http://m.getsatisfaction.com/topics/7758968 How do I get my desk phone to ring and not forward someone to voicemail when they call? 2018-10-12T19:51:52Z 2018-07-03T14:16:52Z 7758968 http://m.getsatisfaction.com/topics/7758968 7758968 How do I get my desk phone to ring and not forward someone to voicemail when they call? 2018-10-12T19:51:52Z 2018-07-03T14:16:52Z DEPARTMENT http://m.getsatisfaction.com/people/9714887 https://www.gravatar.com/avatar/3a2c5cc010e4d923e8452fece7b62442?d=identicon&s=55&r=PG department_5ec0vzcfbtqlo All of the calls that are made to our number are being forwarded to our voicemail, and not even showing up on our screen as missed calls, and will not let me listen to the voicemail on the actual phone. I called in yesterday and the guy said he fixed it for me, and I was getting a few calls after he "fixed" it, but I don't want to call in every day to be able to answer my phone when someone calls and get it to ring. We have only had this phone a week, still waiting on our second phone to come in since one was not working when it first arrived, and should not have these issues right away with a new phone service. question awaiting_customer_response awaiting_customer_response active 22 7 2 comment http://m.getsatisfaction.com/topics/7758968/replies/19618469 http://m.getsatisfaction.com/topics/7758968 19618469 Cecile Glassy responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-03T15:21:47Z 2018-07-03T15:21:47Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets&nbsp;<br /><br /><br />2018-07-03 Did you login to the web portal and check your own User Greeting settings to verify you have no mis-configured your settings?&nbsp; &nbsp;<br /><br />This is the most common helpdesk ticket we receive other than password reset requests.&nbsp;<br /><br />User reports everything going straight to voicemail<br /><br />This is often a mistaken setting, chosen by the user. Here is how to set these settings properly. The User Greeting is not the Outgoing Voicemail Message a caller would hear upon reaching your voicemail.&nbsp; Many folks see that label and think that is where to setup voicemail. It does not route the call to voicemail, it simply makes an announcement before the call is connected. <a href="http://www.ringcentraladminusersgroup.org/downloads/RingCentralTurnOffUserGreeting.pdf" rel="nofollow" target="_blank" title="Link http//wwwringcentraladminusersgrouporg/downloads/RingCentralTurnOffUserGreetingpdf">RingCentral Turn Off User Greeting</a> 0 http://m.getsatisfaction.com/topics/7758968/replies/19618484 http://m.getsatisfaction.com/topics/7758968 19618484 Cecile Glassy responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-03T15:28:17Z 2018-07-03T15:28:17Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy Another place to review that your settings are set to ring through is in CALL HANDLING section of the web portal.&nbsp; Make sure the line is set to at least 4 rings / 20 seconds&nbsp;&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1738711/RackMultipart20180703-126363-pivj8p-callhandling_inline.jpg?1530631639" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1738711/RackMultipart20180703-126363-pivj8p-callhandling_inlinejpg1530631639" /> 0 http://m.getsatisfaction.com/topics/7758968/replies/19618496 http://m.getsatisfaction.com/topics/7758968 19618496 DEPARTMENT responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-03T15:33:15Z 2018-07-03T15:33:15Z DEPARTMENT http://m.getsatisfaction.com/people/9714887 https://www.gravatar.com/avatar/3a2c5cc010e4d923e8452fece7b62442?d=identicon&s=55&r=PG department_5ec0vzcfbtqlo Thank you, but both were unselected and we have it set for 4 rings already.&nbsp; 0 http://m.getsatisfaction.com/topics/7758968/replies/19618517 http://m.getsatisfaction.com/topics/7758968 19618517 Cecile Glassy responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-03T15:37:53Z 2018-07-03T15:37:53Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy If you are on Polycom phones, the most recent version of firmware added Call Fwd button to the touchscreen -&nbsp; can you check your settings there on your desk phone?<br /><br /><br />You are welcome to join our unofficial RingCentral Admin User Group here&nbsp;<a href="http://ringcentraladminusersgroup.org/" rel="nofollow">http://ringcentraladminusersgroup.org/</a> 0 http://m.getsatisfaction.com/topics/7758968/replies/19618524 http://m.getsatisfaction.com/topics/7758968 19618524 DEPARTMENT responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-03T15:40:05Z 2018-07-03T15:40:05Z DEPARTMENT http://m.getsatisfaction.com/people/9714887 https://www.gravatar.com/avatar/3a2c5cc010e4d923e8452fece7b62442?d=identicon&s=55&r=PG department_5ec0vzcfbtqlo We have the Cisco phones, but I have tried to make sure the DND is turned off (tried calling on each setting) and cannot find anything that allows the phone to ring when someone calls. I do get their voicemails, but I can't even listen from the phone, I have to listen through the app or the website. 0 http://m.getsatisfaction.com/topics/7758968/replies/19635764 http://m.getsatisfaction.com/topics/7758968 19635764 Saadet - Community Support responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-12T20:31:53Z 2018-07-12T20:31:53Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey DEPARTMENT,<br /><br />Did you still need help? 0 http://m.getsatisfaction.com/topics/7758968/replies/19644293 http://m.getsatisfaction.com/topics/7758968 19644293 Lorraine Mandel responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-17T15:40:14Z 2018-07-17T15:40:14Z Lorraine Mandel http://m.getsatisfaction.com/people/9728693 https://www.gravatar.com/avatar/9c91f27753070413903d472da32bf0c9?d=identicon&s=55&r=PG lorraine_mandel <p>same issue, using Yealink phones...calls go straight to vm, settings mentioned above mirrored &amp; no dice</p><p><br /></p> 0 http://m.getsatisfaction.com/topics/7758968/replies/19644295 http://m.getsatisfaction.com/topics/7758968 19644295 Lorraine Mandel responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-17T15:41:18Z 2018-07-17T15:41:18Z Lorraine Mandel http://m.getsatisfaction.com/people/9728693 https://www.gravatar.com/avatar/9c91f27753070413903d472da32bf0c9?d=identicon&s=55&r=PG lorraine_mandel made suggested changes &amp; it did not solve the issue 0 http://m.getsatisfaction.com/topics/7758968/replies/19646351 http://m.getsatisfaction.com/topics/7758968/replies/19644295 19646351 Saadet - Community Support responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-07-18T14:15:59Z 2018-07-18T14:15:59Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Lorraine, have you looked at the Call Log to see what the results say on these calls? 0 http://m.getsatisfaction.com/topics/7758968/replies/19676957 http://m.getsatisfaction.com/topics/7758968 19676957 Jared responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-08-03T21:43:33Z 2018-08-03T21:43:33Z Jared http://m.getsatisfaction.com/people/9669765 https://www.gravatar.com/avatar/b16545a6ce79c952d0047906e33475c7?d=identicon&s=55&r=PG jared_wigand Hi Lorraine,<br /><br />Were you able to resolve your issue? If not, please let me know and I will do what I can to help.&nbsp; 0 http://m.getsatisfaction.com/topics/7758968/replies/19712654 http://m.getsatisfaction.com/topics/7758968/replies/19618484 19712654 April Potter responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-08-22T21:53:00Z 2018-08-22T21:53:00Z April Potter http://m.getsatisfaction.com/people/9765726 https://www.gravatar.com/avatar/e398ac15c77a6eae07344ae1066d873b?d=identicon&s=55&r=PG april_potter Hello! This problem has been happening to me the last couple weeks. My phone will ring for a split second on both/either my mobile or my desktop then it stops. The caller tells me it goes right to voicemail, when I call them back. I have my call handling set to 6 rings/30 seconds. Help please! Thanks!&nbsp; 0 http://m.getsatisfaction.com/topics/7758968/replies/19716021 http://m.getsatisfaction.com/topics/7758968/replies/19618484 19716021 Saadet - Community Support responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-08-24T14:08:16Z 2018-08-24T14:08:16Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey April,<br /><br />Have you checked your Detailed Call Log for when a call like this happens? Can you give me a <b><u><a href="https://community.ringcentral.com/ringcentral/topics/what-is-a-call-sample" rel="nofollow" title="Link: https://community.ringcentral.com/ringcentral/topics/what-is-a-call-sample">Call Sample</a></u></b>? I'd be more than happy to take a look, you can email it to me at <a href="mailto:community.support@ringcentral.com" rel="nofollow">community.support@ringcentral.com</a>&nbsp;<br /><br />I noticed that you had Sequential listed under your settings. Have you tried updating your settings in Call Handling &amp; Forwarding to be Simultaneous as opposed to Sequential? I wonder if that has something to do with it. 0 http://m.getsatisfaction.com/topics/7758968/replies/19725640 http://m.getsatisfaction.com/topics/7758968/replies/19618484 19725640 April Potter responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-08-29T17:03:20Z 2018-08-29T17:03:20Z April Potter http://m.getsatisfaction.com/people/9765726 https://www.gravatar.com/avatar/e398ac15c77a6eae07344ae1066d873b?d=identicon&s=55&r=PG april_potter Thanks Saadet! We fixed the problem, as my "user greeting" box was checked as opposed to vm greeting.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="cidimage001png01D43ACCCD65B080" height="453" name="" rel="" target="" title="" type="" value="" width="587" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7758968/replies/19725656 http://m.getsatisfaction.com/topics/7758968/replies/19618484 19725656 Saadet - Community Support responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-08-29T17:10:16Z 2018-08-29T17:10:16Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Ah! Yep, sometimes those two get confused. I'm glad everything's working properly now :) 1 http://m.getsatisfaction.com/topics/7758968/replies/19799176 http://m.getsatisfaction.com/topics/7758968 19799176 Teresa O'Lear responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-11T14:10:25Z 2018-10-11T14:10:25Z Teresa O'Lear http://m.getsatisfaction.com/people/9816294 https://www.gravatar.com/avatar/e82b66d16d3a6bcb81fe9a5bcc34e474?d=identicon&s=55&r=PG teresa_o_lear I have been having this same issue for some time.&nbsp; I've checked everything here and am still experiencing the same problem.&nbsp; The only change I made was changing Incoming Calls Forward in this Order from Sequentially to Simultaneously and that didn't do anything.&nbsp; Thank you<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7758968/replies/19801046 http://m.getsatisfaction.com/topics/7758968/replies/19799176 19801046 Saadet - Community Support responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-12T14:47:00Z 2018-10-12T14:47:00Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Teresa, can you provide more details regarding what's going on? 0 http://m.getsatisfaction.com/topics/7758968/replies/19801315 http://m.getsatisfaction.com/topics/7758968/replies/19799176 19801315 Teresa O'Lear responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-12T17:12:37Z 2018-10-12T17:12:37Z Teresa O'Lear http://m.getsatisfaction.com/people/9816294 https://www.gravatar.com/avatar/e82b66d16d3a6bcb81fe9a5bcc34e474?d=identicon&s=55&r=PG teresa_o_lear I'm having the same problem that April listed above.&nbsp; My phone will ring for a split second on my desktop Linksys phone then it stops. The caller tells me it goes right to voicemail, when I call them back. I&nbsp;had changed&nbsp;my call handling set to 6 rings/30 seconds, but changed it back to 4 rings yesterday. Help please! Thanks!<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7758968/replies/19801328 http://m.getsatisfaction.com/topics/7758968/replies/19799176 19801328 Saadet - Community Support responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-12T17:24:11Z 2018-10-12T17:24:11Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Teresa, I would suggest changing your Call Handling &amp; Forwarding to Simultaneous and set your Deskphone to the same amount of rings as your Desktop/Mobile app. See how that works and report back!<br /><br />Right now you have it set to Sequential and the desktop/mobile app is set to 4 rings and your deskphone is only set to 1 ring. So right now your desktop/mobile app is ringing first and then it rings your deskphone for only 1 ring.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756404/18896-to77ms_inline.png?1539365001" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756404/18896-to77ms_inline.png?1539365001" /> 0 http://m.getsatisfaction.com/topics/7758968/replies/19801370 http://m.getsatisfaction.com/topics/7758968/replies/19799176 19801370 April Potter responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-12T17:47:22Z 2018-10-12T17:47:22Z April Potter http://m.getsatisfaction.com/people/9765726 https://www.gravatar.com/avatar/e398ac15c77a6eae07344ae1066d873b?d=identicon&s=55&r=PG april_potter <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756405/RackMultipart20181012-71367-gal3ix-RC_call_to_VM_fix_inline.png?1539366377" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756405/RackMultipart20181012-71367-gal3ix-RC_call_to_VM_fix_inline.png?1539366377" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7758968/replies/19801371 http://m.getsatisfaction.com/topics/7758968 19801371 April Potter responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-12T17:47:26Z 2018-10-12T17:47:26Z April Potter http://m.getsatisfaction.com/people/9765726 https://www.gravatar.com/avatar/e398ac15c77a6eae07344ae1066d873b?d=identicon&s=55&r=PG april_potter Maybe this too:&nbsp;I had my vm greeting here in error, so if people didn’t hang up it would ring to my phone. It is supposed to be the “please hold while I ring your party” message in the connecting message place. So I had to upload the actual vm greeting to the correct place under messages &amp; notifications.&nbsp; 0 http://m.getsatisfaction.com/topics/7758968/replies/19801523 http://m.getsatisfaction.com/topics/7758968 19801523 Teresa O'Lear responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-12T19:50:14Z 2018-10-12T19:50:14Z Teresa O'Lear http://m.getsatisfaction.com/people/9816294 https://www.gravatar.com/avatar/e82b66d16d3a6bcb81fe9a5bcc34e474?d=identicon&s=55&r=PG teresa_o_lear <br alt="" name="" rel="" target="" title="" type="" value="" />Thanks April.&nbsp; I saw that on your info above and checked to make sure it was correct and it is :)<br alt="" name="" rel="" target="" title="" type="" value="" />Saadet...&nbsp;&nbsp; I changed sequentially to simultaneously, which didn't change anything.&nbsp; However, the phone listed as&nbsp;2 is actually my fax line, so I&nbsp;had it at 1 ring to avoid hearing the fax screech.&nbsp; Changing it to 4 rings did work!&nbsp; Thank you so much! 1 http://m.getsatisfaction.com/topics/7758968/replies/19801528 http://m.getsatisfaction.com/topics/7758968/replies/19801523 19801528 Saadet - Community Support responded to "How do I get my desk phone to ring and not forward someone to voicemail when they call?" 2018-10-12T19:51:52Z 2018-10-12T19:51:52Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Good! Sometimes it's a simple matter of adjusting the amount of ring times :) 0