http://m.getsatisfaction.com/topics/7776961 Data usage 2018-08-13T05:25:09Z 2018-08-12T11:46:22Z 7776961 http://m.getsatisfaction.com/topics/7776961 7776961 Data usage 2018-08-13T05:25:09Z 2018-08-12T11:46:22Z John http://m.getsatisfaction.com/people/9754747 https://www.gravatar.com/avatar/73c0bde91a6a824be35b665adb2e080e?d=identicon&s=55&r=PG john_9pwdtrjfq3oo0 I plugged my phone in to charge last night at my cabin, never watch videos or any streaming data. Woke up this morning, phone still plugged in. I got two active notifications, one saying I used 50% of data at 1:30 am, 95% at 2:55 am. I have 6gigs total, only had about 600 MB’s used. How can this happen and is there any way to rectify it? Both myself, my wife and two kids were asleep as this data burned through a full months usage. I checked phone to see if something inadvertently on in the background, not showing any history. I can’t find a working contact number for a live representative, probably because it’s sunday. Any help or guidance would be appreciated, thanks! question 6 5 1 comment http://m.getsatisfaction.com/topics/7776961/replies/19691649 http://m.getsatisfaction.com/topics/7776961 19691649 David responded to "Data usage" 2018-08-12T14:40:59Z 2018-08-12T14:40:59Z David http://m.getsatisfaction.com/people/1644320 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10920486/David_Default_medium.gif dfbutt Customer Service Reps are available from 9 AM local time even on Sunday. 0 http://m.getsatisfaction.com/topics/7776961/replies/19691680 http://m.getsatisfaction.com/topics/7776961 19691680 Robert responded to "Data usage" 2018-08-12T15:16:25Z 2018-08-12T15:16:25Z Robert http://m.getsatisfaction.com/people/5365002 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10619247/11781516_165235257142580_2059012217_n_medium.gif robert_5062152 Hello John,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />what does your data usage say when you look at your iPhone settings?&nbsp; 0 http://m.getsatisfaction.com/topics/7776961/replies/19691849 http://m.getsatisfaction.com/topics/7776961 19691849 Bernard responded to "Data usage" 2018-08-12T17:24:06Z 2018-08-12T17:24:06Z Bernard http://m.getsatisfaction.com/people/2752740 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10518624/ChooseHappy_medium.JPG bernard_2467369 @John, due to privacy regulations none of us can actually see what your phone used data for. Only you can. I do see that there is extensive data use around the time you mentioned:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745833/RackMultipart20180812-63373-1w3w0pp-proration_inline.JPG?1534094249" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1745833RackMultipart20180812-63373-1w3w0pp-proration_inlineJPG1534094249" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Add an hour to your time zone to the above.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You could see what apps have data enabled if you go into your settings&gt;cellular and look for cellular data. It also shows you the amount of data used, although not by individual apps, I don't think.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7776961/replies/19691851 http://m.getsatisfaction.com/topics/7776961/replies/19691849 19691851 Bernard responded to "Data usage" 2018-08-12T17:24:40Z 2018-08-12T17:24:40Z Bernard http://m.getsatisfaction.com/people/2752740 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10518624/ChooseHappy_medium.JPG bernard_2467369 <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745834/RackMultipart20180812-104638-3l12v6-proration_inline.JPG?1534094674" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745834/RackMultipart20180812-104638-3l12v6-proration_inline.JPG?1534094674" /> 0 http://m.getsatisfaction.com/topics/7776961/replies/19691853 http://m.getsatisfaction.com/topics/7776961/replies/19691849 19691853 Bernard responded to "Data usage" 2018-08-12T17:25:16Z 2018-08-12T17:25:16Z Bernard http://m.getsatisfaction.com/people/2752740 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10518624/ChooseHappy_medium.JPG bernard_2467369 Turn off data for anything that you are not using frequently.&nbsp; 0 http://m.getsatisfaction.com/topics/7776961/replies/19692785 http://m.getsatisfaction.com/topics/7776961/replies/19691849 19692785 Dennis responded to "Data usage" 2018-08-13T05:25:09Z 2018-08-13T05:25:09Z Dennis http://m.getsatisfaction.com/people/4321069 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10618462/11832894_165233530476086_1848731055_n_medium.gif dennislam When did you reset your data period? 0