two files that are part of the Quicken crash reporting module.</p> <p>The Bugsplat.dll and BugsplatRC.dll should be in your C:\Program Files (x86)\Quicken folder.</p> <p>If they are not present you could try to run the mondo patch again:</p> <p><a href="https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows" rel="nofollow" target="_blank" title="Link https//wwwquickencom/support/update-and-mondo-patch-2018-release-quicken-windows">https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows</a></p><pre><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729638/RackMultipart20180511-52265-1j3y2ok-bugsplat_inline.png?1526060921" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1729638/RackMultipart20180511-52265-1j3y2ok-bugsplat_inlinepng1526060921" /></pre><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729640/RackMultipart20180511-5270-fo5weu-bugsplat2_inline.png?1526061038" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1729640/RackMultipart20180511-5270-fo5weu-bugsplat2_inlinepng1526061038" /> 0 http://m.getsatisfaction.com/topics/7734053/replies/19518066 http://m.getsatisfaction.com/topics/7734053 19518066 Michael responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-12T00:16:45Z 2018-05-12T00:16:45Z Michael http://m.getsatisfaction.com/people/9633224 https://www.gravatar.com/avatar/dd8005044181fccd22a4ff07606f94ae?d=identicon&s=55&r=PG michael_k4uzhh6q6xamb I am having the same issue.&nbsp; The mondo patch did not resolve the issue either.&nbsp; I have quicken on another PC and it is doing the same thing.&nbsp; I have been unable to even view my main bank account because it has bill reminders associated with it.&nbsp; I sent in a help request Wednesday and have not heard anything yet.&nbsp; 0 http://m.getsatisfaction.com/topics/7734053/replies/19518400 http://m.getsatisfaction.com/topics/7734053 19518400 Robert Fountain responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-12T11:35:07Z 2018-05-12T11:35:07Z Robert Fountain http://m.getsatisfaction.com/people/9413776 https://www.gravatar.com/avatar/0d87be64f4992be4c5c0c6e47a12ab3f?d=identicon&s=55&r=PG robert_fountain_dws8eyem6r1sp So after a lot more digging, the problem definitely originates from linked bills.&nbsp; After 5 consecutive uninstalls, fully clean and re-install I was able to get into the bill module once.&nbsp; I closed the application and the next time, boom, same crash.&nbsp; Another uninstall, full clean and re-install I was able to get into the bill module again but this time I unlinked all my online bills and I haven't had the problem since.&nbsp;&nbsp;<br /><br />So the error is definitely a quicken issue.&nbsp; The "support tech" told me it was a Windows error and not related to quicken and that I needed to call Microsoft.&nbsp;&nbsp;<br /><br />So anyone that's having this issue try to unlink all of your online bills and this may fix your issue.&nbsp; Now obviously this isn't a fix as it makes a large feature of quicken unusable but it will at least let you use your data. 0 http://m.getsatisfaction.com/topics/7734053/replies/19528378 http://m.getsatisfaction.com/topics/7734053 19528378 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-17T13:36:57Z 2018-05-17T13:36:57Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers BugSplatRC resource DLL not found when clicking on Bills and Income - how could that possibly be a Windows error?<br /><br />Quicken can't punt on this - too many people affected.&nbsp; I don't want to unlink all of my bills.&nbsp;&nbsp;<br /><br />Quicken - please address! 0 http://m.getsatisfaction.com/topics/7734053/replies/19528381 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19528381 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-17T13:37:25Z 2018-05-17T13:37:25Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers After you unlinked - were you able to go back in and re-link everything or did you just leave it unlinked? 0 http://m.getsatisfaction.com/topics/7734053/replies/19528503 http://m.getsatisfaction.com/topics/7734053/replies/19517464 19528503 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-17T14:25:55Z 2018-05-17T14:25:55Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers Re-ran patch - had no effect 0 http://m.getsatisfaction.com/topics/7734053/replies/19530819 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19530819 Robert Fountain responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-18T14:47:23Z 2018-05-18T14:47:23Z Robert Fountain http://m.getsatisfaction.com/people/9413776 https://www.gravatar.com/avatar/0d87be64f4992be4c5c0c6e47a12ab3f?d=identicon&s=55&r=PG robert_fountain_dws8eyem6r1sp I left them unlinked 0 http://m.getsatisfaction.com/topics/7734053/replies/19533583 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19533583 Janet responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-20T14:58:34Z 2018-05-20T14:58:34Z Janet http://m.getsatisfaction.com/people/9514016 https://www.gravatar.com/avatar/34d2570a8c9fadd0408ebf9ae3115927?d=identicon&s=55&r=PG janet_740lqu6ojwvsv I can't even get into the "Tools", "manage income and reminders" without the crash.&nbsp; How did you unlink? 0 http://m.getsatisfaction.com/topics/7734053/replies/19537821 http://m.getsatisfaction.com/topics/7734053 19537821 Paul Minkin responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-22T17:16:55Z 2018-05-22T17:16:55Z Paul Minkin http://m.getsatisfaction.com/people/9101064 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11074139/photo_medium.jpg paul_minkin I'm on Windows 10, Quicken 16, R16.1, build 25.1.16.1....same problem as others w/ the bugsplat DLl error (started on May 17, 2018).&nbsp;&nbsp; I reverted to a recent backup, unlinked the bills per the above suggestion...and the error is now gone.&nbsp;&nbsp; This is clearly a defect in linked bills.&nbsp;&nbsp;&nbsp; I'll have to enter the amounts manually in the bill reminders until this is fixed.&nbsp;&nbsp; But this defect clearly needs to be fixed asap. 1 http://m.getsatisfaction.com/topics/7734053/replies/19538501 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19538501 Quicken Sarah responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-22T21:43:37Z 2018-05-22T21:43:37Z Quicken Sarah http://m.getsatisfaction.com/people/8594221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179917/QIcon_medium.PNG sarah_sturdevant Hi Janet,<br /><br />I'm sorry that you are also experiencing this error and crash.&nbsp; Please try reverting the system date to prior to 12/31/2017 and opening the file again.<br /><br />Are you able to access the "manage income and reminders" without crashing?<br /><br />Please let us know, thank you.<br /><br />Sarah 0 http://m.getsatisfaction.com/topics/7734053/replies/19570281 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19570281 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-06-07T18:31:02Z 2018-06-07T18:31:02Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers If I change the system date - I can access the manage income and reminders without it crashing, but then what?&nbsp; I can't leave my system date like this... 0 http://m.getsatisfaction.com/topics/7734053/replies/19570355 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19570355 Quicken Sarah responded to "Quicken 2018 - BugSplat DLL Error -" 2018-06-07T18:56:50Z 2018-06-07T18:56:50Z Quicken Sarah http://m.getsatisfaction.com/people/8594221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179917/QIcon_medium.PNG sarah_sturdevant Hi Andy,<br /><br />If you are able to access the reminders without crashing, then please "unlink" any Online Bills you may have in the data file and close Quicken again.<br /><br />Please then return the system date to the correct date/time and open Quicken, you should be able to access the file and the Bills and reminders sections without any further crashing but please let us know how it goes.<br /><br />Thank you,<br /><br />Sarah 1 http://m.getsatisfaction.com/topics/7734053/replies/19570365 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19570365 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-06-07T19:01:57Z 2018-06-07T19:01:57Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers I can't find where to "unlink" the bills.&nbsp; Do I just go into Tools, Manage Income &amp; Reminders, and then delete the entries that have either a blank space or a named entity in the "Linked to Biller" column or is there another way to keep the entry and simply unlink it from the biller.&nbsp; 0 http://m.getsatisfaction.com/topics/7734053/replies/19570370 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19570370 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-06-07T19:04:45Z 2018-06-07T19:04:45Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers Right-click the entries with a named entity and click "unlink from biller" - got it!&nbsp; working now, thanks! 1 http://m.getsatisfaction.com/topics/7734053/replies/19570502 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19570502 Quicken Sarah responded to "Quicken 2018 - BugSplat DLL Error -" 2018-06-07T20:06:58Z 2018-06-07T20:06:58Z Quicken Sarah http://m.getsatisfaction.com/people/8594221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179917/QIcon_medium.PNG sarah_sturdevant Hi Andy,<br /><br />My apologies for not including the information on how to unlink the reminders in my prior response, I'm glad you found the option and thank you for taking the time to let us know that it's working now.<br /><br />Sarah 0