http://m.getsatisfaction.com/topics/7770500 Device record error 2018-08-08T13:33:23Z 2018-07-28T19:44:37Z 7770500 http://m.getsatisfaction.com/topics/7770500 7770500 Device record error 2018-08-08T13:33:23Z 2018-07-28T19:44:37Z Stephen Browning http://m.getsatisfaction.com/people/9740411 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11304644/photo_medium.jpg stephen_browning_3l5atsiezxfnj vcr2pc Mk 1. Was working previously.Windows 7 Drivers loaded OK after some USB issues. EZ Video capture software starts OK and goes to Convert screen. However, preview screen is blank and Device record error comes up if I hit Record. Front Switch set to Tape.Any ideas please? problem active 6 4 1 comment failed http://m.getsatisfaction.com/topics/7770500/replies/19667401 http://m.getsatisfaction.com/topics/7770500 19667401 Bill R. responded to "Device record error" 2018-07-30T13:40:16Z 2018-07-30T13:40:16Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi Stephen,<br /><br />Thanks for posting.&nbsp;<br /><br />What is the error message that comes up when you're trying to get setup? Can you please provide me with a screenshot of this? 0 http://m.getsatisfaction.com/topics/7770500/replies/19668018 http://m.getsatisfaction.com/topics/7770500 19668018 Stephen Browning responded to "Device record error" 2018-07-30T17:40:22Z 2018-07-30T17:40:22Z Stephen Browning http://m.getsatisfaction.com/people/9740411 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11304644/photo_medium.jpg stephen_browning_3l5atsiezxfnj Thanks Bill. It appears as a pop up window on the convert page. I've managed to grab the screenshot in the embedded jpeg image <br /><br /> This youtube video also shows the problem <br /> <a href="https://www.youtube.com/watch?v=_UqBinTwUWI" rel="nofollow">https://www.youtube.com/watch?v=_UqBi...</a> <br /><br /> As regards troubleshooting I have the latest drivers and Direct X (11) installed and the front panel switch is set to tape. <br /><br /> Regards, Steve <br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1743449/EZVideoDevicerecorderror.jpg?1532972119" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1743449/EZVideoDevicerecorderror_inline.jpg?1532972119" /></a> 0 http://m.getsatisfaction.com/topics/7770500/replies/19670322 http://m.getsatisfaction.com/topics/7770500 19670322 Bill R. responded to "Device record error" 2018-07-31T17:45:19Z 2018-07-31T17:45:19Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Alright, let's have you get in touch with your nearest Support Office for assistance with this over the phone. Log on to <a href="http://www.ionaudio.com/support" rel="nofollow">www.ionaudio.com/support</a>&nbsp;to contact the Support team. Their contact information is listed on that page.&nbsp; 0 http://m.getsatisfaction.com/topics/7770500/replies/19670360 http://m.getsatisfaction.com/topics/7770500 19670360 Stephen Browning responded to "Device record error" 2018-07-31T18:00:50Z 2018-07-31T18:00:50Z Stephen Browning http://m.getsatisfaction.com/people/9740411 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11304644/photo_medium.jpg stephen_browning_3l5atsiezxfnj Thanks Bill, I'll look into that. 0 http://m.getsatisfaction.com/topics/7770500/replies/19683388 http://m.getsatisfaction.com/topics/7770500 19683388 stan blazewicz responded to "Device record error" 2018-08-07T21:39:28Z 2018-08-07T21:39:28Z stan blazewicz http://m.getsatisfaction.com/people/9750065 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11308603/photo_medium.jpg stan_blazewicz once you get the fix can you please post i have the same problem 0 frustrated http://m.getsatisfaction.com/topics/7770500/replies/19684460 http://m.getsatisfaction.com/topics/7770500 19684460 Stephen Browning responded to "Device record error" 2018-08-08T13:33:23Z 2018-08-08T13:33:23Z Stephen Browning http://m.getsatisfaction.com/people/9750717 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11308865/photo_medium.jpg stephen_browning_15f6utd9j2gu2 I've submitted a support request so we'll see what happens. However, the VCR2PC Mk 1 is getting rather old. 0