http://m.getsatisfaction.com/topics/7750455 Cant update from Quicken directly. Why? 2018-06-15T22:16:37Z 2018-06-15T01:32:39Z 7750455 http://m.getsatisfaction.com/topics/7750455 7750455 Cant update from Quicken directly. Why? 2018-06-15T22:16:37Z 2018-06-15T01:32:39Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn Every time I try to update Q2017 to 2018 from your offer, Im told to go to Staples or try later. I have no interest in buying from Statples. Why is it impossible to upgrade directly? question complete 20 6 1 comment http://m.getsatisfaction.com/topics/7750455/replies/19583722 http://m.getsatisfaction.com/topics/7750455 19583722 RickO responded to "Cant update from Quicken directly. Why?" 2018-06-15T02:03:40Z 2018-06-15T02:03:40Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a I don't know the answer to that. But I do know that you may find a better deal on Amazon, Staples or Best Buy. 0 http://m.getsatisfaction.com/topics/7750455/replies/19583831 http://m.getsatisfaction.com/topics/7750455 19583831 mshiggins responded to "Cant update from Quicken directly. Why?" 2018-06-15T04:22:48Z 2018-06-15T04:22:48Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins Why would you upgrade? Q2017 still has 2 more years of online services. 0 http://m.getsatisfaction.com/topics/7750455/replies/19584313 http://m.getsatisfaction.com/topics/7750455/replies/19583722 19584313 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T12:47:26Z 2018-06-15T12:47:26Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn At the moment, Quicken is offering a very good deal for one year - if I read the upgrade offer correctly - &nbsp;$25.00. Ive been considering it. 0 http://m.getsatisfaction.com/topics/7750455/replies/19584446 http://m.getsatisfaction.com/topics/7750455/replies/19583722 19584446 mshiggins responded to "Cant update from Quicken directly. Why?" 2018-06-15T13:47:30Z 2018-06-15T13:47:30Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins That is $25 you don't need to spend. And if you buy direct from Quicken, your subscription starts the day you purchase. Your subscription will run out a year before Q2017 online services so you'll be renewing for an unknown cost in 12 months. 0 http://m.getsatisfaction.com/topics/7750455/replies/19584535 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19584535 RickO responded to "Cant update from Quicken directly. Why?" 2018-06-15T14:24:03Z 2018-06-15T14:24:03Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a Perhaps because she wants some of the improvements of QM18? 1 http://m.getsatisfaction.com/topics/7750455/replies/19584541 http://m.getsatisfaction.com/topics/7750455 19584541 RickO responded to "Cant update from Quicken directly. Why?" 2018-06-15T14:25:46Z 2018-06-15T14:25:46Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a If you are still having trouble and want that deal, you should try calling support at the number found by clicking menu Help &gt; Contact Support in Quicken. Don't call other numbers you may find posted here on the forum. They are scammers. 0 http://m.getsatisfaction.com/topics/7750455/replies/19584580 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19584580 mshiggins responded to "Cant update from Quicken directly. Why?" 2018-06-15T14:44:52Z 2018-06-15T14:44:52Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins Aren't they all being pushed into Q2017? 0 http://m.getsatisfaction.com/topics/7750455/replies/19584767 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19584767 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T16:08:35Z 2018-06-15T16:08:35Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn Not that I know of. &nbsp;I use Q2017 and get the offer to upgrade directly when I log on 0 http://m.getsatisfaction.com/topics/7750455/replies/19584772 http://m.getsatisfaction.com/topics/7750455 19584772 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T16:10:17Z 2018-06-15T16:10:17Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn I know Support well! My husband just installed Q2018 ( never upgraded before from Q2007) and we had a horrendous time getting him connected to his bank for automatic downloads. Chase was less than helpful - so I contacted support for him and had a lovely young lady who got him up and going in no time 1 http://m.getsatisfaction.com/topics/7750455/replies/19584774 http://m.getsatisfaction.com/topics/7750455/replies/19583722 19584774 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T16:11:27Z 2018-06-15T16:11:27Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn I would assume it would! 0 http://m.getsatisfaction.com/topics/7750455/replies/19584912 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19584912 RickO responded to "Cant update from Quicken directly. Why?" 2018-06-15T17:12:31Z 2018-06-15T17:12:31Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a Mary, no, only bugs are being corrected in QM17, and then probably only fairly major ones. New features and improvements are only being added to QM18.&nbsp; 1 http://m.getsatisfaction.com/topics/7750455/replies/19584916 http://m.getsatisfaction.com/topics/7750455/replies/19583722 19584916 RickO responded to "Cant update from Quicken directly. Why?" 2018-06-15T17:14:18Z 2018-06-15T17:14:18Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a Therefore, if you find a 2-year deal at close to double the one-year price, it may be worth locking in. 0 http://m.getsatisfaction.com/topics/7750455/replies/19584946 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19584946 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T17:27:39Z 2018-06-15T17:27:39Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn One feature seems to have been deleted inQ2018 - under columns, there is no column for deposit. &nbsp;The deposited amount shows up in green but there is no column choice for deposit 0 http://m.getsatisfaction.com/topics/7750455/replies/19585067 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19585067 RickO responded to "Cant update from Quicken directly. Why?" 2018-06-15T18:20:43Z 2018-06-15T18:20:43Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a Judy, Click menu View &gt; Columns and you can turn on the Deposit/Payment columns and turn off the Amount column if you wish. 1 http://m.getsatisfaction.com/topics/7750455/replies/19585186 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19585186 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T19:11:55Z 2018-06-15T19:11:55Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn Rick, I have no problem - my husband was. He called Quicken Support about a couple of other things, and now all is fine. &nbsp; 0 http://m.getsatisfaction.com/topics/7750455/replies/19585189 http://m.getsatisfaction.com/topics/7750455/replies/19583831 19585189 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T19:13:12Z 2018-06-15T19:13:12Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn Rick, as I just told Mary, for some reason the whole view menu was greyed out for him but all is fine now. 0 http://m.getsatisfaction.com/topics/7750455/replies/19585265 http://m.getsatisfaction.com/topics/7750455 19585265 Quicken Alex responded to "Cant update from Quicken directly. Why?" 2018-06-15T19:48:01Z 2018-06-15T19:48:01Z Quicken Alex http://m.getsatisfaction.com/people/9649941 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11269170/QuickenLogo_medium.jpg quicken_alex Hello Judy,<br /><br />I've searched your email address in our systems and it looks like you already upgraded to subscription on December 21, 2017. You won't need to renew your subscription until December 21, 2018.<br /><br />If you need to reinstall your 2018 subscription, please visit&nbsp;<a href="http://www.Quicken.com/my-account" rel="nofollow" title="Link: http://www.Quicken.com/my-account">www.Quicken.com/my-account</a>&nbsp;and sign in using your Quicken ID and password. You should have the option to download the program (for Windows or Mac) in the Plan Details area.<br /><br />I hope this helps!<br /><br />Alex 0 http://m.getsatisfaction.com/topics/7750455/replies/19585333 http://m.getsatisfaction.com/topics/7750455 19585333 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T20:19:00Z 2018-06-15T20:19:00Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn Alex - thank you! I THOUGHT I had upgraded a while back, but I never got any acknowledgment, way to download a new version, etc. I even called Quicken and was told I had not upgraded! In any case, I have now downloaded and installed Q2018- and my only problem is wondering why my checking account balance inQ2018 is 86cents less than in Q2017!&nbsp; 0 http://m.getsatisfaction.com/topics/7750455/replies/19585531 http://m.getsatisfaction.com/topics/7750455/replies/19585333 19585531 Quicken Alex responded to "Cant update from Quicken directly. Why?" 2018-06-15T22:14:42Z 2018-06-15T22:14:42Z Quicken Alex http://m.getsatisfaction.com/people/9649941 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11269170/QuickenLogo_medium.jpg quicken_alex Hello Judy,<br /><br />I'm sorry you were unable to get these questions answered when you contacted the team. I've just sent an email to your Quicken ID email address with your order confirmation details, so you have additional record of your purchase.<br /><br />As for the balance discrepancy from Quicken 2017 to Quicken 2018, that's very strange. I would first try restoring a backup file to see if the issue is resolved in the backup.<br /><br />Please let us know!<br /><br />Alex 0 http://m.getsatisfaction.com/topics/7750455/replies/19585534 http://m.getsatisfaction.com/topics/7750455/replies/19585333 19585534 judygruhn responded to "Cant update from Quicken directly. Why?" 2018-06-15T22:16:37Z 2018-06-15T22:16:37Z judygruhn http://m.getsatisfaction.com/people/1991901 https://graph.facebook.com/v2.0/1989978801016895/picture?type=normal judygruhn Alex, &nbsp;for 86 cents, Im not overly concerned!&nbsp; 0