http://m.getsatisfaction.com/topics/7737144 Add Two emails to the Reply-To section of an Outreach 2018-10-16T11:24:09Z 2018-05-17T23:14:21Z 7737144 http://m.getsatisfaction.com/topics/7737144 7737144 Add Two emails to the Reply-To section of an Outreach 2018-10-16T11:24:09Z 2018-05-17T23:14:21Z Michael Sweeney http://m.getsatisfaction.com/people/8605037 https://www.gravatar.com/avatar/d37540d6cc0b4109b31980dafe00a3d9?d=identicon&s=55&r=PG michael_sweeney_34qxmvnssxzmq Hey Guys, I have been speaking with a customer who would like the ability to add two emails to the Reply-To section of an Outreach. That way they can have the email go to the CSM as well as a group mailbox the CSM is not on for example. idea pending 7 10 4 comment http://m.getsatisfaction.com/topics/7737144/replies/19530586 http://m.getsatisfaction.com/topics/7737144 19530586 Sagan Sherlin responded to "Add Two emails to the Reply-To section of an Outreach" 2018-05-18T12:59:37Z 2018-05-18T12:59:37Z Sagan Sherlin http://m.getsatisfaction.com/people/9511694 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11221250/264DeathbyCat5-m_medium.jpg sagan_sherlin +1 Similar situation with multiple groups that use Outreach. 0 http://m.getsatisfaction.com/topics/7737144/replies/19580781 http://m.getsatisfaction.com/topics/7737144 19580781 Jessica Belleville responded to "Add Two emails to the Reply-To section of an Outreach" 2018-06-13T18:05:06Z 2018-06-13T18:05:06Z Jessica Belleville http://m.getsatisfaction.com/people/9685421 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289101/ID_pic_cropped_medium.png jessica_belleville_5aivpkti2jad Hi Michael,<br /><br />The 'Reply To' function only allows one email address to be selected. Based off the information you gave, it appears that the best solution to this problem will be using the 'Email Copy' function selected below in red. This will allow you to add up to three other email contacts who will receive a copy of every email sent in this outreach. The best suggestion would be to select the Account - CSM email for 'Reply To' and then add the group mailbox email to the 'Email Copy' function.<br /><br />Do you believe this will be the best solution for this issue?<br /><br />&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735287/25931-ivdd4e_inline.png?1528912531" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735287/25931-ivdd4e_inline.png?1528912531" /> 0 http://m.getsatisfaction.com/topics/7737144/replies/19582974 http://m.getsatisfaction.com/topics/7737144 19582974 Sagan Sherlin responded to "Add Two emails to the Reply-To section of an Outreach" 2018-06-14T18:03:34Z 2018-06-14T18:03:34Z Sagan Sherlin http://m.getsatisfaction.com/people/9511694 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11221250/264DeathbyCat5-m_medium.jpg sagan_sherlin Hi Jessica - Silly question.&nbsp; A user would then need to use the 'Reply All' option then should they need to reply to the email chain then?&nbsp;&nbsp;<i>I ask because I've not yet tried all the Email Copy to feature as of yet so wasn't sure.&nbsp; I'm thinking that the user would have to use 'Reply All' though.</i> 0 http://m.getsatisfaction.com/topics/7737144/replies/19583050 http://m.getsatisfaction.com/topics/7737144 19583050 Dan Ahrens responded to "Add Two emails to the Reply-To section of an Outreach" 2018-06-14T18:53:18Z 2018-06-14T18:53:18Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens I don't think I've ever received an email that had multiple "reply to" addresses in it. How does that work in the email client if someone hits reply vs reply all? Do all "reply to" addresses get used or just the first one?<br /><br />It just seems like a weird concept to me since an email can have multiple recipients but only one sender, right? 1 http://m.getsatisfaction.com/topics/7737144/replies/19805246 http://m.getsatisfaction.com/topics/7737144 19805246 Andrew Huynh responded to "Add Two emails to the Reply-To section of an Outreach" 2018-10-15T17:31:03Z 2018-10-15T17:31:03Z Andrew Huynh http://m.getsatisfaction.com/people/9820029 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11334765/photo_medium.jpg andrew_huynh_1uai899k6htku +1 for this feature as well. The "Email Copy" feature works more like a bcc function and the replies will only go back to one email address <br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7737144/replies/19805304 http://m.getsatisfaction.com/topics/7737144 19805304 Calvin Multanen responded to "Add Two emails to the Reply-To section of an Outreach" 2018-10-15T18:01:59Z 2018-10-15T18:01:59Z Calvin Multanen http://m.getsatisfaction.com/people/9300190 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11206439/profilepic_medium.jpg calvin_multanen +1 we really need "true CC" functionality for outreaches and programs. 0 http://m.getsatisfaction.com/topics/7737144/replies/19806550 http://m.getsatisfaction.com/topics/7737144 19806550 Sai Ram Pulluri responded to "Add Two emails to the Reply-To section of an Outreach" 2018-10-16T11:24:09Z 2018-10-16T11:24:09Z Sai Ram Pulluri http://m.getsatisfaction.com/people/7411422 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11058131/IMG_4147_medium.JPG sai_ram_pulluri Hi All, true CC in Journey Orchestrator&nbsp;is already in our long term road map, will update you here once we consider this for release.&nbsp;<br />Since its a new enhancement request, changing this to an idea post.<br /><br />Thanks for posting!&nbsp; 0