http://m.getsatisfaction.com/topics/7737169 Program Execution (Startup) 2018-05-18T16:40:49Z 2018-05-18T00:26:24Z 7737169 http://m.getsatisfaction.com/topics/7737169 7737169 Program Execution (Startup) 2018-05-18T16:40:49Z 2018-05-18T00:26:24Z Charles Engler http://m.getsatisfaction.com/people/8448751 https://www.gravatar.com/avatar/d4f248fee883968df7bc107eff82a713?d=identicon&s=55&r=PG charlie_6am4ctlbx4lgk About every 2 weeks or so, Quicken seems to loose it's logon info.&nbsp; When I start the program, it goes to a light blue screen for up to 15 minutes and then finally the logon screen appears.&nbsp; This is a real pain when I need to use the program quickly.&nbsp; It's such a nuisance, plus the fact that I'm never home to talk to a real tech support person live because they don't have evening hours, I'm really close to letting the remainder of my subscription to Deluxe 2018 laps.&nbsp; Another problem is with the screen refresh.&nbsp; I have a Dell with an i7 cpu and a superfast video card that smoothly creates DVD videos and works fine.&nbsp; Yet, every time the screen refreshes in Deluxe 2018, it reminds me of the old fashion dial-up bulletin board that you could see the lines redrawing on the screen.&nbsp; No other program I use does this. problem active 3 4 1 comment http://m.getsatisfaction.com/topics/7737169/replies/19530821 http://m.getsatisfaction.com/topics/7737169 19530821 mshiggins responded to "Program Execution (Startup)" 2018-05-18T14:47:33Z 2018-05-18T14:47:33Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins What sort of a network connection do you have? 0 http://m.getsatisfaction.com/topics/7737169/replies/19531028 http://m.getsatisfaction.com/topics/7737169 19531028 Charles Engler responded to "Program Execution (Startup)" 2018-05-18T16:14:54Z 2018-05-18T16:14:54Z Charles Engler http://m.getsatisfaction.com/people/8448751 https://www.gravatar.com/avatar/d4f248fee883968df7bc107eff82a713?d=identicon&s=55&r=PG charlie_6am4ctlbx4lgk Xfinity 100x20. Desktop is connected directly to Xfinity router via Cat6e. Last speed check on Speedtest.net was 112x19. Using DHCP on Xfinity router.&nbsp; I am able to surf, email, etc. while the program attempts to do whatever it's trying to do.&nbsp; Firewall on router is set to the minimum settings.<br /><br />Thanks!<br />Charlie 0 http://m.getsatisfaction.com/topics/7737169/replies/19531092 http://m.getsatisfaction.com/topics/7737169 19531092 UKR responded to "Program Execution (Startup)" 2018-05-18T16:40:49Z 2018-05-18T16:40:49Z UKR http://m.getsatisfaction.com/people/8342865 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11231531/Gartenzwerg2_medium.bmp ukr_8027544 <p>There's something else going on here that we don't see. Could it be the time of day&nbsp;that you are trying to use Quicken? Rush hour at the Quicken server, perhaps?</p><p>I just started my Q 2018 on my laptop (a slow one with an Intel Core I3 processor) in under 30 seconds. Time: 09:30 am PDT</p><p>What time of day do you use Quicken when this problem occurs (include the time zone)?<br />Is performance better when you try at a different time?</p><p>Have you checked that your video drivers are up-to-date?</p><p>Just to cover all bases, please do this: </p><p>1) Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly.<br /></p><p>What is the exact release number for your version of Quicken?<br /> If clicking on Help / About Quicken does not show one of the following you are missing required software updates and possibly the required Intuit ID to Quicken ID conversion:</p><p> Quicken US version:</p><p> - 2016 ... Release R 16.1 *, <a href="https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch" rel="nofollow" target="_blank">https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch</a><br /> - 2017 ... Release R 15.15 *, <a href="https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch" rel="nofollow" target="_blank">https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch</a><br /> - 2018 ... Release R 8.10 *, <a href="https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows" rel="nofollow" target="_blank">https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows</a></p><p> Quicken Canada version:</p><p> - 2016 ... Release R 7 *, <a href="https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch" rel="nofollow" target="_blank">https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch</a><br /> - 2017 all users should have been updated to 2018 already<br /> - 2018 ... Release R 4.4 *, <a href="https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows" rel="nofollow" target="_blank" title="Link https//wwwquickencom/support/update-and-mondo-patch-2018-release-quicken-windows">https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows</a></p><p> ( * minimum required release number, may be higher, subject to change without notice)</p><p> Please do this even if you are on the latest release already:<br /> Locate the US or Canada <b>Mondo Patch file </b>applicable to your version of Quicken in the links above.<br /> Download it and save it to disk. <br /> Temporarily disable your Antivirus software for the entire duration of the next step: <br /> - Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.<br /> This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.<br /></p><p>Reboot Windows when done with the above. </p><p>2) Validate</p><p> </p><p>You should validate your Quicken data file. It may have become damaged over time or if you ever had crashes, hang-ups or loops while running Quicken. Repeated crashes may eventually render a data file "broken beyond repair".</p><p> </p><p>&nbsp;Please run this procedure, skipping no steps:</p><p> </p><p>- Make a copy of your data file: Click File / File Operations / Copy.&nbsp; Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.&nbsp; (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)</p><p> </p><p>&nbsp;- Open the copied file in Quicken.</p><p> </p><p>&nbsp;- Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated, click OK. Let it run. </p><p> </p><p>&nbsp;- Fix any errors logged as not repaired by Quicken. </p><p>- Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.</p><p> - Again fix any errors logged as not repaired by Quicken.</p><p> </p><p> </p><p>&nbsp;- Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.</p><p> </p><p> </p> 0