http://m.getsatisfaction.com/topics/7776058 Company information is valid 2018-08-13T00:49:36Z 2018-08-10T02:30:25Z 7776058 http://m.getsatisfaction.com/topics/7776058 7776058 Company information is valid 2018-08-13T00:49:36Z 2018-08-10T02:30:25Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x I have been successfully uploading payroll files since inception. I have now shared with another user and gone through setting that user up to the point where they can login and get to upload point. When trying to upload the file, they get the red message Company Information is Valid then nothing. If I try to upload the same file, it works as per previous. What are we doing wrong?<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 10 4 1 comment http://m.getsatisfaction.com/topics/7776058/replies/19688012 http://m.getsatisfaction.com/topics/7776058 19688012 Kevin Russell responded to "Company information is valid" 2018-08-10T03:12:45Z 2018-08-10T03:12:45Z Kevin Russell http://m.getsatisfaction.com/people/7048678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10842939/20151028_181440_medium.jpg kevin_russell_6743312 Have you spoken to the bank? 0 http://m.getsatisfaction.com/topics/7776058/replies/19688027 http://m.getsatisfaction.com/topics/7776058/replies/19688012 19688027 richard responded to "Company information is valid" 2018-08-10T03:23:08Z 2018-08-10T03:23:08Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Sorry Kevin, this is the STP file upload through Reckon Portal I'm talking about<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776058/replies/19688044 http://m.getsatisfaction.com/topics/7776058 19688044 Rav responded to "Company information is valid" 2018-08-10T03:39:13Z 2018-08-10T03:39:13Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Richard,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The 'Company information is valid' message relates to a mismatch with the branch number between GovConnect STP and your Reckon accounting software.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Can I confirm, are you using Reckon Accounts or Payroll Premier?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If you take a look at the branch number listed in your Company Information settings and ensure that it matches with what is listed in GovConnect STP it will resolve this for you.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776058/replies/19688129 http://m.getsatisfaction.com/topics/7776058 19688129 richard responded to "Company information is valid" 2018-08-10T05:04:54Z 2018-08-10T05:04:54Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Hi Rav, <br alt="" name="" rel="" target="" title="" type="" value="" />we're using Reckon Accounts. I can upload the file from my login but when a user I've shared to tries to upload the file it fails with the Company information message.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776058/replies/19688145 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19688145 Rav responded to "Company information is valid" 2018-08-10T05:26:40Z 2018-08-10T05:26:40Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hmm that sounds odd.&nbsp;<br />Was the STP entity shared with the other user using the method outlined <a href="https://help.reckon.com/customer-portal/products/govconnect/single-touch-payroll$portal-stp-how-to-share-govconnect-tile" rel="nofollow">here</a>?&nbsp; 0 http://m.getsatisfaction.com/topics/7776058/replies/19688177 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19688177 richard responded to "Company information is valid" 2018-08-10T05:56:40Z 2018-08-10T05:56:40Z richard http://m.getsatisfaction.com/people/9724653 https://www.gravatar.com/avatar/5bc859f05c68216a7c4e23ae07f50218?d=identicon&s=55&r=PG richard_6h8yx9d2uni6x Yes, shared as per the procedure and received the success notification 0 http://m.getsatisfaction.com/topics/7776058/replies/19688313 http://m.getsatisfaction.com/topics/7776058/replies/19688012 19688313 Kevin Russell responded to "Company information is valid" 2018-08-10T08:18:57Z 2018-08-10T08:18:57Z Kevin Russell http://m.getsatisfaction.com/people/7048678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10842939/20151028_181440_medium.jpg kevin_russell_6743312 Well thats just confusing 0 http://m.getsatisfaction.com/topics/7776058/replies/19692395 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19692395 Rav responded to "Company information is valid" 2018-08-13T00:41:31Z 2018-08-13T00:41:31Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Richard,<br />Can you let me know if this issue still occurs the next time this user has to perform a STP upload? 0 http://m.getsatisfaction.com/topics/7776058/replies/19692404 http://m.getsatisfaction.com/topics/7776058/replies/19688129 19692404 Richard Keeler responded to "Company information is valid" 2018-08-13T00:49:36Z 2018-08-13T00:49:36Z Richard Keeler http://m.getsatisfaction.com/people/8917955 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999961/11229764_922741411132022_5283153997601956241_n_medium.jpg richard_keeler_hpbqk4zxc5lg4 Will do Rav 0