http://m.getsatisfaction.com/topics/7776352 Desktop phone help 2018-08-10T19:07:06Z 2018-08-10T17:18:08Z 7776352 http://m.getsatisfaction.com/topics/7776352 7776352 Desktop phone help 2018-08-10T19:07:06Z 2018-08-10T17:18:08Z Kimberly http://m.getsatisfaction.com/people/9592099 https://www.gravatar.com/avatar/d3ffa6bc0c39f99fbd8227566c29e039?d=identicon&s=55&r=PG baker_b7qivxd9ng97l Hello,<br /><br />I would like to change the layout of the screen on the desktop phone, I have done this one other time and for the life of me I cannot figure out where I went.&nbsp; HELP :)&nbsp; and Thanks!! question 9 3 1 comment http://m.getsatisfaction.com/topics/7776352/replies/19689172 http://m.getsatisfaction.com/topics/7776352 19689172 Dan Davis responded to "Desktop phone help" 2018-08-10T17:21:11Z 2018-08-10T17:21:11Z Dan Davis http://m.getsatisfaction.com/people/9043657 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11292266/Profilepicture_medium.jpg dan_davis_5lkcm1ycpt5m3 <br alt="" name="" rel="" target="" title="" type="" value="" />You have to log into the device via the phones IP address - edit the wallpaper, etc from there.&nbsp; 0 http://m.getsatisfaction.com/topics/7776352/replies/19689173 http://m.getsatisfaction.com/topics/7776352 19689173 Jan Ferguson, Channel Partner responded to "Desktop phone help" 2018-08-10T17:22:11Z 2018-08-10T17:22:11Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 Baker,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You need to be a little more specific.&nbsp; RingCentral supports over 15 different makes and models or phones. Which phone (make and model) do you have and want assistance on?<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776352/replies/19689184 http://m.getsatisfaction.com/topics/7776352 19689184 Kimberly responded to "Desktop phone help" 2018-08-10T17:27:40Z 2018-08-10T17:27:40Z Kimberly http://m.getsatisfaction.com/people/9592099 https://www.gravatar.com/avatar/d3ffa6bc0c39f99fbd8227566c29e039?d=identicon&s=55&r=PG baker_b7qivxd9ng97l I have a Poly WX-311&nbsp; I hope that helps<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776352/replies/19689259 http://m.getsatisfaction.com/topics/7776352/replies/19689184 19689259 Jan Ferguson, Channel Partner responded to "Desktop phone help" 2018-08-10T18:00:09Z 2018-08-10T18:00:09Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 When you say you want to change the layout of the screen, what specifically are you trying to accomplish? Do you want to add speed dials to any unused soft keys that you have on the phone? Do you want to change preferences, or ring types, etc.?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />To start you off, not knowing what you are trying to do, to change preferences, etc., press the Home key (it looks like a house on it).&nbsp; Here you can go to settings, or directories, etc. to make any changes.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If you are looking to add speed dials to the soft keys you simply hold down the appropriate and corresponding softkey for two seconds, it will automatically go to the location where you can add in the external contact or other information (like on-demand call recording).<br /><br />If neither of these two solutions are what you are trying to do, please advise with more information. We can't help you if we don't specifically know what you are trying to do.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776352/replies/19689324 http://m.getsatisfaction.com/topics/7776352/replies/19689184 19689324 Kimberly responded to "Desktop phone help" 2018-08-10T18:30:35Z 2018-08-10T18:30:35Z Kimberly http://m.getsatisfaction.com/people/9592099 https://www.gravatar.com/avatar/d3ffa6bc0c39f99fbd8227566c29e039?d=identicon&s=55&r=PG baker_b7qivxd9ng97l I guess I want to change soft keys. We have two set for "Hold" or "Park" as it says on the phone, from there certain phones have a direct line to other company employees, that is what I need to change, they are the wrong ones for her location.&nbsp; I changed my phone a while back but I didn't change it using the phone itself, i did this thru the website I just can't remember how I got there.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7776352/replies/19689346 http://m.getsatisfaction.com/topics/7776352/replies/19689184 19689346 Jan Ferguson, Channel Partner responded to "Desktop phone help" 2018-08-10T18:41:41Z 2018-08-10T18:41:41Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 The "direct line" would involve Presence (the ability to see other person's call status). Setting the soft keys for "Park" would be something you can do by holding down the key and setting up the park code.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />For setting up the Presence, there are a myriad of Knowledge Based articles on that subject. Not knowing how you are specifically set up, I have included four of them here which should hopefully satisfy what you are trying to do.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Presence-Overview" name="" rel="nofollow" target="" title="Link httpssuccessringcentralcomarticlesRC_Knowledge_Article5-10-Presence-Overview" type="" value="">https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Presence-Overview</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-set-up-Presence-permissions-for-your-own-line" name="" rel="nofollow" target="" title="Link httpssuccessringcentralcomarticlesRC_Knowledge_ArticleHow-to-set-up-Presence-permissions-for-your-own-line" type="" value="">https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-set-up-Presence-permissions-for...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://ringcentral.fluidtopics.net/reader/Haijn4NvIlsF0B9ZeWuFdg/VCg7JtEtyqsYVhVysoZeeQ" rel="nofollow" title="Link: https://ringcentral.fluidtopics.net/reader/Haijn4NvIlsF0B9ZeWuFdg/VCg7JtEtyqsYVhVysoZeeQ">https://ringcentral.fluidtopics.net/reader/Haijn4NvIlsF0B9ZeWuFdg/VCg7JtEtyqsYVhVysoZeeQ</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-choose-specific-user-extensions-to-monitor-for-Presence" name="" rel="nofollow" target="" title="Link httpssuccessringcentralcomarticlesRC_Knowledge_ArticleHow-to-choose-specific-user-extensions-to-monitor-for-Presence" type="" value="">https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-choose-specific-user-extensions...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776352/replies/19689356 http://m.getsatisfaction.com/topics/7776352/replies/19689184 19689356 Kimberly responded to "Desktop phone help" 2018-08-10T18:44:46Z 2018-08-10T18:44:46Z Kimberly http://m.getsatisfaction.com/people/9592099 https://www.gravatar.com/avatar/d3ffa6bc0c39f99fbd8227566c29e039?d=identicon&s=55&r=PG baker_b7qivxd9ng97l Thank you so much, I will be checking them out right now. :) 0 http://m.getsatisfaction.com/topics/7776352/replies/19689384 http://m.getsatisfaction.com/topics/7776352/replies/19689184 19689384 Kimberly responded to "Desktop phone help" 2018-08-10T19:06:25Z 2018-08-10T19:06:25Z Kimberly http://m.getsatisfaction.com/people/9592099 https://www.gravatar.com/avatar/d3ffa6bc0c39f99fbd8227566c29e039?d=identicon&s=55&r=PG baker_b7qivxd9ng97l It worked!!!&nbsp; Thank you so very much!! 1 http://m.getsatisfaction.com/topics/7776352/replies/19689385 http://m.getsatisfaction.com/topics/7776352/replies/19689184 19689385 Jan Ferguson, Channel Partner responded to "Desktop phone help" 2018-08-10T19:07:06Z 2018-08-10T19:07:06Z Jan Ferguson, Channel Partner http://m.getsatisfaction.com/people/6207369 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10789062/Geek_medium.jpg jan_ferguson_5903260 Glad to be of assistance. 0