http://m.getsatisfaction.com/topics/7775958 version r11.18 get error message 2018-08-14T15:36:54Z 2018-08-09T21:29:44Z 7775958 http://m.getsatisfaction.com/topics/7775958 7775958 version r11.18 get error message 2018-08-14T15:36:54Z 2018-08-09T21:29:44Z Richard Sturgeon http://m.getsatisfaction.com/people/8425102 https://www.gravatar.com/avatar/f2f71c47c1d76195d491b69a680f80bb?d=identicon&s=55&r=PG richard810 q2018 trying to update to r11.18 after starting it tells me to check for updates, the server failed to load.&nbsp; have setup new adminstrater account per quickens memo still does not work. problem errors_troubleshooting_non_olb errors_troubleshooting_non_olb, installing_and_updating, windows pending 5 4 1 comment http://m.getsatisfaction.com/topics/7775958/replies/19692281 http://m.getsatisfaction.com/topics/7775958 19692281 mshiggins responded to "version r11.18 get error message" 2018-08-12T22:51:17Z 2018-08-12T22:51:17Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins Richard, have you tried installing the mondo patch? 0 http://m.getsatisfaction.com/topics/7775958/replies/19692593 http://m.getsatisfaction.com/topics/7775958 19692593 Richard Sturgeon responded to "version r11.18 get error message" 2018-08-13T03:04:28Z 2018-08-13T03:04:28Z Richard Sturgeon http://m.getsatisfaction.com/people/8425102 https://www.gravatar.com/avatar/f2f71c47c1d76195d491b69a680f80bb?d=identicon&s=55&r=PG richard810 Yes I have tried the Mondo patch comes up with at error message when trying to connect to quicken server to check if there is a update patch. 0 http://m.getsatisfaction.com/topics/7775958/replies/19694101 http://m.getsatisfaction.com/topics/7775958 19694101 Quicken Alex responded to "version r11.18 get error message" 2018-08-13T23:34:37Z 2018-08-13T23:34:37Z Quicken Alex http://m.getsatisfaction.com/people/9649941 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11269170/QuickenLogo_medium.jpg quicken_alex Hello Richard,<br /><br />Sorry to hear you're having trouble updating to the latest release. Please review this help article from our site and let us know if it helps to resolve this issue for you:&nbsp;<a href="https://www.quicken.com/support/patch-error-unable-check-updates-server-file-failed-load" rel="nofollow">https://www.quicken.com/support/patch-error-unable-check-updates-server-file-failed-load</a>.<br /><br />Sincerely,<br />Alex 0 http://m.getsatisfaction.com/topics/7775958/replies/19694345 http://m.getsatisfaction.com/topics/7775958 19694345 Richard Sturgeon responded to "version r11.18 get error message" 2018-08-14T02:37:51Z 2018-08-14T02:37:51Z Richard Sturgeon http://m.getsatisfaction.com/people/8425102 https://www.gravatar.com/avatar/f2f71c47c1d76195d491b69a680f80bb?d=identicon&s=55&r=PG richard810 Alex if followed that bit of reading material and it did not work also sent time on chat with tech support have uninstalled and reinstalled several times to not avail. 0 http://m.getsatisfaction.com/topics/7775958/replies/19695326 http://m.getsatisfaction.com/topics/7775958 19695326 Richard Sturgeon responded to "version r11.18 get error message" 2018-08-14T15:36:54Z 2018-08-14T15:36:54Z Richard Sturgeon http://m.getsatisfaction.com/people/8425102 https://www.gravatar.com/avatar/f2f71c47c1d76195d491b69a680f80bb?d=identicon&s=55&r=PG richard810 Just got the release through quicken of r11.18 updated from r10.11 to r11.18 with out a hitch apparently the problem was with the mondo patch 0