http://m.getsatisfaction.com/topics/7776025 Incorrect PAYG amount on STP payroll premier 2018-08-15T02:22:53Z 2018-08-10T00:48:41Z 7776025 http://m.getsatisfaction.com/topics/7776025 7776025 Incorrect PAYG amount on STP payroll premier 2018-08-15T02:22:53Z 2018-08-10T00:48:41Z Katrina Stubbs http://m.getsatisfaction.com/people/8067454 https://www.gravatar.com/avatar/8276ff660b8536b61a1d93c904dadb42?d=identicon&s=55&r=PG katrina_stubbs I have noticed after this weeks pay run, the STP PAYG amount is different to what I will actually be paying. Can anyone explain this?&nbsp; problem 7 2 1 comment http://m.getsatisfaction.com/topics/7776025/replies/19688090 http://m.getsatisfaction.com/topics/7776025 19688090 Katrina Stubbs responded to "Incorrect PAYG amount on STP payroll premier" 2018-08-10T04:32:03Z 2018-08-10T04:32:03Z Katrina Stubbs http://m.getsatisfaction.com/people/8067454 https://www.gravatar.com/avatar/8276ff660b8536b61a1d93c904dadb42?d=identicon&s=55&r=PG katrina_stubbs Rav - are you able to assist here&nbsp; 0 http://m.getsatisfaction.com/topics/7776025/replies/19688122 http://m.getsatisfaction.com/topics/7776025 19688122 Rav responded to "Incorrect PAYG amount on STP payroll premier" 2018-08-10T05:00:39Z 2018-08-10T05:00:39Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Katrina,<br alt="" name="" rel="" target="" title="" type="" value="" />Can you give us some specifics/details on what you're seeing in this case. 0 http://m.getsatisfaction.com/topics/7776025/replies/19688141 http://m.getsatisfaction.com/topics/7776025 19688141 Katrina Stubbs responded to "Incorrect PAYG amount on STP payroll premier" 2018-08-10T05:16:25Z 2018-08-10T05:16:25Z Katrina Stubbs http://m.getsatisfaction.com/people/8067454 https://www.gravatar.com/avatar/8276ff660b8536b61a1d93c904dadb42?d=identicon&s=55&r=PG katrina_stubbs The PAYG amount due to pay is different to the STP file upload amount. I cant work why there is a difference. Every other week has balanced.&nbsp; 0 http://m.getsatisfaction.com/topics/7776025/replies/19692447 http://m.getsatisfaction.com/topics/7776025/replies/19688141 19692447 Rav responded to "Incorrect PAYG amount on STP payroll premier" 2018-08-13T01:21:53Z 2018-08-13T01:21:53Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Katrina,<br alt="" name="" rel="" target="" title="" type="" value="" />Can you please ensure that you download and install this patch -<br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value=""><a href="http://kb.reckon.com.au/issue_view.asp?ID=5700" rel="nofollow">Payroll Premier 2018/19 Patch Update</a><br /></b><br />Please try again after its installed and confirm if you continue to see any disparity? 0 http://m.getsatisfaction.com/topics/7776025/replies/19694302 http://m.getsatisfaction.com/topics/7776025/replies/19688141 19694302 Katrina Stubbs responded to "Incorrect PAYG amount on STP payroll premier" 2018-08-14T02:04:30Z 2018-08-14T02:04:30Z Katrina Stubbs http://m.getsatisfaction.com/people/8067454 https://www.gravatar.com/avatar/8276ff660b8536b61a1d93c904dadb42?d=identicon&s=55&r=PG katrina_stubbs Hi Rav<br alt="" name="" rel="" target="" title="" type="" value="" />I've done the patch, but still have the discrepancy?&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Also, should a child support deduction show up on the STP report? (disregard, I've got an answer for this)<br /><br /><br />Rav, I've worked out what wrong, but not sure how to fix it. <br />The STP file is missing two employees pays.&nbsp; 0 http://m.getsatisfaction.com/topics/7776025/replies/19694403 http://m.getsatisfaction.com/topics/7776025/replies/19688141 19694403 Katrina Stubbs responded to "Incorrect PAYG amount on STP payroll premier" 2018-08-14T03:26:13Z 2018-08-14T03:26:13Z Katrina Stubbs http://m.getsatisfaction.com/people/8067454 https://www.gravatar.com/avatar/8276ff660b8536b61a1d93c904dadb42?d=identicon&s=55&r=PG katrina_stubbs Looking through the STP report one workers pay is completely missing. There were no changes to this pay.&nbsp;<br />The other one was processed separately, as I almost forgot his pay. But I still had the same pay run dates eg weekending, pay dates.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776025/replies/19696683 http://m.getsatisfaction.com/topics/7776025/replies/19688141 19696683 Katrina Stubbs responded to "Incorrect PAYG amount on STP payroll premier" 2018-08-15T02:22:53Z 2018-08-15T02:22:53Z Katrina Stubbs http://m.getsatisfaction.com/people/8067454 https://www.gravatar.com/avatar/8276ff660b8536b61a1d93c904dadb42?d=identicon&s=55&r=PG katrina_stubbs After a long wait for Reckon help line the issue has been sorted. <br />What I learnt:<br />Because I processed twice (even though I matched the paid dates) Premier see's this as two processed pays therefore creates an STP each time. The second STP file was in the drop down list of dates in the portal, but I was assuming that the dates had something to do with it &amp; didn't think about it. So I needed to upload both files.&nbsp; 0