http://m.getsatisfaction.com/topics/7737152 Mr Cooper aka Nationstar Mortgage is no longer updating. 2018-05-18T19:59:16Z 2018-05-17T23:35:49Z 7737152 http://m.getsatisfaction.com/topics/7737152 7737152 Mr Cooper aka Nationstar Mortgage is no longer updating. 2018-05-18T19:59:16Z 2018-05-17T23:35:49Z Tom Robertson http://m.getsatisfaction.com/people/9301566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11147721/photo_medium.jpg tom_robertson_ju3gntbtlc6mp Starting yesterday, the account update process began throwing the error CC-502. The issue may be that the Nationstar log-on web site (<a href="https://www.nationstarmtg.com/" rel="nofollow" target="_blank" title="Link https//wwwnationstarmtgcom/">https://www.nationstarmtg.com/</a>) has been deactivated and only the new Mr. Cooper web site works (<a href="https://www.mrcooper.com/" rel="nofollow" title="Link: https://www.mrcooper.com/">https://www.mrcooper.com/</a>).&nbsp;<br /><br />Quicken 2017 deluxe version R15.13 build 26.1.15.13&nbsp;<br />O/S Windows 10 home problem complete 7 3 1 comment http://m.getsatisfaction.com/topics/7737152/replies/19530661 http://m.getsatisfaction.com/topics/7737152 19530661 Joyce Vita responded to "Mr Cooper aka Nationstar Mortgage is no longer updating." 2018-05-18T13:38:17Z 2018-05-18T13:38:17Z Joyce Vita http://m.getsatisfaction.com/people/9667339 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11275335/photo_medium.jpg joyce_vita_93ugi8vhprmuw same here quicken had an update today thought it would take care of that but did not 0 http://m.getsatisfaction.com/topics/7737152/replies/19530666 http://m.getsatisfaction.com/topics/7737152 19530666 Joyce Vita responded to "Mr Cooper aka Nationstar Mortgage is no longer updating." 2018-05-18T13:40:46Z 2018-05-18T13:40:46Z Joyce Vita http://m.getsatisfaction.com/people/9667339 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11275335/photo_medium.jpg joyce_vita_93ugi8vhprmuw mine just updated 0 http://m.getsatisfaction.com/topics/7737152/replies/19530772 http://m.getsatisfaction.com/topics/7737152 19530772 Tom Robertson responded to "Mr Cooper aka Nationstar Mortgage is no longer updating." 2018-05-18T14:28:11Z 2018-05-18T14:28:11Z Tom Robertson http://m.getsatisfaction.com/people/9301566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11147721/photo_medium.jpg tom_robertson_ju3gntbtlc6mp I also got the update this morning but the account d/l still gave the CC502 error 0 http://m.getsatisfaction.com/topics/7737152/replies/19530883 http://m.getsatisfaction.com/topics/7737152 19530883 UKR responded to "Mr Cooper aka Nationstar Mortgage is no longer updating." 2018-05-18T15:23:10Z 2018-05-18T15:23:10Z UKR http://m.getsatisfaction.com/people/8342865 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11231531/Gartenzwerg2_medium.bmp ukr_8027544 Software updates don't fix changes to bank websites that cause issues. <p>Have you tried this yet (if your bank recently changed their website or password requirements)? </p> <p><b>How to refresh financial institution information (Branding)</b></p> <p><a href="https://www.quicken.com/support/server-issue-troubleshooting" rel="nofollow" target="_blank" title="Link: https://www.quicken.com/support/server-issue-troubleshooting">https://www.quicken.com/support/server-issue-troubleshooting</a></p> <p>If that doesn't resolve the issue:</p> <ul type="disc"> <li>It's the bank's contractual obligation to notify Intuit Inc. and/or Quicken Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.</li> <li>The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.</li> <li>Complain to your bank's upper level management.</li> <li>Contact Quicken Support via Chat or Phone at <a href="https://www.quicken.com/support#contact-support" rel="nofollow" target="_blank" title="Link https//wwwquickencom/supportcontact-support">https://www.quicken.com/support#contact-support</a>&nbsp; and report this Online Banking issue. </li> </ul> <p>Please let us know if you were able to get it resolved through Support (or not).</p> 0 http://m.getsatisfaction.com/topics/7737152/replies/19531160 http://m.getsatisfaction.com/topics/7737152/replies/19530772 19531160 Joyce Vita responded to "Mr Cooper aka Nationstar Mortgage is no longer updating." 2018-05-18T16:57:41Z 2018-05-18T16:57:41Z Joyce Vita http://m.getsatisfaction.com/people/9667339 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11275335/photo_medium.jpg joyce_vita_93ugi8vhprmuw did not do it the first time after the update for me but an hour or so later it worked and worked fine now 0 http://m.getsatisfaction.com/topics/7737152/replies/19531484 http://m.getsatisfaction.com/topics/7737152/replies/19530772 19531484 Tom Robertson responded to "Mr Cooper aka Nationstar Mortgage is no longer updating." 2018-05-18T19:35:11Z 2018-05-18T19:35:11Z Tom Robertson http://m.getsatisfaction.com/people/9301566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11147721/photo_medium.jpg tom_robertson_ju3gntbtlc6mp Yes!&nbsp; It looks like mine is also updating without the error. We will see what happens at the end of month when there are new transactions to process. 0 http://m.getsatisfaction.com/topics/7737152/replies/19531521 http://m.getsatisfaction.com/topics/7737152/replies/19530883 19531521 Tom Robertson responded to "Mr Cooper aka Nationstar Mortgage is no longer updating." 2018-05-18T19:59:16Z 2018-05-18T19:59:16Z Tom Robertson http://m.getsatisfaction.com/people/9301566 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11147721/photo_medium.jpg tom_robertson_ju3gntbtlc6mp It appears to be resolved. Not sure if the Quicken update had anything to do with it, or something else 0