http://m.getsatisfaction.com/topics/7766283 Feature taken away when Adding New Contact in latest update 2018-09-17T13:46:14Z 2018-07-19T12:20:31Z 7766283 http://m.getsatisfaction.com/topics/7766283 7766283 Feature taken away when Adding New Contact in latest update 2018-09-17T13:46:14Z 2018-07-19T12:20:31Z Katelyn http://m.getsatisfaction.com/people/9730888 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11300747/CCFD-logo_medium.png keller_99qe2kjpibf0a Good morning! I work for a busy dental office in the US, and we use our Ring Central desktop app to confirm appointments and information with patients as well as reach out to patients to see if they'd like to get in for their unscheduled appointments. We recently updated our Ring Central desktop apps to version 10.1.2.31099, and according to Jennylyn with Customer Support a feature we often use was taken away with this update. When texting someone new, it just displays a phone number until we add them as a contact. We used to be able to click the "i" on their message which opens "Message Details." Then we would select the "Add Contact" icon and it would give us two options: Create New Contact and Add to Existing User. Now it only shows Add to Existing User. So we're now having to copy the number, select the Contact tab, then select the Add Contact tab. I wish this was just a bug with the current release, but the representative said that it is just a feature of the new app version. This is really inconvenient because it takes that much extra time to create the contact. I'd like to get it back to how it was! Would love for a developer or engineer to bring this up to be reinstated for future updates. question affected_by_jira affected_by_jira complete 16 9 5 comment http://m.getsatisfaction.com/topics/7766283/replies/19648290 http://m.getsatisfaction.com/topics/7766283 19648290 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-07-19T13:47:35Z 2018-07-19T13:47:35Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Katelyn,<br /><br />I'm on the same version of the desktop app (for Windows) and I'm seeing the option as still being present<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741622/7623-bovw87_inline.png?1532008024" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741622/7623-bovw87_inline.png?1532008024" /><br /><br />Could you share with me a screen shot of what you're seeing? 0 http://m.getsatisfaction.com/topics/7766283/replies/19648595 http://m.getsatisfaction.com/topics/7766283 19648595 Jay Nichols responded to "Feature taken away when Adding New Contact in latest update" 2018-07-19T16:09:59Z 2018-07-19T16:09:59Z Jay Nichols http://m.getsatisfaction.com/people/6827454 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10310632/Caduceus2_medium.jpg jay_nichols_6522338 I've got the same version, and can't create a new contact.&nbsp; Maybe we actually have different releases of the same "version"<br /><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741643/RackMultipart20180719-19536-1tobje3-Screenshot_2018-07-19_11.06.58_inline.png?1532016463" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1741643/RackMultipart20180719-19536-1tobje3-Screenshot_2018-07-19_110658_inlinepng1532016463" /> 1 http://m.getsatisfaction.com/topics/7766283/replies/19648598 http://m.getsatisfaction.com/topics/7766283/replies/19648595 19648598 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-07-19T16:11:55Z 2018-07-19T16:11:55Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Jay, what happens when you log in with your direct number? As opposed to the main company number + extension?&nbsp; 0 http://m.getsatisfaction.com/topics/7766283/replies/19648714 http://m.getsatisfaction.com/topics/7766283 19648714 Katelyn responded to "Feature taken away when Adding New Contact in latest update" 2018-07-19T17:01:49Z 2018-07-19T17:01:49Z Katelyn http://m.getsatisfaction.com/people/9730888 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11300747/CCFD-logo_medium.png keller_99qe2kjpibf0a Hi Saadet, here's a screenshot. I saw your response above to Jay. We don't login with our direct number, just the main number with our extensions. The representative I spoke with just said that it's not an option anymore.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1741651/RackMultipart20180719-31798-1rcd2q6-ring_central_issue_inline.png?1532019411" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1741651/RackMultipart20180719-31798-1rcd2q6-ring_central_issue_inlinepng1532019411" /> 0 http://m.getsatisfaction.com/topics/7766283/replies/19648736 http://m.getsatisfaction.com/topics/7766283/replies/19648714 19648736 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-07-19T17:11:13Z 2018-07-19T17:11:13Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hmmmm....let me do some research on this and I'll get back to you when I learn more!&nbsp; 1 http://m.getsatisfaction.com/topics/7766283/replies/19649030 http://m.getsatisfaction.com/topics/7766283 19649030 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-07-19T19:43:36Z 2018-07-19T19:43:36Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Ok! So this is a known issue and our Engineers are working on getting it fixed. There's no ETA at this time but if you open a Case and include JIRA&nbsp;RC-57474 in your notes, your case will get escalated &amp; you will get notified when it is fixed. 0 http://m.getsatisfaction.com/topics/7766283/replies/19657092 http://m.getsatisfaction.com/topics/7766283 19657092 Network Doctors responded to "Feature taken away when Adding New Contact in latest update" 2018-07-24T14:40:59Z 2018-07-24T14:40:59Z Network Doctors http://m.getsatisfaction.com/people/9567123 https://www.gravatar.com/avatar/00f295797f6e2e122fd421600f54a9ec?d=identicon&s=55&r=PG boutte <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/windows-desktop-app-version-10-1-2-31099" rel="nofollow" target="_blank">Windows Desktop app (version 10.1.2.31099)</a>.</em><br /><br /> When reviewing messages in the Windows Desktop app (version 10.1.2.31099) I no longer have the option of adding a text message to my Contacts. When you click on the the i to the right of a message, then hover over the silhouette with the + symbol, it states "Add Contact". However, the next option does not allow you to add a NEW contact. You can only "Add to Existing Contact" 0 http://m.getsatisfaction.com/topics/7766283/replies/19676049 http://m.getsatisfaction.com/topics/7766283 19676049 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-08-03T13:22:13Z 2018-08-03T13:22:13Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Everyone! I wanted to let you all know that this will be fixed in the 10.2 release, which should finish rolling out by the end of September (pending any set backs). 0 http://m.getsatisfaction.com/topics/7766283/replies/19725748 http://m.getsatisfaction.com/topics/7766283 19725748 Nicole responded to "Feature taken away when Adding New Contact in latest update" 2018-08-29T17:45:25Z 2018-08-29T17:45:25Z Nicole http://m.getsatisfaction.com/people/9694567 https://www.gravatar.com/avatar/c3e43ef36a6351319cd9e334ec5554f8?d=identicon&s=55&r=PG renaud_4xiknswc3wsoq <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/adding-a-contact-from-a-text-message" rel="nofollow" target="_blank">Adding a contact from a text message</a>.</em><br /><br /> Does anyone know if the ability to add a contact to your contacts from a text message exists? Seems a little strange to me that I can't just select that I want to add someone to my contacts right from the text message.<br /><br />Thanks! 0 http://m.getsatisfaction.com/topics/7766283/replies/19725751 http://m.getsatisfaction.com/topics/7766283 19725751 Jacob Rodriguez responded to "Feature taken away when Adding New Contact in latest update" 2018-08-29T17:45:38Z 2018-08-29T17:45:38Z Jacob Rodriguez http://m.getsatisfaction.com/people/9772745 https://www.gravatar.com/avatar/6c52d1e68c70455e6beee24ecdb42d68?d=identicon&s=55&r=PG jacob_rodriguez_flhl49ujll3nh <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/add-add-contact-option-with-text-message-desktop-app" rel="nofollow" target="_blank">Add "Add contact" option with Text Message Desktop app</a>.</em><br /><br /> Add "Add contact" option within the desktop app when in the middle of a text message. It makes us manually input all information in instead of auto-populating the number.&nbsp; 0 http://m.getsatisfaction.com/topics/7766283/replies/19725754 http://m.getsatisfaction.com/topics/7766283/replies/19725751 19725754 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-08-29T17:46:21Z 2018-08-29T17:46:21Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Jacob! Please see my Official Responses above. 0 http://m.getsatisfaction.com/topics/7766283/replies/19725814 http://m.getsatisfaction.com/topics/7766283/replies/19725751 19725814 Jacob Rodriguez responded to "Feature taken away when Adding New Contact in latest update" 2018-08-29T18:08:37Z 2018-08-29T18:08:37Z Jacob Rodriguez http://m.getsatisfaction.com/people/9772745 https://www.gravatar.com/avatar/6c52d1e68c70455e6beee24ecdb42d68?d=identicon&s=55&r=PG jacob_rodriguez_flhl49ujll3nh So Im assuming there has been set backs since its past the end of September? Thank you for the quick response. 0 http://m.getsatisfaction.com/topics/7766283/replies/19725923 http://m.getsatisfaction.com/topics/7766283/replies/19725751 19725923 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-08-29T18:59:46Z 2018-08-29T18:59:46Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Jacob, the 10.2 release is still being pushed out. We are at the end of August right now. All accounts should be finished with the upgrade by the end of September. 0 http://m.getsatisfaction.com/topics/7766283/replies/19759759 http://m.getsatisfaction.com/topics/7766283/replies/19725751 19759759 Bill Geddes responded to "Feature taken away when Adding New Contact in latest update" 2018-09-16T19:47:43Z 2018-09-16T19:47:43Z Bill Geddes http://m.getsatisfaction.com/people/9792484 https://www.gravatar.com/avatar/97adc97c9abc97a1c2c10af049cedec7?d=identicon&s=55&r=PG bill_geddes Same issue here- really looking forward to restoration of the "create new contact" funtionality in 10.2...<br />How can I know when we'll be elgible for that version? 0 http://m.getsatisfaction.com/topics/7766283/replies/19761005 http://m.getsatisfaction.com/topics/7766283/replies/19725751 19761005 Saadet - Community Support responded to "Feature taken away when Adding New Contact in latest update" 2018-09-17T13:46:14Z 2018-09-17T13:46:14Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Bill! You can contact your Account Manager who will be able to look up when your account is scheduled for the update :) 0