http://m.getsatisfaction.com/topics/7762762 Slides Forever - Open Video Device Failed! 2018-07-12T16:07:09Z 2018-07-11T18:51:23Z 7762762 http://m.getsatisfaction.com/topics/7762762 7762762 Slides Forever - Open Video Device Failed! 2018-07-12T16:07:09Z 2018-07-11T18:51:23Z JennyB http://m.getsatisfaction.com/people/9723025 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11297674/5bw2oHRp_normal_medium.jpg jennyb_hlc81hfb3lfeo Slides forever model running on Windows 10. - followed the instructions, downloaded the software, and the device connects to my computer and is recognised. But when I click on the launch image scan icon I get the pop up window which states - Open Video Device Failed. when I press ok on the pop up It then opens but its blank! problem active 1 2 1 comment windows 10 support http://m.getsatisfaction.com/topics/7762762/replies/19635208 http://m.getsatisfaction.com/topics/7762762 19635208 Bill R. responded to "Slides Forever - Open Video Device Failed!" 2018-07-12T16:07:09Z 2018-07-12T16:07:09Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Jenny,<br /><br />Thanks for posting. Sorry you're having issues with your scanner.&nbsp;<br /><br />Have you tried using your scanner on another computer, and can you confirm that the scanner is connected and powered before you launch the software? I would recommend testing this on another computer running Windows 7 or 8 if you can, as the software is not officially supported for use on Windows 10 at this time.&nbsp; 0