http://m.getsatisfaction.com/topics/7750475 Unable to download ASX Share prices for Thursday 14 June, 2018 2018-06-20T02:18:15Z 2018-06-15T02:38:52Z 7750475 http://m.getsatisfaction.com/topics/7750475 7750475 Unable to download ASX Share prices for Thursday 14 June, 2018 2018-06-20T02:18:15Z 2018-06-15T02:38:52Z John-T http://m.getsatisfaction.com/people/8330978 https://www.gravatar.com/avatar/ca16d83fa853c7d580c7acb10bb3decc?d=identicon&s=55&r=PG john_8015686 <p>Last night I wasn't able to download ASX Share prices for Thursday 14 June, 2018.&nbsp; I've tried again this morning, with the same (non) result.</p><p>No error messages or anything.</p><p>Does anyone have any ideas on why this may be, and more importantly, what can be done to correct it.</p><p>John</p> problem complete 32 16 9 comment http://m.getsatisfaction.com/topics/7750475/replies/19583814 http://m.getsatisfaction.com/topics/7750475 19583814 Rav responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T03:47:52Z 2018-06-15T03:47:52Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi John,<br />Is this affecting all your ASX shares or a select few?<br /><br />Which edition of Personal Plus are you using?<br /><br />We tested just now and ASX share price downloads were successful. 0 http://m.getsatisfaction.com/topics/7750475/replies/19583857 http://m.getsatisfaction.com/topics/7750475 19583857 Frank t responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T04:47:05Z 2018-06-15T04:47:05Z Frank t http://m.getsatisfaction.com/people/7634171 https://www.gravatar.com/avatar/6ee7e98e4b787d63acfcf0f6a40d456d?d=identicon&s=55&r=PG frank_t_7327997 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.reckon.com/reckon/topics/au-share-prices" rel="nofollow" target="_blank">Au Share prices</a>.</em><br /><br /> Unable to download Au share prices starting last night. Us prices download. Using PP2016. Can you help? 0 http://m.getsatisfaction.com/topics/7750475/replies/19583909 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19583909 Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems. responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T06:19:07Z 2018-06-15T06:19:07Z Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems. http://m.getsatisfaction.com/people/6849622 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10447111/PB150023_Gary_medium.jpg gazza73 Interesting.&nbsp; Absolutely coincidental....&nbsp; &nbsp; as I was unloading PP2016 to help a user with his install of PP2018.&nbsp; Just before I uninstalled PP2016,&nbsp; I observed two test AUST shares I use:&nbsp; TLS and RKN,&nbsp; would not update.&nbsp; When I uninstalled PP2016 and installed PP2018 yesterday morning (Thurs 14th June AEST time),&nbsp; I observed that share prices for these two AUST stocks did update.<br /><br />All on a Win10 VM.<br /><br />Gaz<span class="_wysihtml5-temp"></span> 0 http://m.getsatisfaction.com/topics/7750475/replies/19584247 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19584247 John-T responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T12:00:32Z 2018-06-15T12:00:32Z John-T http://m.getsatisfaction.com/people/8330978 https://www.gravatar.com/avatar/ca16d83fa853c7d580c7acb10bb3decc?d=identicon&s=55&r=PG john_8015686 <p>Hi Rav,</p><p>Using PP2016, and all ASX shares are affected.</p><p>Same scenario tonight (Friday 15 June, 2018) - no ASX shares data downloaded by 9:30 pm.</p><p>John</p><p>PS.</p><p>Just remembered something that may or may not have a bearing on the problem.</p><p>The first night when the ASX share prices failed to download (Thursday 14 June, 2018), when I first opened PP2016 a message popped up reminding me that my online services licence is valid until 29 July 2018.</p><p>Also, in case it's of any use/interest - I'm using PP2016 on a Windows 7 SP1 machine, but no new security updates have been applied recently.&nbsp; That is, the May 2018 Microsoft security updates were applied a couple of weeks ago, but the June 2018 updates haven't been installed yet.</p><p><br /></p> 0 http://m.getsatisfaction.com/topics/7750475/replies/19584282 http://m.getsatisfaction.com/topics/7750475 19584282 Anne C responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T12:33:46Z 2018-06-15T12:33:46Z Anne C http://m.getsatisfaction.com/people/7034400 https://www.gravatar.com/avatar/2b75ddaa09f0aab91dc5ca4c184a6c2e?d=identicon&s=55&r=PG anne_colville I've had no share prices since the 8th June. PP2016, and online licence valid to 8/8/18 0 http://m.getsatisfaction.com/topics/7750475/replies/19584395 http://m.getsatisfaction.com/topics/7750475 19584395 Diver Dave responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T13:23:12Z 2018-06-15T13:23:12Z Diver Dave http://m.getsatisfaction.com/people/6972691 https://graph.facebook.com/v2.0/10207930615043211/picture?type=normal david_stewart_6667433 Likewise, no Aussie updates since the 13th on any of my 4 Files.&nbsp; US stocks downloaded on 14th.&nbsp; No Error Message and online licence valid until 1/9/18.<br /><br />Come on Rav - what's causing this? 0 http://m.getsatisfaction.com/topics/7750475/replies/19585480 http://m.getsatisfaction.com/topics/7750475 19585480 Gayle Stanton responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T21:40:19Z 2018-06-15T21:40:19Z Gayle Stanton http://m.getsatisfaction.com/people/9695499 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11287026//platform/profilepic/_medium. gayle_stanton <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.reckon.com/reckon/topics/share-price-downloads-peronal-plus-2016" rel="nofollow" target="_blank">share price downloads Peronal Plus 2016</a>.</em><br /><br /> My Personal Plus 2016 (purchased in August 2016) has not downloaded any share prices since 30 May 2018 at 10.22.<br /><br />Many thanks for your help 0 http://m.getsatisfaction.com/topics/7750475/replies/19585491 http://m.getsatisfaction.com/topics/7750475 19585491 Rav responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T21:48:23Z 2018-06-15T21:48:23Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi all,<br />From the reports so far, this seems to be isolated to the 2016 edition. I tested on Personal Plus 2018 yesterday and like Gary's post above, the update worked normally.<br /><br />Sounds pretty strange, I imagine its all coming from the one source but I could be wrong about that. I'll speak to the product team about this on Monday morning and come back to you with more info.&nbsp; 0 http://m.getsatisfaction.com/topics/7750475/replies/19585564 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19585564 Peter Gadd responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T22:37:27Z 2018-06-15T22:37:27Z Peter Gadd http://m.getsatisfaction.com/people/9696251 https://www.gravatar.com/avatar/aca2971d9e30f4e9ee9a05191a58806c?d=identicon&s=55&r=PG peter_gadd_8z90u0nlnl3bu <p>Hi John T, I am using Reckon Accounts Personal Plus 2016 and I have the same problem, since 14th. June 2018, No ASX Download, tried today the 16th. still no success.&nbsp; What is going on??? Rav check again.</p><p>Peter G</p> 1 http://m.getsatisfaction.com/topics/7750475/replies/19585568 http://m.getsatisfaction.com/topics/7750475/replies/19585491 19585568 Peter Gadd responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-15T22:41:38Z 2018-06-15T22:41:38Z Peter Gadd http://m.getsatisfaction.com/people/9696251 https://www.gravatar.com/avatar/aca2971d9e30f4e9ee9a05191a58806c?d=identicon&s=55&r=PG peter_gadd_8z90u0nlnl3bu <p>Hi I also recall receiving the renewal message for 8th. July 2018 about the time the downloads stopped.&nbsp; Related ???&nbsp; I am running Quicken on Windows 7 Professional.</p><p>Pete</p> 0 http://m.getsatisfaction.com/topics/7750475/replies/19585668 http://m.getsatisfaction.com/topics/7750475/replies/19585491 19585668 Graham Rosenstrauss responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T00:19:45Z 2018-06-16T00:19:45Z Graham Rosenstrauss http://m.getsatisfaction.com/people/9696323 https://www.gravatar.com/avatar/0623522f6f30deb544ff3bfdce01f05b?d=identicon&s=55&r=PG graham_rosenstrauss Yeah, I'm having the same problem &amp; my licence expires 4/8/18. 0 http://m.getsatisfaction.com/topics/7750475/replies/19585696 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19585696 Chris Campbell responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T00:44:36Z 2018-06-16T00:44:36Z Chris Campbell http://m.getsatisfaction.com/people/7017952 https://www.gravatar.com/avatar/f5a3f040e77ad0889b14b140aa4b2108?d=identicon&s=55&r=PG chris_campbell_6712623 Hi all I cannot download my data either 14th and 15th June 2018Is this problem being addressed<br />Chris 1 http://m.getsatisfaction.com/topics/7750475/replies/19585699 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19585699 Chris Campbell responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T00:46:16Z 2018-06-16T00:46:16Z Chris Campbell http://m.getsatisfaction.com/people/7017952 https://www.gravatar.com/avatar/f5a3f040e77ad0889b14b140aa4b2108?d=identicon&s=55&r=PG chris_campbell_6712623 Hi re my data download not working 14th and 15th June I need to add that I have personal plus 2016 Windows 10 0 http://m.getsatisfaction.com/topics/7750475/replies/19585704 http://m.getsatisfaction.com/topics/7750475/replies/19585491 19585704 J R EVANS responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T00:53:28Z 2018-06-16T00:53:28Z J R EVANS http://m.getsatisfaction.com/people/7641224 https://www.gravatar.com/avatar/3096bf0a727f539a23f943993c16bb73?d=identicon&s=55&r=PG j_r_evans Rav, looking forward to your findings on Monday. For the record:&nbsp;&nbsp;&nbsp; <br /><ol><li>&nbsp;I previously replied on a similar thread started 18 hours ago by Gayle Stanton. <br /></li><li>&nbsp;I've had the same problem on PP 2016 since 14 June. Win10 PC&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>&nbsp;My online licence expires 21/7/18.&nbsp;&nbsp;&nbsp;&nbsp; 4</li><li>Had this problem (with many others) in Jul 2015.</li></ol> 0 http://m.getsatisfaction.com/topics/7750475/replies/19585747 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19585747 Trevor Wenzel responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T01:43:05Z 2018-06-16T01:43:05Z Trevor Wenzel http://m.getsatisfaction.com/people/7645572 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10588274/1234772_511575788925629_157129588_n_medium.jpg trevor_wenzel Same here, quite frustrating. Acounts personal plus 2016, using windows 7 professional, Licence valid til 26/7/2026, online services valid til 26/7/2018, got a reminder during the week, No updates of Aust listed shares on 14,15, 16th. What's going on? 0 http://m.getsatisfaction.com/topics/7750475/replies/19585826 http://m.getsatisfaction.com/topics/7750475/replies/19585491 19585826 John-T responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T03:49:57Z 2018-06-16T03:49:57Z John-T http://m.getsatisfaction.com/people/8330978 https://www.gravatar.com/avatar/ca16d83fa853c7d580c7acb10bb3decc?d=identicon&s=55&r=PG john_8015686 <p>Hi Rav,</p><p>Thanks for taking the time to check in to see what's going on, even though it's a weekend and you're not able to do anything until Monday.</p><p>By the way the number of comments here is growing, it looks like a widespread problem with PP2016, so I imagine there will be a large number of anxious Reckon clients/customers waiting for a satisfactory response, and fix, early in the day on Monday.</p><p>Good luck to you and the tech team in coming up with the goods on Monday.</p><p>John-T</p> 0 http://m.getsatisfaction.com/topics/7750475/replies/19585950 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19585950 Peter Ferrett responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T07:47:18Z 2018-06-16T07:47:18Z Peter Ferrett http://m.getsatisfaction.com/people/7389743 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468754/photo_medium.jpg peter_ferrett Same problem. Version 2016 online licence exp 28/09/2018.No updates 24 and 25 June 0 http://m.getsatisfaction.com/topics/7750475/replies/19586044 http://m.getsatisfaction.com/topics/7750475/replies/19585491 19586044 Live4life responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-16T11:36:24Z 2018-06-16T11:36:24Z Live4life http://m.getsatisfaction.com/people/7036319 https://www.gravatar.com/avatar/cc73d93561dcb0d15d1c52f519500742?d=identicon&s=55&r=PG martin_simons_6730963 I look forwrd to your reply on Monday Rav, because my PP 2016, expiry 14/8/2018, has also not downloaded the the following days, 13, 14, 15.Martin 0 http://m.getsatisfaction.com/topics/7750475/replies/19587799 http://m.getsatisfaction.com/topics/7750475/replies/19585491 19587799 st responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-17T23:32:39Z 2018-06-17T23:32:39Z st http://m.getsatisfaction.com/people/6872571 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11288290/20131219_fstop5_0060_medium.jpg st_6567408 Same problem for me, no ASX downloads from Thursday (14 Jun 2018).&nbsp; I use 2016 version but licence valid until Nov 2018. 0 http://m.getsatisfaction.com/topics/7750475/replies/19587809 http://m.getsatisfaction.com/topics/7750475 19587809 Rav responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-17T23:40:34Z 2018-06-17T23:40:34Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Good morning all,<br /><br />I've had a chat with the product team regarding your reports this morning and they're about to undertake some testing to determine what's happening.<br /><br />Will come back to you all with more info as soon as I hear back. 1 http://m.getsatisfaction.com/topics/7750475/replies/19587927 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19587927 Rav responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T01:58:39Z 2018-06-18T01:58:39Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi again folks,<br /><br />The team have moved on to testing out a potential fix for this problem. <br />We may need to get some of you to test it out and advise your results once its ready however I'll confirm that if it comes to it.<br /><br />I'll keep you posted.<br /><br />Thanks for your patience everyone. 0 http://m.getsatisfaction.com/topics/7750475/replies/19588084 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19588084 Rav responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T05:28:38Z 2018-06-18T05:28:38Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi all,<br />The team have put the finishing touches on a patch which they're confident should resolve this issue and I'm in the process of getting it tested.<br />If feedback from that proves positive then I'll be share the details and access to the patch with the thread right here.<br /><br />Again, thank you all for your patience.<br /><br />Cheers<br />Rav 0 http://m.getsatisfaction.com/topics/7750475/replies/19588271 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19588271 st responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T09:58:00Z 2018-06-18T09:58:00Z st http://m.getsatisfaction.com/people/6872571 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11288290/20131219_fstop5_0060_medium.jpg st_6567408 The download seemed to work for today (18/6) but not for 14/6 and 15/6 last week. 0 http://m.getsatisfaction.com/topics/7750475/replies/19588282 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19588282 Diver Dave responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T10:09:30Z 2018-06-18T10:09:30Z Diver Dave http://m.getsatisfaction.com/people/6972691 https://graph.facebook.com/v2.0/10207930615043211/picture?type=normal david_stewart_6667433 Same for me, Steven.&nbsp; 8th downloaded, but not 14th or 15th 0 http://m.getsatisfaction.com/topics/7750475/replies/19588300 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19588300 Trevor Wenzel responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T10:22:41Z 2018-06-18T10:22:41Z Trevor Wenzel http://m.getsatisfaction.com/people/7645572 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10588274/1234772_511575788925629_157129588_n_medium.jpg trevor_wenzel So it's up dated for the 18th. So what do we do for the 14th, 15, 16th.? Forget about them? 0 http://m.getsatisfaction.com/topics/7750475/replies/19588356 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19588356 Rav responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T11:20:59Z 2018-06-18T11:20:59Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi guys,<br /> We're still doing a bit of work in the background on the server which is why you're seeing those results.<br /><br /> More to come 0 http://m.getsatisfaction.com/topics/7750475/replies/19588367 http://m.getsatisfaction.com/topics/7750475/replies/19583814 19588367 Chris Campbell responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T11:31:10Z 2018-06-18T11:31:10Z Chris Campbell http://m.getsatisfaction.com/people/7017952 https://www.gravatar.com/avatar/f5a3f040e77ad0889b14b140aa4b2108?d=identicon&s=55&r=PG chris_campbell_6712623 The price download for the18th isn't correct and days before either haven't worked or are wrong.via do hope when you get it to work you do give us the back dated data as well 0 http://m.getsatisfaction.com/topics/7750475/replies/19588471 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19588471 Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems. responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T12:57:49Z 2018-06-18T12:57:49Z Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems. http://m.getsatisfaction.com/people/6849622 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10447111/PB150023_Gary_medium.jpg gazza73 re: Trevor Wenzel's comment.&nbsp; &nbsp;Looking at an example.....&nbsp; &nbsp; The pricing for "RKN" lines up OK with the stated prices found here:&nbsp; per the ASX.&nbsp; &nbsp; &nbsp;<a href="https://www.asx.com.au/asx/share-price-research/company/RKN" rel="nofollow" target="_blank" title="Link https//wwwasxcomau/asx/share-price-research/company/RKN">https://www.asx.com.au/asx/share-price-research/company/RKN</a> &nbsp; &nbsp;for 7th, thru 15th June 2018......&nbsp; &nbsp; Some examples of remaining concerns would be useful please.<br /><br />Gaz 0 http://m.getsatisfaction.com/topics/7750475/replies/19589866 http://m.getsatisfaction.com/topics/7750475/replies/19587809 19589866 Peter Gadd responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-18T23:16:11Z 2018-06-18T23:16:11Z Peter Gadd http://m.getsatisfaction.com/people/9696251 https://www.gravatar.com/avatar/aca2971d9e30f4e9ee9a05191a58806c?d=identicon&s=55&r=PG peter_gadd_8z90u0nlnl3bu <p>Thanks Rav &amp; Team, all seems well again, downloaded ASX prices successfully this morning, 19th. June 2018.</p><p>Peter G</p> 2 http://m.getsatisfaction.com/topics/7750475/replies/19590025 http://m.getsatisfaction.com/topics/7750475 19590025 Rav responded to "Unable to download ASX Share prices for Thursday 14 June, 2018" 2018-06-19T00:41:20Z 2018-06-19T00:41:20Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi everyone,<br />The issue affecting share price downloads for the 2016 editions has been resolved.<br /><br />The team have addressed the problem at the server level and as such, installation of a patch is not required in this instance.<br /><br />Unfortunately a couple of days of data (14 &amp; 15 June) has been missed and not retrievable via this channel for the 2016 version. You can however enter these days manually.&nbsp;&nbsp;<br /><br />To manually enter, right click the share and select Price History, and then click on New.<br />There are many sources that provide share price histories and one easy source is <a href="https://au.finance.yahoo.com/lookup" rel="nofollow" target="_blank" title="Link https//aufinanceyahoocom/lookup">https://au.finance.yahoo.com/lookup</a><br /><br />A guide for importing price history from a CSV file is available in this KB: <br /><b><a href="http://kb.reckon.com.au/issue_view.asp?ID=3203" rel="nofollow" target="_blank" title="Link http//kbreckoncomau/issue_viewaspID3203">Importing Share Price Data into Reckon Personal using the CSV (Comma Seperated Value) file format.</a><br /></b><br />Sincere apologies for the inconvenience this has caused over the last few days, and thank you all again for your patience while we worked through this. 1