http://m.getsatisfaction.com/topics/7761609 SMS Notices in Glip - Option to Disable 2018-11-09T21:54:31Z 2018-07-09T15:59:15Z 7761609 http://m.getsatisfaction.com/topics/7761609 7761609 SMS Notices in Glip - Option to Disable 2018-11-09T21:54:31Z 2018-07-09T15:59:15Z John Connor http://m.getsatisfaction.com/people/9486182 https://www.gravatar.com/avatar/c522ba1b3807524e5f0ff26cdf5503b0?d=identicon&s=55&r=PG john_connor_ftbee15njr0jj Creating an annoying new feature without the ability to disable it is completely absurd. I already get plenty of notifications on my phone and the Ring Central app of text messages, so why would I need a third level of notification for that? This is beyond redundant. It is actively harmful, because it makes Glip less useful! We use Glip as an intraoffice instant messenger, and having quick access to my coworkers to message them is very important. With this completely unnecessary and distracting addition, my coworkers are being pushed off the quick-access list, and another step of having to search for them is added. We are an insurance agency, and we have thousands of clients. We get text messages regularly. This new "feature" is not helpful, it is a detriment.&nbsp;<br />This is completely the opposite of how improvements to software are supposed to be done under any theory of software engineering. This needs to be immediately escalated to be corrected in the next Glip update with a feature to turn off the SMS feature. Even the fact that I that I need to go to a "feature request" board is yet another step that I should not have to take, and will only cause further delays and frustration.<br />We have already been looking for an alternative to the Ring Central and Glip services, and I can only imagine that the problems created by this "update" will push us over the edge.&nbsp; idea 14 11 7 comment http://m.getsatisfaction.com/topics/7761609/replies/19628709 http://m.getsatisfaction.com/topics/7761609 19628709 Brandon responded to "SMS Notices in Glip - Option to Disable" 2018-07-09T16:15:34Z 2018-07-09T16:15:34Z Brandon http://m.getsatisfaction.com/people/1443144 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10603100/670197536df94469aec7b85225009dc5_medium.jpg bjsvec It sounds like you are using the desktop and/or mobile app for voice and SMS so why not turn off phone calls in Glip? &nbsp;I assume this would disable inbound SMS too (but could be wrong).<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1739744/RackMultipart20180709-53926-zwjza8-Screenshot_2018-07-09_09.13.54_inline.png?1531152892" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1739744/RackMultipart20180709-53926-zwjza8-Screenshot_2018-07-09_091354_inlinepng1531152892" /> 0 http://m.getsatisfaction.com/topics/7761609/replies/19628718 http://m.getsatisfaction.com/topics/7761609 19628718 John Connor responded to "SMS Notices in Glip - Option to Disable" 2018-07-09T16:18:49Z 2018-07-09T16:18:49Z John Connor http://m.getsatisfaction.com/people/9486182 https://www.gravatar.com/avatar/c522ba1b3807524e5f0ff26cdf5503b0?d=identicon&s=55&r=PG john_connor_ftbee15njr0jj I have been using Glip for 2 years and made no changes to the settings. This began happening on 7/6/18. The phone feature is disabled, as we have RingCentral for that, as well as cell phones and desktop phones. I have already been advised by RC employees that this is a new "feature" in Glip, and that there is not only no way to disable it, but no plans to add a method of disabling it. 0 http://m.getsatisfaction.com/topics/7761609/replies/19628749 http://m.getsatisfaction.com/topics/7761609/replies/19628718 19628749 Brandon responded to "SMS Notices in Glip - Option to Disable" 2018-07-09T16:31:10Z 2018-07-09T16:31:10Z Brandon http://m.getsatisfaction.com/people/1443144 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10603100/670197536df94469aec7b85225009dc5_medium.jpg bjsvec Well I agree you should be able to turn this off. &nbsp;I have a beef with the SMS feature in Glip too where it only shows 10 digit phone numbers and does not link or let you edit to have a name. &nbsp;This leaves my message list littered with SMS message threads that are hard to sort through.. 1 http://m.getsatisfaction.com/topics/7761609/replies/19728086 http://m.getsatisfaction.com/topics/7761609 19728086 Ryan Sloyan responded to "SMS Notices in Glip - Option to Disable" 2018-08-30T17:53:37Z 2018-08-30T17:53:37Z Ryan Sloyan http://m.getsatisfaction.com/people/9774177 https://www.gravatar.com/avatar/f3db7d9d6a586818cb531b598b82607b?d=identicon&s=55&r=PG ryan_sloyan HOW DO WE DISABLE SMS IN GLIP??? this is killing me. might have to switch to slack :(&nbsp; 0 http://m.getsatisfaction.com/topics/7761609/replies/19728098 http://m.getsatisfaction.com/topics/7761609/replies/19728086 19728098 Saadet - Community Support responded to "SMS Notices in Glip - Option to Disable" 2018-08-30T17:59:45Z 2018-08-30T17:59:45Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Ryan, our Product Team is discussing this<b><u><a href="https://community.ringcentral.com/ringcentral/topics/unlink-phone-and-ring-central-glip-option" rel="nofollow"> type of option</a></u></b>. There is no ETA but once I receive more info I will be sure to update this thread. 1 http://m.getsatisfaction.com/topics/7761609/replies/19728100 http://m.getsatisfaction.com/topics/7761609 19728100 Jacob Dunphy responded to "SMS Notices in Glip - Option to Disable" 2018-08-30T18:00:10Z 2018-08-30T18:00:10Z Jacob Dunphy http://m.getsatisfaction.com/people/9774181 https://www.gravatar.com/avatar/15f7e42059c6ee6183503d56df27ff1f?d=identicon&s=55&r=PG jacob_dunphy Thank god someone shares my frustration! I hate having clients texting me on multiple apps and calling. I want one for inter-office communication and the phone for clients! How do we disable SMS and Phone in the RingCentral Desktop App. This is insane!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />What is Slack?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7761609/replies/19728367 http://m.getsatisfaction.com/topics/7761609/replies/19728100 19728367 Ryan Sloyan responded to "SMS Notices in Glip - Option to Disable" 2018-08-30T19:45:12Z 2018-08-30T19:45:12Z Ryan Sloyan http://m.getsatisfaction.com/people/9774177 https://www.gravatar.com/avatar/f3db7d9d6a586818cb531b598b82607b?d=identicon&s=55&r=PG ryan_sloyan just like the good ol glip we love. team messaging with gifs and stuff. 0 http://m.getsatisfaction.com/topics/7761609/replies/19728382 http://m.getsatisfaction.com/topics/7761609 19728382 Marina Stambaugh responded to "SMS Notices in Glip - Option to Disable" 2018-08-30T19:51:01Z 2018-08-30T19:51:01Z Marina Stambaugh http://m.getsatisfaction.com/people/8628641 https://www.gravatar.com/avatar/27acdb14c7dff2ad54a1dc096e61c142?d=identicon&s=55&r=PG marina_stambaugh <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/have-the-option-to-disable-sms-in-glip" rel="nofollow" target="_blank">Have the option to disable SMS in Glip</a>.</em><br /><br /> In the latest release of Glip any SMS that comes into a RingCentral user's number will also display in their Glip. It would be great to have a feature that allows someone to disable this if they do not want SMS on their Glip account. 0 http://m.getsatisfaction.com/topics/7761609/replies/19728383 http://m.getsatisfaction.com/topics/7761609 19728383 Sasha Sosin responded to "SMS Notices in Glip - Option to Disable" 2018-08-30T19:51:30Z 2018-08-30T19:51:30Z Sasha Sosin http://m.getsatisfaction.com/people/9711427 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11294345/40837-0-4_medium.jpg sasha_sosin <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/option-to-disable-phone-numbers-appearing-in-the-left-pane" rel="nofollow" target="_blank">Option to disable phone numbers appearing in the left pane.</a>.</em><br /><br /> 1. US<br />2. Lead generation<br />3. Please give us an option to disable phone numbers from appearing in the left pane under "People". <br />4. I use Glip to chat with my team members and I use the texts feature in the RC Phone app to text my customers. <br />5. Mixing them together makes it confusing and cluttered. See screenshot.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749139/RackMultipart20180830-105109-ul4gez-Capture_inline.PNG?1535657973" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1749139/RackMultipart20180830-105109-ul4gez-Capture_inline.PNG?1535657973" /> 0 http://m.getsatisfaction.com/topics/7761609/replies/19728469 http://m.getsatisfaction.com/topics/7761609/replies/19728100 19728469 Sasha Sosin responded to "SMS Notices in Glip - Option to Disable" 2018-08-30T20:27:41Z 2018-08-30T20:27:41Z Sasha Sosin http://m.getsatisfaction.com/people/9711427 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11294345/40837-0-4_medium.jpg sasha_sosin Slack is a popular team messaging app. A lot of features in Glip have been taken from Slack. 0 http://m.getsatisfaction.com/topics/7761609/replies/19816462 http://m.getsatisfaction.com/topics/7761609/replies/19628718 19816462 Matthew Plummer responded to "SMS Notices in Glip - Option to Disable" 2018-10-21T20:15:29Z 2018-10-21T20:15:29Z Matthew Plummer http://m.getsatisfaction.com/people/7436600 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10490659/318624_2244718356196_2009308956_n_medium.jpg matthew_plummer I agree. This could be a great feature if sms were in their own section and displayed by name. 0 http://m.getsatisfaction.com/topics/7761609/replies/19816467 http://m.getsatisfaction.com/topics/7761609/replies/19728382 19816467 Matthew Plummer responded to "SMS Notices in Glip - Option to Disable" 2018-10-21T20:22:25Z 2018-10-21T20:22:25Z Matthew Plummer http://m.getsatisfaction.com/people/7436600 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10490659/318624_2244718356196_2009308956_n_medium.jpg matthew_plummer Your administrator has the option to deactivate telephony services in your organization's Glip. This will eliminate not only sms but also phone/voicemail integration in Glip. 0 http://m.getsatisfaction.com/topics/7761609/replies/19850495 http://m.getsatisfaction.com/topics/7761609 19850495 Aloia McKinnon responded to "SMS Notices in Glip - Option to Disable" 2018-11-09T20:47:17Z 2018-11-09T20:47:17Z Aloia McKinnon http://m.getsatisfaction.com/people/9847623 https://www.gravatar.com/avatar/5d782518f43ff91f06bd4832342bccf0?d=identicon&s=55&r=PG zhao_fvz0gb0mxnjg <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/request-option-to-disable-sms-on-ringcentral-glip" rel="nofollow" target="_blank">REQUEST//Option to disable SMS on RingCentral (GLIP)</a>.</em><br /><br /> Please offer an option to disable to sms from showing up on the left hand pane of RingCentral (GLIP). This "new"&nbsp;feature is redundant and personally an eyesore. We use RingCentral (Phone) for that purpose. Additionally, why did you guys name two products with the same name? It used to be called GLIP, but now it's called RingCentral APP. RingCentral is now called RingCentral Phone. This even creates confusion when speaking to customer service. Why&nbsp;create an update with nonsensical redundancy and the renaming of two separate products? This doesn't create a better brand nor product recognition, but rather confusion!WHY!?<br alt="" name="" rel="" target="" title="" type="" value="" /> 1 Confused and frustrated. http://m.getsatisfaction.com/topics/7761609/replies/19850601 http://m.getsatisfaction.com/topics/7761609/replies/19850495 19850601 Matthew Plummer responded to "SMS Notices in Glip - Option to Disable" 2018-11-09T21:54:31Z 2018-11-09T21:54:31Z Matthew Plummer http://m.getsatisfaction.com/people/7436600 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10490659/318624_2244718356196_2009308956_n_medium.jpg matthew_plummer As an administrator, you can turn off the telephony features in the new RingCentral App for everyone in your organization, which will eliminate the SMS under People. But, I think that SMS messages should just be placed in their own group, with contact names listed rather than just the phone numbers, and you should be able to open the SMS conversation up to other users or an entire team in your organization. This would allow coverage for individuals by admins or partners when they are out of the office. 0