http://m.getsatisfaction.com/topics/7734053 Quicken 2018 - BugSplat DLL Error - 2018-05-22T21:43:37Z 2018-05-11T16:18:48Z 7734053 http://m.getsatisfaction.com/topics/7734053 7734053 Quicken 2018 - BugSplat DLL Error - 2018-05-22T21:43:37Z 2018-05-11T16:18:48Z Robert Fountain http://m.getsatisfaction.com/people/9413776 https://www.gravatar.com/avatar/0d87be64f4992be4c5c0c6e47a12ab3f?d=identicon&s=55&r=PG robert_fountain_dws8eyem6r1sp I'm turning to the Community for some help here.&nbsp; I've been through all of the channels multiple times including the absolutely horrible phone tech support.<br /><br />I've been a Quicken user for over 10 years and never really had problems until version 2018.&nbsp; I've worked through the dozens of previous issues but this one seems to be unable to be resolved, at least to this point.<br /><br />Starting about a week and&nbsp; a half ago everytime I click on Bills and Income, Quicken crashes.&nbsp; It becomes completely unresponsive and has to be closed via the task manager.&nbsp; I also receive an error regarding a BugSplat DLL being missing or not found.&nbsp;&nbsp;<br /><br />I've tried every possible fix that was described by quicken "Support", uninstall, reinstall, validate, super-validate QCleanUI etc.&nbsp; Nothing works.&nbsp;&nbsp;<br /><br />Quicken's resolution was to lose 10 years of data and start a new file.&nbsp; Has anyone experienced this issue and, if so, how did you fix it?<br /><br />Thank you for your time. problem active 11 9 2 comment http://m.getsatisfaction.com/topics/7734053/replies/19517464 http://m.getsatisfaction.com/topics/7734053 19517464 Harry responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-11T17:51:10Z 2018-05-11T17:51:10Z Harry http://m.getsatisfaction.com/people/8931688 https://www.gravatar.com/avatar/9f1856e13a4a53d4c7af5d32f56c0172?d=identicon&s=55&r=PG harry_gc7lp430nj4vt <p>If you are running Qwin 18 for Windows:</p> <p>There are two files that are part of the Quicken crash reporting module.</p> <p>The Bugsplat.dll and BugsplatRC.dll should be in your C:\Program Files (x86)\Quicken folder.</p> <p>If they are not present you could try to run the mondo patch again:</p> <p><a href="https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows" rel="nofollow" target="_blank" title="Link https//wwwquickencom/support/update-and-mondo-patch-2018-release-quicken-windows">https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows</a></p><pre><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729638/RackMultipart20180511-52265-1j3y2ok-bugsplat_inline.png?1526060921" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1729638/RackMultipart20180511-52265-1j3y2ok-bugsplat_inlinepng1526060921" /></pre><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729640/RackMultipart20180511-5270-fo5weu-bugsplat2_inline.png?1526061038" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1729640/RackMultipart20180511-5270-fo5weu-bugsplat2_inlinepng1526061038" /> 0 http://m.getsatisfaction.com/topics/7734053/replies/19518066 http://m.getsatisfaction.com/topics/7734053 19518066 Michael responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-12T00:16:45Z 2018-05-12T00:16:45Z Michael http://m.getsatisfaction.com/people/9633224 https://www.gravatar.com/avatar/dd8005044181fccd22a4ff07606f94ae?d=identicon&s=55&r=PG michael_k4uzhh6q6xamb I am having the same issue.&nbsp; The mondo patch did not resolve the issue either.&nbsp; I have quicken on another PC and it is doing the same thing.&nbsp; I have been unable to even view my main bank account because it has bill reminders associated with it.&nbsp; I sent in a help request Wednesday and have not heard anything yet.&nbsp; 0 http://m.getsatisfaction.com/topics/7734053/replies/19518400 http://m.getsatisfaction.com/topics/7734053 19518400 Robert Fountain responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-12T11:35:07Z 2018-05-12T11:35:07Z Robert Fountain http://m.getsatisfaction.com/people/9413776 https://www.gravatar.com/avatar/0d87be64f4992be4c5c0c6e47a12ab3f?d=identicon&s=55&r=PG robert_fountain_dws8eyem6r1sp So after a lot more digging, the problem definitely originates from linked bills.&nbsp; After 5 consecutive uninstalls, fully clean and re-install I was able to get into the bill module once.&nbsp; I closed the application and the next time, boom, same crash.&nbsp; Another uninstall, full clean and re-install I was able to get into the bill module again but this time I unlinked all my online bills and I haven't had the problem since.&nbsp;&nbsp;<br /><br />So the error is definitely a quicken issue.&nbsp; The "support tech" told me it was a Windows error and not related to quicken and that I needed to call Microsoft.&nbsp;&nbsp;<br /><br />So anyone that's having this issue try to unlink all of your online bills and this may fix your issue.&nbsp; Now obviously this isn't a fix as it makes a large feature of quicken unusable but it will at least let you use your data. 0 http://m.getsatisfaction.com/topics/7734053/replies/19528378 http://m.getsatisfaction.com/topics/7734053 19528378 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-17T13:36:57Z 2018-05-17T13:36:57Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers BugSplatRC resource DLL not found when clicking on Bills and Income - how could that possibly be a Windows error?<br /><br />Quicken can't punt on this - too many people affected.&nbsp; I don't want to unlink all of my bills.&nbsp;&nbsp;<br /><br />Quicken - please address! 0 http://m.getsatisfaction.com/topics/7734053/replies/19528381 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19528381 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-17T13:37:25Z 2018-05-17T13:37:25Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers After you unlinked - were you able to go back in and re-link everything or did you just leave it unlinked? 0 http://m.getsatisfaction.com/topics/7734053/replies/19528503 http://m.getsatisfaction.com/topics/7734053/replies/19517464 19528503 Andy responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-17T14:25:55Z 2018-05-17T14:25:55Z Andy http://m.getsatisfaction.com/people/8432560 https://www.gravatar.com/avatar/44a18983026e4a9c56aa888920b576d3?d=identicon&s=55&r=PG sixshiers Re-ran patch - had no effect 0 http://m.getsatisfaction.com/topics/7734053/replies/19530819 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19530819 Robert Fountain responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-18T14:47:23Z 2018-05-18T14:47:23Z Robert Fountain http://m.getsatisfaction.com/people/9413776 https://www.gravatar.com/avatar/0d87be64f4992be4c5c0c6e47a12ab3f?d=identicon&s=55&r=PG robert_fountain_dws8eyem6r1sp I left them unlinked 0 http://m.getsatisfaction.com/topics/7734053/replies/19533583 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19533583 Janet responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-20T14:58:34Z 2018-05-20T14:58:34Z Janet http://m.getsatisfaction.com/people/9514016 https://www.gravatar.com/avatar/34d2570a8c9fadd0408ebf9ae3115927?d=identicon&s=55&r=PG janet_740lqu6ojwvsv I can't even get into the "Tools", "manage income and reminders" without the crash.&nbsp; How did you unlink? 0 http://m.getsatisfaction.com/topics/7734053/replies/19537821 http://m.getsatisfaction.com/topics/7734053 19537821 Paul Minkin responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-22T17:16:55Z 2018-05-22T17:16:55Z Paul Minkin http://m.getsatisfaction.com/people/9101064 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11074139/photo_medium.jpg paul_minkin I'm on Windows 10, Quicken 16, R16.1, build 25.1.16.1....same problem as others w/ the bugsplat DLl error (started on May 17, 2018).&nbsp;&nbsp; I reverted to a recent backup, unlinked the bills per the above suggestion...and the error is now gone.&nbsp;&nbsp; This is clearly a defect in linked bills.&nbsp;&nbsp;&nbsp; I'll have to enter the amounts manually in the bill reminders until this is fixed.&nbsp;&nbsp; But this defect clearly needs to be fixed asap. 0 http://m.getsatisfaction.com/topics/7734053/replies/19538501 http://m.getsatisfaction.com/topics/7734053/replies/19518400 19538501 Quicken Sarah responded to "Quicken 2018 - BugSplat DLL Error -" 2018-05-22T21:43:37Z 2018-05-22T21:43:37Z Quicken Sarah http://m.getsatisfaction.com/people/8594221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179917/QIcon_medium.PNG sarah_sturdevant Hi Janet,<br /><br />I'm sorry that you are also experiencing this error and crash.&nbsp; Please try reverting the system date to prior to 12/31/2017 and opening the file again.<br /><br />Are you able to access the "manage income and reminders" without crashing?<br /><br />Please let us know, thank you.<br /><br />Sarah 0