http://m.getsatisfaction.com/topics/7758252 I can't email as the payment summaries will only print 2018-07-13T08:37:16Z 2018-07-02T05:50:13Z 7758252 http://m.getsatisfaction.com/topics/7758252 7758252 I can't email as the payment summaries will only print 2018-07-13T08:37:16Z 2018-07-02T05:50:13Z Kim Marie Tessieri http://m.getsatisfaction.com/people/9713264 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11293709//platform/profilepic/_medium. kim_marie_tessieri Help please I was about to email payment summaries and Reckon just froze ! Had to reboot PC and now all I can't email as the payment summaries will only print.<br /><br />I select payment summaries to email<br />I select names tick<br />When in window to select forms to send the window has not transferred the details to send.<br />&nbsp; problem 13 4 1 comment http://m.getsatisfaction.com/topics/7758252/replies/19615396 http://m.getsatisfaction.com/topics/7758252 19615396 John Graetz responded to "I can't email as the payment summaries will only print" 2018-07-02T07:10:57Z 2018-07-02T07:10:57Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz Hi Kim.&nbsp; Have you checked any of the employee records to ensure that you have selected "Both" as the Preferred Send Form Method?<br />John L G 0 http://m.getsatisfaction.com/topics/7758252/replies/19615419 http://m.getsatisfaction.com/topics/7758252 19615419 Kim Marie Tessieri responded to "I can't email as the payment summaries will only print" 2018-07-02T07:24:22Z 2018-07-02T07:24:22Z Kim Marie Tessieri http://m.getsatisfaction.com/people/9713264 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11293709//platform/profilepic/_medium. kim_marie_tessieri Hello yes they are both email and print.<br />I always email payslips. 0 http://m.getsatisfaction.com/topics/7758252/replies/19615453 http://m.getsatisfaction.com/topics/7758252/replies/19615419 19615453 John Graetz responded to "I can't email as the payment summaries will only print" 2018-07-02T07:47:45Z 2018-07-02T07:47:45Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz Kim, have you tried using a different browser?<br />An alternative might be to rebuild your data (<i>File&gt; Utilities&gt; Rebuild Data)&nbsp;</i>and see if that fixed it, if changing to another browser doesn't.\John L G 0 http://m.getsatisfaction.com/topics/7758252/replies/19615462 http://m.getsatisfaction.com/topics/7758252/replies/19615419 19615462 John Graetz responded to "I can't email as the payment summaries will only print" 2018-07-02T07:57:19Z 2018-07-02T07:57:19Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz Kim.&nbsp; Have a look at the following thread:<br /><a href="https://community.reckon.com/reckon/topics/cant-email-customer-statements-or-payg-summaries-they-just-dont-appear-in-the-email-list-after-creating" rel="nofollow" title="Link: https://community.reckon.com/reckon/topics/cant-email-customer-statements-or-payg-summaries-they-just-dont-appear-in-the-email-list-after-creating">https://community.reckon.com/reckon/topics/cant-email-customer-statements-or-payg-summaries-they-jus...</a><br /><br />From that it would appear that you have a corrupted payment summary which could likely be the first one, seeing that you are not seeing even one in the screen.<br />John L G 0 http://m.getsatisfaction.com/topics/7758252/replies/19619852 http://m.getsatisfaction.com/topics/7758252 19619852 Rajeev Dixit responded to "I can't email as the payment summaries will only print" 2018-07-04T03:08:47Z 2018-07-04T03:08:47Z Rajeev Dixit http://m.getsatisfaction.com/people/8065638 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10760302/photo_medium.jpg rajeev_dixit Hi, I am having the same problem. did not have any problem in 2017/18 version.<br /><br />the payment summaries print fine and also generate pdf is fine. so i dont think there is any corruption issue. i have also tried selecting only one payment summary but the result is same<br /><br />we are on win10 and using office 365.<br /><br />i can't rebuild files also due to the dreaded pp.tps file missing error. 0 http://m.getsatisfaction.com/topics/7758252/replies/19620440 http://m.getsatisfaction.com/topics/7758252/replies/19619852 19620440 John Graetz responded to "I can't email as the payment summaries will only print" 2018-07-04T11:23:54Z 2018-07-04T11:23:54Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz Rajeev. Have you enabled popups for your browser?<br /> John L G 0 http://m.getsatisfaction.com/topics/7758252/replies/19620456 http://m.getsatisfaction.com/topics/7758252 19620456 Rajeev Dixit responded to "I can't email as the payment summaries will only print" 2018-07-04T11:34:18Z 2018-07-04T11:34:18Z Rajeev Dixit http://m.getsatisfaction.com/people/8065638 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10760302/photo_medium.jpg rajeev_dixit Is it for our default browser (which is chrome) ? I shall check tomorrow if there is a global setting for that in chrome. Btw i can confirm that payroll 2018 1can email fine on the same pc. 0 http://m.getsatisfaction.com/topics/7758252/replies/19620483 http://m.getsatisfaction.com/topics/7758252/replies/19615419 19620483 John Graetz responded to "I can't email as the payment summaries will only print" 2018-07-04T12:08:47Z 2018-07-04T12:08:47Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz The proble is an issue for Hosted which requires everybody to enable popups<br /> John L G 0 http://m.getsatisfaction.com/topics/7758252/replies/19621295 http://m.getsatisfaction.com/topics/7758252/replies/19619852 19621295 Rajeev Dixit responded to "I can't email as the payment summaries will only print" 2018-07-04T23:10:23Z 2018-07-04T23:10:23Z Rajeev Dixit http://m.getsatisfaction.com/people/8065638 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10760302/photo_medium.jpg rajeev_dixit Ho John, enabled popups in chrome - but makes no difference. same error and email fails 0 http://m.getsatisfaction.com/topics/7758252/replies/19636197 http://m.getsatisfaction.com/topics/7758252 19636197 Kylie Charrington Ex Mills responded to "I can't email as the payment summaries will only print" 2018-07-13T00:53:57Z 2018-07-13T00:53:57Z Kylie Charrington Ex Mills http://m.getsatisfaction.com/people/9724461 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298206//platform/profilepic/_medium. kylie_charrington_ex_mills Hi!&nbsp; Did you get a fix for this?&nbsp; I'm now encountering the same issue.&nbsp; Did the 2018/19 updates for STP and tax tables, now having this issue.&nbsp; Tried a few of the previously suggested fixes.&nbsp; Just did our first monthly pay run since the update.&nbsp; &nbsp;Argh!&nbsp; ;)&nbsp; thanks! 0 http://m.getsatisfaction.com/topics/7758252/replies/19636548 http://m.getsatisfaction.com/topics/7758252 19636548 Kim Marie Tessieri responded to "I can't email as the payment summaries will only print" 2018-07-13T05:33:11Z 2018-07-13T05:33:11Z Kim Marie Tessieri http://m.getsatisfaction.com/people/9713264 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11293709//platform/profilepic/_medium. kim_marie_tessieri Hi yes I did it took some time all fixed.<br />Go into print and email screen regarding pay roll and just keep tab and delete.<br />Until it disappears it took about 100 times about 3/4 hour until the screen change.<br />Its working great now I had a corrupted file.&nbsp; 0 http://m.getsatisfaction.com/topics/7758252/replies/19636627 http://m.getsatisfaction.com/topics/7758252 19636627 Kylie Charrington Ex Mills responded to "I can't email as the payment summaries will only print" 2018-07-13T06:38:03Z 2018-07-13T06:38:03Z Kylie Charrington Ex Mills http://m.getsatisfaction.com/people/9724461 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298206//platform/profilepic/_medium. kylie_charrington_ex_mills Wow it finally has come good!&nbsp; I was starting to lose all faith!&nbsp; Thanks Kim Marie.&nbsp; I was seeing posts of people getting it in 15 times and was getting disheartened.&nbsp; It took a few hundred times but now has started working.&nbsp; Lets hope that doesn't happen again.&nbsp; Cheers!&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7758252/replies/19636709 http://m.getsatisfaction.com/topics/7758252 19636709 Kim Marie Tessieri responded to "I can't email as the payment summaries will only print" 2018-07-13T08:37:16Z 2018-07-13T08:37:16Z Kim Marie Tessieri http://m.getsatisfaction.com/people/9713264 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11293709//platform/profilepic/_medium. kim_marie_tessieri My Pleasure 0