http://m.getsatisfaction.com/topics/7735769 Ability to turn off email activity type 2018-06-14T21:11:55Z 2018-05-15T15:44:19Z 7735769 http://m.getsatisfaction.com/topics/7735769 7735769 Ability to turn off email activity type 2018-06-14T21:11:55Z 2018-05-15T15:44:19Z Cameron Wright http://m.getsatisfaction.com/people/9255762 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11130351/photo_medium.jpg cameron_wright_42s5isavwvmcx I have a customer that has consolidated their types and would like to be able to turn off the "email" activity type, they did this to make<span>&nbsp;it easier for our users to have more of a one stop shop.</span><p></p><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1730215/RackMultipart20180515-35055-1rdc0b5-Image_2018-05-15_at_10.43.43_AM_inline.png?1526399050" /> idea 5 6 4 comment http://m.getsatisfaction.com/topics/7735769/replies/19523910 http://m.getsatisfaction.com/topics/7735769 19523910 Sagan Sherlin responded to "Ability to turn off email activity type" 2018-05-15T15:56:28Z 2018-05-15T15:56:28Z Sagan Sherlin http://m.getsatisfaction.com/people/9511694 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11221250/264DeathbyCat5-m_medium.jpg sagan_sherlin +1 We're interested in this!&nbsp; <br /><br />To condense the number of available activity types we've recently started to consolidate them with custom drop down menus.&nbsp; For example, our "Log an Update" type - we've added a Communication Type (Email, Text, Phone Call, IM (Messenger), Onsite Meeting).&nbsp; Thus letting us do away with the Text and Phone call activity types. 0 http://m.getsatisfaction.com/topics/7735769/replies/19524213 http://m.getsatisfaction.com/topics/7735769 19524213 Hitesh Sharma responded to "Ability to turn off email activity type" 2018-05-15T18:03:33Z 2018-05-15T18:03:33Z Hitesh Sharma http://m.getsatisfaction.com/people/7450514 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11126761/self_medium.jpeg hitesh_sharma_7144556 Hi Cameron,<br /><br />Email Activity type is the default type that we use when creating Activities via Email Assists. Hence we don't allow them to Disable it.<br /><br />Regards,<br />Hitesh 0 http://m.getsatisfaction.com/topics/7735769/replies/19525918 http://m.getsatisfaction.com/topics/7735769 19525918 Sagan Sherlin responded to "Ability to turn off email activity type" 2018-05-16T13:47:05Z 2018-05-16T13:47:05Z Sagan Sherlin http://m.getsatisfaction.com/people/9511694 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11221250/264DeathbyCat5-m_medium.jpg sagan_sherlin Hi Hitesh,<br /><br />Is there a possibility of then hiding it?&nbsp; So that it could remain a system feature, but not be used by our CSMs? 0 http://m.getsatisfaction.com/topics/7735769/replies/19526683 http://m.getsatisfaction.com/topics/7735769/replies/19525918 19526683 Hitesh Sharma responded to "Ability to turn off email activity type" 2018-05-16T18:36:49Z 2018-05-16T18:36:49Z Hitesh Sharma http://m.getsatisfaction.com/people/7450514 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11126761/self_medium.jpeg hitesh_sharma_7144556 Hi Sagan,<br /><br />As of now, there's no way of hiding it. But will take this point to PM and plan to come up with a solution. (Something as Default Activity type drop-down for EA)<br /><br />Regards,<br />Hitesh 0 http://m.getsatisfaction.com/topics/7735769/replies/19583377 http://m.getsatisfaction.com/topics/7735769 19583377 Kate Green responded to "Ability to turn off email activity type" 2018-06-14T21:11:55Z 2018-06-14T21:11:55Z Kate Green http://m.getsatisfaction.com/people/8957872 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11161087/KateCWC_medium.jpg kate_dehnel We would really like to be able to turn off or hide the Email activity type as well.&nbsp; We don't have a need for it (not part of our process) and we don't want to have our CSM's thinking that they need to use it. 1