http://m.getsatisfaction.com/topics/7762640 Incoming calls are skipping users in call queue 2018-07-13T15:53:27Z 2018-07-11T14:36:23Z 7762640 http://m.getsatisfaction.com/topics/7762640 7762640 Incoming calls are skipping users in call queue 2018-07-13T15:53:27Z 2018-07-11T14:36:23Z Katherine Birchenough http://m.getsatisfaction.com/people/9722781 https://www.gravatar.com/avatar/8e97571fbca93826977bb0bb681d3fad?d=identicon&s=55&r=PG katherine_birchenough For several months we have had intermittent problems with calls skipping users in the queue, or skipping everyone and going straight to voicemail. Settings have been verified as correct by Ring Central, the internet connection is fast, no issues from that end. Why is this happening? question complete 3 3 2 comment http://m.getsatisfaction.com/topics/7762640/replies/19637014 http://m.getsatisfaction.com/topics/7762640 19637014 Saadet - Community Support responded to "Incoming calls are skipping users in call queue" 2018-07-13T13:56:22Z 2018-07-13T13:56:22Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Katherine,<br /><br />Have you checked to see if the Users in the Call Queue have DND set on either their deskphone, softphone, mobile app, or the online portal? 0 http://m.getsatisfaction.com/topics/7762640/replies/19637243 http://m.getsatisfaction.com/topics/7762640/replies/19637014 19637243 Katherine Birchenough responded to "Incoming calls are skipping users in call queue" 2018-07-13T15:44:55Z 2018-07-13T15:44:55Z Katherine Birchenough http://m.getsatisfaction.com/people/9722781 https://www.gravatar.com/avatar/8e97571fbca93826977bb0bb681d3fad?d=identicon&s=55&r=PG katherine_birchenough What is DND? 0 http://m.getsatisfaction.com/topics/7762640/replies/19637267 http://m.getsatisfaction.com/topics/7762640/replies/19637014 19637267 Saadet - Community Support responded to "Incoming calls are skipping users in call queue" 2018-07-13T15:53:27Z 2018-07-13T15:53:27Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Do Not Disturb :)&nbsp;<br /><br /><b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/4591" rel="nofollow">Mobile App</a><br /><br /><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/Deskphones-Polycom-Phones-Using-the-Do-Not-Disturb-DND-feature-RingCentral" rel="nofollow" title="Link: https://success.ringcentral.com/articles/RC_Knowledge_Article/Deskphones-Polycom-Phones-Using-the-Do-Not-Disturb-DND-feature-RingCentral">Polycom Phone</a><br /><br /><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/Deskphones-Cisco-Phones-Using-Do-Not-Disturb-DND" rel="nofollow">Cisco Phone</a><br /><br /><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/3770" rel="nofollow" title="Link: https://success.ringcentral.com/articles/RC_Knowledge_Article/3770">Softphone (RC Phone for Windows/Mac)</a><br /><br />Online Portal Option:<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740657/14747-1due4t0_inline.png?1531497198" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740657/14747-1due4t0_inline.png?1531497198" /><br /></u></b> 0