http://m.getsatisfaction.com/topics/7761902 STP error message "Request was incorrectly Formatted or was missing required items" 2018-07-27T01:52:45Z 2018-07-10T03:47:40Z 7761902 http://m.getsatisfaction.com/topics/7761902 7761902 STP error message "Request was incorrectly Formatted or was missing required items" 2018-07-27T01:52:45Z 2018-07-10T03:47:40Z Amanda Gebauer http://m.getsatisfaction.com/people/9721126 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11296901//platform/profilepic/_medium. amanda_gebauer Hi, Can anyone advise me on my problem with STP please. When trying to send a payrun I completed yesterday to "send to Govconnect STP" I get the error message "Request was incorrectly Formatted or was missing required items" problem 6 5 1 comment http://m.getsatisfaction.com/topics/7761902/replies/19635986 http://m.getsatisfaction.com/topics/7761902 19635986 Andrew Grim Graham responded to "STP error message "Request was incorrectly Formatted or was missing required items"" 2018-07-12T22:54:18Z 2018-07-12T22:54:18Z Andrew Grim Graham http://m.getsatisfaction.com/people/9724370 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298160//platform/profilepic/_medium. andrew_grim_graham i have the same error any fixes? 0 http://m.getsatisfaction.com/topics/7761902/replies/19636108 http://m.getsatisfaction.com/topics/7761902 19636108 Rav responded to "STP error message "Request was incorrectly Formatted or was missing required items"" 2018-07-12T23:55:45Z 2018-07-12T23:55:45Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi guys,<br />Are you both using Reckon One?<br /><br />Are there any other errors during the process that you come across or just the "Request was incorrectly Formatted or was missing required items"? 0 http://m.getsatisfaction.com/topics/7761902/replies/19636320 http://m.getsatisfaction.com/topics/7761902/replies/19636108 19636320 Andrew Grim Graham responded to "STP error message "Request was incorrectly Formatted or was missing required items"" 2018-07-13T01:59:12Z 2018-07-13T01:59:12Z Andrew Grim Graham http://m.getsatisfaction.com/people/9724370 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11298160//platform/profilepic/_medium. andrew_grim_graham im using reckon one, at thats the only error i am getting at the moment 0 http://m.getsatisfaction.com/topics/7761902/replies/19636747 http://m.getsatisfaction.com/topics/7761902/replies/19636108 19636747 Amanda Gebauer responded to "STP error message "Request was incorrectly Formatted or was missing required items"" 2018-07-13T09:40:38Z 2018-07-13T09:40:38Z Amanda Gebauer http://m.getsatisfaction.com/people/9721126 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11296901//platform/profilepic/_medium. amanda_gebauer I’m also using reckon one and it’s the only error message I am getting also.<br /> I rang support Wednesday and they were going to look into it further for me, however I haven’t heard back from them 0 http://m.getsatisfaction.com/topics/7761902/replies/19661028 http://m.getsatisfaction.com/topics/7761902/replies/19636108 19661028 Nina Halifax responded to "STP error message "Request was incorrectly Formatted or was missing required items"" 2018-07-26T08:35:53Z 2018-07-26T08:35:53Z Nina Halifax http://m.getsatisfaction.com/people/9737747 https://www.gravatar.com/avatar/eb17dbf547ea77e3e820cf848d24cf75?d=identicon&s=55&r=PG nina_halifax Have you heard from them yet Amanda. Reckon Support is not very supporting! Can't get through to them on their helpline! 0 http://m.getsatisfaction.com/topics/7761902/replies/19662657 http://m.getsatisfaction.com/topics/7761902/replies/19636108 19662657 Simon Hutchinson responded to "STP error message "Request was incorrectly Formatted or was missing required items"" 2018-07-27T01:52:45Z 2018-07-27T01:52:45Z Simon Hutchinson http://m.getsatisfaction.com/people/8164484 https://www.gravatar.com/avatar/bfe6853281542ce7d686ecc8bf877245?d=identicon&s=55&r=PG simon_hutchinson_7849362 hi all, typically this can mean that the company details are not matching what is in our database for your company for STP<br /><br />Please ensure you have signed up for govconnect. The most common problem after this is that the business name in govconnect is capitalised (eg TEST) but in the book details it is not<br /><br />So if your company name is Test Pty Ltd in GovConnect it would be TEST PTY LTD and your legal name in the book details hsould be TEST PTY LTD. Also ensure that the branch number and ABN match as well 0