http://m.getsatisfaction.com/topics/7776058 Company information is valid 2019-05-03T07:50:34Z 2018-08-10T02:30:25Z 7776058 http://m.getsatisfaction.com/topics/7776058 7776058 Company information is valid 2019-05-03T07:50:34Z 2018-08-10T02:30:25Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x I have been successfully uploading payroll files since inception. I have now shared with another user and gone through setting that user up to the point where they can login and get to upload point. When trying to upload the file, they get the red message Company Information is Valid then nothing. If I try to upload the same file, it works as per previous. What are we doing wrong?<br alt="" name="" rel="" target="" title="" type="" value="" /> question complete 22 7 2 comment http://m.getsatisfaction.com/topics/7776058/replies/19688012 http://m.getsatisfaction.com/topics/7776058 19688012 Kevin Russell responded to "Company information is valid" 2018-08-10T03:12:45Z 2018-08-10T03:12:45Z Kevin Russell http://m.getsatisfaction.com/people/7048678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10842939/20151028_181440_medium.jpg kevin_russell_6743312 Have you spoken to the bank? 0 http://m.getsatisfaction.com/topics/7776058/replies/19688027 http://m.getsatisfaction.com/topics/7776058/replies/19688012 19688027 richard responded to "Company information is valid" 2018-08-10T03:23:08Z 2018-08-10T03:23:08Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Sorry Kevin, this is the STP file upload through Reckon Portal I'm talking about<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776058/replies/19688044 http://m.getsatisfaction.com/topics/7776058 19688044 Rav responded to "Company information is valid" 2018-08-10T03:39:13Z 2018-08-10T03:39:13Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Richard,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The 'Company information is valid' message relates to a mismatch with the branch number between GovConnect STP and your Reckon accounting software.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Can I confirm, are you using Reckon Accounts or Payroll Premier?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If you take a look at the branch number listed in your Company Information settings and ensure that it matches with what is listed in GovConnect STP it will resolve this for you.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776058/replies/19688129 http://m.getsatisfaction.com/topics/7776058 19688129 richard responded to "Company information is valid" 2018-08-10T05:04:54Z 2018-08-10T05:04:54Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Hi Rav, <br alt="" name="" rel="" target="" title="" type="" value="" />we're using Reckon Accounts. I can upload the file from my login but when a user I've shared to tries to upload the file it fails with the Company information message.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776058/replies/19688145 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19688145 Rav responded to "Company information is valid" 2018-08-10T05:26:40Z 2018-08-10T05:26:40Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hmm that sounds odd.&nbsp;<br />Was the STP entity shared with the other user using the method outlined <a href="https://help.reckon.com/customer-portal/products/govconnect/single-touch-payroll$portal-stp-how-to-share-govconnect-tile" rel="nofollow">here</a>?&nbsp; 0 http://m.getsatisfaction.com/topics/7776058/replies/19688177 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19688177 richard responded to "Company information is valid" 2018-08-10T05:56:40Z 2018-08-10T05:56:40Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Yes, shared as per the procedure and received the success notification 0 http://m.getsatisfaction.com/topics/7776058/replies/19688313 http://m.getsatisfaction.com/topics/7776058/replies/19688012 19688313 Kevin Russell responded to "Company information is valid" 2018-08-10T08:18:57Z 2018-08-10T08:18:57Z Kevin Russell http://m.getsatisfaction.com/people/7048678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10842939/20151028_181440_medium.jpg kevin_russell_6743312 Well thats just confusing 0 http://m.getsatisfaction.com/topics/7776058/replies/19692395 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19692395 Rav responded to "Company information is valid" 2018-08-13T00:41:31Z 2018-08-13T00:41:31Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Richard,<br />Can you let me know if this issue still occurs the next time this user has to perform a STP upload? 0 http://m.getsatisfaction.com/topics/7776058/replies/19692404 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19692404 Richard Keeler responded to "Company information is valid" 2018-08-13T00:49:36Z 2018-08-13T00:49:36Z Richard Keeler http://m.getsatisfaction.com/people/8917955 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999961/11229764_922741411132022_5283153997601956241_n_medium.jpg richard_keeler_hpbqk4zxc5lg4 Will do Rav 0 http://m.getsatisfaction.com/topics/7776058/replies/19737190 http://m.getsatisfaction.com/topics/7776058 19737190 Gemma responded to "Company information is valid" 2018-09-05T01:43:22Z 2018-09-05T01:43:22Z Gemma http://m.getsatisfaction.com/people/9625189 https://www.gravatar.com/avatar/107939c000ad91eb331ed214a819a913?d=identicon&s=55&r=PG gemma_fishwick We are having the same issue with Reckon Hosted.&nbsp; I shared the company file with my colleague as per the process and he is also getting the Company file is valid message and cannot go any further. Can you please advise of a fix?&nbsp; 0 http://m.getsatisfaction.com/topics/7776058/replies/19766704 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19766704 Richard Keeler responded to "Company information is valid" 2018-09-21T03:27:13Z 2018-09-21T03:27:13Z Richard Keeler http://m.getsatisfaction.com/people/8917955 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999961/11229764_922741411132022_5283153997601956241_n_medium.jpg richard_keeler_hpbqk4zxc5lg4 Hi Rav,<br />the issue is still exactly the same. This user cannot complete the upload.<br />I will need to change my MFA to a new phone soon and I'm hoping I can do that without losing our ability to upload.<br />Thanks,<br />Richard 0 http://m.getsatisfaction.com/topics/7776058/replies/19766725 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19766725 Rav responded to "Company information is valid" 2018-09-21T04:31:08Z 2018-09-21T04:31:08Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Thanks for getting back to me on this Richard,<br /><br />Does the shared user have more than one STP entity in their Reckon Portal account? Regardless, can you please share that STP entity with us, the user name to share with is <b>chocolol2 </b>and I'll ask our STP dev to take a look<br /><br />In regard to MFA and upgrading to a new phone, what you'll need to do is revoke the current MFA by going into the settings menu in your Reckon Portal account. Click the settings icon in the top right corner, then scroll to the bottom of the page and you'll see the Revoke option. You'll need the code from the current MFA source in order to revoke it.&nbsp; 0 http://m.getsatisfaction.com/topics/7776058/replies/19766772 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19766772 Richard Keeler responded to "Company information is valid" 2018-09-21T06:22:29Z 2018-09-21T06:22:29Z Richard Keeler http://m.getsatisfaction.com/people/8917955 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999961/11229764_922741411132022_5283153997601956241_n_medium.jpg richard_keeler_hpbqk4zxc5lg4 Thanks Rav.<br />Now I can't access STP with either the new code on the new phone neither can the other user. Both are getting 401: Unauthorised error 0 http://m.getsatisfaction.com/topics/7776058/replies/19766775 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19766775 Rav responded to "Company information is valid" 2018-09-21T06:24:30Z 2018-09-21T06:24:30Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Press Ctrl+F5 to do a hard refresh, alternatively clear your browser cache and cookies and it should get you past that.&nbsp; 0 http://m.getsatisfaction.com/topics/7776058/replies/19766818 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19766818 Richard Keeler responded to "Company information is valid" 2018-09-21T06:58:02Z 2018-09-21T06:58:02Z Richard Keeler http://m.getsatisfaction.com/people/8917955 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999961/11229764_922741411132022_5283153997601956241_n_medium.jpg richard_keeler_hpbqk4zxc5lg4 I've done all that and still getting the same error as soon as I launch STP 0 http://m.getsatisfaction.com/topics/7776058/replies/19766871 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19766871 Richard Keeler responded to "Company information is valid" 2018-09-21T07:43:26Z 2018-09-21T07:43:26Z Richard Keeler http://m.getsatisfaction.com/people/8917955 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999961/11229764_922741411132022_5283153997601956241_n_medium.jpg richard_keeler_hpbqk4zxc5lg4 After several logins, I managed to get to launch and upload successfully using the new phone/authenticator. Subsequent launches have generated the 401 error again.<br />I have created chocolol2 as a user. 0 http://m.getsatisfaction.com/topics/7776058/replies/19908499 http://m.getsatisfaction.com/topics/7776058/replies/19737190 19908499 Sharyn Evans responded to "Company information is valid" 2018-12-17T05:34:00Z 2018-12-17T05:34:00Z Sharyn Evans http://m.getsatisfaction.com/people/9717557 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11295460//platform/profilepic/_medium. sharyn_evans_kknjmohs5myvb Has there be a fix to this issue? We're experiencing the same issue here 1 http://m.getsatisfaction.com/topics/7776058/replies/20105988 http://m.getsatisfaction.com/topics/7776058/replies/19737190 20105988 Graham Prossor responded to "Company information is valid" 2019-04-30T04:22:34Z 2019-04-30T04:22:34Z Graham Prossor http://m.getsatisfaction.com/people/10014841 https://www.gravatar.com/avatar/93438d2e9a5c76a00ac39efc98e0f515?d=identicon&s=55&r=PG graham_prossor Hi Richard,<br />Did you ever resolve the problem with your additional user?<br />I started a separate thread and eventually discovered that my situation/problem is identical to yours (and others, it would appear). 0 http://m.getsatisfaction.com/topics/7776058/replies/20106134 http://m.getsatisfaction.com/topics/7776058/replies/19737190 20106134 richard responded to "Company information is valid" 2019-04-30T08:56:19Z 2019-04-30T08:56:19Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Hi Graham,&nbsp;<br />I abandoned the chase and just use one user. I haven't re-visited to try again. As we can do this manually after the event, I can have any user run the payroll and have the registered user upload the file later. Adequate but... 0 http://m.getsatisfaction.com/topics/7776058/replies/20107108 http://m.getsatisfaction.com/topics/7776058/replies/19737190 20107108 Graham Prossor responded to "Company information is valid" 2019-04-30T22:36:57Z 2019-04-30T22:36:57Z Graham Prossor http://m.getsatisfaction.com/people/10014841 https://www.gravatar.com/avatar/93438d2e9a5c76a00ac39efc98e0f515?d=identicon&s=55&r=PG graham_prossor Hi Richard,<br />Thanks for the reply.<br />Subsequent to my question yesterday, I discovered the answer to my problem.<br />As the second user, I had established my own Reckon Portal Account and linked this to my client (that's probably the same as you), anyway, when i log into my account there are two tabs - one for 'my subscription' and one for 'shared with me'.<br />I was trying to lodge the STP file using the options available with the&nbsp; 'My subscription' tab - I should have been using the 'Shared with Me' tab.<br />Once i used the correct tab everything worked. 0 http://m.getsatisfaction.com/topics/7776058/replies/20110397 http://m.getsatisfaction.com/topics/7776058/replies/19737190 20110397 richard responded to "Company information is valid" 2019-05-03T07:50:34Z 2019-05-03T07:50:34Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Thanks, Graham.<br />I may return to the fray, armed with your tip. 0