http://m.getsatisfaction.com/topics/7750483 Why is a new Quicken Bill Pay Account necessary with Quicken 2018? 2018-06-16T11:23:08Z 2018-06-15T03:39:23Z 7750483 http://m.getsatisfaction.com/topics/7750483 7750483 Why is a new Quicken Bill Pay Account necessary with Quicken 2018? 2018-06-16T11:23:08Z 2018-06-15T03:39:23Z Brian Rock http://m.getsatisfaction.com/people/9695381 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286983/photo_medium.jpg brian_rock_2p1t0yf5s9f00 As a long time user of Quicken (since the first DOS version) and Quicken Bill Pay (since 2005), I find the need to create a new Quicken Bill Pay account to be a staggeringly customer-unfriendly approach.<br /><br />Further, the identity theft risk we are being exposed to by requiring physical copies of highly sensitive documents to be faxed or mailed in is simply unacceptable. I have zero trust that appropriate care will be taken to protect the confidentiality of those materials by a pair of entities willing to treat customers this badly.<br /><br />I would like to hear from someone at Quicken why this decision was made and why it isn't possible to simply have Metavante change the billing model for a pre-existing account subsequently connected to a Quicken 2018 subscription.<br /><br />I will stop using Quicken Bill Pay before I jump through these onerous and risky hoops. question complete 15 5 2 comment http://m.getsatisfaction.com/topics/7750483/replies/19584170 http://m.getsatisfaction.com/topics/7750483 19584170 ericweiner responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T10:39:08Z 2018-06-15T10:39:08Z ericweiner http://m.getsatisfaction.com/people/2202765 https://www.gravatar.com/avatar/8e81a150dac90d9069a20d37504c450c?d=identicon&s=55&r=PG ericweiner_1921145 The process of identification today is the same one used a decade ago. Yes, they ask for a lot of information but there are also many more regulations there must meet. I have yet to see a report linking QuickenBillPay to any identity theft. If anything, the time it is taking them to process accounts could be greatly improved. You can blame quicken for that as they forced all current users to go through the process again for 2018. 0 http://m.getsatisfaction.com/topics/7750483/replies/19585584 http://m.getsatisfaction.com/topics/7750483 19585584 Quicken Alex responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:07:32Z 2018-06-15T23:07:32Z Quicken Alex http://m.getsatisfaction.com/people/9649941 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11269170/QuickenLogo_medium.jpg quicken_alex Hello Brian,<br /><br />I'm sorry to hear you're having trouble establishing your new Quicken Bill Pay account.<br /><br />Quicken Bill Pay uses a different platform for Quicken subscription than was used for previous Quicken versions. Although your information was verified when you created the original Quicken Bill Pay account, they will require re-verification for the new account, for your security.<br /><br />Additionally, Quicken Bill Pay only requires you to send in documents to verify your identity when their soft credit check fails or does not provide enough information to establish your account. We most often see this occur when there is a lock or freeze on your credit report.<br /><br />If you have additional questions or concerns regarding the status of your Quicken Bill Pay accounts or why this change was necessary, please contact Quicken Bill Pay directly. Their contact details can be found at&nbsp;<a href="http://quickenbillpay.com/" rel="nofollow" title="Link: http://quickenbillpay.com/">http://quickenbillpay.com/</a>&nbsp;&gt; sign in.<br /><br />I hope this helps!<br /><br />Alex 0 http://m.getsatisfaction.com/topics/7750483/replies/19585599 http://m.getsatisfaction.com/topics/7750483/replies/19585584 19585599 ericweiner responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:15:21Z 2018-06-15T23:15:21Z ericweiner http://m.getsatisfaction.com/people/2202765 https://www.gravatar.com/avatar/8e81a150dac90d9069a20d37504c450c?d=identicon&s=55&r=PG ericweiner_1921145 I dont think this is accurate. QuickenBillPay requires everyone to send in information. In addition, it is the same platform as before (according to Metavante). I suspect that the only platform was "Intuit" and new is "Quicken". The only think I have noted is that once the first account is verified the other go way more quickly.&nbsp; 0 http://m.getsatisfaction.com/topics/7750483/replies/19585604 http://m.getsatisfaction.com/topics/7750483 19585604 Brian Rock responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:16:45Z 2018-06-15T23:16:45Z Brian Rock http://m.getsatisfaction.com/people/9695381 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286983/photo_medium.jpg brian_rock_2p1t0yf5s9f00 It doesn't help. Sorry.<br /><br />Seems to me this was a deliberate choice on the part of either Quicken or Quicken Bill Pay or both. Technically, there is no reason this back-end transition could not have been made transparent to customers. Somewhere, a choice was made not to bother and to put the burden on customers. Not cool.<br /><br />My credit is excellent (over 800), so that can't be a reason for the intrusive requests.<br /><br />On the plus side, this experience led me to discover that there's nothing I'm getting from Quicken Bill Pay that I can't get from my bank(s) directly, for free, save a little better integration with Quicken.<br /><br />Bye bye Quicken Bill Pay. 0 http://m.getsatisfaction.com/topics/7750483/replies/19585616 http://m.getsatisfaction.com/topics/7750483 19585616 Brian Rock responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:27:05Z 2018-06-15T23:27:05Z Brian Rock http://m.getsatisfaction.com/people/9695381 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286983/photo_medium.jpg brian_rock_2p1t0yf5s9f00 One further point: the cynic in me suspects that QBP doesn't care if they lose customers through this issue. My guess is they get paid either way by Quicken via some sort of subscription revenue share so that chasing away customers means that they do less work for the same revenue. 0 http://m.getsatisfaction.com/topics/7750483/replies/19585629 http://m.getsatisfaction.com/topics/7750483/replies/19585584 19585629 Quicken Alex responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:36:12Z 2018-06-15T23:36:12Z Quicken Alex http://m.getsatisfaction.com/people/9649941 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11269170/QuickenLogo_medium.jpg quicken_alex Hello Ericweiner,<br /><br />Per Quicken Bill Pay's Terms and Conditions:<br /><br /><i>To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.</i><br /><i>What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see identifying documents.</i><br /><br /><i></i>It is my understanding, and has been my experience, that not all users are required to submit additional documentation such as drivers license, utility bill, etc. This is typically only required when Quicken Bill Pay is unable to verify your information through their normal procedure.<br /><br />Thank you,<br /><br />Alex 0 http://m.getsatisfaction.com/topics/7750483/replies/19585632 http://m.getsatisfaction.com/topics/7750483/replies/19585584 19585632 ericweiner responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:39:37Z 2018-06-15T23:39:37Z ericweiner http://m.getsatisfaction.com/people/2202765 https://www.gravatar.com/avatar/8e81a150dac90d9069a20d37504c450c?d=identicon&s=55&r=PG ericweiner_1921145 I am an old user and I can assure you I provided the exact same information to them when I set up Billpay more that a decade ago.<br /><br />I will open it up to those who post: Anyone not have to provide all the documentation? 0 http://m.getsatisfaction.com/topics/7750483/replies/19585636 http://m.getsatisfaction.com/topics/7750483/replies/19585616 19585636 ericweiner responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:41:46Z 2018-06-15T23:41:46Z ericweiner http://m.getsatisfaction.com/people/2202765 https://www.gravatar.com/avatar/8e81a150dac90d9069a20d37504c450c?d=identicon&s=55&r=PG ericweiner_1921145 I agree that old accounts could have been migrated but I think the government may have gotten in the way of that. Especially if Quicken did not own the old Intuit Billpay platform. New Company, start over. Sucks. 0 http://m.getsatisfaction.com/topics/7750483/replies/19585637 http://m.getsatisfaction.com/topics/7750483/replies/19585584 19585637 Brian Rock responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:44:27Z 2018-06-15T23:44:27Z Brian Rock http://m.getsatisfaction.com/people/9695381 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286983/photo_medium.jpg brian_rock_2p1t0yf5s9f00 Thanks for your input here, Eric. I can see that establishing a new account has this requirement.<br /><br />If the government requires all this for a new account, though, surely that's all the more reason to figure out a way to use the existing account and not require customers to go through the hassle of setting up a new one? 0 http://m.getsatisfaction.com/topics/7750483/replies/19585639 http://m.getsatisfaction.com/topics/7750483/replies/19585584 19585639 ericweiner responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:47:46Z 2018-06-15T23:47:46Z ericweiner http://m.getsatisfaction.com/people/2202765 https://www.gravatar.com/avatar/8e81a150dac90d9069a20d37504c450c?d=identicon&s=55&r=PG ericweiner_1921145 I agree...but if you are Quicken and you want to know each account is legitimate, this is the only way. 0 http://m.getsatisfaction.com/topics/7750483/replies/19585640 http://m.getsatisfaction.com/topics/7750483/replies/19585616 19585640 Brian Rock responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:49:25Z 2018-06-15T23:49:25Z Brian Rock http://m.getsatisfaction.com/people/9695381 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286983/photo_medium.jpg brian_rock_2p1t0yf5s9f00 Possibly. But if government mandate were the cause, Q and QBP could have avoided a lot of criticism by just saying so.<br /><br />The fact that they aren't suggests to me it was a choice. 0 http://m.getsatisfaction.com/topics/7750483/replies/19585643 http://m.getsatisfaction.com/topics/7750483/replies/19585616 19585643 Quicken Alex responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:51:42Z 2018-06-15T23:51:42Z Quicken Alex http://m.getsatisfaction.com/people/9649941 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11269170/QuickenLogo_medium.jpg quicken_alex Hello,<br /><br />That is correct - a simple transition or merge from the previous platform (under Intuit) was not possible due to government regulations. As the Quicken subscription is through Quicken Inc. and we are no longer part of Intuit, it was mandatory to create a new, Quicken-specific platform.<br /><br />Sincerely,<br /><br />Alex 0 http://m.getsatisfaction.com/topics/7750483/replies/19585650 http://m.getsatisfaction.com/topics/7750483/replies/19585616 19585650 Brian Rock responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-15T23:58:47Z 2018-06-15T23:58:47Z Brian Rock http://m.getsatisfaction.com/people/9695381 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11286983/photo_medium.jpg brian_rock_2p1t0yf5s9f00 Thanks for the clarification. At least my ire can be better directed.<br /><br />I'm still not going to send my documents because I am concerned they won't be disposed of correctly but I understand that is down to my own paranoia. 0 http://m.getsatisfaction.com/topics/7750483/replies/19585795 http://m.getsatisfaction.com/topics/7750483/replies/19585584 19585795 R Miller responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-16T03:02:18Z 2018-06-16T03:02:18Z R Miller http://m.getsatisfaction.com/people/9417436 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11201806/Sailin_medium.jpg r_miller_fpd7roae8x6yg I never had to send in any documents, and it was a new BP account. 0 http://m.getsatisfaction.com/topics/7750483/replies/19586036 http://m.getsatisfaction.com/topics/7750483/replies/19585616 19586036 ericweiner responded to "Why is a new Quicken Bill Pay Account necessary with Quicken 2018?" 2018-06-16T11:23:08Z 2018-06-16T11:23:08Z ericweiner http://m.getsatisfaction.com/people/2202765 https://www.gravatar.com/avatar/8e81a150dac90d9069a20d37504c450c?d=identicon&s=55&r=PG ericweiner_1921145 I thought the same way but this is what they do and I never had issues with them before or now. The reason this situation is foremost on my mind is that I have registered for a number of exchanges recently that have demanded all of this same information.&nbsp; 0