http://m.getsatisfaction.com/topics/7776039 HTTP 500 Error on Chrome, Opera and Microsoft Edge. 2018-08-13T04:17:53Z 2018-08-10T01:27:12Z 7776039 http://m.getsatisfaction.com/topics/7776039 7776039 HTTP 500 Error on Chrome, Opera and Microsoft Edge. 2018-08-13T04:17:53Z 2018-08-10T01:27:12Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman I have been trying to log into our accounts page but I keep on getting the ( HTTP 500 error That’s odd... the website can’t display this page The site may be under maintenance or could have a programming error. )&nbsp; I have tried clearing the cache and restarting the browser. I have tried on Chrome, Opera and Microsoft Edge, and never had a problem before yesterday.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 13 3 1 comment http://m.getsatisfaction.com/topics/7776039/replies/19687912 http://m.getsatisfaction.com/topics/7776039 19687912 Rav responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T01:42:06Z 2018-08-10T01:42:06Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Kylie,<br alt="" name="" rel="" target="" title="" type="" value="" />Where does this occur? When you trying to launch Accounts Hosted 2018 or when trying to just get to the login page itself?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If its the latter, are you accessing the Hosted login page from this URL? -&nbsp;<a alt="" href="https://hosted.reckon.com" name="" rel="nofollow" target="" title="" type="" value="">https://hosted.reckon.com</a> 0 http://m.getsatisfaction.com/topics/7776039/replies/19687915 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19687915 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T01:44:11Z 2018-08-10T01:44:11Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman I can get into the first page from the link you sent. When I go to log into our specific accounts where it says (Launch Accounts 2018 R2) I get the HTTP Error 500 0 http://m.getsatisfaction.com/topics/7776039/replies/19687922 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19687922 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T01:50:04Z 2018-08-10T01:50:04Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745500/RackMultipart20180810-3166-4gweys-Opera_Snapshot_2018-08-10_111929_hosted-connectv82.reckon.com_inline.png?1533865795" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745500/RackMultipart20180810-3166-4gweys-Opera_Snapshot_2018-08-10_111929_hosted-connectv82.reckon.com_inline.png?1533865795" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776039/replies/19687928 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19687928 Rav responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T01:53:43Z 2018-08-10T01:53:43Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh In Chrome or Edge, can you please try press Ctrl+F5 when you reach that screen, this will do a hard refresh on your browser.<br /><br />Let me now if there is any change or if you continue to reach the same screen 0 http://m.getsatisfaction.com/topics/7776039/replies/19687930 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19687930 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T01:55:20Z 2018-08-10T01:55:20Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman I get "Not Found" in the top left corner on Chrome and Edge I get the same page 0 http://m.getsatisfaction.com/topics/7776039/replies/19687932 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19687932 Rav responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T01:59:24Z 2018-08-10T01:59:24Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh How long have you been getting this error? Just today or longer?<br /><br />Can you shoot me your User ID to <a href="mailto:community@reckon.com" rel="nofollow">community@reckon.com</a> please 0 http://m.getsatisfaction.com/topics/7776039/replies/19687934 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19687934 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T02:00:55Z 2018-08-10T02:00:55Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman It's been happening since Yesterday morning. Will send info now.&nbsp; 0 http://m.getsatisfaction.com/topics/7776039/replies/19688000 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19688000 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T02:52:33Z 2018-08-10T02:52:33Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman I can now get to this screen and type in my password and I get this error message.&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745509/RackMultipart20180810-67179-hf2wr9-Latest_Screen_Error_inline.jpg?1533869533" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745509/RackMultipart20180810-67179-hf2wr9-Latest_Screen_Error_inline.jpg?1533869533" /> 0 http://m.getsatisfaction.com/topics/7776039/replies/19688042 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19688042 Rav responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T03:36:30Z 2018-08-10T03:36:30Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Kylie,<br />That appears for an incorrect user name or password on the QBW file. I'd double check the details that are being input or ask the Administrator to reset the password 0 http://m.getsatisfaction.com/topics/7776039/replies/19688056 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19688056 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T03:52:11Z 2018-08-10T03:52:11Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman I emailed you the last email I received from Reckon re passwords.&nbsp; This is one I have been using.&nbsp; I have finished for today but will keep checking on here to see if there is any solutions.&nbsp; 0 http://m.getsatisfaction.com/topics/7776039/replies/19688164 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19688164 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T05:41:26Z 2018-08-10T05:41:26Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman Well seeing as I am the administrator until Ian is back from leave I will have to try and figure it out myself then. 0 http://m.getsatisfaction.com/topics/7776039/replies/19688167 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19688167 Kylie Lomman responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-10T05:46:56Z 2018-08-10T05:46:56Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman And here we are back to the same problem.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7776039/replies/19692702 http://m.getsatisfaction.com/topics/7776039/replies/19687912 19692702 Acctd 4 (Shaz) (Reckon Accredited Bookkeeper/Regd BAS Agent) responded to "HTTP 500 Error on Chrome, Opera and Microsoft Edge." 2018-08-13T04:17:53Z 2018-08-13T04:17:53Z Acctd 4 (Shaz) (Reckon Accredited Bookkeeper/Regd BAS Agent) http://m.getsatisfaction.com/people/4372472 https://graph.facebook.com/564477472/picture?type=normal acctd_4 Kylie, the User Name &amp; Password on the screenshot you've uploaded will not be the same as your Hosted login.&nbsp;<br /> <br />The Hosted login is to access Reckon's server(s) (online) only&nbsp; <br /><br />The Company File login (as per your screenshot)&nbsp;is whatever&nbsp;the user(s) - Ian or yourself? -&nbsp;have set up.&nbsp; <br />NB The "Admin" User is there by default but the password - if any - is again, what&nbsp;the User has set up.&nbsp; The user may have set up multiple "Users" with their own logins (&amp; optional access&nbsp;limitations)&nbsp;but these are ALL Company File logins only &amp; are completely separate to&nbsp;the initial Reckon Accounts Hosted Login.<br /><br />I hope you've been able to resolve this via your other thread&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0