http://m.getsatisfaction.com/topics/7763526 Payslips not emailing in Payroll Premier 2018/19 2018-07-30T06:36:28Z 2018-07-13T07:46:25Z 7763526 http://m.getsatisfaction.com/topics/7763526 7763526 Payslips not emailing in Payroll Premier 2018/19 2018-07-30T06:36:28Z 2018-07-13T07:46:25Z Belinda http://m.getsatisfaction.com/people/8323426 https://www.gravatar.com/avatar/172b99b4ce4cd317f7122baeae888c4d?d=identicon&s=55&r=PG belinda_8008141 Since we upgraded to Payroll Premier 2018/19 I am not able to email payslips from within the software.&nbsp; I keep getting 'Sending Email Fail' on screen.<br />Does anyone know what is causing this? problem 7 5 2 comment http://m.getsatisfaction.com/topics/7763526/replies/19636688 http://m.getsatisfaction.com/topics/7763526 19636688 Caroline Suhardjono responded to "Payslips not emailing in Payroll Premier 2018/19" 2018-07-13T08:08:57Z 2018-07-13T08:08:57Z Caroline Suhardjono http://m.getsatisfaction.com/people/9715580 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11294608/photo_medium.jpg caroline_suhardjono It happened to me. But then I closed my outlook. <br /> Close the payslip report. Create again and when clicked the email button— untick the Select none button then tick it again. <br /> Clicken send email... ans it works. <br /> After all sent, open the outlook and in sent email folder all payslips were listed there successfully. 1 http://m.getsatisfaction.com/topics/7763526/replies/19636713 http://m.getsatisfaction.com/topics/7763526 19636713 Kylie responded to "Payslips not emailing in Payroll Premier 2018/19" 2018-07-13T08:43:14Z 2018-07-13T08:43:14Z Kylie http://m.getsatisfaction.com/people/9377946 https://www.gravatar.com/avatar/89d5c1db94ee812cbcb9f65075f1b385?d=identicon&s=55&r=PG kylie_6xucdfl2xkopd Yes keep outlook closed when you go to send them and it should work. 1 http://m.getsatisfaction.com/topics/7763526/replies/19636725 http://m.getsatisfaction.com/topics/7763526 19636725 Belinda responded to "Payslips not emailing in Payroll Premier 2018/19" 2018-07-13T08:56:42Z 2018-07-13T08:56:42Z Belinda http://m.getsatisfaction.com/people/8323426 https://www.gravatar.com/avatar/172b99b4ce4cd317f7122baeae888c4d?d=identicon&s=55&r=PG belinda_8008141 Success!&nbsp; Payslips are now sent.&nbsp; Thanks for that.<br />HOWEVER, now I can't open Outlook.&nbsp; I keep getting a 'Sorry we're having trouble starting Outlook ....' error message.<br />Does anyone know what is causing this conflict?&nbsp; Because if I have to restart my computer every time I process wages will get very painful. 0 http://m.getsatisfaction.com/topics/7763526/replies/19645825 http://m.getsatisfaction.com/topics/7763526/replies/19636725 19645825 Belinda responded to "Payslips not emailing in Payroll Premier 2018/19" 2018-07-18T07:19:12Z 2018-07-18T07:19:12Z Belinda http://m.getsatisfaction.com/people/8323426 https://www.gravatar.com/avatar/172b99b4ce4cd317f7122baeae888c4d?d=identicon&s=55&r=PG belinda_8008141 Hi.&nbsp; Is there any updates on the above?&nbsp; Having to restart my computer every time I process wages really isn't going to work going forward.Cheers 0 http://m.getsatisfaction.com/topics/7763526/replies/19662712 http://m.getsatisfaction.com/topics/7763526/replies/19636725 19662712 Belinda responded to "Payslips not emailing in Payroll Premier 2018/19" 2018-07-27T02:53:25Z 2018-07-27T02:53:25Z Belinda http://m.getsatisfaction.com/people/8323426 https://www.gravatar.com/avatar/172b99b4ce4cd317f7122baeae888c4d?d=identicon&s=55&r=PG belinda_8008141 Hi, I am still experiencing the above issue.&nbsp; I have to restart my computer in order to be able to open Outlook again every time I email payslips from Payroll Premier.<br /><br />I produce multiple pay runs a month. 0 http://m.getsatisfaction.com/topics/7763526/replies/19662753 http://m.getsatisfaction.com/topics/7763526/replies/19636725 19662753 Kylie Stewart responded to "Payslips not emailing in Payroll Premier 2018/19" 2018-07-27T03:35:07Z 2018-07-27T03:35:07Z Kylie Stewart http://m.getsatisfaction.com/people/9162934 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11097213/16708549_1386515431410534_5614561608593335694_n_medium.jpg kylie_stewart_cr7cqviu9gd9w Hi Belinda,<br /><br />I have had the same problem and it resolved after I changed the 'Preferred Send Form Method' to Both within each of our employees file.&nbsp; For some reason it only happened when that was set to 'Email' in Outlook 16.&nbsp; Maybe this will help you out also.&nbsp; I suggest restarting Reckon after to make sure the changes stick lol.. 0 http://m.getsatisfaction.com/topics/7763526/replies/19666934 http://m.getsatisfaction.com/topics/7763526/replies/19636725 19666934 Belinda responded to "Payslips not emailing in Payroll Premier 2018/19" 2018-07-30T06:36:28Z 2018-07-30T06:36:28Z Belinda http://m.getsatisfaction.com/people/8323426 https://www.gravatar.com/avatar/172b99b4ce4cd317f7122baeae888c4d?d=identicon&s=55&r=PG belinda_8008141 Hi Kylie, thanks for the suggestion, however, I already have it set to 'both' for all staff members so sadly that fix won't work for me. 0