http://m.getsatisfaction.com/topics/7737421 How to completely uninstall, remove files, and reinstall 2018-05-19T17:42:07Z 2018-05-18T14:41:08Z 7737421 http://m.getsatisfaction.com/topics/7737421 7737421 How to completely uninstall, remove files, and reinstall 2018-05-19T17:42:07Z 2018-05-18T14:41:08Z Steve W. http://m.getsatisfaction.com/people/9637975 https://www.gravatar.com/avatar/f590afb574cd0abb6f03a88573fec340?d=identicon&s=55&r=PG steve_w_jde1g6v4cjhhv How can i completely uninstall, remove all files, and reinstall? question 11 5 1 comment http://m.getsatisfaction.com/topics/7737421/replies/19530812 http://m.getsatisfaction.com/topics/7737421 19530812 Yishay Roth responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T14:44:17Z 2018-05-18T14:44:17Z Yishay Roth http://m.getsatisfaction.com/people/6148563 https://www.gravatar.com/avatar/66a6b6a8958aac920be144151347230d?d=identicon&s=55&r=PG yishay_roth I recommend&nbsp; using Revo Uninstaller to totally remove 0 http://m.getsatisfaction.com/topics/7737421/replies/19530892 http://m.getsatisfaction.com/topics/7737421 19530892 Richard Mourino responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T15:25:02Z 2018-05-18T15:25:02Z Richard Mourino http://m.getsatisfaction.com/people/8344414 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10866760/photo_medium.jpg richard_mourino Uninstalling the software is easy using the windows Program uninstall.&nbsp; BUt the files are hidden and one needs to do the following to find them.&nbsp; You may want to run the emclient backup feature just to be safe in case you need them back. <br />Using the following to locate everything before you uninstall the program .<br /><br />1&nbsp;&nbsp; Assuming windows 10&nbsp; Go to Control Panel and find&nbsp; " File Explorer Options "<br />2 &nbsp; Select&nbsp; "VIEW"&nbsp; at top of screen and look for &nbsp; " SHOW HIDDEN FILES AND FOLDERS"&nbsp; and click it. <br />3&nbsp;&nbsp; Now using Normal explorer look at this folder&nbsp;&nbsp; C:\users\Your_pc_Id\AppData\Roaming\Em Client <br />4&nbsp; Here is where they live&nbsp; if you have not changed its location .<br />5&nbsp; Now erase the entire folder.&nbsp; and all will be gone.<br />After you verify that you found them all then uninstall first then remove the folder in that order<br />I would reboot to make sure everything is clean&nbsp; then reinstall and start over <br />Hope this helps 1 http://m.getsatisfaction.com/topics/7737421/replies/19530955 http://m.getsatisfaction.com/topics/7737421 19530955 Wayne Callicoatte responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T15:50:19Z 2018-05-18T15:50:19Z Wayne Callicoatte http://m.getsatisfaction.com/people/9652918 https://www.gravatar.com/avatar/90088156fcf332f7e67d6c1ab1bd17ff?d=identicon&s=55&r=PG wayne_callicoatte Richard, On May 1st we changed email servers and this is when all my folders disappeared and I really need to get them back. I am using the free version. I have posted several times on&nbsp;emClient about this and have yet to get any responses from anyone, getting frustrated with emClient about the no responses. I was hoping that maybe you could&nbsp; help or direct me in the right direction to where I could get help.<br />Thanks in advance.<br />Wayne Callicoatte 0 http://m.getsatisfaction.com/topics/7737421/replies/19531117 http://m.getsatisfaction.com/topics/7737421/replies/19530955 19531117 Gary Curtin responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T16:48:15Z 2018-05-18T16:48:15Z Gary Curtin http://m.getsatisfaction.com/people/9123316 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11223557/me1b_medium.jpg g_curtin Under the terms of the Free License agreement, there is no support available from eM Client. Users of the Free License can post their questions on this forum where other users may assist in solving the problem. But I did not see any questions from you Wayne, except for the one you just posted. Was it maybe under a different name? <br /><br />When you say you changed servers, does that mean you are using a different email address? How was your previous account setup in eM Client, IMAP, Exchange or POP3? 0 http://m.getsatisfaction.com/topics/7737421/replies/19531142 http://m.getsatisfaction.com/topics/7737421/replies/19530955 19531142 Wayne Callicoatte responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T16:53:47Z 2018-05-18T16:53:47Z Wayne Callicoatte http://m.getsatisfaction.com/people/9652918 https://www.gravatar.com/avatar/90088156fcf332f7e67d6c1ab1bd17ff?d=identicon&s=55&r=PG wayne_callicoatte Gary,<br />Thanks for the reply.<br />Email address remained the same:<br /><a href="mailto:natstats@horseshoepitching.com" rel="nofollow">natstats@horseshoepitching.com</a><br />Previous account setup the same as now. 0 http://m.getsatisfaction.com/topics/7737421/replies/19531146 http://m.getsatisfaction.com/topics/7737421/replies/19530892 19531146 Gary Curtin responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T16:54:09Z 2018-05-18T16:54:09Z Gary Curtin http://m.getsatisfaction.com/people/9123316 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11223557/me1b_medium.jpg g_curtin There is also the \appdata\local\eM Client\ folder, which is the avatar cache. Revo should remove this as well as the database if you do a post uninstall scan. <br /><br />Often if there is a problem with the application, it is not necessary to uninstall. Just close eM Client and remove the database directory that Richard mentioned in 3 above. When you restart, it will be with a new database, so all data, settings etc will have been removed. 1 http://m.getsatisfaction.com/topics/7737421/replies/19531189 http://m.getsatisfaction.com/topics/7737421/replies/19530955 19531189 Gary Curtin responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T17:07:06Z 2018-05-18T17:07:06Z Gary Curtin http://m.getsatisfaction.com/people/9123316 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11223557/me1b_medium.jpg g_curtin OK, so the server where your email account is hosted has changed. <br /><br />Most likely you were using IMAP, so the messages were stored on the server. Unless the data was moved from the old to the new server, then you will not be able to recover any of the messages. Do you maybe have a recent eM Client backup? 0 http://m.getsatisfaction.com/topics/7737421/replies/19531379 http://m.getsatisfaction.com/topics/7737421 19531379 Wayne Callicoatte responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T18:42:04Z 2018-05-18T18:42:04Z Wayne Callicoatte http://m.getsatisfaction.com/people/9652918 https://www.gravatar.com/avatar/90088156fcf332f7e67d6c1ab1bd17ff?d=identicon&s=55&r=PG wayne_callicoatte Thanks Gary,<br />Don't have a backup that I know of, looks like they are gone. 0 http://m.getsatisfaction.com/topics/7737421/replies/19531426 http://m.getsatisfaction.com/topics/7737421 19531426 Richard Mourino responded to "How to completely uninstall, remove files, and reinstall" 2018-05-18T19:07:16Z 2018-05-18T19:07:16Z Richard Mourino http://m.getsatisfaction.com/people/8344414 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10866760/photo_medium.jpg richard_mourino Your first question was to uninstall everything.&nbsp; If I knew you lost something I would not have told you to erase everything . &nbsp; &nbsp; Hopefully you have not erased anything yet. &nbsp;&nbsp; &nbsp;&nbsp; Before you give up.&nbsp; Check the Archive folder on emclient if it exist .&nbsp; Check the Backup feature just to be sure there was none.&nbsp; <br />Menu / Tools /Mail / Auto Archive <br />Menu /Tools / General / Backups<br />See if the administrator of your email server has any backups or will allow you to get the data from the old server &nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7737421/replies/19532592 http://m.getsatisfaction.com/topics/7737421 19532592 Steve W. responded to "How to completely uninstall, remove files, and reinstall" 2018-05-19T16:00:03Z 2018-05-19T16:00:03Z Steve W. http://m.getsatisfaction.com/people/9637975 https://www.gravatar.com/avatar/f590afb574cd0abb6f03a88573fec340?d=identicon&s=55&r=PG steve_w_jde1g6v4cjhhv Thanks Richard and Gary,<br />I deleted the em_client folder. When I restarted the program, I had to re-enter my email accounts. The new folder is much smaller than the old one. Also, it seems like the data for each account is in a separate folder now. I seem to not be experiencing the lag and crashes ... so far. I'll mark this question answered. 0 http://m.getsatisfaction.com/topics/7737421/replies/19532713 http://m.getsatisfaction.com/topics/7737421 19532713 Richard Mourino responded to "How to completely uninstall, remove files, and reinstall" 2018-05-19T17:42:07Z 2018-05-19T17:42:07Z Richard Mourino http://m.getsatisfaction.com/people/8344414 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10866760/photo_medium.jpg richard_mourino Please read the emclient backup feature&nbsp;&nbsp; and maybe the archive feature as by default they are off 0