Confirming Appointments by SMS 2018-07-13T05:06:25Z 2018-07-13T05:06:25Z 7763488 7763488 Confirming Appointments by SMS 2018-07-13T05:06:25Z 2018-07-13T05:06:25Z Steven steven_7107276 Front Desk makes it easy to automatically change appointment statuses when clients respond to SMS appointment reminders. For Front Desk users that require a <i>Yes</i> reply to an SMS appointment reminder to confirm an appointment, this is a great tool that can be used to automatically change the appointment status to <i>Confirmed</i>. If your preference is not to request a confirmation for appointments, you may consider this for new&nbsp;patient, extended or long appointments when a no-show can have an impact on a practitioner’s work efficiency.&nbsp;<br /><br />To set this up, make sure you have a <i>Confirmed</i> appointment status in your system. To do this, go to<b> System Information &gt; Statuses</b> and create a <i>Confirmed</i> appointment status if needed.<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740549/14896-1l6nnyt_inlinepng1531458028" /><br /><br />To enable Front Desk to automatically change an appointment status when receiving an SMS reply, go to <b>System &gt; Standard SMS Replies</b>.<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740550/1165-13q2lb_inlinepng1531458090" /><br /><br />Create a Standard SMS Reply by clicking <b>Add</b> and then set up what reply Front Desk should be expecting e.g. <i>Yes</i> and what you would like the Appointment Status to be changed to <i>Confirmed</i>.<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740551/26861-xx84xx_inlinepng1531458135" /><br /><br />Edit your SMS Appointment Reminder template to include instructions for your patient when replying by going to <b>System &gt; Standard Message &gt; Standard SMS</b>.<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740552/14896-33x5qq_inlinepng1531458168" /><br /><br />Best practice is to have an alternative to the client replying <i>Yes</i>, however, you don’t want a patient to take the easy option to cancel by SMS. We suggest that you make the alternative option rescheduling by calling the practice, as per the example below.&nbsp;<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740553/14896-np9jb7_inlinepng1531458255" /><br /><br />When a patient replies <i>Yes</i> their appointment status will now automatically turn to <i>Confirmed</i> and you will see the appointment status colour (on the left of the appointment) change in your appointment book.<br /><br />Status: Patient Not Confirmed<br /><br /><img src="" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1740554/12411-oztxnz_inlinepng1531458295" /><br />Status: Confirmed<br /><br /><img src="" /><br /><br />By default, Front Desk has an appointment status labelled <i>Patient Not Arrived</i>. You may consider changing this to <i>Patient Not Confirmed</i> when requesting appointment confirmations. article 0 1 1 create