http://m.getsatisfaction.com/topics/7770973 Medicare Online Claiming & Medicare Easyclaim - Service Degradation 2018-08-02T02:37:25Z 2018-07-30T05:56:02Z 7770973 http://m.getsatisfaction.com/topics/7770973 7770973 Medicare Online Claiming & Medicare Easyclaim - Service Degradation 2018-08-02T02:37:25Z 2018-07-30T05:56:02Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 <b>ORIGINAL POST:</b><br />31/7/2018 - 3:25 PM (ACST): The Department of Human Services has advised Smartsoft that Medicare Online and Easyclaim services are currently experiencing a degradation of service. This may affect the use of Medicare Online and Medicare Easyclaim integration within Front Desk. We will update this post with more information as it becomes available.&nbsp;<br /><br /><b>LATEST UPDATE:<br /></b>2/8/2018 - 2:59PM (ACST): The Department of Human Services has advised that the Medicare Online and Medicare Easyclaim services are now operating normally. Users can begin resubmitting any previously failed transmissions. Some users may still experience slow response times due to the&nbsp;backlog of transmissions. If so, please wait before resubmitting claims.&nbsp;<br /><br />Please note the Medicare Online and Medicare Easyclaim services are provided through the Department of Human Services. If you have concerns regarding the degradation of these services please contact Medicare on&nbsp;1800 700 199.<b><br /></b> article 5 2 1 comment http://m.getsatisfaction.com/topics/7770973/replies/19668915 http://m.getsatisfaction.com/topics/7770973 19668915 ProActive Podiatry responded to "Medicare Online Claiming & Medicare Easyclaim - Service Degradation" 2018-07-31T00:34:17Z 2018-07-31T00:34:17Z ProActive Podiatry http://m.getsatisfaction.com/people/9714414 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11294150/photo_medium.jpg proactive_podiatry Hi I am still having problems claiming online this morning, has the issue been resolved? Or do we have an expected time for it to be fixed? thank you<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7770973/replies/19668982 http://m.getsatisfaction.com/topics/7770973/replies/19668915 19668982 Andrew responded to "Medicare Online Claiming & Medicare Easyclaim - Service Degradation" 2018-07-31T01:15:09Z 2018-07-31T01:15:09Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 We haven't received any updates from the Department of Human Services and no estimated time was provided in the original notification. The degradation of service has not been confirmed as resolved and some users may still be affected.<br /><br />For further information, please contact Medicare on&nbsp;1800 700 199. 0 http://m.getsatisfaction.com/topics/7770973/replies/19671140 http://m.getsatisfaction.com/topics/7770973 19671140 Andrew responded to "Medicare Online Claiming & Medicare Easyclaim - Service Degradation" 2018-08-01T02:22:21Z 2018-08-01T02:22:21Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 <b>UPDATE:</b><br />1/8/2018 - 11:37 AM (ACST): We have been advised that the Medicare Online and Medicare Easyclaim services are still experiencing a degradation of service.&nbsp;<br /><b>The Department of Human Services has advised users DO NOT&nbsp;try to resubmit claims during slow response times. You will need to resubmit at a later time when services are fully restored.</b> 0 http://m.getsatisfaction.com/topics/7770973/replies/19671343 http://m.getsatisfaction.com/topics/7770973 19671343 Andrew responded to "Medicare Online Claiming & Medicare Easyclaim - Service Degradation" 2018-08-01T06:16:04Z 2018-08-01T06:16:04Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 <b>Update:&nbsp;</b><br />1/8/2018 - 2:51PM (ACST):<br />The Department of Human Services has advised that the Medicare Online and Medicare Easyclaim services are now operating normally. Users can begin resubmitting any previously failed transmissions.<br />Some users may still experience slow response times due to the&nbsp;backlog of transmissions. If so, please wait before resubmitting claims.&nbsp;<br /><br />If you have further difficulties with the use of the Medicare Online or Easyclaim services please contact Medicare on 1800 700 199. 0 http://m.getsatisfaction.com/topics/7770973/replies/19673228 http://m.getsatisfaction.com/topics/7770973 19673228 Andrew responded to "Medicare Online Claiming & Medicare Easyclaim - Service Degradation" 2018-08-02T02:37:25Z 2018-08-02T02:37:25Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 <b>UPDATE:</b><br />2/8/2018 - 11:45 AM (ACST): We have been advised that the Medicare Online and Medicare Easyclaim services are again experiencing a degradation of service.&nbsp;<br /><b>The Department of Human Services has advised users DO NOT try to resubmit claims during slow response times. You will need to resubmit at a later time when services are fully restored.<br /></b><br />Please note the Medicare Online and Medicare Easyclaim services are provided through the Department of Human Services. If you have concerns regarding the degradation of these services please contact Medicare on&nbsp;1800 700 199. 0