http://m.getsatisfaction.com/topics/7762826 Unable to hear voice prompts from my Plunge 2018-07-13T18:21:30Z 2018-07-11T20:58:11Z 7762826 http://m.getsatisfaction.com/topics/7762826 7762826 Unable to hear voice prompts from my Plunge 2018-07-13T18:21:30Z 2018-07-11T20:58:11Z Rafel Melendez http://m.getsatisfaction.com/people/9723141 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11297713/photo_medium.jpg rafel_melendez Hi, green light is turn on and the bluetooth is blinking. I try to turn it off and it don't work. problem active 4 2 1 comment http://m.getsatisfaction.com/topics/7762826/replies/19633818 http://m.getsatisfaction.com/topics/7762826 19633818 Rafel Melendez responded to "Unable to hear voice prompts from my Plunge" 2018-07-11T21:00:43Z 2018-07-11T21:00:43Z Rafel Melendez http://m.getsatisfaction.com/people/9723141 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11297713/photo_medium.jpg rafel_melendez any way to reset this thing? <br /> the product is a ION SURF 0 http://m.getsatisfaction.com/topics/7762826/replies/19635026 http://m.getsatisfaction.com/topics/7762826 19635026 Bill R. responded to "Unable to hear voice prompts from my Plunge" 2018-07-12T14:28:52Z 2018-07-12T14:28:52Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Rafel,<br /><br />Thanks for posting. <br /><br />I'm a little confused by your inquiry. Are you trying to turn off the Bluetooth connection on the speaker, or are you trying to turn the speaker off altogether? What isn't working, specifically? 0 http://m.getsatisfaction.com/topics/7762826/replies/19635906 http://m.getsatisfaction.com/topics/7762826 19635906 Rafel Melendez responded to "Unable to hear voice prompts from my Plunge" 2018-07-12T22:04:58Z 2018-07-12T22:04:58Z Rafel Melendez http://m.getsatisfaction.com/people/9723141 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11297713/photo_medium.jpg rafel_melendez Hi, the problem, the normal use is when I turn on the equipment it said turn it on, and then pairing to cel. Now is not saying any advise that is pairing the equipment to the cell. And when I try to turn it off it doesn't turn off, the bluetooth light remains blinking and I can't turn it on. Also when I turn off the bluetooth of my cell phone the SURF doesn't give any advice that the equipment was unpaired from the equipment. <br /><br /> I'm looking for a way to reset the equipment so it operate the way it work when I paired the first time. <br /><br /> Thanks for any help and your prompt response. 0 http://m.getsatisfaction.com/topics/7762826/replies/19637541 http://m.getsatisfaction.com/topics/7762826 19637541 Bill R. responded to "Unable to hear voice prompts from my Plunge" 2018-07-13T18:21:30Z 2018-07-13T18:21:30Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from: <br /><br /> • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a rel="nofollow">ION Audio Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu. <br /><br /> <i>or</i> <br /><br /> • For quicker support, call your nearest <a href="http://www.ionaudio.com/support" rel="nofollow">Support Office</a> or <a href="http://www.ionaudio.com/support" rel="nofollow">International Distributor</a>. <br /><br /> <i>Make sure to reference or link this thread to help out the support team.</i> <br /><br /> I hope this helps! Let me know if you have any additional questions. 0