http://m.getsatisfaction.com/topics/7776364 Admin Dashboards - What do you look at? 2018-08-10T18:24:23Z 2018-08-10T18:00:11Z 7776364 http://m.getsatisfaction.com/topics/7776364 7776364 Admin Dashboards - What do you look at? 2018-08-10T18:24:23Z 2018-08-10T18:00:11Z Lane H http://m.getsatisfaction.com/people/7864798 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10685460/NewProfilePic_medium.jpg lane_holt I am looking for examples of different things Admins look at to identify things are working correctly. Things I have in mind already include:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Reports showing amount of data ingested from sources</li><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Expected report would show steady data or steady increase. This would&nbsp; show if there was a change in the data flowing into Gainsight.</li></ul><li alt="" name="" rel="" target="" title="" type="" value="">Stale scorecard measures</li><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Expected report would show number of scorecard measures that have not been updated in X timeframe. If automated measures, this would tell me if a rule is broken or needs to be updated. If manual measure, this would tell me how many team members are actively using.</li></ul><li alt="" name="" rel="" target="" title="" type="" value="">Email Reports</li><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Expected report would show send rate. This would tell me if the scheduled emails were sending appropriately</li></ul></ul>What else are you looking at to determine all systems are a Go? question active 2 6 1 comment http://m.getsatisfaction.com/topics/7776364/replies/19689269 http://m.getsatisfaction.com/topics/7776364 19689269 Denise Stokowski responded to "Admin Dashboards - What do you look at?" 2018-08-10T18:03:58Z 2018-08-10T18:03:58Z Denise Stokowski http://m.getsatisfaction.com/people/7259404 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481507/Denise_Image_medium.jpeg denise_stokowski Key Rules Success/Failure- similar to Data Ingest&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />- To show on Dashboard, this might need to figured out to tie to the resulting/expected Action<br alt="" name="" rel="" target="" title="" type="" value="" />(Note we are also working on enhancing this view in Admin section for Rules)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />JO<br alt="" name="" rel="" target="" title="" type="" value="" />- Email reports (as you mention)<br alt="" name="" rel="" target="" title="" type="" value="" />- Survey report (if cusotmer is using)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776364/replies/19689313 http://m.getsatisfaction.com/topics/7776364 19689313 Tom Wix responded to "Admin Dashboards - What do you look at?" 2018-08-10T18:24:23Z 2018-08-10T18:24:23Z Tom Wix http://m.getsatisfaction.com/people/7526972 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10532903/DSCN0601-Nola_medium.jpg tom_wix Similar thing for CTAs - have a couple reports that show CTA creation just so I know some are being created each day/week.&nbsp;&nbsp; Its normal for some of our CTAs to be created on a periodic basis.&nbsp;&nbsp; if I dont see any, then I know something isnt working correctly.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />We only "bring in" specific accounts to GS.&nbsp;&nbsp; So I have a report to indicate an inappropriate account has been auto added to GS.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />More for Mgrs - but if specific type of CTAs are overdue for "too long" then something is amiss , might be more of a CSM catching up on their work.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Have report to signal something this is a RED condition based CSM, but nothing else is indicating so.&nbsp; Not sure that's bad data, yet, but suspect for sure.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />those are a few off the top of my head on top of what you mentioned.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0