http://m.getsatisfaction.com/topics/7757082 Payroll Premier 2018/2019 -- Payslip Email Issue 2018-07-17T01:27:29Z 2018-06-29T05:07:50Z 7757082 http://m.getsatisfaction.com/topics/7757082 7757082 Payroll Premier 2018/2019 -- Payslip Email Issue 2018-07-17T01:27:29Z 2018-06-29T05:07:50Z Andrea http://m.getsatisfaction.com/people/9710660 https://www.gravatar.com/avatar/dda57ffcbbb7ffb0ec1be8299a0d8a2e?d=identicon&s=55&r=PG andrea_savva Just completed the Upgrade but we are not able to email payslips&nbsp; question 30 14 4 comment http://m.getsatisfaction.com/topics/7757082/replies/19610525 http://m.getsatisfaction.com/topics/7757082 19610525 Rav responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-06-29T05:19:07Z 2018-06-29T05:19:07Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Andrea,<br />What's happening when you try?<br /><br />Are you getting any error messages?<br /><br />Where in the process is it failing ie. could you give us some info on the process you're following 0 http://m.getsatisfaction.com/topics/7757082/replies/19610663 http://m.getsatisfaction.com/topics/7757082 19610663 Kali responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-06-29T08:22:27Z 2018-06-29T08:22:27Z Kali http://m.getsatisfaction.com/people/9612404 https://www.gravatar.com/avatar/6586d087bd9fe1d795ff32bc905faa63?d=identicon&s=55&r=PG kali_atn3l8z5jv28a We're having the same issue - can no longer email pay slips or payment summaries in 18/19. Error appears 'sending email failed' 0 http://m.getsatisfaction.com/topics/7757082/replies/19610688 http://m.getsatisfaction.com/topics/7757082/replies/19610663 19610688 Rav responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-06-29T09:01:14Z 2018-06-29T09:01:14Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Kali,<br /> There are some steps listed in this KB which might help - <br /><br /> ‘Sending Email Failed’ when sending payslips from Payroll Premier -<br /> <a href="http://kb.reckon.com.au/issue_view.asp?ID=3854" rel="nofollow">http://kb.reckon.com.au/issue_view.as...</a> 0 http://m.getsatisfaction.com/topics/7757082/replies/19610692 http://m.getsatisfaction.com/topics/7757082/replies/19610663 19610692 Kali responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-06-29T09:04:38Z 2018-06-29T09:04:38Z Kali http://m.getsatisfaction.com/people/9612404 https://www.gravatar.com/avatar/6586d087bd9fe1d795ff32bc905faa63?d=identicon&s=55&r=PG kali_atn3l8z5jv28a Hi Rav,<br /><br />All of this isnt relevant as they were working fine in previous version - all the steps in the attached have been done - and set up correctly. 0 http://m.getsatisfaction.com/topics/7757082/replies/19614723 http://m.getsatisfaction.com/topics/7757082/replies/19610663 19614723 Jenny M responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-01T22:59:57Z 2018-07-01T22:59:57Z Jenny M http://m.getsatisfaction.com/people/9709330 https://www.gravatar.com/avatar/e14cb769b483d3dd9b751a643472b071?d=identicon&s=55&r=PG jenny_m_husebovkoy30y Hi Rav,<br /><br />I just amended the settings in Outlook as suggested above to run as administrator and I can now send payslips by email in the new version of Payroll Premier 2018/2019.<br /><br />Thanks, Jenny 0 http://m.getsatisfaction.com/topics/7757082/replies/19619876 http://m.getsatisfaction.com/topics/7757082/replies/19610663 19619876 Ricky Fink responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-04T03:25:59Z 2018-07-04T03:25:59Z Ricky Fink http://m.getsatisfaction.com/people/9715511 https://www.gravatar.com/avatar/0d50b6de5f3dcbb0ea2a2498476482ba?d=identicon&s=55&r=PG ricky_fink I have been waiting for over 2 hours 37 minutes to talk with Tech Support over this issue. I tried following the suggestions above without luck. Why cannot Tech Support call me back. Why does this have to be so difficult? 0 http://m.getsatisfaction.com/topics/7757082/replies/19619890 http://m.getsatisfaction.com/topics/7757082/replies/19610663 19619890 Kali responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-04T03:34:50Z 2018-07-04T03:34:50Z Kali http://m.getsatisfaction.com/people/9612404 https://www.gravatar.com/avatar/6586d087bd9fe1d795ff32bc905faa63?d=identicon&s=55&r=PG kali_atn3l8z5jv28a I too am still having issues. One user (me) can email pay slips but my staff member cannot even after we have updated her as an admin user. 0 http://m.getsatisfaction.com/topics/7757082/replies/19621983 http://m.getsatisfaction.com/topics/7757082/replies/19610663 19621983 Stephen Williams responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-05T09:12:00Z 2018-07-05T09:12:00Z Stephen Williams http://m.getsatisfaction.com/people/9716722 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11295113/photo_medium.jpg stephen_williams_fqyu8b8yjs6kz Me too, I've made the alterations as per the link but no joy. It comes up building data then fails. 0 http://m.getsatisfaction.com/topics/7757082/replies/19623542 http://m.getsatisfaction.com/topics/7757082/replies/19610663 19623542 Ricky Fink responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-06T00:48:10Z 2018-07-06T00:48:10Z Ricky Fink http://m.getsatisfaction.com/people/9715511 https://www.gravatar.com/avatar/0d50b6de5f3dcbb0ea2a2498476482ba?d=identicon&s=55&r=PG ricky_fink As does mine. It freezes Building Data.<br />How do we get in contact with Reckon to resolve this? Who has over 2 hours to wait on the phone.<br />Does anyone have any solutions?<br />Will we hear from Reckon?<br />What happened to their call back service? 0 http://m.getsatisfaction.com/topics/7757082/replies/19623552 http://m.getsatisfaction.com/topics/7757082 19623552 Stephen Williams responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-06T00:53:32Z 2018-07-06T00:53:32Z Stephen Williams http://m.getsatisfaction.com/people/9716722 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11295113/photo_medium.jpg stephen_williams_fqyu8b8yjs6kz I found a solution last night that involves shutting down outlook then emailing payslips then reopening outlook and they were sent. This isn't a good solution but works. Reckon need to arrange a patch to fix asap. 0 http://m.getsatisfaction.com/topics/7757082/replies/19623583 http://m.getsatisfaction.com/topics/7757082 19623583 Ricky Fink responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-06T01:20:06Z 2018-07-06T01:20:06Z Ricky Fink http://m.getsatisfaction.com/people/9715511 https://www.gravatar.com/avatar/0d50b6de5f3dcbb0ea2a2498476482ba?d=identicon&s=55&r=PG ricky_fink Thanks Stephen,<br />I just tried it now.&nbsp;<br />I was able to send the Payslips by email as suggested.<br />The only issue was that I could not find Outlook on my computer, &amp; could not reopen (without an error message saying the program was already open). The only way to open Outlook after this was to restart my computer.&nbsp;<br />This is crazy, but at least my staff have Payslips 0 http://m.getsatisfaction.com/topics/7757082/replies/19623879 http://m.getsatisfaction.com/topics/7757082 19623879 Rajeev Dixit responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-06T04:33:41Z 2018-07-06T04:33:41Z Rajeev Dixit http://m.getsatisfaction.com/people/8065638 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10760302/photo_medium.jpg rajeev_dixit ok, i can confirm that starting outlook with "run as admin" and then emailing payslips/payment summaries work. 0 http://m.getsatisfaction.com/topics/7757082/replies/19624008 http://m.getsatisfaction.com/topics/7757082/replies/19623879 19624008 Andrea responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-06T07:01:13Z 2018-07-06T07:01:13Z Andrea http://m.getsatisfaction.com/people/9710660 https://www.gravatar.com/avatar/dda57ffcbbb7ffb0ec1be8299a0d8a2e?d=identicon&s=55&r=PG andrea_savva It actually works for us as well, although not our preffered set up to have outlook "run as admin" on 3&nbsp; &nbsp;PCs... if there is an alternative, i would prefer it.&nbsp; 0 http://m.getsatisfaction.com/topics/7757082/replies/19624011 http://m.getsatisfaction.com/topics/7757082/replies/19623879 19624011 Andrea responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-06T07:02:00Z 2018-07-06T07:02:00Z Andrea http://m.getsatisfaction.com/people/9710660 https://www.gravatar.com/avatar/dda57ffcbbb7ffb0ec1be8299a0d8a2e?d=identicon&s=55&r=PG andrea_savva A question for anyone out there... if i run weekly pay -cycles do i need to submit the STP reports weekly ????&nbsp; 0 http://m.getsatisfaction.com/topics/7757082/replies/19624021 http://m.getsatisfaction.com/topics/7757082 19624021 Kali responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-06T07:16:18Z 2018-07-06T07:16:18Z Kali http://m.getsatisfaction.com/people/9612404 https://www.gravatar.com/avatar/6586d087bd9fe1d795ff32bc905faa63?d=identicon&s=55&r=PG kali_atn3l8z5jv28a Yes, setting 'run as administrator' in outlook fixes my employees issue as well - but yes, totally not ideal&nbsp; 0 http://m.getsatisfaction.com/topics/7757082/replies/19630129 http://m.getsatisfaction.com/topics/7757082 19630129 Sue Stephen responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-10T05:56:03Z 2018-07-10T05:56:03Z Sue Stephen http://m.getsatisfaction.com/people/9721208 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11296934/photo_medium.jpg sue_stephen I have tried all of the above options and still cannot email payslips.&nbsp; When I click on the email tab, it takes me to the payment summary report.&nbsp; Any other suggestions Reckon? 1 http://m.getsatisfaction.com/topics/7757082/replies/19631974 http://m.getsatisfaction.com/topics/7757082/replies/19610525 19631974 Vanessa Dowd responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-11T00:30:01Z 2018-07-11T00:30:01Z Vanessa Dowd http://m.getsatisfaction.com/people/7381340 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10465929/10940489_10152838218897517_8128966115633171700_n_medium.jpg vanessa_dowd "Mee too!" I am no longer able to email pay slips - I have followed usual process, but when I hit "ok" after selecting the payslips, the "select forms to send" window comes up blank. Thanks! 0 http://m.getsatisfaction.com/topics/7757082/replies/19634493 http://m.getsatisfaction.com/topics/7757082 19634493 Allyson Chen responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-12T05:48:42Z 2018-07-12T05:48:42Z Allyson Chen http://m.getsatisfaction.com/people/9723479 https://www.gravatar.com/avatar/5846ea2ce9b9be6ba9b125cd5dc9ffba?d=identicon&s=55&r=PG allyson_chen_722zszwdxqcht I am not able to email payslips, everything is blank, I closed outlook but still not able to send 0 http://m.getsatisfaction.com/topics/7757082/replies/19636630 http://m.getsatisfaction.com/topics/7757082 19636630 Caroline Suhardjono responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-13T06:49:20Z 2018-07-13T06:49:20Z Caroline Suhardjono http://m.getsatisfaction.com/people/9715580 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11294608/photo_medium.jpg caroline_suhardjono I just tried same error.<br />Then I close all and only open Payroll Premier.<br />Do the emailing payslip function.<br />Select NONE button than re-Select using that button again.<br />Click Send and it looks like working.<br />Open the outlook ...all were sent.<br />But - I am note sure if my outlook set as admin.<br />All I know I am set as the admin for the server that doing all payroll stuff. 0 http://m.getsatisfaction.com/topics/7757082/replies/19636727 http://m.getsatisfaction.com/topics/7757082/replies/19623583 19636727 Belinda responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-13T09:00:14Z 2018-07-13T09:00:14Z Belinda http://m.getsatisfaction.com/people/8323426 https://www.gravatar.com/avatar/172b99b4ce4cd317f7122baeae888c4d?d=identicon&s=55&r=PG belinda_8008141 I have exactly the same problem.&nbsp; Restarting my computer after each pay run is going to be a massive pain in the ..... 0 http://m.getsatisfaction.com/topics/7757082/replies/19636734 http://m.getsatisfaction.com/topics/7757082/replies/19623879 19636734 Belinda responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-13T09:02:07Z 2018-07-13T09:02:07Z Belinda http://m.getsatisfaction.com/people/8323426 https://www.gravatar.com/avatar/172b99b4ce4cd317f7122baeae888c4d?d=identicon&s=55&r=PG belinda_8008141 I believe the answer is yes if my take from the Webinar is correct.&nbsp; You have to submit an STP for each physical pay.&nbsp; However, if someone could pls correct me if I am mistaken. 0 http://m.getsatisfaction.com/topics/7757082/replies/19641247 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19641247 Jo responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-16T06:28:25Z 2018-07-16T06:28:25Z Jo http://m.getsatisfaction.com/people/9722061 https://www.gravatar.com/avatar/e0a07fba994cb55dd35578f70c626d7f?d=identicon&s=55&r=PG jo_2uw3vzr49oig3 <p>This is till happening to me - do you have any answers as to how to resolve it yet?</p><p>Thanks </p> 0 http://m.getsatisfaction.com/topics/7757082/replies/19641258 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19641258 Rajeev Dixit responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-16T06:37:46Z 2018-07-16T06:37:46Z Rajeev Dixit http://m.getsatisfaction.com/people/8065638 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10760302/photo_medium.jpg rajeev_dixit We have simply given up. Running outlook as administrator does work but after emailing i need to reboot pc. Ver 2019 is giving us too many headaches. 0 http://m.getsatisfaction.com/topics/7757082/replies/19641273 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19641273 Rav responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-16T06:49:39Z 2018-07-16T06:49:39Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Are you running both Payroll Premier and Outlook as administrator? Both need to be running on the same access privileges.&nbsp; 0 http://m.getsatisfaction.com/topics/7757082/replies/19641522 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19641522 Karen Hart responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-16T11:13:45Z 2018-07-16T11:13:45Z Karen Hart http://m.getsatisfaction.com/people/9712609 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11293375//platform/profilepic/_medium. karen_hart_8nav8jv0m4jtk Still happening to me 0 http://m.getsatisfaction.com/topics/7757082/replies/19643018 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19643018 Sue Stephen responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-16T23:35:10Z 2018-07-16T23:35:10Z Sue Stephen http://m.getsatisfaction.com/people/9721208 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11296934/photo_medium.jpg sue_stephen I have tried running both outlook and p/p as administrator and still do not get the email dialogue box where I can make individual selections.&nbsp; It is taking time to load and directing me to the INB Payment Summaries. This is extremely frustrating.&nbsp;&nbsp; 1 http://m.getsatisfaction.com/topics/7757082/replies/19643043 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19643043 Jo responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-16T23:48:15Z 2018-07-16T23:48:15Z Jo http://m.getsatisfaction.com/people/9722061 https://www.gravatar.com/avatar/e0a07fba994cb55dd35578f70c626d7f?d=identicon&s=55&r=PG jo_2uw3vzr49oig3 I am having the exact same issue and am unable to email any employee payslips. The employees are also frustrated that they are unable to receive their payslips via email.&nbsp; &nbsp;PLEASE HELP US!&nbsp; 1 http://m.getsatisfaction.com/topics/7757082/replies/19643129 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19643129 Sue Stephen responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-17T00:37:59Z 2018-07-17T00:37:59Z Sue Stephen http://m.getsatisfaction.com/people/9721208 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11296934/photo_medium.jpg sue_stephen I have resolved my issue.&nbsp; We had to change our Company name to match with ATO (for STP)- in doing this our company name (which is very long) copied across to the disk file name and given the size, it was preventing me from being able to access the email payslip function and directing me to the INB Payment Summaries.&nbsp; Once I shortened our company name in the disk file - all now works perfectly.&nbsp; Hope this information may be of some benefit. 1 http://m.getsatisfaction.com/topics/7757082/replies/19643169 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19643169 Jo responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-17T01:04:17Z 2018-07-17T01:04:17Z Jo http://m.getsatisfaction.com/people/9722061 https://www.gravatar.com/avatar/e0a07fba994cb55dd35578f70c626d7f?d=identicon&s=55&r=PG jo_2uw3vzr49oig3 Thanks Sue, I will try this however not all our companies names are long and I am having trouble with them all.. but I will give it a go and see if it helps<br />Thank you 0 http://m.getsatisfaction.com/topics/7757082/replies/19643200 http://m.getsatisfaction.com/topics/7757082/replies/19630129 19643200 Sue Stephen responded to "Payroll Premier 2018/2019 -- Payslip Email Issue" 2018-07-17T01:27:29Z 2018-07-17T01:27:29Z Sue Stephen http://m.getsatisfaction.com/people/9721208 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11296934/photo_medium.jpg sue_stephen Jo, I phoned support and didn't have to wait as long as I predicted given the time of year.&nbsp; The person I had was most helpful and knew my issue instantly.&nbsp; Might be worth a phone call.&nbsp; Sue 1