http://m.getsatisfaction.com/topics/7771985 Single Touch Payroll (STP) draft not showing override tax amount from the payrun 2018-08-13T00:36:55Z 2018-08-01T05:33:47Z 7771985 http://m.getsatisfaction.com/topics/7771985 7771985 Single Touch Payroll (STP) draft not showing override tax amount from the payrun 2018-08-13T00:36:55Z 2018-08-01T05:33:47Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl <p alt="" name="" rel="" target="" title="" type="" value="">I did my first payrun for my employees but I did edit the tax withheld amount to a lesser value within the payrun. I checked all the figures were correct and clicked finish payrun. When I went to Single Touch Payroll at the payroll menu, I saw the draft copy had the tax amount for all the employees reverted back to the original amount, which were the figures calculated by the system. I checked the payrun file again and it was still showing the adjusted tax amounts. Why the tax amounts on the Single Touch Payroll draft wasn’t the same as the payrun file? This is my first payrun, so the YTD Gross and Tax amount in STP draft should be the same as my payrun. Could anyone please help me? </p> <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question active 19 3 1 comment http://m.getsatisfaction.com/topics/7771985/replies/19675469 http://m.getsatisfaction.com/topics/7771985 19675469 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-03T03:13:18Z 2018-08-03T03:13:18Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl I think this is a software bug. The override tax amount does come up correctly in payment summary but not STP. Anyone experienced the same thing?<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7771985/replies/19680131 http://m.getsatisfaction.com/topics/7771985 19680131 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-06T12:11:53Z 2018-08-06T12:11:53Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Can anyone from Reckon help me with this problem? 0 http://m.getsatisfaction.com/topics/7771985/replies/19681473 http://m.getsatisfaction.com/topics/7771985 19681473 Rav responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T00:30:23Z 2018-08-07T00:30:23Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Hawk,<br alt="" name="" rel="" target="" title="" type="" value="" />Apologies for the delay in getting back to you and thanks for raising this.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I've run this past our STP devs and they've confirmed that the Reckon One STP page is showing the tax amount not modified however when it goes through it uses the modified tax amount which you'll be able to confirm in GovConnect STP before submission.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This is a display issue in the STP area in Reckon One itself which the team are looking at as we speak and will fix.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Be assured, your data is still sent with the modified amounts.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'll keep you posted once the team have rectified the display issue.&nbsp; 0 http://m.getsatisfaction.com/topics/7771985/replies/19681489 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681489 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T00:42:22Z 2018-08-07T00:42:22Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Hi Rav, thanks for getting back to me. Appreciate it! I have just tried checking the details at GovConnect STP, the modified tax amount wasn't show up there either.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7771985/replies/19681511 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681511 Rav responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T01:07:23Z 2018-08-07T01:07:23Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hmmm that sounds odd, the team checked it out and it was showing. <br /> Can you please share your Reckon One book with our STP dev so that we can take a closer look into what you're seeing. <br /> The user name to share the book with is chocolol2 <br /><br /> Info on how to share your book here: <a href="https://youtu.be/tMAzO7CHrqw" rel="nofollow">https://youtu.be/tMAzO7CHrqw</a><br /><br /> Also, can I grab the ABN for your STP entity please. 0 http://m.getsatisfaction.com/topics/7771985/replies/19681532 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681532 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T01:12:34Z 2018-08-07T01:12:34Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Sure, I will share my book with your STP dev now. My ABN is 96117008714. 0 http://m.getsatisfaction.com/topics/7771985/replies/19681567 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681567 Rav responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T01:49:45Z 2018-08-07T01:49:45Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Thanks Hawk, I'll get the dev to take a look 0 http://m.getsatisfaction.com/topics/7771985/replies/19681597 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681597 Rav responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T02:18:19Z 2018-08-07T02:18:19Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Hawk,<br /> Can you also share the STP entity as well with the same dev user name above 0 http://m.getsatisfaction.com/topics/7771985/replies/19681601 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681601 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T02:21:17Z 2018-08-07T02:21:17Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Ok, sharing now 0 http://m.getsatisfaction.com/topics/7771985/replies/19681604 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681604 Rav responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T02:22:42Z 2018-08-07T02:22:42Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Can I confirm, have you sent any pay events to GovConnect STP? 0 http://m.getsatisfaction.com/topics/7771985/replies/19681607 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681607 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T02:24:33Z 2018-08-07T02:24:33Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl I did previously but when I saw the tax amounts were incorrect, I used the new delete button to remove all the pay events.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7771985/replies/19681699 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681699 Rav responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T03:28:50Z 2018-08-07T03:28:50Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Can you send one through to GovConnect STP now and leave it in draft status, our dev will investigate the disparity when its on that platform.<br /><br />Also, can you advise which employee(s) is showing incorrectly. 0 http://m.getsatisfaction.com/topics/7771985/replies/19681733 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19681733 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-07T03:59:27Z 2018-08-07T03:59:27Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl I have send all pay events over to GovConnect STP now. All my employees tax are incorrect. Let’s take the last file on the GovConnect STP page for example, the file that is showing Total Gross $646.00 Totat Tax $68. For this employee when I clicked on the “detail” on the file, the Gross Pay ($4,111.66) is correct but PAYG ($1,180) is incorrect. It should be $518.54 (this YTD amount can be seen under the payrun file at Tax section) 0 http://m.getsatisfaction.com/topics/7771985/replies/19685664 http://m.getsatisfaction.com/topics/7771985/replies/19681473 19685664 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-08T23:48:47Z 2018-08-08T23:48:47Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Hi Rav, how did your STP devs investigation go? Have they resolved the issue? Please keep me update when is fixed. Thanks. 0 http://m.getsatisfaction.com/topics/7771985/replies/19687956 http://m.getsatisfaction.com/topics/7771985 19687956 Kylie K responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-10T02:18:15Z 2018-08-10T02:18:15Z Kylie K http://m.getsatisfaction.com/people/9713238 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11297404/001_medium.jpg kylie_kittelty I have just done a payrun now and I have had the same issue.&nbsp; New employee started and only worked part of the pay period.&nbsp; The default value of the PAYGW was nil but I increased it to the correct amount of $78.&nbsp; The file that I lodged through GovConnect shows nil PAYGW for this employee.&nbsp; The total PAYG on the report is the correct value, but PAYGW for this employee is incorrect. 0 http://m.getsatisfaction.com/topics/7771985/replies/19688187 http://m.getsatisfaction.com/topics/7771985/replies/19687956 19688187 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-10T06:02:21Z 2018-08-10T06:02:21Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Hi Kylie, you had the same issue as me. Let’s wait for Rav to keep us update on the situation if his STP dev team has figured out what’s wrong. I hope is not much longer as I haven’t submitted any STP to ATO yet. 0 http://m.getsatisfaction.com/topics/7771985/replies/19692352 http://m.getsatisfaction.com/topics/7771985 19692352 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-12T23:59:16Z 2018-08-12T23:59:16Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Hi Rav, any update from your STP dev? <br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7771985/replies/19692391 http://m.getsatisfaction.com/topics/7771985/replies/19692352 19692391 Rav responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-13T00:35:32Z 2018-08-13T00:35:32Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Hawk,<br />The devs have advised they'll need to fix the cause of this and is currently under investigation.&nbsp;<br /><br />I'll shoot you an email today. 0 http://m.getsatisfaction.com/topics/7771985/replies/19692393 http://m.getsatisfaction.com/topics/7771985/replies/19692352 19692393 Hawk responded to "Single Touch Payroll (STP) draft not showing override tax amount from the payrun" 2018-08-13T00:36:55Z 2018-08-13T00:36:55Z Hawk http://m.getsatisfaction.com/people/9735755 https://www.gravatar.com/avatar/8ba4cb8992606a911a503774add4cb41?d=identicon&s=55&r=PG hawk_7c4m8bz6j7hfl Thank you so much! 0