http://m.getsatisfaction.com/topics/7760778 2018 Reckon Hosted - printer not working 2018-11-11T01:57:46Z 2018-07-07T04:44:56Z 7760778 http://m.getsatisfaction.com/topics/7760778 7760778 2018 Reckon Hosted - printer not working 2018-11-11T01:57:46Z 2018-07-07T04:44:56Z Daniela http://m.getsatisfaction.com/people/9388451 https://www.gravatar.com/avatar/828b0a2fadb188e28e990abee84def31?d=identicon&s=55&r=PG daniela_1fo4un7qei4aw Since upgrading to 2018 Hosted, the only printer I can select does not actually print.&nbsp; Help please! question complete 13 10 1 comment http://m.getsatisfaction.com/topics/7760778/replies/19625865 http://m.getsatisfaction.com/topics/7760778 19625865 John Graetz responded to "2018 Reckon Hosted - printer not working" 2018-07-07T10:49:33Z 2018-07-07T10:49:33Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz Daniela.&nbsp; Have you searched this forum for people having similar issues?&nbsp; There have been many to date and many relate to a similar theme such as:<br />1.&nbsp; Have you enabled popups in your browser/s which is the first requirement to enable PDFs to print?<br />2.&nbsp; Are you aware that the first stage in any printing work is for the Reckon PDF printer?&nbsp; When the PDF is produced, you then get the option to print to your own printer.<br />So what is the only printer you can select which doesn't print - is it one of yours or one of Reckon's?<br />John L G 0 http://m.getsatisfaction.com/topics/7760778/replies/19627477 http://m.getsatisfaction.com/topics/7760778 19627477 Linda responded to "2018 Reckon Hosted - printer not working" 2018-07-08T23:43:51Z 2018-07-08T23:43:51Z Linda http://m.getsatisfaction.com/people/7590330 https://www.gravatar.com/avatar/db69e87e518ae5f7014948ebeb81b74a?d=identicon&s=55&r=PG linda_7284203 I have the same problem.&nbsp; The only printer available in the list is "Reckon Printer (redirected 23) on TS017". My printer is installed correctly on the laptop and prints perfectly from other applications.&nbsp; Please help if you can&nbsp; 0 http://m.getsatisfaction.com/topics/7760778/replies/19627480 http://m.getsatisfaction.com/topics/7760778/replies/19627477 19627480 Linda responded to "2018 Reckon Hosted - printer not working" 2018-07-08T23:50:21Z 2018-07-08T23:50:21Z Linda http://m.getsatisfaction.com/people/7590330 https://www.gravatar.com/avatar/db69e87e518ae5f7014948ebeb81b74a?d=identicon&s=55&r=PG linda_7284203 Just followed instructions re pop-ups and all good! Thanks everyone 1 http://m.getsatisfaction.com/topics/7760778/replies/19628140 http://m.getsatisfaction.com/topics/7760778/replies/19625865 19628140 Daniela responded to "2018 Reckon Hosted - printer not working" 2018-07-09T11:36:36Z 2018-07-09T11:36:36Z Daniela http://m.getsatisfaction.com/people/9388451 https://www.gravatar.com/avatar/828b0a2fadb188e28e990abee84def31?d=identicon&s=55&r=PG daniela_1fo4un7qei4aw Hello John,<br /><br />Yes I have trawled through the forum and ensured pop-ups were enabled for the site.&nbsp; I had no problems printing on 2017.&nbsp; <br /><br />When I now attempt to print, the pop up for printing appears and the only option I am offered is: Reckon Printer (redirected 54) on TS001. I used to be offered the pdf version which I used in 2017 Hosted.&nbsp; When I press print nothing happens.&nbsp; A new screen does pop up to ask me if printing was successful.&nbsp; I have clicked 'No' every time.&nbsp; Hopefully they will sort this out soon...<br /><br />Will try again shortly... fingers crossed! 0 http://m.getsatisfaction.com/topics/7760778/replies/19628150 http://m.getsatisfaction.com/topics/7760778/replies/19627477 19628150 Lin Johnson responded to "2018 Reckon Hosted - printer not working" 2018-07-09T11:45:09Z 2018-07-09T11:45:09Z Lin Johnson http://m.getsatisfaction.com/people/9191050 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11107111/photo_medium.jpg tan_johnson I have enable the pop up<br />How do I avoid having to save the print job to a file and than print.<br />Used to be able to just print without saving 1 http://m.getsatisfaction.com/topics/7760778/replies/19628324 http://m.getsatisfaction.com/topics/7760778/replies/19625865 19628324 John Graetz responded to "2018 Reckon Hosted - printer not working" 2018-07-09T13:16:13Z 2018-07-09T13:16:13Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz When you login to your company file (or at a later time), are you receiving a message "<i><b>Do you want to allow this webpage to access your clipboard"&nbsp;</b></i>and are you then clicking YES?.<br />When you press print, you should get a printer dialogue box in which you can select portrait or landscape or whether to fit on one page etc.&nbsp; The printer will be the Reckon PDF printer.&nbsp; Then when you press Print within the Print Reports box, the report starts to compile and then a&nbsp;blue background "ribbon" box should open near the top right hand side. At this time, look for for any alerts about popups needing to be enabled.&nbsp; Once the printing ribbon box does its things, the PDF should open up, ready for you to select your local printer<br />John L G 0 http://m.getsatisfaction.com/topics/7760778/replies/19677057 http://m.getsatisfaction.com/topics/7760778/replies/19627477 19677057 Kristy Matheson responded to "2018 Reckon Hosted - printer not working" 2018-08-03T22:50:28Z 2018-08-03T22:50:28Z Kristy Matheson http://m.getsatisfaction.com/people/9087958 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11069738/17022165_10154615954217561_8143690864080273703_n_medium.jpg kristy_matheson I also have this issue, when I chose the PDF convertor is tells me "Printer not activated, error code-20". Can you help woth this please? This is only since I have upgraded to 2018 R2 0 http://m.getsatisfaction.com/topics/7760778/replies/19737929 http://m.getsatisfaction.com/topics/7760778/replies/19737687 19737929 John Graetz responded to "2018 Reckon Hosted - printer not working" 2018-09-05T13:08:42Z 2018-09-05T13:08:42Z John Graetz http://m.getsatisfaction.com/people/7038273 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10572305/IMG_1548_medium.JPG john_graetz Hi Amelia.&nbsp; Which browser are you using?&nbsp; It turns out that there are different approaches that need to be taken, depending on which browser you might be using.<br />John L G 0 http://m.getsatisfaction.com/topics/7760778/replies/19851692 http://m.getsatisfaction.com/topics/7760778/replies/19625865 19851692 Lauris McVeigh responded to "2018 Reckon Hosted - printer not working" 2018-11-10T23:55:30Z 2018-11-10T23:55:30Z Lauris McVeigh http://m.getsatisfaction.com/people/9848538 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11344844/photo_medium.jpg lauris_mcveigh I think its a joke that sooooo many people have to same issue but there is nothing from Reckon to say how to fix the issue .... seriously over their time wasting hicups ! 0 http://m.getsatisfaction.com/topics/7760778/replies/19851735 http://m.getsatisfaction.com/topics/7760778/replies/19625865 19851735 Rav responded to "2018 Reckon Hosted - printer not working" 2018-11-11T01:57:46Z 2018-11-11T01:57:46Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh There is no issue.<br />If you're unable to print while using Reckon Accounts Hosted, I'd recommend taking a look at these instructions -<br /><br /><a href="https://community.reckon.com/reckon/topics/when-i-try-to-print-in-reckon-accounts-hosted-nothing-happens" rel="nofollow" title="Link: https://community.reckon.com/reckon/topics/when-i-try-to-print-in-reckon-accounts-hosted-nothing-happens"><b>When I try to print in Reckon Accounts Hosted nothing happens</b></a> 0