http://m.getsatisfaction.com/topics/7750414 Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help. 2018-06-19T17:47:24Z 2018-06-14T23:20:52Z 7750414 http://m.getsatisfaction.com/topics/7750414 7750414 Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help. 2018-06-19T17:47:24Z 2018-06-14T23:20:52Z x_xlupex_x http://m.getsatisfaction.com/people/9695223 https://www.gravatar.com/avatar/4bc0476ce16c536c675972bf44e715f7?d=identicon&s=55&r=PG x_xlupex_x I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to fix. When I got it back I reinstalled Trend Micro but the message keeps showing up each time when I want to open trend micro a message appears "Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help." and that's how the application looks.&nbsp;<br />&nbsp;<br />&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1735535/RackMultipart20180614-3242-10j681a-Screen_Shot_2018-06-14_at_6.18.33_PM_inline.png?1529018320" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1735535/RackMultipart20180614-3242-10j681a-Screen_Shot_2018-06-14_at_61833_PM_inlinepng1529018320" /><br /><br />I have done option 1 and 3 from the link below and have installed and reinstalled the software various time, but the message still occurs.&nbsp;<br /><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/antivirus-for-mac/1111333.aspx?vwd=iKB-_-prd=MC80-_-src=inst3-_-loc=en-US" rel="nofollow" target="_blank" title="Link https//esupporttrendmicrocom/en-us/home/pages/technical-support/antivirus-for-mac/1111333aspxvwdiKB-_-prdMC80-_-srcinst3-_-locen-US">https://esupport.trendmicro.com/en-us/home/pages/technical-support/antivirus-for-mac/1111333.aspx?vw...</a> problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts active 3 2 1 comment http://m.getsatisfaction.com/topics/7750414/replies/19583845 http://m.getsatisfaction.com/topics/7750414 19583845 TM_Malik responded to "Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help." 2018-06-15T04:34:12Z 2018-06-15T04:34:12Z TM_Malik http://m.getsatisfaction.com/people/8983423 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11027361/10702-4b8ee8e6_medium.jpg nurmalik_nawang Welcome to the Community,&nbsp;<a href="https://en.community.trendmicro.com/tm_en/people/x_xlupex_x" rel="nofollow" target="_blank" title="View this profile in the community">x_xlupex_x</a>. Can we ask the version of your Mac OS?<br /><br />Thank you! 1 http://m.getsatisfaction.com/topics/7750414/replies/19591704 http://m.getsatisfaction.com/topics/7750414/replies/19583845 19591704 x_xlupex_x responded to "Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help." 2018-06-19T17:47:24Z 2018-06-19T17:47:24Z x_xlupex_x http://m.getsatisfaction.com/people/9695223 https://www.gravatar.com/avatar/4bc0476ce16c536c675972bf44e715f7?d=identicon&s=55&r=PG x_xlupex_x Version 10.13.5 0