http://m.getsatisfaction.com/topics/7776344 EZ vinyl tape converter software not working anymore! 2018-08-16T13:23:28Z 2018-08-10T17:01:20Z 7776344 http://m.getsatisfaction.com/topics/7776344 7776344 EZ vinyl tape converter software not working anymore! 2018-08-16T13:23:28Z 2018-08-10T17:01:20Z Sueps http://m.getsatisfaction.com/people/8995815 https://www.gravatar.com/avatar/a53e7e9c7c091d9839740f8cf776e982?d=identicon&s=55&r=PG sueps_hm1xn2janzo4f Hi all, <br /><br /> I'm looking for some help! I've had my Vinyl Forever for 4 years and have had no trouble with using it before; but now it the software isn't picking up any sound. The sound is getting to the device, and I've checked and tightened all my usb ports. I've also uninstalled the software and reinstalled the latest version, 11.7. <br /><br /> I found this <a href="https://noterepeat.com/products/ion/usb-turntables-and-cassette-players/671-ion-audio-cassette-players-frequently-asked-questions" rel="nofollow">https://noterepeat.com/products/ion/u...</a> and followed the instructions in the video. <br /><br /> There is one odd thing; when I start up EZ I get a tiny window under the main one, it has the logo on the left, a full screen icon in the middle and the shut down x on the right, but is unresponsive. Never seen it before when everything was working! <br /><br /> The software opens ok, but no sound levels show at step 2, and if I click on record the timer doesn't start. <br /><br /> I'm half wondering if it's the fault of the latest Windows update, I've also had trouble with other things and had to do a system restore a while back to get Google Earth to work. <br /><br /> Does anyone have any ideas please? <br /><br /> Thanks in advance. question complete 8 2 1 comment http://m.getsatisfaction.com/topics/7776344/replies/19689227 http://m.getsatisfaction.com/topics/7776344 19689227 Bill R. responded to "EZ vinyl tape converter software not working anymore!" 2018-08-10T17:49:07Z 2018-08-10T17:49:07Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hello,<br /><br />Thanks for posting. Sorry you're having issues with your EZVC software.&nbsp;<br /><br />What version of Windows are you using with your software? Have you tried using another computer with your software and tape player/turntable? If you have, do you experience the same issue? 0 http://m.getsatisfaction.com/topics/7776344/replies/19689281 http://m.getsatisfaction.com/topics/7776344 19689281 Sueps responded to "EZ vinyl tape converter software not working anymore!" 2018-08-10T18:09:47Z 2018-08-10T18:09:47Z Sueps http://m.getsatisfaction.com/people/8995815 https://www.gravatar.com/avatar/a53e7e9c7c091d9839740f8cf776e982?d=identicon&s=55&r=PG sueps_hm1xn2janzo4f Hello Bill, <br /><br /> I'm using Windows 10 version 1803 os build 17134.165, 64bit, updated on 27th June. <br /><br /> Unfortunately I can't try it with another computer. <br /><br /> Thanks. 0 http://m.getsatisfaction.com/topics/7776344/replies/19695843 http://m.getsatisfaction.com/topics/7776344 19695843 Bill R. responded to "EZ vinyl tape converter software not working anymore!" 2018-08-14T18:35:35Z 2018-08-14T18:35:35Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Have you tried using a different USB port and cable with your converter? If you have and you're still having issues, you may need to service your product. <br /><br /> Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from: <br /><br /> • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a rel="nofollow">ION Audio Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu. <br /><br /> <i>or</i> <br /><br /> • For quicker support, call your nearest <a href="http://www.ionaudio.com/support" rel="nofollow">Support Office</a> or <a href="http://www.ionaudio.com/support" rel="nofollow">International Distributor</a>. <br /><br /> <i>Make sure to reference or link this thread to help out the support team.</i> <br /><br /> I hope this helps! Let me know if you have any additional questions. 0 http://m.getsatisfaction.com/topics/7776344/replies/19696970 http://m.getsatisfaction.com/topics/7776344 19696970 Sueps responded to "EZ vinyl tape converter software not working anymore!" 2018-08-15T06:52:09Z 2018-08-15T06:52:09Z Sueps http://m.getsatisfaction.com/people/8995815 https://www.gravatar.com/avatar/a53e7e9c7c091d9839740f8cf776e982?d=identicon&s=55&r=PG sueps_hm1xn2janzo4f Yes, I've tried all 3 USB ports, and a different USB cable, with no result. <br /><br /> I've done a system restore and it hasn't worked, but I couldn't go back as far as I wanted to. For some reason I wasn't offered many restore points and the furthest I could go back was the end of June. I wanted to go back to the middle of May, the last time I know it was working. <br /><br /> I suspect the problem lies with Windows, and may be something to do with settings and the mysterious tiny window behind the main one when I open the software. (Screen shot included.) <br /><br /> I don't know if it's worth contacting the service centre, I contacted Ion audio support twice before I found this forum and never heard from them. <br /><br /> In any case I've had it for 4 years, but I have a feeling that if I got a new one it wouldn't work anyway! <br /><br /> Don't know what to do now! <br /><br /> <a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1746333/Capture.PNG?1534336143" rel="nofollow"><img alt="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1746333/Capture_inline.PNG?1534336143" /></a> 0 frustrated http://m.getsatisfaction.com/topics/7776344/replies/19697853 http://m.getsatisfaction.com/topics/7776344 19697853 Sueps responded to "EZ vinyl tape converter software not working anymore!" 2018-08-15T16:49:33Z 2018-08-15T16:49:33Z Sueps http://m.getsatisfaction.com/people/8995815 https://www.gravatar.com/avatar/a53e7e9c7c091d9839740f8cf776e982?d=identicon&s=55&r=PG sueps_hm1xn2janzo4f I don't know why it says this question is "answered" when I don't have a solution to my problem! 0 http://m.getsatisfaction.com/topics/7776344/replies/19699430 http://m.getsatisfaction.com/topics/7776344 19699430 Sueps responded to "EZ vinyl tape converter software not working anymore!" 2018-08-16T09:05:00Z 2018-08-16T09:05:00Z Sueps http://m.getsatisfaction.com/people/8995815 https://www.gravatar.com/avatar/a53e7e9c7c091d9839740f8cf776e982?d=identicon&s=55&r=PG sueps_hm1xn2janzo4f Well Bill, I've looked at the support site to enquire about having the device serviced and guess what? Vinyl Forever isn't on the drop down list of products, although it was when I first contacted them 2 weeks ago! I've left them another message but to be honest I'm wondering if there's anyone there. <br /><br /> So unless you can come up with something else I may as well chuck it in the bin! <br /><br /> PS, if I have to buy another one it will be a different make! 0 frustrated http://m.getsatisfaction.com/topics/7776344/replies/19699820 http://m.getsatisfaction.com/topics/7776344 19699820 Bill R. responded to "EZ vinyl tape converter software not working anymore!" 2018-08-16T13:23:28Z 2018-08-16T13:23:28Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hello,<br /><br />I'm afraid I didn't see any support requests come in under your email address. Nevertheless, I've escalated your request to one of my support techs. Please expect an email from them shortly - Thanks! 0