http://m.getsatisfaction.com/topics/7754854 HealthEngine Privacy Breach 2018-07-17T06:50:45Z 2018-06-25T00:57:48Z 7754854 http://m.getsatisfaction.com/topics/7754854 7754854 HealthEngine Privacy Breach 2018-07-17T06:50:45Z 2018-06-25T00:57:48Z Sarah http://m.getsatisfaction.com/people/9492828 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11257390/Smallnotextlogo_medium.jpg sarah_k2ttqsua4xexg Hi there, <br /><br />Some may be aware of the recent news story that Health Engine online booking service has been sharing data with private health insurance companies and lawyers (amongst other questionable things!). <br /><br />We would like to issue a statement assuring our clients that this is not a risk with Front Desk online booking gateway. I can't seem to find your privacy policy/collection statement for the online booking gateway though?<br /><br />Thanks heaps,&nbsp; question complete 7 4 1 comment http://m.getsatisfaction.com/topics/7754854/replies/19601117 http://m.getsatisfaction.com/topics/7754854 19601117 Tony Taddeo responded to "HealthEngine Privacy Breach" 2018-06-25T01:41:04Z 2018-06-25T01:41:04Z Tony Taddeo http://m.getsatisfaction.com/people/6850589 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10317710/image_medium.jpg tony_6545450 <p>Hi Sarah</p><p>We are also a little surprised by what is the allegedly inappropriate use of patient data by Health Engine. What is important to note is that we believe that Health Engine users may have unwittingly agreed to have their booking data used for other uses outside of making patient bookings.<br /></p><p><a href="http://www.abc.net.au/news/2018-06-25/healthengine-sharing-patients-information-with-lawyers/9894114" rel="nofollow" target="_blank" title="Link http//wwwabcnetau/news/2018-06-25/healthengine-sharing-patients-information-with-lawyers/9894114">http://www.abc.net.au/news/2018-06-25/healthengine-sharing-patients-information-with-lawyers/9894114<br /></a></p><p>Smartsoft has designed the Patient Booking Gateway so that no patient data is transmitted to Smartsoft or any other third party other than the limited and controlled information provided to the patient making the appointment or viewing future appointments in their webpage. Your data only resides in your system, as we believe it should! If you are using Health Engine for your online bookings, a&nbsp;program has been installed on your machine, which continually queries your data and uploads it to the Health Engine servers.</p><p>Importantly, unlike other booking systems Smartsoft does not advertise to your clients, try to make appointments with other health professionals or engage in patient surveying of their practitioner experience. <br /></p><p><a href="https://www.smh.com.au/healthcare/very-poor-gp-booking-service-healthengine-sanitises-patient-reviews-20180608-p4zkb6.html" rel="nofollow" target="_blank" title="Link https//wwwsmhcomau/healthcare/very-poor-gp-booking-service-healthengine-sanitises-patient-reviews-20180608-p4zkb6html">https://www.smh.com.au/healthcare/very-poor-gp-booking-service-healthengine-sanitises-patient-review...</a></p><p>regards</p><p>Tony</p><p></p> 0 http://m.getsatisfaction.com/topics/7754854/replies/19601131 http://m.getsatisfaction.com/topics/7754854/replies/19601117 19601131 Sarah responded to "HealthEngine Privacy Breach" 2018-06-25T01:57:40Z 2018-06-25T01:57:40Z Sarah http://m.getsatisfaction.com/people/9492828 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11257390/Smallnotextlogo_medium.jpg sarah_k2ttqsua4xexg That's great - thanks heaps Tony. Is there somewhere this is documented in a policy that patients have access to or anything? Or could it be something we link to from our website? 0 http://m.getsatisfaction.com/topics/7754854/replies/19601156 http://m.getsatisfaction.com/topics/7754854/replies/19601117 19601156 Timothy responded to "HealthEngine Privacy Breach" 2018-06-25T02:16:26Z 2018-06-25T02:16:26Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Sarah. In the past, we haven’t had a specific privacy policy for the Patient Booking Gateway as the system is hosted by our users and not Smartsoft. In light of the current environment, we do think that it is important to include a privacy policy and we will work on introducing this in the next Patient Booking Gateway update. 0 http://m.getsatisfaction.com/topics/7754854/replies/19601293 http://m.getsatisfaction.com/topics/7754854/replies/19601117 19601293 Timothy responded to "HealthEngine Privacy Breach" 2018-06-25T05:10:48Z 2018-06-25T05:10:48Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Sarah. On consideration, we've decided not to add a general Smartsoft privacy policy as we do not use data&nbsp;collected by individual implementations of the Patient Booking Gateway nor do we have access to this data. Instead, we will be introducing an optional setting that allows you to include a link on your Patient Booking Gateway that directs patients to the privacy policy on your practice website. You may need to revise your practice privacy policy website to include how you are handling online booking data. 1 http://m.getsatisfaction.com/topics/7754854/replies/19601327 http://m.getsatisfaction.com/topics/7754854/replies/19601117 19601327 Sarah responded to "HealthEngine Privacy Breach" 2018-06-25T05:49:49Z 2018-06-25T05:49:49Z Sarah http://m.getsatisfaction.com/people/9492828 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11257390/Smallnotextlogo_medium.jpg sarah_k2ttqsua4xexg That sounds good - thanks heaps! 0 http://m.getsatisfaction.com/topics/7754854/replies/19630006 http://m.getsatisfaction.com/topics/7754854/replies/19601117 19630006 Timothy responded to "HealthEngine Privacy Breach" 2018-07-10T04:04:14Z 2018-07-10T04:04:14Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Sarah. We've added the ability to include a privacy policy link on your Patient Booking Gateway. More info at:&nbsp;<a href="https://community.smartsoft.com.au/smartsoft/topics/adding-a-privacy-policy-link-to-your-patient-booking-gateway" rel="nofollow">https://community.smartsoft.com.au/smartsoft/topics/adding-a-privacy-policy-link-to-your-patient-boo...</a> 0 http://m.getsatisfaction.com/topics/7754854/replies/19643550 http://m.getsatisfaction.com/topics/7754854/replies/19601117 19643550 Sarah responded to "HealthEngine Privacy Breach" 2018-07-17T06:50:45Z 2018-07-17T06:50:45Z Sarah http://m.getsatisfaction.com/people/9492828 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11257390/Smallnotextlogo_medium.jpg sarah_k2ttqsua4xexg Great idea, thanks heaps Timothy! 0