http://m.getsatisfaction.com/topics/7759403 Invalid Company Information provided. 2018-07-20T11:04:31Z 2018-07-04T08:34:08Z 7759403 http://m.getsatisfaction.com/topics/7759403 7759403 Invalid Company Information provided. 2018-07-20T11:04:31Z 2018-07-04T08:34:08Z Earl Pryor http://m.getsatisfaction.com/people/6422711 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10201131/synergy1_medium.jpg earl_pryor <p>Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company.</p><p>This error came up and I have definitely logged in and connected to the ATO portal as required to.</p> question 21 6 4 comment http://m.getsatisfaction.com/topics/7759403/replies/19620304 http://m.getsatisfaction.com/topics/7759403 19620304 Rav responded to "Invalid Company Information provided." 2018-07-04T09:21:50Z 2018-07-04T09:21:50Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Earl,<br />Check out the info in this KB article, in particular the legal name format (it must be written the same way as displayed in GovConnect STP &amp; case sensitive) and branch number.<b><br /><br /><a href="http://kb.reckon.com.au/issue_view.asp?ID=5675" rel="nofollow" target="_blank" title="Link http//kbreckoncomau/issue_viewaspID5675">“Invalid Company Information error” in Govconnect STP when submitting pays from Reckon Accounts</a></b> 1 http://m.getsatisfaction.com/topics/7759403/replies/19621610 http://m.getsatisfaction.com/topics/7759403 19621610 Elise Yung responded to "Invalid Company Information provided." 2018-07-05T03:00:12Z 2018-07-05T03:00:12Z Elise Yung http://m.getsatisfaction.com/people/9708223 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11291598/photo_medium.jpg elise_yung I have no address listed under my company name when I click on Company &amp; Adviser Info, should this cause the same issue as I have tried every combination with Company Name and Address and nothing is working. 0 http://m.getsatisfaction.com/topics/7759403/replies/19638482 http://m.getsatisfaction.com/topics/7759403 19638482 Gary responded to "Invalid Company Information provided." 2018-07-14T07:54:03Z 2018-07-14T07:54:03Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 I have just wasted 2 hours... The business address is wrong, where they (RECKON) get this from Gawd only knows still getting the error for the company name etc.&nbsp; Followed all the help files... 0 http://m.getsatisfaction.com/topics/7759403/replies/19645772 http://m.getsatisfaction.com/topics/7759403/replies/19621610 19645772 Kylie Charrington Ex Mills responded to "Invalid Company Information provided." 2018-07-18T06:47:37Z 2018-07-18T06:47:37Z Kylie Charrington Ex Mills http://m.getsatisfaction.com/people/9724461 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298206//platform/profilepic/_medium. kylie_charrington_ex_mills Hi Elise, Were you able to update your address at all please?&nbsp; I'm having the issues and can't find a way to get the address updated/entered.&nbsp; &nbsp;Can't send my payroll file through...&nbsp; Thx! 0 http://m.getsatisfaction.com/topics/7759403/replies/19645773 http://m.getsatisfaction.com/topics/7759403/replies/19638482 19645773 Kylie Charrington Ex Mills responded to "Invalid Company Information provided." 2018-07-18T06:48:13Z 2018-07-18T06:48:13Z Kylie Charrington Ex Mills http://m.getsatisfaction.com/people/9724461 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298206//platform/profilepic/_medium. kylie_charrington_ex_mills Hi Gary,&nbsp; &nbsp;Did you get it sorted mate?&nbsp; I'm having the same issue but how the hell do I get the address updated!?!?&nbsp; &nbsp;:)&nbsp; Thanks! 0 http://m.getsatisfaction.com/topics/7759403/replies/19645775 http://m.getsatisfaction.com/topics/7759403/replies/19638482 19645775 Gary responded to "Invalid Company Information provided." 2018-07-18T06:49:37Z 2018-07-18T06:49:37Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 No... still cant send a file.&nbsp; The pull down address doesnt show our business at all 0 http://m.getsatisfaction.com/topics/7759403/replies/19645779 http://m.getsatisfaction.com/topics/7759403/replies/19638482 19645779 Rav responded to "Invalid Company Information provided." 2018-07-18T06:51:02Z 2018-07-18T06:51:02Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh The address details are pulled from the accounting software ie. Reckon Accounts Business, Reckon Accounts Hosted, Payroll Premier etc.<br /><br />Go into the Company Information section in your respective software and input your address details. The address will then update in GovConnect STP on the next upload. 0 http://m.getsatisfaction.com/topics/7759403/replies/19645781 http://m.getsatisfaction.com/topics/7759403/replies/19638482 19645781 Kylie Charrington Ex Mills responded to "Invalid Company Information provided." 2018-07-18T06:51:15Z 2018-07-18T06:51:15Z Kylie Charrington Ex Mills http://m.getsatisfaction.com/people/9724461 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298206//platform/profilepic/_medium. kylie_charrington_ex_mills Bugger....&nbsp; I'm on the phone to the ATO at the moment to see if they know anything to help.&nbsp; 0 http://m.getsatisfaction.com/topics/7759403/replies/19645784 http://m.getsatisfaction.com/topics/7759403/replies/19638482 19645784 Kylie Charrington Ex Mills responded to "Invalid Company Information provided." 2018-07-18T06:51:46Z 2018-07-18T06:51:46Z Kylie Charrington Ex Mills http://m.getsatisfaction.com/people/9724461 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298206//platform/profilepic/_medium. kylie_charrington_ex_mills I've done that Rav - and it's all perfect in my Reckon program.<br />It doesn't carry over to the file.&nbsp; 0 http://m.getsatisfaction.com/topics/7759403/replies/19645788 http://m.getsatisfaction.com/topics/7759403/replies/19638482 19645788 Gary responded to "Invalid Company Information provided." 2018-07-18T06:54:10Z 2018-07-18T06:54:10Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 Im the same, its been there for 5 years and hasn't changed, but the govt connect part still doesnt display it<br /><span class="_wysihtml5-temp"></span> 1 http://m.getsatisfaction.com/topics/7759403/replies/19645794 http://m.getsatisfaction.com/topics/7759403/replies/19638482 19645794 Rav responded to "Invalid Company Information provided." 2018-07-18T06:56:08Z 2018-07-18T06:56:08Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh It will carry over on the next new file ie. new upload you carry out.<br /><br />It won't be an instant update but if you've done that, press Ctrl+F5 to hard refresh the browser. 0 http://m.getsatisfaction.com/topics/7759403/replies/19645800 http://m.getsatisfaction.com/topics/7759403 19645800 Gary responded to "Invalid Company Information provided." 2018-07-18T07:00:58Z 2018-07-18T07:00:58Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 worked this time&nbsp; :) ..... do we receive a confirmation once submitted 0 http://m.getsatisfaction.com/topics/7759403/replies/19645810 http://m.getsatisfaction.com/topics/7759403/replies/19645800 19645810 Rav responded to "Invalid Company Information provided." 2018-07-18T07:09:22Z 2018-07-18T07:09:22Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Go into the individual payrun itself and you'll see a ATO message at the top of the page which will show whether it's successful or requires further attention. 0 http://m.getsatisfaction.com/topics/7759403/replies/19645817 http://m.getsatisfaction.com/topics/7759403/replies/19645800 19645817 Gary responded to "Invalid Company Information provided." 2018-07-18T07:12:44Z 2018-07-18T07:12:44Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 just states SUBMITTED.&nbsp; I will check tomorrow and see what has occured 0 http://m.getsatisfaction.com/topics/7759403/replies/19645818 http://m.getsatisfaction.com/topics/7759403/replies/19645800 19645818 Gary responded to "Invalid Company Information provided." 2018-07-18T07:13:16Z 2018-07-18T07:13:16Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 ERRROR&nbsp;&nbsp; <br /><br /><p>The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.</p><p>Error message</p><ul><li>The requestId is valid, but the pull request is yet to be queued.</li></ul> 0 http://m.getsatisfaction.com/topics/7759403/replies/19645819 http://m.getsatisfaction.com/topics/7759403/replies/19645800 19645819 Gary responded to "Invalid Company Information provided." 2018-07-18T07:13:52Z 2018-07-18T07:13:52Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 the address that RECKON has is not the correct one, still&nbsp; Its out by one suburb<br /><span class="_wysihtml5-temp"></span> 0 http://m.getsatisfaction.com/topics/7759403/replies/19645822 http://m.getsatisfaction.com/topics/7759403/replies/19645800 19645822 Rav responded to "Invalid Company Information provided." 2018-07-18T07:17:41Z 2018-07-18T07:17:41Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Gary, check out this thread for info on what that message means - <a href="https://bit.ly/2Np3KYV" rel="nofollow">https://bit.ly/2Np3KYV</a> 0 http://m.getsatisfaction.com/topics/7759403/replies/19645823 http://m.getsatisfaction.com/topics/7759403/replies/19645800 19645823 Gary responded to "Invalid Company Information provided." 2018-07-18T07:17:54Z 2018-07-18T07:17:54Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 Rav, any idea on this error ? 0 http://m.getsatisfaction.com/topics/7759403/replies/19645826 http://m.getsatisfaction.com/topics/7759403/replies/19645800 19645826 Gary responded to "Invalid Company Information provided." 2018-07-18T07:19:53Z 2018-07-18T07:19:53Z Gary http://m.getsatisfaction.com/people/7113279 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10468639/Balranald-email-plain_medium.jpg gary_6807838 Thanks RAV, will check back tomorrow and see what has happened 0 http://m.getsatisfaction.com/topics/7759403/replies/19649903 http://m.getsatisfaction.com/topics/7759403 19649903 Kylie Charrington Ex Mills responded to "Invalid Company Information provided." 2018-07-20T05:31:12Z 2018-07-20T05:31:12Z Kylie Charrington Ex Mills http://m.getsatisfaction.com/people/9724461 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298206//platform/profilepic/_medium. kylie_charrington_ex_mills Hi everyone, for those who have got this upload to work... (like I think I might have just gotten it to!), once you have uploaded it I think the green strip at the top with 'Success' or similar, but is there now anywhere it is supposed to show up?&nbsp; How do I know it actually worked please?&nbsp; I would have thought it might show on the 'list' or something.&nbsp; Thanks guys.&nbsp; K 0 http://m.getsatisfaction.com/topics/7759403/replies/19650170 http://m.getsatisfaction.com/topics/7759403 19650170 Kali responded to "Invalid Company Information provided." 2018-07-20T11:04:31Z 2018-07-20T11:04:31Z Kali http://m.getsatisfaction.com/people/9612404 https://www.gravatar.com/avatar/6586d087bd9fe1d795ff32bc905faa63?d=identicon&s=55&r=PG kali_atn3l8z5jv28a Hi,<br /><br />I am having same issue - company address is entered in Payroll Premier (has been for 10+ years) but it's blank in GOV Connect? Is this why i am getting the invalid company error? I have done the company name fix as suggested in previous support note. 0