http://m.getsatisfaction.com/topics/7763341 Call information/log disappears quickly from Salesforce softphone when call is hung up 2018-07-13T18:31:30Z 2018-07-12T21:10:14Z 7763341 http://m.getsatisfaction.com/topics/7763341 7763341 Call information/log disappears quickly from Salesforce softphone when call is hung up 2018-07-13T18:31:30Z 2018-07-12T21:10:14Z Sean Alloway http://m.getsatisfaction.com/people/9724308 https://www.gravatar.com/avatar/6ccbd5c03dcf64fd8c44848e8582436e?d=identicon&s=55&r=PG sean_alloway With the Salesforce (Lightning) integration of Ring Central, whenever a call is disconnected, the call information in the softphone disappears instantly, even if you are in the middle of typing notes. About 4 seconds later, the last call window appears but it is rolled up. It my understanding that the call window/information should remain up, at least until you click save.&nbsp;<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740490/RackMultipart20180712-116730-1vnxt62-call_inline.png?1531429758" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740490/RackMultipart20180712-116730-1vnxt62-call_inlinepng1531429758" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740491/RackMultipart20180712-68689-er3m4g-disappear_inline.png?1531429766" /> question complete 1 2 1 comment http://m.getsatisfaction.com/topics/7763341/replies/19637566 http://m.getsatisfaction.com/topics/7763341 19637566 Jitender Kumar responded to "Call information/log disappears quickly from Salesforce softphone when call is hung up" 2018-07-13T18:31:30Z 2018-07-13T18:31:30Z Jitender Kumar http://m.getsatisfaction.com/people/7702670 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10613933/14dd2ca_medium.jpg jitender_kumar_7396331 Hello Sean,&nbsp;<br />Your observation is correct. We totally understand it is not the ideal user experience.&nbsp; We are aware of the issue and we have not been able to fix in the current version due to a technical limitation of call status changing but we made sure that the notes typed in are saved and available in the call that was completed.&nbsp; The good news is that we are improving this UX in our next generation Salesforce app.&nbsp; The app should be available for our beta users in late Q3 and generally available towards the end of the year&nbsp;&nbsp; 1