R10.11 update 2018-08-13T03:01:40Z 2018-07-17T16:17:42Z 7765394 7765394 R10.11 update 2018-08-13T03:01:40Z 2018-07-17T16:17:42Z John Adams johncadams R10.11 Update subscription 2018 for windows did not fix the problem R10.10 created.&nbsp; After loading update the Home page says I have 12 uncategorized transactions.&nbsp; Clicking on the link - there are none unless I select "all dates." And then there are 68 alleged uncategorized transactions going back 12 years.&nbsp; None of the 68 transactions are uncategorized.&nbsp; The transactions are all cash transfers from investment accounts to my bank accounts. problem errors_troubleshooting_non_olb errors_troubleshooting_non_olb, installing_and_updating, bank_accounts_downloading_and_categorizing, windows pending 87 18 6 comment 19644402 Zach responded to "R10.11 update" 2018-07-17T16:29:01Z 2018-07-17T16:29:01Z Zach zach_5923370 I'm also getting data file corruption with 10.11 just like I did with 10.10. There is no way for us to roll back unless you pull these updates from your server. Please fix asap! 0 19644413 John Adams responded to "R10.11 update" 2018-07-17T16:31:46Z 2018-07-17T16:31:46Z John Adams johncadams I would add that I spent several&nbsp; hours with Quicken Chat support after the R10.10 update debacle to no avail.&nbsp; Deleting the transactions partially reverses the transaction - erroneously places money back into the investment account and still shows the money transferred to the bank accounts.&nbsp; I now have to go through the effort of deleting the Quicken program and reinstalling (hopefully) to R9.34 and utilizing a backed up data file.&nbsp; I did this several days ago after download and install or R10.10.&nbsp; I don't know what to do - Quicken support shows no knowledge of this problem.&nbsp; We tried data file repair to no avail.&nbsp; Frustrated Quicken jumps on a freezing problem but does not fix previously reported file corruption problem both posted on this forum and reported to Quicken support 0 19644450 Zach responded to "R10.11 update" 2018-07-17T16:46:57Z 2018-07-17T16:46:57Z Zach zach_5923370 I will warn you that I did the same thing with phone and chat support before they pulled 10.10. Because they have not pulled 10.11 yet, you will not be able to reinstall and get 9.34. It will automatically update to 10.11 during the install. We are stuck until they pull 10.11. 0 19644460 UKR responded to "R10.11 update" 2018-07-17T16:49:41Z 2018-07-17T16:49:41Z UKR ukr_8027544 A 9.34 Mondo Patch file is available here: <a href="" rel="nofollow" target="_blank"></a> 0 19644466 Dan Glynhampton responded to "R10.11 update" 2018-07-17T16:52:14Z 2018-07-17T16:52:14Z Dan Glynhampton dan_glynhampton You can download the 9.34 patch from here. <br /><br /> <a href="" rel="nofollow"></a><br /><br /> Disconnect your PC from the internet whilst you uninstall and reinstall Quicken to prevent it updating to the latest release, the apply the patch and you’re back at 9.34. <br /><br /> Make sure your Windows UAC settings are at default or higher so that installations are not allowed without your consent, then you can prevent Quicken automatically applying the 10.11 patch again. 1 19644500 Zach responded to "R10.11 update" 2018-07-17T17:14:22Z 2018-07-17T17:14:22Z Zach zach_5923370 thanks. I'm doing everything via RDP but I'll pull my network cable and install 9.34 when I get home. I created a system restore checkpoint before applying 10.11 because of the problems with 10.10 but it won't restore successfully for some reason. Good to know there is another way to go back. 0 19644506 John Adams responded to "R10.11 update" 2018-07-17T17:17:08Z 2018-07-17T17:17:08Z John Adams johncadams Will the 9.34 Mondo Patch revert 10.11 back to 9.34? 0 19644523 John Adams responded to "R10.11 update" 2018-07-17T17:24:15Z 2018-07-17T17:24:15Z John Adams johncadams Does Quicken monitor this forum?&nbsp; How many times per year do we run in to problems created by Quicken updates and then receive letters from the CEO stating how committed Quicken is to it's customers? 0 19644837 Walter responded to "R10.11 update" 2018-07-17T19:54:09Z 2018-07-17T19:54:09Z Walter walter_holliday_7kdx80k763naz Yes it will 0 19644846 Quicken Kathryn responded to "R10.11 update" 2018-07-17T19:59:23Z 2018-07-17T19:59:23Z Quicken Kathryn quicken_kathryn Hi All,<br />In relation to the file corruption: this is typically not caused by a release (if it was, it would likely happen to most users who install the patch).&nbsp; Rather, the installation of the patch has exposed file corruption that already exists in the data file.&nbsp; If you experience issues like transactions disappearing or categories being changed after a patch, the best thing to do is validate the data file (go to File &gt; File Operations &gt; Validate).&nbsp;&nbsp;<br /><br />@John Adams: In reviewing your support contacts, it looks like you attempted to validate your file, however, the validation process would not complete--is that correct?&nbsp; This could indicate that your current file cannot be repaired.&nbsp; You may want to try restoring backups of your file and validating those one by one until the validation process is able to complete, then use that file moving forward.<br /><br />Hope this helps,<br />Quicken Kathryn 0 19644921 markus1957 responded to "R10.11 update" 2018-07-17T20:32:09Z 2018-07-17T20:32:09Z markus1957 markus1957 On the other hand if the new release corrupts a backup file that was working under the prior release, it is the new software release causing the corruption. Open a copy of a good backup file. If it too is corrupted, then it is the new release. If it works fine, your just "unlucky". If there are lots of unlucky users, it's probably the software.<br /><br />[Edited: inaccurate] 2 19644933 John Adams responded to "R10.11 update" 2018-07-17T20:40:02Z 2018-07-17T20:40:02Z John Adams johncadams Validation did complete with a laundry list (log file) of so called not categorized stock transactions and money transferred from investment accounts to my checking accounts - and with indication of over 110 that I'm requested to manually change.&nbsp; The log says it "Removed 1158 qel records for payments not in register and removed 310 qel records for transfers not in register.&nbsp; These go back to 2001 and is mind boggling because I don't know what this means and a backup the data file works fine and shows the correct categories when run with 9.34.&nbsp; I've set up&nbsp; 9.34 on a second PC running a backed copy of the data file - it runs correctly without any of the problems depicted on log file file that I believe has been corrupted by R10.10 in spite of what you say.&nbsp; Am I to understand that I'm to work hours correcting data so that it will run properly on 10.11 that runs fine on 9.34? 0 19645046 Snowman responded to "R10.11 update" 2018-07-17T21:49:05Z 2018-07-17T21:49:05Z Snowman fred_fisher_5156973 Can you validate the 9.34 file with no errors?&nbsp; If so then its 10.10 if not the corruption was already present before 10.10. 0 19645056 Quicken Kathryn responded to "R10.11 update" 2018-07-17T21:54:06Z 2018-07-17T21:54:06Z Quicken Kathryn quicken_kathryn @markus1957 - it could also mean that there is database damage going back further than the most recent version of the file; if numerous users report that there's an issue with a release corrupting files, then we dig into what that release is doing to cause the issue (just as we did when we pulled the 10.10 release, which caused unexpected crashes).&nbsp; If there are only a few users, unfortunately, the root cause is typically file corruption. 0 19645065 John Adams responded to "R10.11 update" 2018-07-17T21:59:08Z 2018-07-17T21:59:08Z John Adams johncadams I've tried a second backup copy that worked fine with the 9.34 version - but has the problems stated below with the 10.11.&nbsp; <br />&nbsp; 0 19645068 Quicken Kathryn responded to "R10.11 update" 2018-07-17T22:01:55Z 2018-07-17T22:01:55Z Quicken Kathryn quicken_kathryn @John Adams do you mean that you've run the validate on your file with 9.34, or that you're not seeing the same issues in the 9.34 backup as you are with 10.11? 0 19645073 John Adams responded to "R10.11 update" 2018-07-17T22:08:18Z 2018-07-17T22:08:18Z John Adams johncadams So if I am the only one whose data file ran accurately and balanced up until 10.10 - I've been for years running a corrupted file?&nbsp; Does not make sense to me.&nbsp; 0 19645105 Quicken Kathryn responded to "R10.11 update" 2018-07-17T22:27:10Z 2018-07-17T22:27:10Z Quicken Kathryn quicken_kathryn @John Adams I know it does seem strange, but data corruption can exist under the surface until something specific in an update brings these issues out.&nbsp; I'd suggest validating a backup in 9.34 and seeing what results the validation gives you; it will likely be similar to what you've seen with the validation in 10.11.&nbsp; If the file validates without any issues, then I'd be very interested in getting a sanitized copy of your data file for our engineers to take a look at, if you're willing to share--<br /><br />Thanks,<br />Quicken Kathryn 0 19645124 John Adams responded to "R10.11 update" 2018-07-17T22:38:51Z 2018-07-17T22:38:51Z John Adams johncadams OK - validated on 9.34 and got same same errors as 10.11 - hundreds of them appear on the log but run only from years 2001 through 2015.&nbsp; Currently all of my accounts balance.&nbsp; A random sampling of the transactions the log suggests I manually change will throw the accounts out of balance.&nbsp; I don't get it. I don't know what to do. 0 19645147 John Adams responded to "R10.11 update" 2018-07-17T22:53:44Z 2018-07-17T22:53:44Z John Adams johncadams I validated the data file under 9.34 and logged the same errors - 100's of them from 2001 through 2015.&nbsp; For as long as I can remember my accounts have balanced (they still do) and if I do what the log suggests - manually make changes, many accounts will be out of balance.&nbsp; I don't remember any past account balancing or transaction category difficulty and I don't know what do do.&nbsp; Everything is perfect under 9.34.&nbsp; Why did not these discrepancies/corruptions show up previous updates?&nbsp; What do I do now? 0 19645150 Quicken Kathryn responded to "R10.11 update" 2018-07-17T22:58:05Z 2018-07-17T22:58:05Z Quicken Kathryn quicken_kathryn Sorry that's the case, @John Adams - if there are too many transactions to update, you could try opening older backups one at a time and validating them in 10.11.&nbsp; When you reach a file that doesn't throw these errors, you can restore that backup and (hopefully) download any missing transactions from your bank.&nbsp; If that doesn't work, then you might unfortunately be better off starting a new file, and keeping your existing file as a backup for reference.<br /><br />Do other folks here have suggestions that have worked for them to recover a data file with to many transactions to correct?&nbsp;&nbsp; 0 19645162 John Adams responded to "R10.11 update" 2018-07-17T23:11:15Z 2018-07-17T23:11:15Z John Adams johncadams All my backups are current - I don't have any older backups. I overwrite backups in drop box, one drive as well as two external drives.&nbsp; If I manually update the suggested transactions it will throw all of the accounts out of balance.&nbsp; As noted these "errors" span years 2001 through 2015.&nbsp; Looking at the a random sampling of the suggested manual changes - they don't need to be changed.&nbsp; They are entered correctly.&nbsp; Why is this happening?&nbsp; How do I fix?&nbsp; Why is this problem (if it's real) only showing up now? 0 19645209 Quicken Kathryn responded to "R10.11 update" 2018-07-17T23:30:00Z 2018-07-17T23:30:00Z Quicken Kathryn quicken_kathryn After you validate the file, and the log indicates that transactions are updated/removed, do you still see the issues in the file with uncategorized transactions?&nbsp; If the validate fixed those errors, you can backup that file and continue using Quicken; if specific categories or transactions are damaged, you can remove those and replace them to prevent throwing your balances off.&nbsp; If you have been overwriting your Dropbox file, you could potentially restore it--this FAQ could help:&nbsp;<a href="" rel="nofollow" title="Link:"></a><br /><br />There are several potential causes for file corruption; over time, the Quicken database may become fragmented due to&nbsp;improperly shutting down the computer, power failures, hardware failures, or even accessing the data on a network or removable drive.&nbsp; These issues can build over time, and when an update comes along that accesses these fragmented parts of the database, the corruption emerges. 0 19645545 markus1957 responded to "R10.11 update" 2018-07-18T02:48:31Z 2018-07-18T02:48:31Z markus1957 markus1957 If you have external drives, is Windows file history actively backing up? If so then you have pre-R10 files to restore and validate using 9.34. I'd recommend a Quicken File Copy before the validation. <br /><br />If you find a R9 backup file, Quicken might be interested in this for testing.<br /><br /> Adding- The transfer transactions at issue might be matching transfers that have lost their associations with the original downloaded transfer. The Why?<br /><br /> A while back the validation routine stripped these out and cleaned up the file. It was a one-time occurrence. 0 19646001 John Adams responded to "R10.11 update" 2018-07-18T10:50:27Z 2018-07-18T10:50:27Z John Adams johncadams Quicken Kathryn - is there a way that I might send you a copy of the Data_Log generated by the validate.&nbsp; It is long, tedious and contains information, acronyms that I just do not understand.&nbsp; If you would review and tell me exactly what I have to do to satisfy R10.11 this would be appreciated.&nbsp; I have been a Quicken user since the early 1990's and have balanced all my accounts without problem - that continues through today.&nbsp; I'm still curious to understand why the home page using R10.11 says I have 12 un-categorized transactions which when I click on that link it takes me to a page showing none.&nbsp; Only when I click on "all dates" does it show over 100 transactions not the 12 indicated on the Home page.&nbsp; I would be glad to share my data files both prior and after R10.11 which are extremely large.&nbsp; I am an investor and utilize Quicken for all of my financial accounts of which there are many.&nbsp; This problem comes at a time when I am in the midst of vacating my home that sustained hundreds of thousand of dollars of water damage due to a installation mistake by a plumber.&nbsp; I and my family will be leaving for a minimum of three months and I will be taking my laptop with Quicken - and I don't need the problems that you are suggesting many have been caused by issues over time.&nbsp; In the meantime my time is taken up trying to find another place to live, insurance adjusters, contractors, attorneys and a distraught spouse.&nbsp; As previously stated the problems the Data-Log is indicating range from years 2001 through 2015.&nbsp; And as previously stated my accounts continue to balance with banks, credit card companies and financial brokerage firms.&nbsp; Thank you, I await your advice.. 0 19646060 David Turner responded to "R10.11 update" 2018-07-18T11:36:50Z 2018-07-18T11:36:50Z David Turner david_turner_i68gyxgfb6au5 <p>I was in a very similar situation as John Adams - I. E. LONG time user; investor; no problems UNTIL 10.11; freezing problems when trying to update (including multiple old back-ups) .&nbsp;</p> <p>&nbsp;I had started to follow the same path to use R9 but changed direction and focused on selective fixing the data file focusing on fixing two reported errors that I suspected might be fatal ones. Specifically:</p> <p>&nbsp;1) Ten transactions were linked to accounts that were no longer in Quicken. Quicken had changed them to indicate that the account was deleted. I went back and linked to a Dummy account that I set up.</p> <p>&nbsp;2) There were 25 security transactions with prices dated in the future (1/1/2038). I deleted those prices.</p><p>3) Three stock transactions that had been incorrectly categorized as a realized gain. I went back and re-entered those transactions.</p> <p>&nbsp;After fixing those errors in the validated file, I still had “errors” reported when I validated again (mostly historical stock split dates) but the update freezing problem went away.</p> <p>Hope the above provides some clues.</p> <p><br /></p> 0 19646078 David Turner responded to "R10.11 update" 2018-07-18T11:55:27Z 2018-07-18T11:55:27Z David Turner david_turner_i68gyxgfb6au5 Added comment: For several years, I was plagued by the same "Investment/checking account transfer lost link problem" as John Adams.&nbsp; My belief is that those links get dropped if a person does file actions like performing a year-end copy and ALL of the transactions in both the Investment and Bank Accounts are not in the same "state" of cleared/reconciled.<br /><br />My work-around solution was to implement a "buffer-dummy account" for the cash transfers. Having a buffer-dummy account enables me to easily make modifications/corrections - a kluge, I admit, but it works for me. 0 19646263 John Adams responded to "R10.11 update" 2018-07-18T13:45:12Z 2018-07-18T13:45:12Z John Adams johncadams I am having the exact same problems as you per my validation log.&nbsp; Sock prices dated in the future 2038, transactions inked to an investment account that is no longer active, stock prices incorrectly categorized and historical stock split date errors.&nbsp; To me this would suggest there is something within Quicken that is generating the "corruption."&nbsp; Why would you have and I have security transactions dated in the future (1/1/2038) same as you?&nbsp; Why would my other corruption problems be the same as yours?&nbsp; Kathryn's explanation of why - repeated shutdowns, etc. does not necessarily ring true unless coincidental.&nbsp;&nbsp; 0 19646492 David Turner responded to "R10.11 update" 2018-07-18T15:24:20Z 2018-07-18T15:24:20Z David Turner david_turner_i68gyxgfb6au5 I agree and believe there is a combination of historical Quicken gremlins and some situational conflicts that result in data base errors. In general these are common situations which are treated consistently, but erroneously by Quicken, creating data base errors. These data base errors can cause problems, particularly with new releases. <br /><br /> My thoughts on some of the specifics:<br /> - Historical Reconciled checking account transactions are excluded/dropped when outside the specified date range when performing “end of year” file back-ups. However, ALL investment transactions remain. This causes the problem of “missing accounts” My work-around is to create a Dummy-Buffer account and double- enter the cash transfers thru the Dummy.<br /><br /> - Stock split date difference are caused by the difference between Effective Dates and Settlement Dates that can be reported. I generally ignore this difference and the validation report mentions this difference as a caution, so it can generally be ignored.<br /><br /> - I have seen the 1/1/2038 issue before, and believe that Quicken “picks” this date when there is an abnormal computer shut-down. Not an issue UNTIL there is an Q update. Currently, I just remove those dates/prices.<br /><br /> - Stock price/transactions incorrectly categorized- I have no reasonable theory on this one, but it is “correctable” be re-entering the transaction (select the transaction, chooses edit and then enter - you don’t have to re-enter all the info)<br /><br /> The above is provided in the interest of open communication. Noclaims on the above being 100% effective in all situations. 2 19646536 John Adams responded to "R10.11 update" 2018-07-18T15:50:29Z 2018-07-18T15:50:29Z John Adams johncadams Many thanks for your taking time to explain the gremlins within Quicken and your method of repairs. I would venture to guess if all long time users of Quicken validated their Quicken data file - many of the same problems would surface. I just don’t understand why these only surfaced with the release of R10.10 and R10.11. 0