http://m.getsatisfaction.com/topics/7762866 Settings RingCentral Office 365 Integration 2018-07-19T13:58:54Z 2018-07-11T22:32:27Z 7762866 http://m.getsatisfaction.com/topics/7762866 7762866 Settings RingCentral Office 365 Integration 2018-07-19T13:58:54Z 2018-07-11T22:32:27Z KHAKH http://m.getsatisfaction.com/people/8784146 https://www.gravatar.com/avatar/61622ec9950350d45c056194ec42de51?d=identicon&s=55&r=PG khakh I added the RingCentral for Office 365 Chrome extension so that I can make calls on the same webpage as my emails. I have a few setting questions:<br /><br />1. How do I change the ring/sound settings? On one computer the ring is too loud and on the other computer you can't hear the ring or the other person on the line. The computer and headset volume is at 100%<br /><br />2. Is there a way to log in and out of the queue through office 365?<br /><br />3. Is there a way to display which queue the caller is calling from? question awaiting_customer_response awaiting_customer_response active 3 2 1 comment http://m.getsatisfaction.com/topics/7762866/replies/19637917 http://m.getsatisfaction.com/topics/7762866 19637917 Saadet - Community Support responded to "Settings RingCentral Office 365 Integration" 2018-07-13T21:50:20Z 2018-07-13T21:50:20Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey KHAKH,<br /><br />1) Have you checked the Operating System's Sound preferences on each machine?<br /><br />2) Are you referring to logging in as the queue's extension?<br /><br />3) I haven't tested it but under your extension, you can select to have the Caller ID Display to show the number the person dialed to get to you. Curious if it works for you!<br />It's under Call Handling &amp; Forwarding -&gt; Settings -&gt; Incoming Call Information<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740719/15708-bsthmp_inline.png?1531518579" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740719/15708-bsthmp_inline.png?1531518579" /> 0 http://m.getsatisfaction.com/topics/7762866/replies/19644495 http://m.getsatisfaction.com/topics/7762866/replies/19637917 19644495 KHAKH responded to "Settings RingCentral Office 365 Integration" 2018-07-17T17:11:33Z 2018-07-17T17:11:33Z KHAKH http://m.getsatisfaction.com/people/8784146 https://www.gravatar.com/avatar/61622ec9950350d45c056194ec42de51?d=identicon&s=55&r=PG khakh 1) Yes, speakers and mic are set up to the attached headset set up at 100% volume. The sound works with all programs or websites. However, I'm still unable to adjust the volume on the RingCentral add-in.&nbsp;<br /><br />2) Yes<br /><br />3) Thanks will test this out 0 http://m.getsatisfaction.com/topics/7762866/replies/19648311 http://m.getsatisfaction.com/topics/7762866/replies/19637917 19648311 Saadet - Community Support responded to "Settings RingCentral Office 365 Integration" 2018-07-19T13:58:54Z 2018-07-19T13:58:54Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey KHAKH,<br /><br />Have you tried experimenting with your Sound settings on your machine? Try right clicking on your speaker and then go to the Communications tab. I'm curious if making any of these changes will help.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741625/28613-uo71cj_inline.png?1532008663" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741625/28613-uo71cj_inline.png?1532008663" /><br /><br />Now, regarding if you can log in as a Call Queue, I am not sure. Do you have an option when logging in, to add an extension number? 0