http://m.getsatisfaction.com/topics/7734484 Email Assist log to Timeline doesn't populate mandatory field 2018-05-18T12:13:56Z 2018-05-12T18:29:03Z 7734484 http://m.getsatisfaction.com/topics/7734484 7734484 Email Assist log to Timeline doesn't populate mandatory field 2018-05-18T12:13:56Z 2018-05-12T18:29:03Z Jeff Kirkpatrick http://m.getsatisfaction.com/people/7657820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11032177/860950_medium.jpg jeff_kirkpatrick Recently Gainsight deployed the ability to make fields on Timeline Activities mandatory.&nbsp; Without this capability, I was previously not able to Sync to Salesforce <u>events</u>&nbsp;because it <a href="https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/Configure_Timeline_View_for_C360_and_R360#Configure_Activity_Sync" rel="nofollow" title="Link: https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/Configure_Timeline_View_for_C360_and_R360#Configure_Activity_Sync">requires an Activity End Date was not populated</a>.&nbsp; <br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729783/RackMultipart20180512-80703-n5ufja-Screen_Shot_2018-05-12_at_1.23.59_PM_inline.png?1526149499" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729783/RackMultipart20180512-80703-n5ufja-Screen_Shot_2018-05-12_at_1.23.59_PM_inline.png?1526149499" /><br /><br />Per L2 support, any record that was saved without an Activity End Date would cause the sync process to "break."<br /><br />Now that I can make the Activity End Date field mandatory, manually logged Timeline activities prompt the user to fill out the Activity End Date before logging. Which is great<br /><br />But...<br /><br />Email Assist auto-logged activities cause a problem for me because this mandatory field is not populated when logged. I feel like anything that causes a Sync process to break is a bug. I've also opened up a support ticket on this.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729780/RackMultipart20180512-98578-15155mc-Screen_Shot_2018-05-12_at_1.03.48_PM_inline.png?1526148836" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729780/RackMultipart20180512-98578-15155mc-Screen_Shot_2018-05-12_at_1.03.48_PM_inline.png?1526148836" /><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729781/RackMultipart20180512-21119-xhggx-Screen_Shot_2018-05-12_at_1.09.25_PM_inline.png?1526148877" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1729781/RackMultipart20180512-21119-xhggx-Screen_Shot_2018-05-12_at_1.09.25_PM_inline.png?1526148877" /><br /><br />The only workaround, I suppose, is to sync everything to Tasks in Salesforce, but that defeats the purpose of what we're trying to do which is to sync CTA Tasks to SF Tasks and sync Timeline Activities to SF Events, in order to keep them distinct from one another. problem 2 5 1 comment http://m.getsatisfaction.com/topics/7734484/replies/19530479 http://m.getsatisfaction.com/topics/7734484 19530479 Nitisha Rathi responded to "Email Assist log to Timeline doesn't populate mandatory field" 2018-05-18T12:01:32Z 2018-05-18T12:01:32Z Nitisha Rathi http://m.getsatisfaction.com/people/7584366 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10652327/photo_medium.png nitisha_rathi Hi Jeff,<br /><br />Currently, we do not sync email assist emails to Salesforce via Timeline, we do it directly from Cockpit. So your email assist emails must be syncing to tasks if you have enabled SFDC sync in Cockpit. If not, then you need to sync them separately via rules engine.<br /><br />We understand this is not intuitive and we plan to change this behavior soon.<br /><br />Also, sync failure of one activity will not impact other activities. So if an activity fails to sync, we will skip it, sync the next one and retry syncing it in the next batch.<br /><br />Hope this helps,<br />Nitisha 0 http://m.getsatisfaction.com/topics/7734484/replies/19530496 http://m.getsatisfaction.com/topics/7734484/replies/19530479 19530496 Jeff Kirkpatrick responded to "Email Assist log to Timeline doesn't populate mandatory field" 2018-05-18T12:13:56Z 2018-05-18T12:13:56Z Jeff Kirkpatrick http://m.getsatisfaction.com/people/7657820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11032177/860950_medium.jpg jeff_kirkpatrick Just to make sure we're talking the same thing, Nitisha - I'm referring to the Timeline entry that Email Assist logs, not the email itself.&nbsp; Are you saying the&nbsp;<b><u>Timeline entry</u></b><u>&nbsp;</u>that the Email Assist logs is designed to never sync to Salesforce?&nbsp;<br /><br />I had a support ticket open with L2 support a couple of months ago regarding&nbsp;<u>other</u>&nbsp;timeline entries (non-Email Assist) that were not syncing to Salesforce Events, and below was the explanation:<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1730768/RackMultipart20180518-6623-gabu6e-image_inline.png?1526645458" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1730768/RackMultipart20180518-6623-gabu6e-image_inlinepng1526645458" /><br /><br />They explained that because there was no field mapped to End Date Time, records were not syncing to SF Events.&nbsp; They also explained on a phone call that if just one record didn't have the End Date Time populated, it would break the sync.&nbsp; You're saying their explanation was incorrect? 0